Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shop assistant helped me to find a jar Coconut Oil,”

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Posted 7 years ago

“Cool clean store”

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Posted 7 years ago

“Plenty of good offers, helpful staff and pleasant shopping environment”

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Posted 7 years ago

“waitrose are the one shop that have every thing i want at a price that I can afford - but most of a suff that are second to none for help, their kindness and their generosity”

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Posted 7 years ago

“Great customer service and good range”

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Posted 7 years ago

“Great service & healthy food”

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Posted 7 years ago

“I love Waitrose the food is amazing and lasts a lot longer than fresh food from other supermarkets which means it is better value as I never end up throwing anything away!”

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Posted 7 years ago

“The stores are clear and uncluttered, the staff are genuinely friendly.”

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Posted 7 years ago

“Clean, well laid out store. Staff always happy to help and advise. Good parking, everything that makes a great shopping experience.”

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Posted 7 years ago

“excellent quality goods in all areas. Delivery service top class. Helpful cheerful staff.”

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Posted 7 years ago

“I used the Johnsons dry cleaning service located at the customer service desk Waitrose Southend. The assistant was very knowledgable and helpful.”

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Posted 7 years ago

“High quality food and excellent service! Very happy customer!”

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Posted 7 years ago

“I ordered a cake of cheese for my daughter's wedding. Three days before the wedding I was told by Waitrose Droitwich that it hadn't arrived in store. However the lovely Waitrose staff put together a three tier cake from instore stock and also provided all the accessories- biscuits, chutneys, port, and bouquets for the bride and mothers, and did not charge us. Thank you Wendy and all the Waitrose staff at Droitwich.”

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Posted 7 years ago

“I collected an order of sandwiches and cakes for an afternoon tea party and would like to say how lovely and fresh all the food was. All my guests thoroughly enjoyed it. I would highly recommend this service.”

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Posted 8 years ago

“Shopped last Saturday at new store in Worcester, Lorraine in the Cafe gave brilliant service she's a real asset to Waitrose”

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Posted 8 years ago

“On 23. 05 around 16.00 I was doing my shopping as usual at Waitrose in Canary wharf. Unfortunately I didnt have my Waitrose card. I was slightly upset and went to the cashier to pay my bil. To be honest I ask with rude tone Am i gonna receive 25% off my bill cos I am waiting mote than month for my card to be delivered. Cashier didn't know what to do so she ask for help young guy - Kieran tall guy(sorry don't know how to spell his name). That guy come with a big smile, absolutely positive atitude and charm. He did everything, went on extra mile and with help of Sami young charming girl they sort me out. Well done guys for both of you. Thats why I like Waitrose. High quality and good guys there!”

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Posted 8 years ago

“I recently placed my first online order through your store at Menai bridge, Conway as my family were visiting the area for a holiday and found your website so easy to use, our delivery arrived on time, the young gentleman making the delivery was excellent, as was the quality of items I purchased, thank you! I now wish you had a store nearer to where I live in Halifax, so that I could shop with waitrose more! Thank you, Fiona”

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Posted 9 years ago

“I visit the Rustington store every day and it is excellent. My only complaint is I would like coffee from real cups not cardboard”

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Posted 9 years ago

“I wish to commend a young customer service operator based in Stratford on Avon. Her name is India James. Having changed my internet server I was having difficulty logging on to the Droitwich store. The level of care and patience that this young lady expressed on my behalf was outstanding. She is a credit to you all at Waitrose.........knowing something of your philosophy and ethos which I so much admire, I need to share this positive experience with you. Sincerely Gillian Moore”

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Posted 9 years ago

“I went to Waitrose in Raynes Park to organise my father's wake, Waitrose had been recommended to me by the undertakers I was using. The young lady that helped me with my choices was very helpful and caring. The food was delivered at the time specified and was excellent, everyone was asking where I'd got the food from. I will definately recommend Waitrose in the future.”

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Posted 9 years ago

Waitrose is rated 2.6 based on 650 reviews