Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must say I was very disappointed with the Stratford-upon-Avon store. They do not take you to the product you require but only point in the direction. No meet & great at the till. Didn’t wait for me to catch up with my packing. The first time the woman raised her head or spoke to me was when she asked me for the money!! I suggest you look at M&S Maybird staff are excellent. Always greeted with a smile and ask how you are. They don't rush your shopping through and will always take you to items you can’t find. They go at the pace of the customer.”

Helpful Report

Posted 5 years ago

“Waitrose and John Lewis 'Partners' attitude towards customers appear to be deterioating. Arrogance rather than service seems to be the experience more and more.”

Helpful Report

Posted 5 years ago

“Usual queues at the tills in Uckfield branch 10.30am Sunday. Only two tills in operation and trolleys three deep, including lady with zimmer frame. No managers in sight. Asked supervisor-looking young lady about opening more tills and was told "I am trying to, but they have all disappeared". Should have gone to Tesco.”

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Posted 5 years ago

“Tne worst bread in London, disgusting, bought bread today£2.40. And is unbeatable , supposed to be a sour dough .”

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Posted 5 years ago

“Just got back from the Waitrose in Kingston Upon Thames. Very disappointed with the service. Usually, infact mostly they have been very welcoming. A customer before me had spilled something on the end of the belt the bit where you pay and she was waiting for a replacement. The Waitrose employee pushed all my item over the spilled liquid did not even offer to clean it, did not look or apologise or say hello and did not ask if I needed a bag. Very disappointed with the service I received today. He was rude and hostile. Needs to restart his training in customer service.”

Helpful Report

Posted 5 years ago

“Unfortunately Waitrose on-line do not impress me as much as other on-line supermarkets. They consistently over charge for plastic bags charging 40 pence and sending some items in 4 bags and the bottles loose so they are difficult to carry. Todays order was difficult for me to move the bottles as I only got 4 bags for my 40 pence. I will go back to using Ocado who have much more offers and they actually buy back the bags at 5p each to re-use or recycle. Currently I can get Waitrose products via Ocado and often pay less for them. No contest I will go back to Ocado every time.”

Helpful Report

Posted 5 years ago

“I purchased a Chicken and Coconut Curry Noodles and have just tried to eat it. It was like trying to eat soup with a fork. The flavour was great but the ratio of noodles to sauce was sadly out! Disappointing”

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Posted 5 years ago

“I love sushi, recently I was recommended sushi from Waitrose as a cheaper alternative but I found the rice very vinegary and overpowering I purchased from two different Waitrose and the result was the same, I gave some of it to the friend who recommended and they told me it tasted differently to before, unfortunately I am disappointed.”

Helpful Report

Posted 5 years ago

“Your granary loaves used to be really soft and chewy texture - what's gone wrong? They are now impossible to cut without the outside crust falling to bits. Look on the shelf - they are inevitably showing signs of the crust separating from the rest of the loaf before they've even been handled. Also now dry and like cardboard when toasted - shame - will not be buying again.”

Helpful Report

Posted 5 years ago

“A warning to anyone considering sending flowers with Waitrose - don’t! They use Yodel as their courier, and the device is appalling. A bouquet ordered for my sister’s sixtieth birthday arrived a day late and in poor condition. I wish I had read reviews first, I just went straight to Waitrose as I wrongly assumed I would get a quality service.”

Helpful Report

Posted 6 years ago

“Can I just start by saying I love Waitrose. I love everything about it. The staff, layout, selection of goods and most of all the taste of the food. Now today I wanted a quick ready meal so bought salmon fish cakes which I served with broccoli and spinach. They are supposed to have salmon rocket and watercress. Honestly I can taste none of it. If I had to guess I would say the filling is heated to such a high level it destroys all taste leaving an almost gelatinous lump rolled in breadcrumbs. The final nail is it's dry. This is not a fish cake. Please Waitrose change your supplier and find someone who knows what a fish cake is.”

Helpful Report

Posted 6 years ago

“I bought two Waitrose 1 chilled tarts on Sat. 29.12.18. The Sicilian Lemon for 30.12.18 and the Orange & Dark Chocolate for 1.1.19 and both eaten within their ‘Use by’ dates. Although good in taste the pastry bases were soggy on both tarts and I could not remove the foils before serving even though I snipped around the foil sides.”

Helpful Report

Posted 6 years ago

“Waitrose 1 dark chocolate truffles: for £6 you get a box which you think is full of chocolates. In reality there are 10 chocolate which fill less than a quarter of the box. Took a photo but I don't know how to load it. So misleading and disappointing. And the chocolates aren't even that special either!”

Helpful Report

Posted 6 years ago

“Waitrose appears determined to drive away customers. First the free coffee went (unless you remember to take a mug with you), then the 20% off picks. Now, it can't even keen staple items in stock. Newark, 1/11/18, middle of day, had to finish my shop elsewhere as so many items were out-of-stock. Not unusual or special, just staples such as McCains crinkle chips, Essentials pates, nectarines, syrup bottles and most bars of soap. Might as well miss out Waitrose and start off elsewhere to get entire shop in one place.”

Helpful Report

Posted 6 years ago

“Your staff are now beyond . Could you please recruit some who are capable of some basic knowledge. I was asked in Witney store today how many 5p bags I wanted and I said half s dozen. That seems to be a foreign language as the boy had no clue about that or anything else for that matter, please keep these clueless people away from front line please and in the store room. Deeply unimpressed. You’re becoming ASDA”

Helpful Report

Posted 6 years ago

“Week after week items that I have ordered are substituted, they are very standard items and nothing unusual. I shop online because I hate supermarket shopping and still end up having to do this because of poor stock management in the store. This week is the worst week yet as 3 items all of which I required for the weekend were substituted with things I couldn't use. I live in Devizes which doesn't have a single decent supermarket which is why I shop online at Waitrose but they have let me down for the last time and I am off to Lidl.”

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Posted 6 years ago

“They didn't. No free cups because of "enviroment help".. yet they wrap all in plastic and use plastic bags "logic"...”

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Posted 6 years ago

“It's very poor that Waitrose won't give out cups of coffee unless you bring your own cup. They say it's to do with reducing waste but this just seems as though they are becoming stingy over the cost of a cup of coffee”

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Posted 6 years ago

“Items badly packed, short expiry dates, and food squashed. Used to have great service from Waitrose in Newport, Shropshire. Now changed to delivery from Chester store and service is very disappointing. This is the third time I've complained & nothing changes. Examples Drain cleaner and banana loaf cake in same bag, 3 pints of milk with next day's date on & all carriers crammed into two crates by the driver to be carried to the door.”

Helpful Report

Posted 7 years ago

“I stopped using the Waitrose home delivery service about a year ago as each delivery contained very short dated items despite my complaints. I was told to make a note when requesting delivery to not be given short dated items, which i did and that was ignored. I'am so busy this week i thought i would try again-- i'm so disappointed. 9 short dated items. 7 substituted items. 2 were suitable the others not. Like others have noted i now have to somehow find the time after all to replace these items. I thought this was a problem with my local branch but now reading through the reviews I've come to believe it is indeed a deliberate policy to get rid of short dated produce as no customer in store will pick up a Chicken for the Sunday Roast on a Thursday which has a next day use by date -- as happened to me today-- notwithstanding my request not to send me short dated items. I can't be bothered to complain direct to Waitrose-- I did that loads of times in the past. I might decide to use Waitrose again but for store cupboard items only.”

Helpful Report

Posted 7 years ago

Waitrose is rated 2.6 based on 650 reviews