Watchfinder Reviews

Name: Watchfinder
Rating: 1.54

1.5 Rating 100 Reviews

12 %

of reviewers recommend Watchfinder

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1.5

Based on 100 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“7.000€ Wearable Elegance Turned Headache Wearable Elegance Turned Headache: €7,000 Watches – A Stunning Dilemma with Zero Guarantees. After 3 months . I've spent the last three months attempting to catch the attention of someone at Watchfinder, but it seems the results are consistently hitting the "no-answer" jackpot. It's almost like they're playing hide-and-seek, and I'm the eternal seeker. Jokes aside, I'm genuinely concerned about the impact this may have on the stellar reputation of Qatar Duty-Free. Allowing companies to sell products without any guarantee is like inviting chaos to the party. Still Looking forward to a resolution that brings a touch of reliability back into the game! Date of experience: September 09, 2023”

Helpful Report

Posted 1 year ago

“Went with my hubby to Watchfinder this is what happened Horrendous service even before I purchased a watch Never answered E mail So went to Bluewater shop. Put a £3300 deposit on a Rolex hulk at £16.5 k watch on Thursday. Promised I could collect it on the Saturday. Rung them late Saturday and was told they hadn’t taken delivery yet but would ring me back once they found out where it was (by the ass manager Oliver. )Guess what No phone call same as emails. So went over there tonight Monday evening to be told it hadn’t even been sent by the Bicester branch. Yep I demanded a refund. Biggest waste of time ever by the most unprofessional company I’ve ever dealt with. Stay clear. You have been warned”

Helpful Report

Posted 1 year ago

“BUYER BEWARE. There are multiple false claims being made by this website. Firstly they are dishonestly claiming "free returns" but that is innacurate. Shipping/tracking fees are up to you. They wont charge you a restocking fee, which is expected but they advertise free returns like Amazon, except they don't honor that standard. Its up to you to cover all of yhe costs. Next they are lying about a 5% discount for signing up to their news letter. They dont send a discount code like everyone else, instead its a link that doesnt work regardless of device usef. Dont waste your time, there are far better retailers to do business.”

Helpful Report

Posted 1 year ago

“I considered selling a Longines HydroConquest 43MM in pristine condition, with tags, original box and papers, not even a year old used twice, a watch that cost £1700 in retail. these scammers offered me £550, an absolute insult, makes you feel like you are selling something stolen. Do not deal with these people.”

Helpful Report

Posted 1 year ago

“Haven't received my watch back after sending it to them. After a clear offer from there said I heard nothing back. First Daylan was my contact Now I am getting apologies emails from a Shaida that it is in progress. What are they progressing since weeks? Just send the watch back! I don't Trust that I will get my watch back in the same condition if ever I gave given them another week to send the watch or hand it over to one of my colleagues - if not I will call the police and my lawyer. This company should be ashamed of how they treat their customers ... nothing g is as watchfinder is promising on their webside and videos”

Helpful Report

Posted 1 year ago

“Accepted their offer for the sale of my watch, waited a few days for them to send me the collection kit. I scheduled the collection of the watch and the collection was missed. In the meantime, they thought the watch was on the way and they sent me an email saying the market was reducing and the watch had decreased in value by 2k (in the space of a day) and therefore the old offer was reduced. This is fraud, Avoid selling watches to these robbers. They seem to use this tactic with everyone from looking online.”

Helpful Report

Posted 1 year ago

“BEWARE!! I purchased a new Rolex from an appointed Rolex store in June 2022. After buying the watch I decided that I didn't actually like it, however it is still as new with the original stickers, card etc. Not being sure as to the best way to sell it i decided to go to Watchfinder. I emailed pictures etc and was contacted by one of the buyers (Nicola). She offered me a figure of £5400-£5600 subject to inspection. I arranged to drop the watch at the store the following week for it to be sent away for inspection to confirm it was genuine. Before going I received another email from the same person stating that due to stocking levels their figure had reduced to £5200.00. I emailed her back to say that as long as that figure was set I would agree to let it go and took the watch to the store (a one hour drive). 7-days later I received another email saying that, again, due to stocking levels, they had further reduced the figure to £4750.00, at which time I asked them to return the watch and I drove the 1-hour distance to collect it. After checking the watch over with one of the sales assistants I noticed that the original store receipt was not with the watch. I now have to contact the Rolex store that I bought the watch from to request a duplicate. My advice is don't waste your time trying to sell your watch to watchfinder.”

Helpful Report

Posted 1 year ago

“Spoke to Jay about buying a watch. He never called me back. Terrible service and I would not buy dog food from them”

Helpful Report

Posted 1 year ago

“NOT TO BE TRUSTED Having filled out an online enquiry form to sell my Rolex steel and gold Submariner, I received a written estimate from Watchfinder &Co to purchase my watch. As I had never sold a watch predominately through an internet based company before I decided to contact their outlet in Birmingham and spoke to a Josh Morrewski who was very convincing about dealing with the company and assured me that it was normal procedure to send such a valuable item by courier and duly arranged for DHL to collect the watch from me. After handing my watch over to the courier and whilst still in transit I received an email from a person called Nicola at Watchfinder informing me that they no longer wished to purchase my watch. Straightaway I tried to call Watchfinder without success. After several attempts I came to the conclusion that the email must have been planned to be sent last thing on a Friday afternoon at 5.38 pm as there would be no one available to answer the phone and explain the appalling and untrustworthy conduct of why they arranged to collect my watch and then decided that they would cancel the purchase order for it. Having not had any success in speaking with anybody at Watchfinder I called the Birmingham outlet only to be told that the person who sent me the email would not be available until the Monday. Still in shock over the treatment I have experienced and In an attempt to avoid anybody else suffering the same fate I have decided to write this review and warn others about the disgusting and appalling experience I have had dealing with Watchfinder and that they are not to be trusted. At the time of writing this review I have not received my watch back nor have I have been advised by Watchfinder when I may get it. The outcome of this shady behaviour by Watchfinder will be continued with another review as and when and assuming I get my watch back.”

Helpful Report

Posted 1 year ago

“Offered me less for my rolex than what I actually paid for it new even though i was told there was a demand for used Rolex.”

Helpful Report

Posted 2 years ago

“I don't understand with their ridiculous valuations how they sell any watches at all ! Right now there is a Breitling heritage on there I've been looking for (retail £6,995) selling for £11.2k apparently on sale with a price of £12,400 crossed through simply because as a limited edition it is sold out ! That might push the price up but Breitlings don't nearly double in price! It would never be even close to the £12.4k OR the alleged 'sale price' of £11.2k. If you want a watch from WF, find their price then go to Ebay through their authentication service so you know it's genuine, and saved many thousands !!”

Helpful Report

Posted 2 years ago

“They always provide a final offer extremely lower than the offer estimate range that they provide you with. After you give them your watch for sale after having received an offer estimate range from them, they keep the watch with them for several days and when you follow-up with them for your final offer they give you an extremely lower final offer. I sold a solid 18 karat Rolex president day date watch to them with a solid 18 karat gold bracelet in perfect condition. They quoted £10000/- to me initially and when I gave them the watch for sale they kept the watch with them for around 14 days and then gave me a final quote of just £8000/- stating that the watch was on a leather strap rather than the 18 karat gold bracelet. This is just cheating a customer with extremely deceptive malpractices. I have similar very poor experiences related to another 5-6 watches sold to Watchfinder&Co UK over the past 2 months. There should be legal action that gets taken against Watchfinder&Co UK for cheating and taking advantage of customers who expect a fair deal in times of urgency when they sell their precious watches for an urgent need of money.”

Helpful Report

Posted 2 years ago

“Tried to trade in my Tudor Black Bay against a nice IWC Pilot they had but alas they offered me an insulting trade in price? £1570 for a 2021 Tudor Black Bay they were selling for £3000.I was very disappointed because I have bought and traded with them for three watches before? and have always received excellent service. I rang them up and they said they too many Tudors for sale hence the offer? Yet there w as no Tudor 2021 for sale at £1570 only £3000!!!!!!!!”

Helpful Report

Posted 2 years ago

“Although my Tissot was out of warranty they sent a package to send it to them repaired it and returned it without charge..... brilliant service and helpful staff who were more than polite courteous something that is lacking these days well done watchfinder”

Helpful Report

Posted 2 years ago

“RUN...RUN from this place...sent pics via web site, received an offer, accepted said offer, sent 2nd watch for an offer, pics, etc. Sent watches to them. Again, not very good communication, in fact non-existent!! HORRIBLE customer service. 6 weeks in and had to call and speak to supervisor to get things straightened out...these are not cheap watches and get the impression that WF thinks that customers don't matter. If you're looking for a great selling experience, I along with others who have provided reviews, say shop elsewhere!!”

Helpful Report

Posted 2 years ago

“If you decide not to through with a deal quite frankly you rude e mails saying they will not deal with you on line. They offer very poor value both both purchasing and selling. Avoid don’t be ripped off by these people.”

Helpful Report

Posted 2 years ago

“The feedback for this company is just unfair. They only get out of bed & offer watches to make money. Nobody who runs a business & buys a Rolex would expect anything less. They are not a charity they are a company who bring high end watches to the real hard working person who enjoys luxury yet you expect them to make no money. People seem determined to ruin this company. Watch snobs who think there watch is worth what online auction sights say. But yet would never buy from anywhere but the Rolex agents. Because it’s 5k more get real guys if nobody made profit we would not own the time pieces profit makes the hands tick.”

Helpful Report

Posted 2 years ago

“Absolute rip-off of a company offer silly money for watches to buy .and put the prices up on the watch when you’re interested they tried to be slippery but caught them out .p*ss takers”

Helpful Report

Posted 2 years ago

“I was offered £18,000 - £20,000 by Watchfinder for my Patek Philippe watch but I received several offers of £30,000 or more elsewhere . In my instance Watchfinder were not remotely competitive.”

Helpful Report

Posted 2 years ago

“Just had a valuation from this rip off company for my Breitling, New and Unworn purchased in Oct 21, they offered me less than half of the purchase price. Obviously they consider the people that make the mistake of dealing with them are just gullible fools ? DO NOT BUY A WATCH FROM THESE SHARKS AS THE PRICE THEY PURCHASED IT FOR IS PROBABLY 50% of their asking pice ?? OR EVEN LESS ??”

Helpful Report

Posted 2 years ago

Watchfinder is rated 1.5 based on 100 reviews