Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.86

4.9 Rating 6,347 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,347 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a reservation almost a month prior our trip to Tenerife. It was cancelled 1 minute after(!) the agreed pickup time. I was with my family, 3 kids, so it was pretty inconvenient to figure out our travel immediately. Good thing they offered a 15€ coupon from a next trip, I am most probably won't use it as I don't think I can trust in them after this.”

Helpful Report

Posted 11 months ago

Hi there! We sincerely apologize for the disruption to your travel plans and any inconvenience caused. This is not the experience we aim to provide, especially for families. We understand the importance of reliability and are taking immediate steps to prevent such occurrences. To further address your concerns regarding what happened, please contact us at hello@welcomepickups.com with your booking details. Our Complaints team is ready to assist you regarding this. We appreciate your time and for bringing this to our attention.

Posted 11 months ago

“Quick and trusted. Fair price and easy payment. Clean vehicle and attentive driver.”

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Posted 11 months ago

“Tomasz, the driver who picked me up was amazing! Very responsive and made sure that I waited at a safe area since I arrived earlier than the time I have indicated. He helped me with my luggages and communicated with me very well. He was professional and helpful.”

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Posted 11 months ago

“My sisters and I did the Paris by night tour with our wonderful driver Asim Hassan Saeed. if I could give him 10 stars I would. He took us to local areas that we would not have been able to experience with a bus etc. He made sure that we saw the sites we were interested in and was great with the history of Paris. the price was great for a private tour and we highly recommend Welcome Pickups and especially Asim Hassan Saeed!”

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Posted 11 months ago

“Mr. Orxan really gave us an outstanding service, from our arrival in Baku to our departure. Thank you so much.”

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Posted 1 year ago

“Very good efficient”

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Posted 1 year ago

“Warning, it is a trap. You pay to them, but nobody will be there for your pickup. You will lose your money because no any reachable customer service, just automated messages.. More thousand paid fake reviews!!!”

Helpful Report

Posted 1 year ago

Hello! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com . Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“Brilliant service, used twice to and from Gare du Nord to our hotel this weekend, and drivers were excellent, friendly, professional, great drivers (have to be in that traffic!) and would have used more with more time. Felt very safe, good cars, great communication! Super service - thanks guys!”

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Posted 1 year ago

“Very disappointed. When I signed up for this I was told we would be met at arrival area by driver holding a sign with my name on it. At the last minute (in the morning as I was leaving for airport) I was, for the first time, asked about my baggage and then informed that my baggage, that literally fit in a Prius, was “oversized “ and I had to pay $16 more. When I arrived, I received a text from the driver asking if I knew where the pickup area was. Turned out I had to get my bags from baggage claim and carry them across two traffic lanes. When I got there, still no one with a sign with my name (other drivers there with signs for other passengers). Only after I texted”we’re here” did someone get out of a car and look around for us. Next time I’ll use a ride share, save over $100, and do the same amount of work getting my bags to the ride.”

Helpful Report

Posted 1 year ago

Hi Tim! We apologize for the inconvenience you faced during your transfer. This is certainly not the level of service we aim to provide, and we appreciate your feedback. We understand the importance of a seamless experience, and we regret that we fell short in this instance. Your concerns have been noted, and we'll be reviewing our processes to ensure a smoother service for our customers in the future. Please reach out to us at hello@welcomepickups.com and provide your order details and our Complaints team can assist you regaring this. Thank you for your time and for bringing this to our attention.

Posted 1 year ago

“Excellent platform will definitely use again”

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Posted 1 year ago

“Excellent service!!! Excellent driver!!! On time!!!”

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Posted 1 year ago

“Site facile à utiliser Service irréprochable grâce à un chauffeur ponctuel, accueillant et chaleureux Nous recommandons vivement !!!”

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Posted 1 year ago

“We used this service twice in Barcelona from ship to hotel and hotel to airport. Each driver was friendly and on time. My issue was my initial quote had one price and my final bill almost double. I did not see that the quote only included one person and extra charge for second person”

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Posted 1 year ago

“I scheduled a Welcome Pickup from FCO (Rome) to my hotel. I received the confirmation which thankfully included a photo of my driver. When I had picked up my suitcase and exited immigration at the scheduled time, there was a line of drivers from various companies with name cards but mine was not among them. I waited for a while, but "niente." Then I noticed that one of the drivers (I'll call him X) looked very much like the person in the photo, but he was holding a card that said "Josh" -- not my name. I asked if he was, in fact, my driver and he said, yes, but that there had been a last-minute change of drivers and my new driver hadn't arrived yet. I should have received a text informing me of this. I checked my phone but there was no text. Now, one would think that it would have occurred to Mr. X that since all this was very last minute I might not have gotten the message and that he should look out for me as well as his current client. In any case, driver #2 did eventually arrive about 10 minutes later and took me to my hotel. But as the whole purpose of using Welcome Pickup was to have a smooth and stress-free arrival, I can't say it was a satisfactory experience.”

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Posted 1 year ago

“Very friendly”

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Posted 1 year ago

“Amalia was very nice we really appreciated her service she was the best gracias Amelia 😀”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“This is a trap! They don't notify you at the booking stage about the impossibility of cancellation. Nowhere do they write that the amount is non-refundable. They say that I checked the box, therefore I agreed to their terms, which were described on 100 pages. On the day of the trip, I fell ill with a high fever, about which I wrote to them and asked for a refund. They refused and said that there would be no refunds. The customer service is terrible, they are not accommodating EVEN under the pretext of illness and the inability to travel in a taxi with a high fever and cough.”

Helpful Report

Posted 1 year ago

. This is not the kind of service we would want you to experience with Welcome. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com. Our Complaints team is committed to reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“I booked a transfer from the airport in Rio de Janeiro to my hotel. The driver did not arrive at the scheduled time and the person meeting me kept telling me that we would be there in 5 - 10 minutes. That continued for 25 minutes, at which time I called an Uber and was on my way in 3 minutes. Now they are fighting me about giving me a refund, stating that their Terms of Service give the driver an hour past the scheduled time to arrive. I reviewed their Terms of Service on their website and there is nothing on there that states that.”

Helpful Report

Posted 1 year ago

Hi Keith! We sincerely apologize for the inconvenience you experienced during your transfer. We understand your frustration. This is definitely not the level of service we would want you to experience. To address your concerns and facilitate a resolution, could you please provide us with your booking details or contact us at hello@welcomepickups.com? Our Complaints team is committed in reviewing your case and ensuring a fair outcome. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Posted 1 year ago

“Great customer service. We used Welcome Pickups from Azerbaijan/Baku(Heydar Aliyev ' International Airport to Shaki.Our journey went through smoothly.”

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Posted 1 year ago

Welcome Pickups is rated 4.9 based on 6,347 reviews