Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 642 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish to commend a young customer service operator based in Stratford on Avon. Her name is India James. Having changed my internet server I was having difficulty logging on to the Droitwich store. The level of care and patience that this young lady expressed on my behalf was outstanding. She is a credit to you all at Waitrose.........knowing something of your philosophy and ethos which I so much admire, I need to share this positive experience with you. Sincerely Gillian Moore”

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Posted 8 years ago

“I went to Waitrose in Raynes Park to organise my father's wake, Waitrose had been recommended to me by the undertakers I was using. The young lady that helped me with my choices was very helpful and caring. The food was delivered at the time specified and was excellent, everyone was asking where I'd got the food from. I will definately recommend Waitrose in the future.”

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Posted 8 years ago

“Just had an appalling service at Canary Wharf from the Manager (Ernest Dadzie) Really call yourself a manager? (Yes I run 3 floors was his answer) Was in a queue at Customer Service Desk for purchasing 200 pounds worth of Gift Vouchers for Xmas for children's charity and there were 2 positions attended. One by a lady who was serving a customer and the other (this so called manager) who looked busy clicking away and not really interested in serving. As he saw the queue building up, he decided that he was available to serve and served another chap in front of me. Next it was my turn and I asked to get gift vouchers and he said he could not do them and I have to wait for the lady to serve me at the other position to which I said Ok. While waiting, another customer (Lady) walks up to (this so called manager) and asks for the same (gift cards). Instead of telling her he cannot do it as he did to me and wait, he started serving her the gift card. I was really boiling at this point and raised my voice to ask for the manager - On this - he knew what he had done and came from behind the till trying to justify by some bullshit offering the card to me and to pay at the front tills. At this point, I was in no state to reason with him and walked away with his name with the intention on complaining about him to the Head Office. Well - my business went to Marks and Spencer and was served by a very nice lady there and very satisfied with the service. Never ever again going to shop and this joint ............ and this will be plastered on all the review sites ............”

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Posted 9 years ago

“Made our first on line shop the other day because it came with £30 off deal. A mistake. Most items were very close to their sell by date, certain items were not included because they were 'not in stock' but we had seen them there the very same day - so we were given other brands. All in all an incredibly disappointing experience which has left us thinking that Waitrose, whom we had considered slightly better than most, is typically completely focused on meeting the bottom line, getting rid of older stock and plays lip service to the customer. What a real let down and we feel conned.”

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Posted 9 years ago

“Just cooked British Veal escalopes bought today from Waitrose Canary Wharf branch- absolutely Superb. Please keep stocking these.”

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Posted 9 years ago

“Very misleading buy one get one free offer - In my opinion Waitrose are deliberately seeking to rob its customers. Customer Services entirely unhelpful both within store and nationally.”

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Posted 9 years ago

“Terrible website that goes wrong all the time. Then it tries to blame the problem on you with a message.”

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Posted 11 years ago

“Nice food but terrible delivery service and even worse communication , if you want Waitrose delivered on the correct day and at the correct time use Ocado.”

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Posted 11 years ago

“Excellent service,I buy online,the provenance of the meat /bacon etc.. is British. Asda do not have ANY British bacon. The Essentials range at Waitrose is very good quality,and fairly priced.”

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Posted 11 years ago

“Excellent, speedy and much appreciated response from waitrose - fantastic customer service!”

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Posted 11 years ago

“Had a problem with an enchilada kit, not only did waitrose change it for a new one, they refunded me too! Now that's customer service!”

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Posted 11 years ago

“Anyways, definitely gonna shop at Waitrose more often! Their customer service is top notch!”

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Posted 11 years ago

“Lovely young man working at waitrose at westfieldstrat this evening. 10 out of 10 for customer service :-)”

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Posted 11 years ago

“Great customer service as always.:-)”

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Posted 11 years ago

“waitrose That's excellent customer service. I love it when that happens!”

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Posted 11 years ago

“Couldn't be happier with waitrose - you have the best customer service ever!”

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Posted 11 years ago

“we shop at waitrose because of the customer service - staff are always so friendly and welcoming”

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Posted 11 years ago

“Really impressed when a faulty item I purchased was not only replaced but I got my money back too! Great customer service!”

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Posted 11 years ago

“Top marks to waitrose who sent me some vouchers to compensate for the missing piece of lasagne. Great customer service - many thanks!”

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Posted 11 years ago

“waitrose customer always priority”

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Posted 11 years ago

Waitrose is rated 2.7 based on 642 reviews