Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.51

1.5 Rating 2,252 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,252 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 20th October 2024

257

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never deal with this company again. Unprofessional and bad customer service. Wasted two days of my time waiting for the delivery of good. Initial wasted one day and when the good is delivered it was broken. Contact customer service and they decided to replace the product. Promised with a delivery date and never turn up. Contact customer service again and they assured me that the product will definitely turn up the next day and it didn't. What a waste of time in dealing with the customer service when they don't know what they are talking about!!!!!”

Helpful Report

Posted 3 years ago

“Avoid this company!!! Worst scam I have ever encountered!!! What you see is not what you get!! Wayfair charges incredibly high prices, so you assume you are getting what is described and pictured as well as quality. No!!!! Garbage absolute garbage!!! Plastic coated “wood”, parts missing, cheap knock offs that look like they came from a dirty alley!! When you try and return they try and charge you 30% of the purchase price. That is how they make there money, not by selling quality merchandise!! Do not order from Wayfair!!! Save your hard earned money ;(”

Helpful Report

Posted 3 years ago

“Cancel policy is a sham. They seem to tag every order when it comes is as Processing for shipment. Once they hit that status you cannot cancel the order.”

Helpful Report

Posted 3 years ago

“Disgusting outfit. Nearly £700 spent n no communication whatsoever. Delivery day came and went n they blame delivery company. 7 days later get email to say looking into things if they can't locate they will order them again n inform of delivery date. Iv been waiting over 6 weeks now... Really shoddy outfit do not use this company!!!!”

Helpful Report

Posted 3 years ago

“Awful service poor quality items. I ordered 3 items: One item was several months late during which time it was reduced, so I asked them to adjust price as they hadn't delivered my item when they said they would but they refused, no goodwill! The second item was so poorly made that one part fell on my foot and injured it, my husband had to make alterations for it to be sound. Poorly made/poor quality items. The final straw was when the third item arrived covered in bird faeces, they said thanks for letting them know!!!!! Even the delivery guy said it was disgusting to send items out like that. I would not recommend, mainly because the customer service is shockingly bad they're basically not interested in customer satisfaction, only the money.”

Helpful Report

Posted 3 years ago

“I registered to get £15 discount available in April only when you spend more than £150. I expected the discount to be applied at checkout. It wasn’t so I ordered anyway confident it was a glitch in the system. I rang Wayfair the next day to ask for the £15 reduction. I was told this wasn’t possible and I should have rang them when I Sydney receive a discount code. How are people to know this. I think the code system is a scam. Two days later I still haven’t receive a code by email. It’s too late now as it’s May so the discount isn’t valid. So angry to have fallen for this, most reputable companies would have refunded the £15 discount.”

Helpful Report

Posted 3 years ago

“I wish I read the reviws before I purchased from Wayfair. It seems that they delay shipping of the furniture to everyone. My story is a bit differnet. I had my oudoor furniture deliverrd to me only to be taken away stating that it was damaged, They did not even give me achoice to accept it or to decline the merchandice. When I called Wayfair letting them know what happened, they toldme that they cannot tell the truck to come back because they were on route to other deliviries. Mind you that we called right away, it was not even 15 minutes. We spoke to a amanger by thename Sue and she re scheduled the delivery for the 21st of April. We called on the 19th to reconfirm on the 20th we get a cancellation. I called and spoke with different people (who do not know whether they are coming or going) also I asked to speak with Sue. Left Sue 3 different messages, did not get back to me. Spoke with Ken who is another manager, he told me that it takes 72 hours to scan the product at the wearhouse and schedule another delivery, Called the next day to speak with Ken, left another voice mail, never called back. Called again and spoke with Cindy she told me to call beck as the 21 deliver was not happenning. She told me to call on Friday. Called on Friday April 23 spoke with Arthur where he told me that the furniture is was found and scheduled Delivery for April 29th only to recieve a call from Wayfair to tell us that they will not be delivering the furniture as they do not know where it is. Spoke with Tom who is a person which handles deliveries, he told me that the furniture may be in the wearhouse but has not been scanned. Furthermore he told me that he did not know why the delivery was confirmed. If I want to order another set, I again have to wait 3 weeks. He told me that the will call me with an update, but I doubt is. Stay away from Wayfair, they do not stand by their word. The best part is that they have a robotic script for apologizing. I could not hear that anymore and told them instead of apologizing bring me what I paid for . I cannot say how Horrible this experience has been. Overstock rules. the best service ever. If anyone wants to buy from Wayfair, read the reviews first and stay AWAY!!!”

Helpful Report

Posted 3 years ago

“The delivery with XDP our awful! Unhelpful wouldn’t help with a huge parcel of mine not even to hold the door! Customer services was the worst I’ve ever had with a delivery company. Tried to deliver so many times when told no one would be in. Not a smooth transaction. Never again!”

Helpful Report

Posted 3 years ago

“Wayfair wants customers to accept less than perfect items. If you make too many returns, they punish you by assigning an account manager who makes you jump hoops to make a return. They drag out the return so it takes weeks to get your refund. Ryan is one of the managers who is a straight up liar. Wayfair has a bad name for a reason!”

Helpful Report

Posted 3 years ago

“Bespoke Part missing. Replacement requested. 3 week wait for the missing part! Refused to compensate for this big inconvenience (my house is not a storage warehouse). Really poor customer service will not use again and recommend you do not.”

Helpful Report

Posted 3 years ago

“DO NOT SHOP HERE - I cannot stress this enough - they are the worst company I've ever dealt with and their customer service is appalling. Offer deals and when received ask you to return as they misadvertised in error!!”

Helpful Report

Posted 3 years ago

“Worst company I have ever dealt with still waiting on items that are weeks late. They told me they have no complaints procedure. And when ever I speak to someone they can not be bothered to help. Most stress full purchases ever made and still don't have tge items or money back. It's OK though because they don't care”

Helpful Report

Posted 3 years ago

“Ordered a headboard beginning of Feb 2021. Now towards the end of April 2021, with no sign of it. Emailed numerous times only to be told each time of yet another hold up and another date. Fingers crossed I will eventually receive my headboard in May... Strongly recommend not to shop at Wayfair. Customer service is disgusting”

Helpful Report

Posted 3 years ago

“852 / 5000 Wyniki tłumaczenia The work was terrible, everything was fine until Sarah Murray and Jurrien Heynen came. Treat people are terrible. Complete ignorance. Sarah selects employees only with those who will go for coffee, she ignores people, she cannot say good morning. He signs up for psychological help and he can't talk to people, he doesn't care about them. The same goes for Jurrien Heynen, cutting costs is his specialty, all to get through the probationary period and show the numbers for the bosses. Dismissal of cleaners at the expense of workers' health - Covid 19. They both release people without reckoning with the fact that there is more and more work, more duties. They offer meager money for hard work. Their priority was to reduce the salaries of all workers. Sarah Murray is completely unable to lead people, she resolves her ideas over the corpses, she does not respect people.”

Helpful Report

Posted 3 years ago

“Wayfair is one of the worst website you can order from. Honestly I’ve had one of the most horrible experience when ordering a cot and some other baby nursery furniture. The delivery was suppose to be within a week but so many sooo many mishaps were happening they the delivery date got changed three times and even then they ohh delivered half of the package. I was so fed up that u just asked for my refund and cancel the whole thing. I just wish I never had to order from this website they wasted so much my time especially with a baby that desperately needed a cot. Don’t waste your time in wayfair!!”

Helpful Report

Posted 3 years ago

“waited 3 weeks for an order and then discovered myself it was cancelled never shop here again !!”

Helpful Report

Posted 3 years ago

“Worst experience ordering bathroom vanity. Delayed the delivery day two times and called again on same day for one more month delay and no compensation for this horrific show. Worst company torturing customers. This kind of on line company must be removed.”

Helpful Report

Posted 3 years ago

“Jokers changed the delivery date of my sofa on the DAY is was meant to arrive. I was even told YESTERDAY that it had been shipped. Complete time wasters. Avoid. Now I have no sofas, and no wages for today.”

Wayfair 1 star review on 15th April 2021

Helpful Report

Posted 3 years ago

“Waited over a month for a doormat to arrive as it didn’t one on time. I was provided 4-5 delivery dates but no tracking or updates after ordering. Contacted customer service daily who couldn’t provide much help and some of them lied that it was being delivered. I was passed on to 4 specialist teams to investigate and given false promises. Still never got my item so ended up cancelling! Terrible service, waste of time, don't even bother!”

Helpful Report

Posted 3 years ago

“Chair leg assembly delivered with damaged bracket. Had a series of daft emails trying not to replace it - being going on now for 2 weeks.”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,252 reviews