Warner Leisure Hotels Reviews

Name: Warner Leisure Hotels
Address: 1 Park Lane, Hemel Hempstead,, Hertfordshire
Rating: 2.45

2.5 Rating 240 Reviews

28 %

of reviewers recommend Warner Leisure Hotels

2.5

Based on 240 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Warner Leisure Hotels:

World of Warner Leisure Hotels offers inclusive half-board UK short breaks at stunning locations, with a wide range of activities which include good food and live entertainment every night. The price of a break includes accommodation, breakfast and dinner every day, a variety of leisure activities and nightly live entertainment.

Visit Website

Phone:

0800 138 2633

Email:

warnerweb@warnerleisurehotels.co.uk

Location:

1 Park Lane, Hemel Hempstead,
Hertfordshire
HP2 4YL

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Warner Leisure Hotels 5 star review on 28th March 2024

Jim Clark

Warner Leisure Hotels 1 star review on 7th December 2022

Anonymous

Warner Leisure Hotels 4 star review on 19th July 2022

Drean.

Warner Leisure Hotels 5 star review on 20th June 2022

Lawrence Trent

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will keep this very short. If you are reading this then you probably have read other reviews about Cricket st Thomas. I agree with all the other negative reviews and it would be pointless to add mine. Do not bother to book this hotel - please save your money and choose another hotel experience where you can have value for your money”

Helpful Report

Posted 3 years ago

“stayed at Cricket recently , disaster for food service awful GIVE WARNERS A MISS THEY ARE AWFUL”

Helpful Report

Posted 3 years ago

“We have just returned from staying at Nidd Hall. Poor Service The most disappointing aspect of the stay was the poor service. It was necessary to go looking for staff to place drinks orders. Service was impossibly slow. Staff seemed to be actively avoiding customers. Cold Bedroom and Public Rooms Our room was cold. A heated towel rail does not compensate for a bedroom where the guest has no heating till late afternoon. I phoned reception to be told that the electric heater would be available at 4.30. It is also automatically turned off again early evening. Cold Corridors We were located in room 95 East Wing. The ground floor is especially cold as the doorway for access for the laundry trolleys was left open by staff. Dusty Bedroom and Public Spaces The dusty radiator in the bedroom when it did work filled the room with the smell of hot dust. As we had lunch one day we couldn’t help but notice thick dust in the corners of the room on the polished floors. So much for additional Covid levels of cleaning. Cofftea The name for our breakfast cup of liquid refreshment. Mixing the stainless steel thermos jugs is never a good idea. The result is tea that tastes like coffee and coffee that tastes like tea. Perhaps it would be a good starting point if you are looking to improve the service. Will we be back, no I don’t think so. You still have a lot to learn.”

Helpful Report

Posted 3 years ago

“Like your hotel but booking and paying a nightmare worse Web site I have ever used”

Helpful Report

Posted 3 years ago

“We have been customers at Warner Hotels for the lads 16 years staying at 8 differebt locations, some several times. During this time we had built up to a gold concierge card which should give 10% discount on purchaces during our stay. The first thing we were told on arriving at Bodelwyddan Castle Hotel was that Warners had been taken over and the concierge club no longer existed and we would have to join club Warner and start again. This was very dissaponting and a preview of the rest of the stay, which did not meet the standards that we always have had in the past. We have stayed at this hotel before and we could see how things had deteriated. The beautiful grounds are really in need of attention everywhere is overgrown. We were told that a new garden manager was needed. I think a few more gardeners are required. The food was of poor quality and usually luke warm and served by untrained young staff. Our room 109 was quite nice but with a large tree outside the window was very dark. The lights had to be on all day. The entertainer on the Friday night was an Elvis impersonater and was excellent. The entertainment manager was good but the rest of the entertainment was not so good. Overall we enjoyed our first break since Covid but were dissaponted with the new Warners and will think carefully before we book again. Pamela Bailey”

Helpful Report

Posted 3 years ago

“We have just spent 3 days at Warner Hotel's, Thoresby Hall, which cost nearly £900 and the whole experience was a massively overpriced disappointment. The service was absolutely appalling as we were often having to wait half a hour or more between courses for dinner and on 2 occasions our order had been forgotten and it was 25 minutes before our wine turned up. Tea and coffees were served at all meals by a waiter but often they served one or two tables in the smaller dining rooms and then simply disappeared. Our bedroom was on the 4th level of the new building which was like an absolute sauna and it was so hot we couldn't sleep even though the outside temperature was less than 16 degrees at night. There was an electric fan in the room but that didn't help nor did having the windows wide open. 2 floors down it was 10 degrees cooler. Many of the reception staff didn't even understand about the leisure activities and sent us on a long walk down to the spa reception when they should have been taking the booking for things like archery themselves. Once they was no milk provided after the room was cleaned and it took over 90 minutes before any turned up by which time we'd had a cup of black coffee and left. Yes many hotels are suffering staff shortages but Which magazine has rated Warner as one of the best hotel groups but this was the very worst experience we have ever had in a hotel, anywhere in the world. And to top it all there was a Fun fair/music festival in the grounds in front of the hotel which was so loud and that you couldn't hear yourself speak when sitting on the terrace or in some of the lounges. All in all it was a dreadful experience. Give Warner hotels a miss, you won't regret it. We weren't the only ones making these same complaints by any means.”

Helpful Report

Posted 3 years ago

“Stayed at studley castle in july food cold staff unhelpful room above outside bins and above the extractor fans for kitchen area so new exactly what the meals at night were going to be never had the same table or waiting staff at meal times told it was not to overwhelm the kitchen and waiting staff I'd factored in the covid problems we had not had a holiday since 2019 and was looking forward to this break at warners new flagship hotel I've had better food at wetherspoons”

Helpful Report

Posted 3 years ago

“Cancelled holiday July 2021. Promised Full refund. 50 days later, numberous e-mails and phone calls still not received refund. Be aware!”

Helpful Report

Posted 3 years ago

“Spa break that I booked was not available as only one member of staff works on Monday, and she was fully booked up months or before On my arrival other leisure facilities were closed for one and 1/2 hours when it reopened there was too many people who wanted to use it so this was not available also Raised concerns with the on site manager who became very aggressive dismissive and unprofessional”

Helpful Report

Posted 3 years ago

“Our stay at Nidd Hall starting 19th July was disappointing. Room 181 a signature room was dark and dismal, the light was turned on for reading in daylight hours. The view from the porthole window was the roof! There was a leak from the bathroom sink which was reported to the house keeper who organised a plumber who couldn’t fix the problem that day but never came back. We were told that we couldn’t change the room. We later found that the leak had not been reported to reception and also that we were mis informed about a room change. The head receptionist offered us a change on Wednesday evening, we declined as we were leaving on Friday morning. In fairness she gave us a discount on our drinks bill, a service accepted reluctantly. The restaurant was way below the usual Warner standard. We had problems with the restaurant manager who was rude and incapable of dealing with clients with mobility problems. There is a one way system in the restaurant but as my husband uses a scooter we had to enter through the exit. The system of booking in each meal meant that we were left waiting on more than one occasion. We were allocated a table on the first evening because of our limitations but on more than one occasion other people were sitting at it. He made no attempt to solve this problem in fact telling us it wasn’t his fault if other guests sat there, clearly he had directed them to that table! During our stay when ordering drinks etc. We were asked if we had a Warner card. I had had an email asking me to register and had done so. This was our fifth visit to Warners. A silver card arrived today with a covering letter which said that you were pleased that we had enjoyed our FIRST break with you. Do you not have customer records? I am regularly emailed by you company so someone knows us! I have read other reviews on line and it would seem I am not the only disappointed customer. We have all had a hard time of late but the fact remains that Warner holidays are not inexpensive. We have always felt we had value for money but not this time. Perhaps the biggest disappointment is what appears to be the lack of communication. I have filled in the feedback form and tried to email about our break. Perhaps the company is a little blinkered just now, my advice is read your reviews and speak to you customers while you still have them.”

Helpful Report

Posted 3 years ago

“We left a day early, we just couldn't face another meal! Sad to say the food at Littlecote was awful, our first dinner was tepid the full English breakfast was cold the eggs were well over cooked, to make things worse the replacement dishes were wrapped in cling film under a light waiting for the current trays to be used, heaven only knows what that was like! Moving on to the evening meal we both had lamb shanks (tepid) cold greasy roast potatoes and cold vegetables. The last straw was breakfast on our penultimate day eggs royale brought to us instantly after ordering stone cold, we couldn't take anymore sorry Warner unless you go back to pre-Covid standards we will not return.”

Helpful Report

Posted 3 years ago

“The hotel @ Holme Lacy was good, grounds & facilities but the food was badly cooked & not up to previous standard. Hake like cardboard, lamb shank could not get my fork in, items missing from plate & since when was an omelette some beaten egg cooked flat. Very disappointing & quite a jump in the price. Valerie”

Helpful Report

Posted 3 years ago

“Holme Lacey Warner Hotel. Lack of staff in restaurant, 30 minute wait time from being sat at table to order being taken. Evening entertainment whilst waiting for the main event on the Saturday evening, which was an Abba tribute group, who were good, the entertainment manager decided to put on smutty music videos for 45 minutes, which were totally inappropriate for the type of audience. I was disgusted that he continued to play them, even though I made a complaint and people were walking out.”

Helpful Report

Posted 3 years ago

“We had a weekend break booked at Nidd Hall starting on 9 July but had a telephone call from Warner’s on 2 July to say our break was cancelled due to COVID restrictions. As this was the fourth or fifth time we had to postpone we decided to get our money refunded. We then had an email from Warner’s saying we had instigated the cancellation which just added insult to injury so we decided to complain about the way this had been handled. Eventually managed to locate and complete a complaint form but also tried to speak to someone at the hotel to let them know how disappointed we were. After waiting almost an hour to be put through to someone we gave it up as a bad job. We have been customers of Warner’s for many years and like going to Nidd Hall but think we’ll try elsewhere in future.”

Helpful Report

Posted 3 years ago

“Booked at Holme Lacy House. Checking out on Monday 31st May. Evening entertainment on Saturday the 29th was good however it finished really early for a Saturday night. The band played for an hour. The pandemic is challenging however the same band could have been booked for longer. The amount we paid should have reflected the entertainment gaps. There is always something not available on the menu.”

Helpful Report

Posted 3 years ago

“Breakfast waiting time a bismal also dinner service was a complete shambles”

Helpful Report

Posted 3 years ago

“We had a weekend break cancelled due to the pandemic, waiting for the government announcement on Wednesday 24/02/21 to find out when the the hotels would open again. We chose an alternative weekend break in September so we could move our money to this break, but as we decided to re-book the price had gone up by £65pp that’s ok maybe time of year. But then the hotel changed the price two more times. It went from £264 to £299 to £319 all in the space of 24 hours, original price £199pp at a different hotel. Not prepared to be used we have requested a full refund, we feel Warner are taking advantage of the situation and change the prices to suit popularity. So please be warned.”

Helpful Report

Posted 4 years ago

“My sister had booked an August holiday for the three of us at Nidd Hall and paid the deposits. She died on the 30th June and her husband notified the company requesting a cancellation of the booking and refund of the deposits. He then sent the death certificate. However, three months on and he still has not received a refund. He has phoned several times but has been fobbed off. Staff have promised to ring him back but never have. He is in his eighties and is very stressed about their appalling administration. We have now been told Warners never received the death certificate which was posted out with an accompanying letter in July. Another pathetic excuse! They will do anything to hang onto your money! To make matters worse, Warners sent a Christmas brochure in the post addressed to my deceased sister last week causing her husband even greater distress. This company don't even deserve one star. Their customer service and administration are appalling. After many years dealing with them, we will not be doing so in the future!!”

Helpful Report

Posted 4 years ago

“Warners was always under a time bubble and Covid has finally burst that. But it was a good concept they say like a cruise on land well yes if you have a very large imagination. You need to now run a business for over 40's not over 80's otherwise your time is running out. Warners represents offers that are not offers unless the starting price was £2k for 3 nights! Arrogant, ignorant, dirty old people, ballroom, mobility scooters, bingo, quizzes with answers you would only know if born 1930. So if you want to pay £6 plus a pint, £7 plus for a sandwich, dance to Fred Astair, listen to old people openly farting, watch people grabbing food with hands, get Covid and even more frequently Norovirus, playing 1930's quizzes, old people staring and glaring at you because you are under 79 then do stay you'll absolutely love it.”

Helpful Report

Posted 4 years ago

“Booked a holiday to Nidd hall on the understanding we could cancel if we felt unsafe due to covid. After Boris announcement yesterday and living in Newcastle area in lockdown, we decided to cancel as to travel there would be in breech of non essential travel.We were going with family from other house holds so could not now sit together. Also everything closing at ten and restrictions on all other facilities. So not what we booked for. Beware you lose your deposit unless your willing to pay the full amount and wait until 28 days before your break. And judging by other comments on here they are in no hurry to refund you !!! Be very careful before parting with your money they are not to be believed. So disappointed and ripped off.”

Helpful Report

Posted 4 years ago

Warner Leisure Hotels is rated 2.5 based on 240 reviews