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Waitrose Reviews

2.7 Rating 636 Reviews
37 %
of reviewers recommend Waitrose
2.7
Based on 636 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
2 out of 5
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About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

How long does Waitrose take to deliver?
(3 weeks ago)
Waitrose normally delivers next Day.
(3 weeks ago)
A-

Delivery - Fast

83.33%
Industry Average
This is the worst supermarket for sending short dates in your delivery. They need to catch up with other supermarkets who offer decent dates… very disappointed customer.
- Claire Irons
Unfortunately I put the wrong address! However the Delivery Driver called me and asked me to validate.
- Anonymous
Very good organic products with a wide range. Free delivery on orders over £40. It has bee great in the time of pandemic. Great job all the partners.
- Anonymous