Waitrose Reviews

2.7 Rating 636 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 636 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

Popular Questions:

Delivery

How does Waitrose deliver? How long does Waitrose take to deliver? Does Waitrose deliver on time? How is accuracy and good condition of items delivered by Waitrose?

Customer Service

How can I contact Waitrose? How quickly does Waitrose resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Waitrose.

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

How quickly does Waitrose resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 52% of reviewers feedback is Waitrose resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

86.67%

Industry Average

“ Much worse service from Sainsbury's with a similar order. ”

- JM

“ Second to none on quality and customer service. ”

- Al C

“ No problems with deliveries. If an item is not available it's substituted, you are always informed. Polite delivery drivers, really good service, highly recommended. ”

- Heather Savage

Waitrose Reviews

Customer Service - Good