Login
Start Free Trial Are you a business?? Click Here

Wayfair Reviews

1.5 Rating 2,295 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,295 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Wayfair.
Read Wayfair Reviews

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

How do I contact Wayfair?
(4 weeks ago)
You can contact Wayfair by Telephone, Email and Live Chat.
(4 weeks ago)
C
61.40%
Industry Average
Customer service was always polte but not able to help. My dinning room set was on sale but not in stock so I could not order it as a set. I was able to purchase the table and chairs separately which cost alot more, so I did. On the day of the delivery the table and chairs was discounted on the site but they would not honor the $320 savings, I found that very disappointing. I would have excepted even a credit to the site.
- Anonymous
We ordered recliners and other items from Wayfair, we are very pleased with the quality and the service,of the company I would recommend Wayfair to anyone. The delivery people were extremely helpful and polite. Thank you Wayfair, happy customers Pam and Liane. West Midlands.
- Anonymous
Product, delivery and service , excellent.
- kathryn slinn