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Wayfair Reviews

1.5 Rating 2,245 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,245 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

How long does Wayfair take to deliver?
(1 week ago)
Wayfair normally delivers over a month.
(1 week ago)
C

Delivery - Average

63.64%
Industry Average
Just taken delivery of 4 dining chairs. Easy to put together Very pleased with them. Wayfair always deliver on time & the price is very good.
- Suzanne
Very good customer service delivery on the day, good quality merchandise
- Eileen Childs
There was some delays with the delivery and I was being messed about arranged time off work and wasn't told that it wouldn't be delivered on that day.
- Anonymous