Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,239 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,239 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really wish that I could write something positive, but if I hear 'thanks for calling wayfair' or 'have a nice day' or 'i'm so sorry to hear that' one more time, I might just pull my eyelashes out one by one! I ordered 2 very simple chest of drawers for my son, in December, due to arrive the first week of January. They arrived separately from 2 different couriers, which was the first issue. One arrived in full, I built it, it's fine. Second one arrived in one big box, it said 1 of 1 on the box. I started to build it, to find it had no drawers, no runners absolutely nothing that would go inside the framework. After a hasty chase, they said there was a second box that had gone missing. Parts were ordered and due 2 weeks later. I waited. Box arrives 2 weeks later, with all of the drawers, barr one. I call again. They schedule a further box to deliver another 2 week wait. Nothing arrives. I call again. I'm then told that they'll order me an entire new unit so that I'll get all of the parts and can send back those that I do not require. I only need one drawer! Box arrives - 1 of 1. Again missing all of the inside parts. Honestly, i'm in the middle of a carry on film now. Call again. Liza, very nice tries to help me for about the 7th call now. Finds that the courier had returned the 2nd box to the depot. So, i'm now month 5 with ONE MISSING DRAWER. It has been arranged to deliver just the few parts that are missing and i'm still waiting. They cannot blame Coronavirus for this it has been missing since January and no one seems to give a damn right now except to tell me how sorry they are. I DON'T CARE HOW SORRY YOU ARE - GET ME MY ONE DRAWER!!!!!!!!!! If I hadn't of built the first unit, the rest would be bonfire right now.”

Helpful Report

Posted 4 years ago

“Hi , I'm not happy . The portable small washing machine I ordered is nothing like the photo online . I have received a much smaller bucket size machine . Complained , got a reply and it's as if I'm the liar , they want to see a picture of it which is fine . Telling me that on the website it said the dimensions lol 😂 yes it did . If the proper one . This is a BUCKET .”

Helpful Report

Posted 4 years ago

“Hello, I m writing this review after still not receiving a refund from this company even if its been 2 months since the items are back in their deposit.They sent me a partial refund only worth £19 from the all order that I returned. I ve been calling and calling and customer service said always the same thing, the funds will be available in 3-5 days and that never happened. The items are Devale curtans(2pieces) and Devale cover set worth £70. This is becoming ridiculous annoying and would never purchase from this “Wayfair “again! I ll keep calling and wasting my energy and time with this sh..tty company in the hope that they will give me back MY money. Thanks. Mihaela Popescu”

Helpful Report

Posted 4 years ago

“bought a bed and only the sideframes were delivered, didn't get the headboard and footboard delivered at the same time. had to call customer service to find out where the rest of the bed was. why do i have to go through this? you should let me know the bed is going t be delivered in parts upfront?”

Helpful Report

Posted 4 years ago

“Utter disappointment regarding the service provided by Wayfair. I ordered a Montserrat 10 seater garden dining set on 10/4/20 and was given a delivery date of 23/4/20. My money was taken in full from my account on 14/4/20 so of course delivery would be imminent. This morning -scheduled delivery date- I look for further info only to find that through ‘my account’ it is delayed till potentially 4/6/20. I am disgusted firstly that a more obvious route of communication was not used to inform of such a huge delay and secondly that you would take my payment in full with no intention of delivering the item. At no point should a consumer’s money be taken without despatch of goods. Appalling!!”

Helpful Report

Posted 4 years ago

“Ordered bed frame. 1 0f 2 box arrives on time. Great!!!! Ring about 2nd box, will be delivered next day. Next day ring again. Box 2 never left warehouse but will get back to me with delivery date. Told that evening by email that their specialist team will investigate with DHL (which was confirmed that DHL never got given the box) will take maximum 4 days and then specialist team will contact me re refund or delivery if part. Very nice people on phone (clearly trained very well) but can lie very well. RATHER BE TRUTHFUL WAYFAIR YOU WILL GET MORE RESPECT just to mention guy from DHL was excellent”

Helpful Report

Posted 4 years ago

“After waiting 3 months for our furniture to arrive “ that was in stock “ it arrives a day late to the arrival time. With only 1 box out of 5. After watching the delivery driver drag it across the ground up to my front door. I open the box to find the pieces of the bottom of the box damaged. And scuffs on other pieces from loading it into the box. The paint work on some of the pieces also look like they where done by my 2 year old son. Very disappointed.”

Helpful Report

Posted 4 years ago

“What a terrible company, I returned an item worth over a £1000 well over two weeks ago and still haven't received a refund. I feel I have been robbed! Avoid this company”

Helpful Report

Posted 4 years ago

“Didn’t deliver my item they refused to refund. Disgusting customer service”

Helpful Report

Posted 4 years ago

“Ordered a hot tub on 4/4/20, delivery was supposed to be 21/4/20, which is today! checked my account page on Wayfair web page, delivery is 'delayed' until July 2020!! which is really bad so i called them, and the guy said maybe end of May! but advised me to look elsewhere, so that tells you something, don't use Wayfair, they don't hold the stock it's the supplier's that do so the info on their website is probably wrong!!”

Helpful Report

Posted 4 years ago

“Very disappointed with service. Ordered bed, bed had to arrive in 3 seperate orders. The first part arrived then the next day the second part arrived, however the third part never arrived so was unable to make bed. TWO weeks later they finally order a replacement. Very slow at resolving the issue. Have been told in 3 days time it will arrive but not feeling very confident”

Helpful Report

Posted 4 years ago

“What a shocking company I ordered a bin at the end of March it never arrived after being given 3 separate delivery dates! So I requested a refund and I am still waiting 2 weeks later!! DO NOT USE this company”

Helpful Report

Posted 4 years ago

“Beware of wayfair “clearance” items because I doubt that they actually exist, recently they accepted my payment for a so called clearance sofa then 4 days later simply cancelled the order and expect me to now pay full price for the same item that is still available to buy. No apologies no explanation not even an email Very poor customer service on the telephone when I called to complain from a operator that talked to me like it was them doing me a favour. Stay clear this is sharp business practice”

Helpful Report

Posted 4 years ago

“Placed an order for a wardrobe 8 March 2020 and was told it would arrival on or before 24th April now the website it’s showing the product has been delayed. It’s a joke. Poor customer service never purchasing item again for this website”

Helpful Report

Posted 4 years ago

“The bed i ordered was fine, it was the shocking delivery and recovery of that was unacceptable. Placing my order was fine however I was due to receive my order 3 days after ordering it, however due to the delivery company XDP not delivering it (despite recording it as delivered) I have to call Wayfair 4 times in order for them to track my order, after which I was told I would have to wait a further 2 weeks before receiving my order as they wanted to track my initial order first”

Helpful Report

Posted 4 years ago

“Poor Communications, I purchased a Green Greenhouse March 29, 2020. Website said arrival April 3rd. I called on April 1st to ask if i can leave the garage door open due to social distancing and have it dropped off in the garage. The rep stated it was being shipped out that evening and i would need to call UPS and make the request. I called Wayfair on the 10th as to where is my order. Way-fair rep then then stated they were out of stock in the Green Color and they would put a request in with the vendor to as when it will be back in stock and have a rep call me back with an update. " That never happened" On Saturday the 11th of April I noticed they had it in stock in silver, I then called Wayfair and was told by the rep they have 30 in stock in the silver color. I ask if i can change my order to silver cause i really didn't care about the color. He then told me that it may complicated things because they already have a request in to the vendor as to when the green one will be back in stock, and that I should check back on Monday the 13th for an update. I called on the Monday the 13th and was advised they only have 7 left in stock because companies like Amazon also pull from the same vendor. So i asked if i can change my order to one of the seven they have in stock, the rep then canceled my order and placed a new order for a silver Greenhouse. I check the website for an update that evening and it stated that both my orders had been canceled. I then call Wayfair back to ask what happened that my order was showing canceled to which she stated that they no longer have any in stock. I explain that i placed my order in March 29 they had 30 in stock over the weekend and 7 when i called earlier that day and placed my order she offered no apology and said we have lots of people buying from us and there is nothing they can do. Bad Business practices..I would never order anything from them again, If it weren't for me calling them i would have been waiting forever for my order.”

Helpful Report

Posted 4 years ago

“At first i orderd a 2 person spa and got their credit card and paid $1500 and then the rest on another card. they cancelled the order so i called and they redid the order and then that one also got cancelled, i called and finally got sent to me. when i checked my non wayfair card it was charged twice. I call them again i found out it was credited back to my wayfair card and that they would straiten it out. finally after 6 months they have it fixed so i can pay them. So i decided to buy something else and ordered it. NOW they have cancelled the order because of inconstancy on my account that they caused and say i have to call them to get it and to call ahead before placing the order BS. i will never order from them again ever!!!!!!”

Helpful Report

Posted 4 years ago

“Never dealt with such a awful company. My advice if you want to order something do so. But just flick through the calendar and guess a delivery date.”

Helpful Report

Posted 4 years ago

“Ordered a king bed ,took 7 weeks to arrive, very poor quality materials, would not deal with them again . IKEA far better service and materials in their build quality”

Helpful Report

Posted 4 years ago

“Ordered a shelf unit 2 weeks ago. Chased up delivery with them. They sent me email saying would definitely be delivered yesterday. Waited all day. No delivery. Rang today. They said was at DHL depot and it was their responsibility to deliver on time!. Rang DHL who checked and said they hadn't received product from Wayfair yet. Will not be buying from Wayfair again.”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,239 reviews