Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 639 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

Write Your review

Tell us how Waitrose made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer Service when the shop was full of Christmas Stock. Even though items had been moved and moved again, I was politely shown around until items I needed were found. Thanks Guys and Gals.”

Helpful Report

Posted 6 years ago

“Love their food. Love their customer service. Love shopping there.”

Helpful Report

Posted 6 years ago

“Excellent and varied choice of merchandise. In a hurry and needed to do a quick shop and buy a card and gift. Able to do all this under one roof. Customer Service extremely helpful and I grabbed a free coffee to go - a brilliant experience!”

Helpful Report

Posted 6 years ago

“Their quick till service is rubbish. Selling and redeeming lottery tickets, cigarettes hidden in hard to access cupboards and minimum staff means that the wait to by small quantities of items is often ridiculous.”

Helpful Report

Posted 6 years ago

“Over priced too much pre packed fruit bought pears at least three lots of packaging to get to them . Meat over priced short dated not impressed will go back to my regular supermarket not cut priced retailers don't like them either.”

Helpful Report

Posted 6 years ago

“We bought a Waitrose Christmas tree this year £45 and it was the best tree we have ever had. Lasted throughout and is still going strong outside. Put it in water once only in the stand and it did not shed a drop the entire festive period. Was delighted when the young man from Waitrose offered delivery too. Will always buy my tree from Waitrose in future and would highly recommend”

Helpful Report

Posted 6 years ago

“Bought a corn fed free range chicken today in Canterbury Waitrose. The store was almost deserted. It looked exactly the same as the ones being sold in Morrisons for £2 less. Taste will tell. Much too expensive in there.”

Helpful Report

Posted 7 years ago

“They are selling products that should have been out of the shelf over a month ago. It can poison you if you won't be careful and check the sale by date.”

Helpful Report

Posted 7 years ago

“Every two-three weeks we spend in Waitrose (online shop) £200-£300. Today for the first time i've checked the sale by date of a couple of purchases we've done and from now on I can't trust Waitrose, they dare to put two products which guarantee has run out over a month ago! Really truly upsetting....”

Helpful Report

Posted 7 years ago

“I am a regular shopper at Waitrose Surbiton, having frequented the shop from the day it was opened. Today I was in desperate need of Loyd Grosman's Tomato and Chilli sauce (the shelf was empty) and I asked an older supervisor if she could find out for me if the store had any more in the back. I was most disappointed with the response I was given. "We have some in the back but they will not be put on the shelf until tomorrow!!" To which I replied surely I don't have to come back tomorrow? I was told that that was the case!!! I then walked around the store and found a young man stacking the ice ceam freezers and he actually went and got me the sauce I needed. Shame on you, the supervisor who is meant to be setting an example!!! Thank you to the young man who was very helpful.”

Helpful Report

Posted 7 years ago

“Christmas Online order. Lots of substituted items and short dated food. So disappointed its made Christmas shopping considerably harder not easier as I now unexpectedly will have to go shopping so that we have food that is in date to take us over Christmas. Ok you can send the substituted items back but that dosent really help. Items such as canned drinks should of been available thought that was the idea of a reserved shop? Delivery driver was really good.”

Helpful Report

Posted 7 years ago

“Waitrose is consumer focussed and effective in its delivery of quality and service.”

Helpful Report

Posted 7 years ago

“excellent service & quality of produce/products.”

Helpful Report

Posted 7 years ago

“Fabulous experience”

Helpful Report

Posted 7 years ago

“Ordered a Christmas present. Not only is it stunning but when there was an issue with delivery (not due to them) they sorted that out too.”

Helpful Report

Posted 7 years ago

“Superb service and had what I needed at a great price.”

Helpful Report

Posted 7 years ago

“their click and collect is very useful for that unusual purchase such as cranberries.”

Helpful Report

Posted 7 years ago

“I use my local branch at least once a week. Product availability is excellent, staff are friendly and willing to help, parking is plentiful. They give me everything I need in the way of service!”

Helpful Report

Posted 7 years ago

“Good choice of food and drink fish and meat counter staff spot on with knowledge of produce”

Helpful Report

Posted 7 years ago

“On time delivery, great offers and good substitutions for missing items, very polite delivery driver”

Helpful Report

Posted 7 years ago

Waitrose is rated 2.7 based on 639 reviews