Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,238 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of eight mugs received was broken return procedure so complicated so will now have set of 7 mugs and will not be ordering anything else from wayfarer ever”

Helpful Report

Posted 4 years ago

“The products from Wayfair are generally of a decent quality, although I did receive a chest of drawers with the top board dented at one of the corners. The big problem with Wayfair though is their customer service. I've had the wrong items delivered, repeated delays to deliveries, and I was asked to pay for the return of an item that I cancelled less than an hour after making the purchase, even though I was told that the item hadn't left the warehouse when I cancelled the order. The last straw was waiting eight weeks for a sofa (two weeks beyond the expected delivery date) only for the wrong sofa to be delivered. Wayfair never offer any compensation upfront, but, when pushed, did offer me a 10% voucher for a future purchase, valid for two months. I won't ever be purchasing from them again.”

Helpful Report

Posted 4 years ago

“I ordered a hybrid matters from Wayfair which was in stock at the time of the order. A week after the delivery due date, I called and was told the mattress was out of stock. Customer Service told me they would get back to me when the mattress will ship. I didn’t hear from them and so after waiting another week, I called and was told the date when the mattress will be in stock and was given a new delivery date. The website listed the mattress as in stock on the date I was told the mattress was going to be in stock and it was available for new orders. Few days past the new delivery date, I received an email stating the mattress was out of stock and the new delivery date is now 3 months out. What is really frustrating is that Wayfair took new orders for the mattress rather than fulfilling the backlog from previous orders. If you want to have your order delivered on time and avoid Customer Service runaround order elsewhere. I never had this issue with Amazon.”

Helpful Report

Posted 4 years ago

“I’ve ordered from wayfair on several different occasions. From beds, to dresser sets and even pillows for my couch. On two occasions I was sent entirely different items from what I purchased and another time wrong sizes. The problem is in all actuality, the incompetence of the warehouse workers who seemingly pack whatever they want to apparently, but the bigger problem is the customer service and the so called supervisors who handle your issues as if your the one who caused them. I waited over a month for a chest to be delivered and upon arrival turned out to be an entirely different style that I hadn’t ordered. I called customer service and after an hour of back and fourth (and no compassion what so ever) my only options were keep the dresser (I didn’t want and waited a month for) with a 20 percent discount OR house the dresser in my home for two weeks until THEY decided whether they wanted to come back and get it or would like me to “donate” it. They also told me they would do the “courtesy” of issuing me a refund as if that’s not what they were suppose to do. Today I went to buy a nightstand that was listed at 389.00 yesterday on sale with an original price of 495.00 and today the same nightstand is 639.99. When I spoke with a representative about the price increase she informed me her managers only option was to give me 10 percent off. I am completely done with wayfair, they do not value their customers and I highly recommend for people to spend their money elsewhere, with companies that value and appreciate their customers, especially during a pandemic where money is scarce as it is.”

Helpful Report

Posted 4 years ago

“I bought a rattan garden set in 2018 it has only lasted two years, the rattan has rotted and spilt - I kept it in my garage over winter so not been out in adverse weather. Wayfair say it’s just over two years so nothing they can do! So don’t buy furniture from them it’s rubbish and does not last long. I would not recommend buying from them. I won’t ever again”

Helpful Report

Posted 4 years ago

“It was extremely frustrating to shop at Wayfair. I ordered one standing office desk from Wayfair (order 3362881099) because their website said that it can be shipped very soon. But the desk was not delivered on the expected delivery date. So I went to cancel my order and ordered another desk from Autonomous which was delivered really fast. Wayfair showed my cancel was pending and never sent me any updates on cancellation or shopping. Two weeks later, this desk was suddenly delivered to my house. I requested the return for this desk and Wayfair asked me to pay the return shipping (~$70) which I cannot understand at all. I used to shop at Wayfair a lot and this will be the last time I shop through Wayfair. So disappointed.”

Helpful Report

Posted 4 years ago

“Shocking!!! I ordered an item on 16th June which was due to arrive a week later. I'm still waiting. All it says on the tracking page is "item is delayed" with no ETA and no communication from Wayfair. Seriously, DO NOT touch this company with a barge pole! I shall certainly never use them again.”

Helpful Report

Posted 4 years ago

“Unless I haven’t read it right but the doors I ordered were advertised as solid wood construction and they were not. When we unwrapped the doors they had been banged and had dents and split in the wood. Photos to prove the doors are veneer and chipboard. I was offered 10% of my money back but won’t order from here again.”

Helpful Report

Posted 4 years ago

“Ordered a solid wood tv unit. It’s turned up and we only opened the top part to find it all scratched, dented, glue or something all over the top. Been charged to return the item which was there fault. Should never have left the warehouse in this state. My suspicion is that this is classed as a “seconds” item and been returned previously so put in the sale. And to top it all off we have to find a way of printing a label off.”

Helpful Report

Posted 4 years ago

“Very poor quality. Wont use again.a pile of rubbish”

Helpful Report

Posted 4 years ago

“My son ordered 2recliners when they came one had two of the same pieces. He called Wayfair they said contact manufacturer. They said call Wayfair. Was on hold for more than a hour. Very poor customer service. Won’t use them again. Not happy at all”

Helpful Report

Posted 4 years ago

“I purchased Exterior wall lights for out newly installed driveway. They looked stunning. However 15 months later they are peeling and tarnished. I emailed Wayfair asking for new fronts (the actual fitting is fine & works) and have heard nothing back. I tied to find contact t details of the actual company but they are in the US and are unlikely to respond - that’s if I could find a ‘contact us’ section. So all in all I’m very disappointed especially as I have purchased other items which I’ve been happy with and I’ve also recommended them to my friends. Customer service is vitally important for online companies - no one likes to feel they’re being ignored. Live chat is a joke!”

Helpful Report

Posted 4 years ago

“Ordered bed 25/5 750£ , delivery due 10/6 , on due day of delivery new date 16/6 slept on the floor 7 nights ( moved from furnished) we are elderly late 60s 16/6 arrived delivery of base and headboard NO MATTRESS! Fast forward to 10/7 withCONSTANT emails from Me 27 nights in total sleeping on the floor ... mattress finally arrived damaged !!!! Then a week later another one arrived and we told them where they could put it !!! The most awful company I have EVER used avoid ... you have been warned !”

Helpful Report

Posted 4 years ago

“Ripped off! I’m guessing my furniture was stolen by the delivery service because i got a text saying they would arrive in a half an hour. They never showed but the furniture showed as delivered in the tracking site. Customer service said it happens and they won’t be able to deliver the furniture for a couple of more days. Abomination and very very bad business. If I could give them zero stars I would. Looking to contact BBB and AG office if there isn’t a resolution quick.”

Helpful Report

Posted 4 years ago

“I ordered a bed, it came with no slats I called Wayfair they sent 6 slats for a small double bed there should be at least 26 I called again and more slats were sent out but still not enough So I called again and more slats are coming out I thought I’d check to see if anything else was missing and there is The connectors for the slats to the bed, so I’ll have to call Wayfair again tomorrow”

Helpful Report

Posted 4 years ago

“Run away!Terrible company, 2 weeks and they still could not ship order.poor customer service as well.”

Helpful Report

Posted 4 years ago

“This place sucks”

Helpful Report

Posted 4 years ago

“I ordered a "platform bed" and received a headboard, its legs and some slats. No platform, no hardware, NOTHING. I called and was put on hold for 73 minutes at which point someone hung up on me. So I don't have a platform bed, I have NOTHING. Be warned products are NOT as advertised”

Helpful Report

Posted 4 years ago

“Peado site!!!”

Helpful Report

Posted 4 years ago

“Deffo a peado ring, seriously shocking stuff. Pizzagate Pedovore Dirty bastards”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,238 reviews