Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,242 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This website is a joke! Buyer BEWARE!!! They offer free shipping and make it sound like your product will be on the way shortly however, you end up waiting and waiting. There is no communication as to when your product will ship and cancelling this online seems to get you no where as well. I ended up emailing the company to cancel this order. I am definitely not going to be ordering anything from this company and I recommend you DON'T as well.”

Helpful Report

Posted 5 years ago

“Dodgy comapny! I orderd over £70 worth of bedding all at once, Wayfair then decided to send each item in the post seperatley, now I have the items I have felt them and everything feels cheap, rough and it is scratchy material. I wanted to do a simple return but Wayfair have decided that I have to pay £4.99 to return EACH individual item! I explained that I am disabled and have no income and asked why I couldnt return it all toghther as the order was placed all at once and they just said its the returns policy to make the customer pay for returns. But to pay for each item is ridiculous, they have sent them all seperate so the customers has to return each item and pay for each item! Disgusting!”

Helpful Report

Posted 5 years ago

“Disappointing customer service - bought from them a few times before and lucky for us we liked the products. This time, the colour received was much much darker than the pic online and it's not my monitor as I shop online frequently without this issue. Customer service insists there is not a colour difference and that I have to pay returns postage. I don't mind doing this if the seller is not at fault but they are advertising falsely! (The product description is also 'light grey' but the rug I received was dark grey) Because they have refunded me for the rug (minus returns postage) I am not able to leave a review on their website, so some other poor soul will order what they think is a lovely pale grey rug and go through the same thing. Will not be buying from them again.”

Helpful Report

Posted 5 years ago

“Placed an order December 12. ALL items on my order arrived damaged. They made a mess of my living room, when they decided December 21, to leave an unpacked large table top on the floor, blocking a window. Then, they shipped ONLY part of the table base, and expected me to keep this mess in my living till January 27??? They send contradictory emails for pick-up scheduling and have NO idea what they are doing. Horrible company.”

Helpful Report

Posted 5 years ago

“I love the items I selected but it was costing £300 to deliver to Northern Ireland. That's extortionate.”

Helpful Report

Posted 5 years ago

“The first item was delivered damaged by DHL. The replacement was lost by DHL and Wayfair cannot replace until DHL investigate and that will take us to 7th January. I get inconvenienced for other people's mistakes. Not good enough. This is the second time Wayfair have screwed up. I will not use this company again. Dreadful service.”

Helpful Report

Posted 5 years ago

“I ordered from wayfair couple of times and it has been a complete disastser. Items are sent out broken and very poor quality. My boyfriend had to fix (glue and nail together) both peace’s of furniture. Never again would I ordered from them. No quality control on anything. Stay away.”

Helpful Report

Posted 5 years ago

“Most of the time you will find the same product elsewhere for way cheaper with better customer service.”

Helpful Report

Posted 5 years ago

“Awful service. Definitely would not recommend to anyone!!!!! Just had a 200lb vanity delivered into my living room and was ex pected to move this thing downstairs myself. The drivers they sent couldn’t speak English, so when I asked them about it they couldn’t answer my questions. When I called to complain to wayfair the guy told me there was nothing they could do. Even though the delivery I requested, specifically said outside!!! Completely useless service, avoid this app!!”

Helpful Report

Posted 5 years ago

“I have bought 3 sofas and 1 bed frame from here, all of which are terrible quality, cheaply made and are sinking after only a few months of use. One sofa has to be returned as it loooked nothing like the image, the colour and shape was completely different. One sofa started to poke it’s frame through after a few weeks which I had to request a refund for. The other two Items I have are just a waste of my money and space as they terribly uncomfortable. Very disappointed, it plain to see that they have the perfect picture which is then sent to China to be made for a look alike with cheaper fabrics and materials. I won’t be shopping with wayfair again.”

Helpful Report

Posted 5 years ago

“I ordered the bunk bed but i changed my mind i want something else. I try to cancel the order 5 minutes after but they told me i cant cancel the order cause been shipped. 5 minutes later omg. never buy a thing from them again.”

Helpful Report

Posted 5 years ago

“SO I THOUGHT WAYFAIR WOULD REPLACE MY LOVE FOR AMAZON. SO WRONG WRONG. I HAVE PLACED 7 ORDERS AND NEVER AGAIN. MY SET OF SETS WAS INCORRECT, WRONG COLOR FROM WHAT I VIEWED ONLINE. WAYFAIR MAKE THE BUYER PAY FOR SHIPPING RETURNS !!! I AM DONE WITH THEM FOR GOOD AND RETURNING THEIR CREDIT CARD”

Helpful Report

Posted 5 years ago

“ordered 2 mattresses..delivery date promised , then date delayed..no stock apparently. I asked for a refund which was processed..mattresses turned up yesterday but we refused order and bought from Argos..4 pounds delivery, next day delivery , no issues..wayfair useless.”

Helpful Report

Posted 5 years ago

“Placed an order on November 29th had a delivery date of December 5th. Tracking said items would arrive by that date until the date when all of the sudden the date of delivery vanished. Called customer service the lady was very nice explained that fed ex was 5 days behind....ok no big deal Dec 11th I get the first item, go to build it this item requires two boxes. Next day the second item arrives Dec 12. its now Dec 21 and the second box required to built my hall tree still has not arrived. I called Customer service last week and was told it would be here by the 19th!!! Will never order from them again, what am I suppose to do with half a hall tree?????? And they charged my credit card. DO not use this site they will rip you off and blame the delivery company.”

Helpful Report

Posted 5 years ago

“It’s obvious that Wayfair is one of the shadiest companies out there today. The internet is full of real detailed reviews about how the company promises you a certain delivery date, and then continues to delay your package over and over again until you get it weeks or months later and sometimes never. This hit home for me this month when I ordered a small piece of furniture from them on Dec. 10th. This was a Christmas gift for my wife. It was promised to be delivered by Dec 17th and I still haven’t received it. When I called Wayfair they blame UPS. When I call UPS they explain how they never received the package from Wayfair. And Wayfairs customer service team has been largely unhelpful. When you ask them where the package is , they hang up on you or say they have no way of tracking it. Don’t get burned like me. Don’t shop at Wayfair. Any of their competitors would be a better option.”

Helpful Report

Posted 5 years ago

“Terrible experience with my order. We order finding set a month ago, got damaged one, replacement isn’t arriving till after Christmas. Customer service is terrible to work with.”

Helpful Report

Posted 5 years ago

“I purchased a chair and ottoman from Wayfair about two weeks before Thanksgiving. The chair was moderately priced. The chair and ottoman arrived, but there was a slight problem. The chair did not ship with legs. It is now a few days shy of Christmas and still no legs. No word or update from Wayfair. Nothing. I now own a useless chair which cost close to 400.00 dollars. Do not do business with this exploitive company. You will regret it.”

Helpful Report

Posted 5 years ago

“Ordered a bed for my daughters Christmas present on Nov. 27 with an estimated delivery date of December 13. It is now December 20 and they continue to change the delivery date. When I called customer service they explained that there is never a confirmed delivery date. I told them I now have a 10 year old daughter who is not receiving her christmas present when I ordered way in advance to receive it. I was then told by Customer Service agent I was never going to receive the bed before Christmas anyway!!! Not what I was told at time of order. This was my first and last time ordering from Wayfair. Customer Service is non existent with this company and the only guarantee you get is that you will not receive your item when you expect it.”

Helpful Report

Posted 5 years ago

“Did not send me everything I ordered. their description was false of the product I purchased. Could not get a chair in time for Christmas like planned.”

Helpful Report

Posted 5 years ago

“I am a 100% Disabled Army 20-year, active duty, Veteran. 1. Today, December 19, 2018, is the third week since a Wayfair Customer Rep called me to state I am getting reimbursed for two carpets and two carpet non-slip “things.” I need this money for Christmas! They are smoking something if Wayfair thinks it my responsibility to hall this stuff to mail it due to their mistakes. 2. Wayfair had a special: anything over $250 receive $10 to spend. I spent near or over $2000 and I’m still waiting for those $10 Wayfair spending bucks- or, Wayfair can come get all their stuff back! I’ll use that money for Christmas too! Any Customers willing to help this Veteran boycott Wayfair?”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,242 reviews