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Wayfair Reviews

1.5 Rating 2,295 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,295 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

How quickly does Wayfair resolve customer queries?
(4 weeks ago)
Greater than 40% of reviewers feedback is Wayfair takes over a week to resolve customer queries.
(4 weeks ago)
C
61.40%
Industry Average
Disgusting service. I have always been happy with way fair and their products until I tried (and still am) to return an item. Three times I have waited in and been let down . I’m still waiting . I rang one of the team and all she was interested in was me writing a review on her service I said no until you resolve this issue . Still nothing. I will not be using this disgraceful company again
- Anonymous
Good price great customer service Thank you
- Kristern Siebart
Wayfair is the best. I ordered a shed from them I also purchased the Handy service to install. The shed was damaged by the installers i called Wayfair and they refunded me. There was no hassle no run around once they reviewed on their end i was done. I would recommend shopping with Wayfair
- Anonymous