Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,347 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“we booked it even though other companies like booking.com was cheaper. On arrival have to walk fair bit of distance including going to different level that wasn’t easy with kids and luggage. The driver itself was rude and we booked 8 bags but he was counting even th small hand bags and refused to take us to the hotel . After negotiations we have to pay extra 1400 TK as he called his friend to get another taxi Will never recommend it”

Helpful Report

Posted 5 months ago

Hello Nadeem, we are sorry to hear about the experience you faced with your transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id so that they may take a deeper look and assist your concerns further. Thank you for reaching out.

Posted 5 months ago

“Pick us up on time at Belfast international. Very friendly drivers. Reasonable cost 💲”

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Posted 5 months ago

“Take a taxi, take an Uber, DON'T take Welcome Pickups. My wife and I are seniors in our 70's and on June 8th 2024 we contracted Welcome services to pick us up at Lisbon airport and make our 1st visit to Portugal seamless, easy and stress free. It was just the opposite, our driver Bruno Silva did not greet us at arrivals with a sign with our name. We had to scan and read the multitude of signs for other passengers only to find that our name was absent. Finally Bruno texted us that he was outside the airport terminal and we should try and locate him at the extreme end of the terminal on an exit roadway and all of this after being exhausted from a 6 hr. overnight flight and now pulling our heavy luggage all over the place to try and search for Bruno. This was a terrible experience and we asked Welcome Pickups for a full refund. Murat Seytov and Cyan Stroller from W.P. investigated and acknowledged the failures with an apology. They stated that a full refund WAS NOT POSSIBLE and offered a 20 euro coupon for 1 year on any future Welcome Pickups. Originally I had paid 35 euro's for the service so this compensation fell very very short of any real goodwill gesture. Only a full refund would have made a difference in our opinion of this companies terrible service and poor customer service response.”

Helpful Report

Posted 5 months ago

Hi there! We are very sorry to hear about your recent experience you had your transfer in Lisbon. Please know that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Suport Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 5 months ago

“Great professional and reliable service”

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Posted 5 months ago

“Driver never showed. Also on front end of trip they didn’t refund a cancellation due to airline delays beyond my control. They are impossible to contact. Avoid this service.”

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Posted 5 months ago

Hello Andrea, we apologize for any inconvenience your flight issues caused with your transfer, please reach out directly to our support team at hello@welcomepickups.com with your transfer id so that they may assist you. Thank you for reaching out.

Posted 5 months ago

“Cancelled my pickup from airport as I am traveling by automobile instead. options are cancellation and refund or cancellation with coupon. I chose coupon but reservation website doesn't work two devices and coupon expires at midnight.”

Helpful Report

Posted 6 months ago

Hi there! We're sorry to hear about the issues you encountered with the website and coupon. Please reach out to our support team with your booking details at hello@welcomepickups.com, and we'll assist you in resolving this matter promptly. Thank you for the feedback and for bringing this to our attention.

Posted 5 months ago

“Easy breezy - my drive communicated with us about all details and he was on time! I will use this service again! Thanks for the ride.”

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Posted 6 months ago

“I used Welcome Pickups recently on my first trip to Barcelona At the recommendation of my hotel. I was coming from a long distance away and did not want to have to worry about transportation to and from the airport. I booked the rides online in advance and paid for them. When I arrived, my driver driver was waiting for me in the arrival area with a placard bearing my name. On both rides, from the airport and back to the airport, my experience could not have been better. Both drivers were friendly, courteous, and took care of all my bags. My ride back to the airport was very late at night, but I need not have worried about his arrival or punctuality. He was waiting at my hotel five minutes before the agreed-upon time. The services perhaps a bit more expensive than a regular taxi cab, but not terribly so, and for me, the little bit of extra money was well worth it. I'm happy to know about this service, and I will look for it when I travel in the future.”

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Posted 6 months ago

“I do not understand how they are getting good reviews. They are horrible to work with. As a travel agent, I DO NOT recommend. Use a different company. They are late, they can’t help if you have a travel issue and times change which are 1000% more prevalent these days. They have no customer service, try emailing if you need help MAYBE you’ll get an email back in 4 hours but no promises. The phone system is no better AT ALL. They will tell you to email. There’s better transfer companies, not them.”

Helpful Report

Posted 6 months ago

Hi there! We want to extend our sincerest apologies for the overall experience you had with us. We can understand your concerns here and please know that this is not the experience we aim to provide. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 6 months ago

“Ferenc Ruszkai was ready at Budapest Airport when we arrived. As the boat we were going to had changed it's port we had a more difficult ride than expected. Ferenc took it all in his stride and delivered us to our destination without a word of complaint. Welcome will be our choice from now on.”

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Posted 7 months ago

“Good service.”

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Posted 7 months ago

“My flight was delayed and driver cancelled, despite me sending messages to say the flight was late, and receiving messages back to say the driver would monitor arrival times. They took the money anyway. Very disappointing!”

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Posted 7 months ago

Hi there! We're sorry for the inconvenience and frustration caused by your recent experience with our service. We've been made aware that you've reached out to our Support team regarding this. To ensure your case is thoroughly reviewed, our Complaints team will contact you as soon as possible to discuss the details and find a suitable resolution. We appreciate your patience as we work to address this issue. Thank you for bringing this to our attention, and we apologize for the inconvenience.

Posted 7 months ago

“Very reliable company, 2nd country I've used them for. Great pricing and professional”

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Posted 7 months ago

“Left us stranded at the airport, but kept our money. Avoid if want to actually be picked up. Driver left us even though we were in contact and at the airport.”

Helpful Report

Posted 7 months ago

Hi there! We apologize for the inconvenience you experienced with your airport pickup. This is certainly not the level of service we aim to provide. Your feedback is important to us, and we take it seriously. We are aware that you have been in touch with our Support team regarding this. Our Complaints team will investigate this matter promptly to understand what occurred and work towards a suitable resolution. They will reach out to you as soon as possible to assist you further. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Posted 7 months ago

“BEWARE!!!!Our driver was never there!!!! We called the phone # they gave us for him 3 times he never answered.. There were a lot of other companies picking up customers. I even walked outside to look for his car, checked with airport personnel to see if there was another location he could be at and there was not. 2 female senior citizens stuck at the airport. We had to find a cab to take us to our hotel and when we finally got a hold of customer service they said the driver left we weren't there. They would not refund our money, and then also had to pay another $125.00 to get to the hotel. Do not book with this company”

Helpful Report

Posted 8 months ago

Hello Karen, thank you for reaching out and sharing your feedback. We do apologize for the issues and the inconvenience you faced with your recent transfer and would like to further investigate the matter. Please contact us at hello@welcomepickups.com providing your booking details and our dedicated team will offer additional assistance. Thank you for bringing this to our attention.

Posted 8 months ago

“Booked a triple pick up in Athens for airport hotel and cruise & all the drivers were there on time and very nice and chatty. Great company”

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Posted 8 months ago

“My wife and I arrived in Nassau today. I booked a sedan for 2 people and 3 bags. My driver was identified as Erica, with a picture, her car description and tags. When we landed, I received a WhatsApp message from "John" with Big Momma Taxi. When I sent Erica a WhatsApp, she stated I should meet John at the arrival door. We met John, and he was very friendly. He called a driver and he said it would be around 7 minutes. This was not a problem, nut when he took us to our "ride", it not only wasn't Erica, it wasn't a sedan. It was an old, multi-person van for 15-20 people that was rusted in several spots and had soiled, dirty seats. Not only do I not think it was worth the $62 I paid for this, when I canceled my return trip, I was only refunded 80% of my pre-paid fee. I will not recommend this service to anyone and I won't use it again.”

Helpful Report

Posted 8 months ago

Hi Greg! Thank you for sharing your experience with us, and we apologize for the inconvenience you encountered upon arrival in Nassau. It's disheartening to hear that your transfer did not meet your expectations. We understand the importance of reliability and transparency when it comes to our services, and we regret that we fell short of delivering on these fronts during your transfer. Please know that we take your feedback seriously and are investigating the incident to prevent similar occurrences in the future. To address your concerns, please reach out to us at hello@welcomepickups.com with your booking details. Our Complaints team will assist you regarding this. Thank you for your time and for bringing this to our attention.

Posted 8 months ago

“Today I was picked up by one expert driver by name Ajith for a ride from Colombo to Kandy. He is so humble , cooperative & lovely in expression which impressed with relief from the stress of journey all the way from Hyderabad to Kandy. He speaks good in English, Hindi & explains the local customs of the Srilanka.I wish him all the best and his company too.”

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Posted 8 months ago

“PRAGUE Holiday, Airport-Hotel, Hotel-Airport. I pre-booked in the UK via web well in advance, then downloaded app. I was given information of driver, licence plate, car etc via email, sms and app closer to holiday. My driver was the same for both journeys. Azamjon was very friendly and checked on my location when flight was due and kept in touch for return flight so I knew he was on his way. He told me about things we were traveling past during the ride, including the 25 meter long electric bus! It was much more than just a taxi ride, for me, it was a very big warm welcome to Prague. It was my first holiday and my first travelling alone so I was nervous but he was much more than a driver, he made me feel like I had a friend. I cannot express how thankful I am for his kind hospitality and if he is ever in the UK I would love to return the favour and show him around and have a drink together. Thank you Azamjon!”

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Posted 8 months ago

“Fomos a Istambul e a Singapura pela primeira vez e contratamos os serviços do Welcome Pickups! Foi fantástico a sua organização. Muito Obrigado Equipa Welcome pickups! Sandro e Sisandra!”

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Posted 8 months ago

Welcome Pickups is rated 4.9 based on 6,347 reviews