Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

“I use this shop a minimum of 3 times a week and spend a minimum of £70 per week in the store plus @ £25-£30 per week on diesel which equates to roughly £5,000 per year altogether.(Actually my partner gets her fuel there as well,so that's another £1.500 per year!).Over the last couple of years some staff ("partners") apparently have developed the habit of continuing their conversation/s that they were having before l came in and interrupted buy things AS IF I WAS NOT THERE-l do not expect to be saluted or called 'Sir';just basic Hello/Goodbye,Please/Thank you and Eye contact would surely not be too much to ask without having 2 (or even 3) cashiers carrying on a conversation about where they are going on holiday or something.Fair enough-if there are no customers to serve , have a chat,but when there is a customer a little bit of attention ("customer service"),This applies to both the main store and the fuel station. Also,at another time 2 staff were replenishing in the drinks aisle and really bad-mouthing a member of management loudly which seemed very unprofessional to me - I had to say to them "l do know who xxxx is you know!" but they carried on. Next,onto the men's toilets....these are a disgrace.It is a tiny space with 2 urinals and 1 cubicle.There is a small modesty/privacy partition-but if you are using the urinal your back can be seen by one of the checkout staff and any customers using it-all the way down the aisle to the bakery/deli counter when the door opens! If you leant back you could chat to sdmeone in the store .Hardly ever any handwash either. Staff seem to have been cut in the cafe-never enough people to have tables cleared for next customers! (l still won't go to Morrison's in Wymondham because l know where most things are in Waitrose).”

Helpful Report

Posted 7 years ago

“The food is delicious and the staff is helpful”

Helpful Report

Posted 7 years ago

“Today my order was delivered 20 minutes late, I was not informed of any problems. There were 5 substitutions. I was delivered Ox tongue at £10.50, which was not ordered. Each time I have a delivery there are substitutions.”

Helpful Report

Posted 7 years ago

“The choice of products, easy access as a handicapped person, very he helpful staff on any request, or question.”

Helpful Report

Posted 7 years ago

“My accolade must go to a member of your staff, who without his help, I would of been unable to order on line as the branch did not have the part I needed in stock. I contacted the branch and spoke to Dave. He was extremely helpful and ordered the part for me so that it was available at the branch thereby permitting me to continue my 'online' order. He also informed me that he was able to hold the part as I was unable to collect the item for a few days. I kept in touch with Dave and I arranged for a date to collect the part. Upon my arrival at the Branch Head Office had electronically 'returned my item to stock' even though the item was still in the possession of the Canterbury branch, this caused a problem to pay as the store computer failed to show the item being available. Dave however was not phazed and told me he would contact Head Office and sort the problem. This he did, and within a short time, much to my relief as I had travelled from France to collect my order I was able to pay in store. I have to say that Dave was polite and did everything necessary to ensure that his customer left the store satisfied despite the system causing him to re-establish the validity of my order. I would ask that you recognise the care and consideration Dave showed throughout from the time I placed my order to the time when he was faced with a problem that would of resulted in creating a great deal of frustration and annoyance for me. A well deserved 'Well done' for Dave and a great way of showing that GSF Carparts Canterbury do care for their customers.”

Helpful Report

Posted 7 years ago

“My accolade must go to a member of your staff, who without his help, I would of been unable to order on line as the branch did not have the part I needed in stock. I contacted the branch and spoke to Dave. He was extremely helpful and ordered the part for me so that it was available at the branch thereby permitting me to continue my 'online' order. He also informed me that he was able to hold the part as I was unable to collect the item for a few days. I kept in touch with Dave and I arranged for a date to collect the part. Upon my arrival at the Branch Head Office had electronically 'returned my item to stock' even though the item was still in the possession of the Canterbury branch, this caused a problem to pay as the store computer failed to show the item being available. Dave however was not phazed and told me he would contact Head Office and sort the problem. This he did, and within a short time, much to my relief as I had travelled from France to collect my order I was able to pay in store. I have to say that Dave was polite and did everything necessary to ensure that his customer left the store satisfied despite the system causing him to re-establish the validity of my order. I would ask that you recognise the care and consideration Dave showed throughout from the time I placed my order to the time when he was faced with a problem that would of resulted in creating a great deal of frustration and annoyance for me. A well deserved 'Well done' for Dave and a great way of showing that GSF Carparts Canterbury do care for their customers.”

Helpful Report

Posted 7 years ago

“The product quality is generally good and most of what I need is available. There are specific products from Belgium and Italy that I used to buy when living in Belgium, and I'm glad to find them again in Waitrose after moving to the UK. Some of them are not available in Tesco but available in Waitrose. And I enjoy using the "my waitrose" card system because it not only gives you discount but also tailor the service and promotion according to your needs.”

Helpful Report

Posted 7 years ago

“Good quality fresh produce always well stocked”

Helpful Report

Posted 7 years ago

“Most if the products are either out of date or for that day. Nit good if you want to do a few days shopping”

Helpful Report

Posted 7 years ago

“All good except that these new sushi counters are a waste of space in my opinion”

Helpful Report

Posted 7 years ago

“Quality products, an effective membership scheme, staff always polite and friendly.”

Helpful Report

Posted 7 years ago

“Dear fellow Customers Waitrose in Worthing is absolute nonsense. The isles are laid out in the most ludicrous way possible - everything scattered anywhere!”

Helpful Report

Posted 7 years ago

“Fantastic customer service!”

Helpful Report

Posted 7 years ago

“The shop assistant helped me to find a jar Coconut Oil,”

Helpful Report

Posted 7 years ago

“Cool clean store”

Helpful Report

Posted 7 years ago

“Free coffee, friendly staff.”

Helpful Report

Posted 7 years ago

“Plenty of good offers, helpful staff and pleasant shopping environment”

Helpful Report

Posted 7 years ago

“waitrose are the one shop that have every thing i want at a price that I can afford - but most of a suff that are second to none for help, their kindness and their generosity”

Helpful Report

Posted 7 years ago

“Good customer service. Very friendly delivery drivers,just pot luck with substitutions.we make it a game with substitution bingo now,guess the most obscure product replacement.”

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

Waitrose Reviews