Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 640 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

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“High quality food and excellent service! Very happy customer!”

Helpful Report

Posted 7 years ago

“Waitrose in West Ealing Alexandria Road is absolute nonsense. The isles are laid out in the most ludicrous way possible - everything scattered everywhere, sea food in 3 places, meat in 4 places, laundry detergent near candy, a cake stand in a random location in the middle of the shop (and there is no more of the same cake in the actual cake isle) you have to run around like a headless chicken trying to find things that have no business being there. Their little signs above shelves are not helpful. There’s never anyone to guide you and if there is they are always trying to run away and then when you do get the chance to ask a question they can barely speak any English! There’s always a lack of fresh produce and it does not keep long after being bought. The bakery section is an actual joke, shelves always empty and the bread goes stale exactly 30mins after being brought out. Have a feeling they reheat it or something it should no be stone hard next day after purchase…. The tills are a nightmare too, self service always an issue scanning items, one assistant is not enough for a shitty system and the tills themselves are so tiny everything is falling off the scales… I absolutely HATE this Waitrose, it is very crowded, very poorly managed and not helpful at all. Needs a very big change to be worth going to. I go out of my way to avoid shopping there.”

Helpful Report

Posted 7 years ago

“I ordered a cake of cheese for my daughter's wedding. Three days before the wedding I was told by Waitrose Droitwich that it hadn't arrived in store. However the lovely Waitrose staff put together a three tier cake from instore stock and also provided all the accessories- biscuits, chutneys, port, and bouquets for the bride and mothers, and did not charge us. Thank you Wendy and all the Waitrose staff at Droitwich.”

Helpful Report

Posted 7 years ago

“I purchased a faulty Thorntons Easter egg as a gift from local Waitrose store - on opening there was a large hole in the enclose (hidden) part of the egg, consistent with the moulding being incomplete! Attitude of Sainsbury manager was insulting and demeaning, firstly blaming me for the fault, then suggesting I had purchased a reduced price item. Made me feel like a crook rather than a dissatisfied customer!”

Helpful Report

Posted 7 years ago

“I bought salmon trout at Brent cross yesterday it was bad, stinking rotten putrid disgusted”

Helpful Report

Posted 7 years ago

“Delivery booked for the 11-12 slot this morning. When at 12.30 I called for an explanation I was told that due to delays the delivery would have been with me at 1.30, and that the driver was in the same postcode anyway. It's 2.45 and still nothing - and I keep being told the driver is 2 minutes away. Completely disorganised, dishonest and disrespectuf of people's time”

Helpful Report

Posted 7 years ago

“Waitrose has a driver who yells at clients and a customer service assistant did not return a call but said that he did. Another customer service assistant confirmed that new order is the same as previous but when I received order confirmation it was different.I have to go on their website again. Also not always all of the products ordered online are delivered in a good condition. I don't like anymore ordering from Waitrose.”

Helpful Report

Posted 7 years ago

“I ordered online. They replaced some items with the others. On a day of delivery I was a little bit late for my slot. Driver came at the start of the slot and called me. I said that I am still on my way. He said that in that case he is going to bring delivery somwhere else and than same evening he will deliver again same day. Driver called after after half an hour and asked if I am at home yet. He said ' you know what I am not coming yet but when I come you have to come and pick the bags yourself'.I said that I can't he started yelling at me:' if you want me to come you come and get it yourself.' He just wouldn't stop yelling I had to hang up. AlsoI had to call customer service on 0800 number which is additional cost. Since tbere was no any other number in tbe email provided. Assistant was polite and said that he will get in touch with the branch and someone will call me back. I did not receive a call back so I called again myself and spoke to another very polite customer service assistant who informed that I have to arrange redelivery.She said that order did not change but when I saw order confirmation I noticed that some of the products were missing.I have to go on a website again. So ordering online did not save me time, made inconvenience and left bad impressions with their driver and not very truesthful customer service assistants. Also Waitrose take another payment again on redelivery for the whole order amount whilst refund takes 3-5 days.Which means that you pay twice for your order until you receive refund and redelivery was not available for the next day.”

Helpful Report

Posted 7 years ago

“The Chester one - the Customer service is frankly appalling. Staff are untrustworthy and rude...They aren't interested in their customers, too busy talking amongst themselves. So called 'Partners, what complete utter rubbish.”

Helpful Report

Posted 7 years ago

“I am appalled by what I have recently come across in Waitrose and I am disgusted by the amount of people buying this product . Now you are probably wondering what am I on about. Well I will tell you now that Waitrose sell Thai green chicken curry oh sorry I meant fake Thai green chicken curry that's it FAKE. So the reason why this is fake is because it is tasteless unlike Real Thai green chicken curry , it doesn't have real Thai rice which is needed for it to be real Thai curry , the paste looks like rotten dog crap. MY MESSAGE TO YOU MESSAGE TO CUSTOMERS Please don't get me wrong but Thai food is the best out there , so if you want Thai food don't buy this piece of crap from Waitrose unless you like to buy copy food , that is fake food. MESSAGE TO FOOD MANAGER I am disgusted that you would sell food and put a country in front of it so people would buy it , you are just scamming your customers and making fraud of food and last time I checked this is illegal One last minor note they also do Thai in this case FAKE Thai red curry with noodles . my point is you don't eat red curry with noodles you eat it with rice WAITROSE GET IT RIGHT”

Helpful Report

Posted 8 years ago

“Embarrassingly bad customer service at contact centre. Nobody knows the policy for anything, left on hold for an HOUR, and given the wrong information several times leaving me completely disadvantaged. Shower of timewasters. Boycotted.”

Helpful Report

Posted 8 years ago

“Yet again, very poor service at South Harrow branch. At approximately 1740 today, only two tills open with queues of four customers at each one. One till open for baskets with queue stretching back into the store. Customers were queuing for the self service tills. One harassed looking member of staff trying to find someone to open another till, without success. Sadly, this is not that unusual at this store”

Helpful Report

Posted 8 years ago

“I collected an order of sandwiches and cakes for an afternoon tea party and would like to say how lovely and fresh all the food was. All my guests thoroughly enjoyed it. I would highly recommend this service.”

Helpful Report

Posted 8 years ago

“Nine Elms vauxhall london Veg select very poor they don't sell red cabbage which surprised me. Only 2 tills open early Saturday morning. So I used a self service till the young lady was very helpful. When I got home I was over priced £3.50 for a product I didn't buy. You only get 30 mins free car parking & have to spend £ 30.00 to get your £5.00 back if you park for 2 hrs go yo asda.”

Helpful Report

Posted 8 years ago

“Shopped last Saturday at new store in Worcester, Lorraine in the Cafe gave brilliant service she's a real asset to Waitrose”

Helpful Report

Posted 8 years ago

“On 23. 05 around 16.00 I was doing my shopping as usual at Waitrose in Canary wharf. Unfortunately I didnt have my Waitrose card. I was slightly upset and went to the cashier to pay my bil. To be honest I ask with rude tone Am i gonna receive 25% off my bill cos I am waiting mote than month for my card to be delivered. Cashier didn't know what to do so she ask for help young guy - Kieran tall guy(sorry don't know how to spell his name). That guy come with a big smile, absolutely positive atitude and charm. He did everything, went on extra mile and with help of Sami young charming girl they sort me out. Well done guys for both of you. Thats why I like Waitrose. High quality and good guys there!”

Helpful Report

Posted 8 years ago

“I am an avide shopper at Waitrose, so as per usual I went to do a little shopping yesterday 18/05/2016, one of the offer board says 3 for 2, so I picked up 3 items knowing that I was going to pay for two only, yippee, but at my surprise when i paid i realised that they charged me for full price per individual item, so i decided to speak to a manager - Spencer, who said to me that oh no no all items are under offer, yet they were under the same banner and in the same shelves, so i told him that this is misleading the customer and perhaps you do not need a degree to do grocery shopping, the guy actually treated me like i was some kind of an idiot, as he shrugged his shoulders and said nothing i can do now. I just find the whole saga is pretty much below the standard of what Waitress brag about in the media. One can get a better service from Lidl and Aldi, so why pay double the price by going to Waitress. Oh I complained to the head office, but so far nothing back. Please people think before you go and spend your hard earned money - the shop is useless and the staff are terrible and rude and Spencer is just arrogant. West Ealing Waitrose.”

Helpful Report

Posted 8 years ago

“I recently placed my first online order through your store at Menai bridge, Conway as my family were visiting the area for a holiday and found your website so easy to use, our delivery arrived on time, the young gentleman making the delivery was excellent, as was the quality of items I purchased, thank you! I now wish you had a store nearer to where I live in Halifax, so that I could shop with waitrose more! Thank you, Fiona”

Helpful Report

Posted 8 years ago

“I visit the Rustington store every day and it is excellent. My only complaint is I would like coffee from real cups not cardboard”

Helpful Report

Posted 8 years ago

“I wish to commend a young customer service operator based in Stratford on Avon. Her name is India James. Having changed my internet server I was having difficulty logging on to the Droitwich store. The level of care and patience that this young lady expressed on my behalf was outstanding. She is a credit to you all at Waitrose.........knowing something of your philosophy and ethos which I so much admire, I need to share this positive experience with you. Sincerely Gillian Moore”

Helpful Report

Posted 8 years ago

Waitrose is rated 2.7 based on 640 reviews