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Wayfair Reviews

1.5 Rating 2,245 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,245 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 61%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

How quickly does Wayfair resolve customer queries?
(1 week ago)
Greater than 40% of reviewers feedback is Wayfair takes over a week to resolve customer queries.
(1 week ago)
C-
56.25%
Industry Average
Aside from being more expensive than all other comparable companies offering the exact same products, Wayfair's delivery service is absolutely horrid.
- Anonymous
My order supposed to be delivered within 3 to 5 business days, after 3 weeks I haven’t received it, I called customer service and they said it will take another approximately 2 weeks. I won’t use them again
- Anonymous
I bought the sofa in August and I've been waiting 3 months to receive the correct sofa in this mess and incompetence, the service is terrible.
- Anonymous