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Wayfair Reviews

1.5 Rating 2,261 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,261 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

How quickly does Wayfair resolve customer queries?
(2 weeks ago)
Greater than 40% of reviewers feedback is Wayfair takes over a week to resolve customer queries.
(2 weeks ago)
C-
59.49%
Industry Average
I cannot believe the left of awful customer service throughout this entire order process.
- Anonymous
I will never buy from Wayfair again! Buyer beware. They send out damaged merchandise. I had to wait three weeks for them to get me correct parts. I asked for a refund but they wouldn't give to me. will never buy from they again. They do not believe in customer service.
- Janine
Over the next 3 weeks my estimated delivery date was changed 9 times! That is unacceptable company service.
- Anonymous