Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,011 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,011 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 18th March 2025

Oksana Japal

Vodafone 1 star review on 17th March 2025

Benito

Vodafone 1 star review on 13th March 2025

Iyake

"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Vodafone 1 star review on 10th January 2023

George Priboi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely, terrible network with appalling customer service. Avoid with everything you have, they will cause you nothing but stress! Constant bill increase and forcing you to get you off your current contract to a more expensive one. A Vodafone contract means nothing at all in their eyes. My mobile phone and broadband contract was cancelled and changed to a more expensive one without my consent. When I challenged this and contacted them, I was told that I had no option but to upgrade to a more expensive option. It is nothing short of corruption and bullying! In other words, "We are breaking your contract and forcing you to pay for a more expensive one, otherwise leave". Trying to get through by telephoning and speak to a human will take a minimum of thirty minutes as they do not want you to call. The staff at Vodafone are completely unknowledgeable about the service they represent. Vodafone is very over priced with a very poor service, need I say more...”

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Posted 3 years ago

“I am a new customer in Vodofon, I want to express my gratitude for the service I received. I was served by Mr. Benan Ekinci spent two and a half hours to make a complete offer that suits my needs, he was kind and patient and helped me with everything I asked of him. , he went a step beyond high standards to send me happy and satisfied home.You definitely got another long term customer”

Helpful Report

Posted 3 years ago

“I am using my Vodafone post paid connection for the last 15 year and I stays in Bangalore Urban area. For the last 5-6 months ( I feel after the merging and Vi joint operation)I am facing net work issues almost every day, and now for the last 10 days I am literarily unable to use my phone most of the time. I have raised this issue to the online customer support many time during the past 10 days and every time they give a reply and ask for 2-3 working days time to resolve. But till today nothing has happened. Finally I have visited one Vodafone store after driving 17 km , for my bad luck I reported there at 7.05pm where as the office working hours is till 7.00pm ( we should appreciate their time management. I spoke to the store manager over phone as the Security is not allowing me inside, and I have receive a reply saying that all systems are shut down. Final Assessment: Vodafone is not a customer friendly company, their target is to generate maximum revenue ,but no way bothered about a customer for his basic requirements. TO BE BLACKLISTED”

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Posted 3 years ago

“Awful company. Constantly raising prices. Not getting in touch when your contract runs out. Constantly bombarding you with text messages about surveys that you can't opt out. Trying to sneakily add on charges when I've said directly I don't want them. Then continuing to add them. Mainly it's the constant raising of prices for absolutely no reason. Just awful.”

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Posted 3 years ago

“Avoid them!!!”

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Posted 3 years ago

“Hope you never have to contact them. Takes 5 attempts as call system is designed to hang up, tell you to use chatbot. Pointless.”

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Posted 3 years ago

“What an awful company. No customer service when there's a problem, they have tied themselves up in knots with red tape and complicated systems direct debits for all sorts of plans and nothing taken, then it's all the customers fault. Then there's the actual reception issues which never improve. Please avoid this awful money grabbing scheme”

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Posted 3 years ago

“I wish I had read all the awful reviews on Trustpilot before switching to vodafone for broadband and mobile (a card for gigafast was put through the door). I'm not surprised (unfortunately in hindsight) that vodafone remain at the absolute bottom of these league tables for mobile and broadband providers Chaotic and expensive service (especially gigafast) and murky mobile monthly plans with potentially huge (and hidden in small print) additional mobile upgrade costs. Profit clearly above service provision. I note the review below commenting on their policy towardas UKrainian refugees. Only 7% of 15,564 reviews on Trustpilot give them 5 stars. I have now cancelled, paid early termination fees, and will never use them again.”

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Posted 3 years ago

“AWFUL CUSTOMER SERVICES AND POOR COMMUNIATIONS SERVICES.”

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Posted 3 years ago

“Worse customer service ever, only been with them 5 days and that was enough so I cancelled my contract, I'm a laid back person so that shows just how bad the customer service is. If your with Vodafone, good luck to u and don't ring the moody, unhelpful people cos they don't care”

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Posted 3 years ago

“Pathetic. If you change your phone number, you can't log in to the website. The security verification code goes to the old phone number I spent over 10 hours with a bunch of dummies that called themselves the support department. They are utterly useless, the type of people that are not even worth investing in their training. The website is pathetic, and the support is worse I would score the automated bot 2/10- which was the best experience that Vodacom can offer.”

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Posted 3 years ago

“VODAFONE SPAIN: I was unknowingly charged for calling 091 National Police Emergency no. I only realised because my pay as you go plan was not reactivated because it fell below credit (for the emergency call I made) + my plan was changed to an expensive “daily” plan which used all my credit in a day. Is this fair or just? Apparently they tell me so. Or is this another way to scam more money from unknowing customers in an emergency situation? Vodafone’s “terms” are of course in small print regardless of the Emergency number given on google. Vodafone decline to reimburse or reactivate - Surprisingly or not, I have to TOP UP AGAIN with more money. AI ? Human compassion? Vodafone is a public company and must make money regardless of an individuals accidental, literally, situation. So I asked to speak to a supervisor - one will get back to you in 48 hours - that call came and rang for 3 seconds - I didn’t get there in time to answer. Guess, what : I got a message with apologies - they can’t reach me and the case is … closed. I know my view of the status quo. Yours ?”

Helpful Report

Posted 3 years ago

“I would avoid them if i were you. Have been on their network for around ten years now, utilising the pay as you go tariff. Poor signal issues, average coverage however the customer service has declined thoroughly over the years. After a re vamp to Pay As You Go 1 (without informing me first) they now charge £1 per day even if you make just one phone call or text during that 24 hours. Indubitably, this would prove that Voda do not offer the best value (even having points from topping up over the years does not result in any recompense for their service offered. Had requested my number to be ported to another network. Still not happened. I may as well tip my wallet upside down and let the coins drop down the drain!”

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Posted 3 years ago

“My mum has been trying to set up broadband with Vodafone for months. When we originally set up the account they arranged for the installation in a months time. They day came, no one showed up. We rang Vodafone multiple times who seemed to be under the impression someone from outreach would be turning up that day. Eventually they realised after about 3 hours on the phone that this had in fact never even been booked in with outreach. We then were supposed to get a call back from Vodafone Tuesday, they never rang so we called them on Friday. Spent another good 2-3 hours on the phone with them until eventually they booked our installation in for next week Friday. Now 3 days before, we get an email from outreach saying they're not coming for another 3 weeks. Absolutely ridiculous service, Vodafone have done nothing to resolve this.”

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Posted 3 years ago

“They gave me a contract and "forgot" to mention it only included data and voice. No SMS. Then they tell me it is 29 cents each text, paid separately. I'm looking for another plan for the moment the monthly payment runs out.”

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Posted 3 years ago

“9167002600 - The number was discontinued in Nov21 and subsequently suspended which belonged to a family member. However subsequent to Nov, the billing continued and to avoid a debate, all payments were done. Now I realize that the billing hasn't stopped and Vi has attached my name with the number!!!!! and continues to bill a number which isn't being used. Called the customer service and was told to call after 4hours.”

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Posted 3 years ago

“"customer service experience" Yesterday we were at Vodafone store at Chatswood, we talked to one of the ladies there, I explained to her that I don't have SIM card for my old number and I need one, she recharged the number without giving me a SIM card. I thought she might right that I wouldn't need that?. After we left I tried to make a call it didn't work, I went back to the store telling her it might because the the no SIM card, she said yes there is no SIM card? you need a SIM card???!!! she didn't apologized that she forgot or just ignored me telling her that I need a SIM card, anyway she was very unpleasant, her tone was arrogantly and unsophisticated. We wouldn't be frustrated if she is not so good in her job and she is trying to learn, but he attitude bothered both of us! Thanks!”

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Posted 3 years ago

“Terrible customer service should avoid at all costs. Online accounts not accessible, customer service low morals using insults and lies to demoralise customers attempting to complain.”

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Posted 3 years ago

“They took my two phones for free, said that was the contract when I left them as their network was really bad. In a year I paid 3800 for two phone service plus two phones, worth 1200 in total $5,000. DO NOT BUY ANY PLAN FROM VODAFONE”

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Posted 3 years ago

“Appalling company, unable to set a pay monthly sim card but 2 weeks after confirming they'd closed my account managed to port my number across from a functioning Virgin account. Took almost a dozen phone calls to resolve due to customer services with poor English or outright liars. Managed to secure £30 compensation (but only after they credited it to my Vodafone account as opposed to my Bank account as was originally agreed), an incredibly smug manager advisedit wasn't possible to recetify - though was rectified after I threatened further legal action and requested all information and recordings to confirm what they'd agreed.”

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Posted 3 years ago

Vodafone is rated 1.2 based on 2,011 reviews