Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,366 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Welcome Pickups est à ne surtout pas recommander à quiconque souhaite être à l’heure pour avoir son avion. Flashback : Rendez-vous pris à 4:30 du matin pour être emmené à l’aéroport d’Orly. A 4:32, pas de chauffeur. Tentative pour le joindre au téléphone : pas de réponse et bien sûr pas de call center vers qui se tourner ! A 4:45, message du chauffeur expliquant qu’il est coincé sur l’autoroute du fait d’un accident et me disant de trouver un autre taxi. Il ne s’est pas donné la peine d’appeler et surtout, si il était vraiment bloqué, il aurait du prévenir tout de suite et surtout répondre à l’appel ! En fait, il ne s’est probablement pas réveillé et ses excuses son, à mon sens, en dessous de tout ! De plus, Welcome Pickups propose, en guise de dédommagement, le remboursement de la réservation et un bon de 20 euros sur leur prochain taxi. J’ai loupé mon vol et voilà tout ce qu’ils osent proposer ? Une vaste fumisterie ! Un conseil, fuyez cette compagnie de vtc à toutes jambes !”

Helpful Report

Posted 3 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and send an email to our Customer Care team to resolve this with you and share with them any details about your experience. Our email address is support@welcomepickups.com. We hope to hear from you soon. Thank you

Posted 3 years ago

“This is a FAKE company in Budapest with 99% FAKE reviews! They have hurt a lot of people already. Contracted content editors write these reviews.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review us. We are exceptionally disappointed to receive this feedback from you Please let us assure you that our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Since we can not find any reservation related to your username here, we hope you would take the time and send an email to our Customer Care team to inestigate what happened with your booking and share with them any details about your experience. Our email address is support@welcomepickups.com. We hope to hear from you soon.

Posted 3 years ago

“Canceled 72 ours before pickup. They charged 20% fee. This fee was not explained during reservation only after I canceled. The say you can cancel 24 ours before but they say nothing about the fee! Cancelation policy is ment to be shown during reservation not after it. Not recommended.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review! We are sorry about the confusion caused in your experience with us. However, our cancellation policy is stated very clearly in our Terms and Conditions, that you need to accept while booking. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, so we would love to Welcome you again and provide you with a great customer experience. We wish you all the best

Posted 3 years ago

“I booked a transfer in Venice Italy. Welcome Pickups cancelled our booking even though it's a legal agreement was already in place and is asking us double the price because *they* made a mistake. If I made a mistake with a first time customer I would be ashamed to act like this. Not using them.”

Helpful Report

Posted 3 years ago

Dear Thomas Thank you for taking the time to write this review. We are very sorry for the inconvinience caused, but as explained previously in our email correspondance, due to a sytemic error, the price that was calculated for your booking was incorrect. We reached out to you as soon as we received the reservation, to inform you about this technical issue, but you did not want to proceed with the extra charge, therefore, we cancelled and fully refunded your booking. However, we are once again sorry about the confusion, and we sincerely hope you'll consider using our services again in the future. We wish you all the best

Posted 3 years ago

“Pickup booked 2 days before arrival to dubai the driver did not show up i called him several times he is telling that the driver will be there in 2 minutes he never come Don’t use this service i do not recommande at all”

Helpful Report

Posted 3 years ago

Dear customer We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. Please know that this issue is way far from the norm that we operate, and we will be working closely with other departments internally to ensure it remains that way. We are already following up with this case internally, and you will receive our response very soon regarding your case. We sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. We wish you all the best

Posted 3 years ago

“In case of cancellation, they refund the amount paid minus 20 % !!! AND you've got to wait for 30 days to get the refund... An absolute scandal !!! Better think very well before doing business with them. :((”

Helpful Report

Posted 3 years ago

Dear Itamar, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 3 years ago

“Very unprofessional and rude driver. We booked the day prior to our flight. We landed and cleared customs on time. The driver was late but we only found out after calling him upon our arrival, as he didn't notify us before. He gave us an estimate time of arrival (20'), but refused to open his tracker so we could follow. He asked to meet at a pickup point without specifying where. After 6 hours of travel and with 2 big suitcases we wanted some clarity before moving around the airport, a discussion ensued and the driver became very rude and, after over 30 minutes of wait, he said he would cancel the ride, that we should find our own way into town, and that we would never be refunded. Luckily we did find a cab straight away, we'll see about the refund. Unacceptable level of service. We have sent a complaint to the company.”

Helpful Report

Posted 3 years ago

Dear Giulia Please allow us to thank you for taking the time to write us this review. A member of our Customer Support team has already contacted you in regards to this issue. A full scale investigation was made after this incident, and we proceeded on the necessary actions in order to make sure such actions will not happen again. Furthermore, we have already proceeded with a full money refund of your transfer that has already been completed, and we offered you a coupon of the transfer's value as well, as a token of our sincere apology for what you had to go through when dealing with the driver. Once again, we would like to apologise for the situation and we do hope you will give us another opportunity to Welcome you, and we will spare no effort in providing you with the seamless experience you deserve. Best Regards

Posted 3 years ago

“We have a problem, see review 5 days before Anne Marie Blessing. We get this answer: ...Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue... 5 days ago we wrote a comment where we presented our problem. Since then we get the answer from Welcome: "...Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue..." But until today we haven't received any news. But a refund about 115 euros. Prior calculated amount was 309 euros. The trip was booked twice (mistakenly due to a malfunction PayPal) Total amount: 309 euros. According to the website, the cancellation fee is 20%. Why does Welcome Travel transfer us only 115 euros instead of 247.20 euros? And why do we have to communicate via the Company Reviews instead by phone or email? It seems that the company goes to great lengths to maintain good contact with the customers. Hopefully it will continue like this.”

Helpful Report

Posted 3 years ago

Dear Anne-Marie, Thank you for taking the time to get back to us about the issue that you are experiencing. As you mentioned we do our best to stay in communication with our customers and try to explain everything as clearly as possible. We have tried to reach out twice to you via the email provided in your booking (once on 13th of May and once on 18th of May). Please log into the email that you used to make your bookings to review our communication. If there are still any questions or issues please feel free to get back to us via that email and our support team will be more than happy to assist Best, The Welcome Pickups Team

Posted 3 years ago

“We are very disappointed with Welcome transfer. A simple booking Roissy Airport to Paris center would have cost 125 euros. Unfortunately, there was apparently a small problem with PayPal, as suddenly the invoice for 309 euros was displayed. Then the note that the route was booked twice. From us. Surprised, we wanted to cancel the booking. Unfortunately, there is neither a telephone number nor an email address on the Welcome Transfer welcome page. After a long search we found a page with the possibility to cancel the booking. But, till to day we have no confirmation of the cancellation nor a reference to the refund of 309 euros minus the mandatory percentage penalty. We just feel let down here and, sorry, that's not the best way.”

Helpful Report

Posted 3 years ago

Dear Anne Marie Thank you very much for the time you spent writing this review and we are sorry about the confusion caused in your experience with us! Upon checking the reservation, we realized that you had made a double booking on the same date and time, which we were able to cancel on time in order for you not to get charged twice. We have already gone ahead and issued a full refund for the second transfer. Furthermore, a member of our Customer Service team will soon get in touch with you to clarify the issue. Once again, your comments are being appropriately reviewed and we sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. Best regards

Posted 3 years ago

“I booked a transfer for 3 people online and was given a price and paid by credit card. I was then emailed to say that the car could not take 3 people and I would have to pay for an extra car at even more money than the original price. There is nothing on the website to say this. The help page then informs you that you will have 20% taken off your refund - nothing on the booking page to alert you to this robbery. Dreadful company - use someone else.”

Helpful Report

Posted 4 years ago

Dear customer Thank you for your feedback. This is an unfortunate event created by the capacity restrictions on vehicles imposed by the goverment in each city. As you can understand, each destination has different rules, this is why we always notify our customers according the destinations policies at the soonest opportunity. Please rest assured that all the actions taken from our side are according to our Terms and Conditions that you signed before booking. However, since we completely understand these unfortunate circumstances, we offered you a full refund of the amount paid for the transfer in the form of a Flex Coupon, valid for any transfer that you book with us until October 1st of 2021, at any of Welcome Pickups’ destinations worldwide. Still, we are sorry to hear that your experience was not up to our standards, so feel free to contact us directly and discuss this matter, as our goal is to make sure every customer receives the best possible service. We wish you all the best

Posted 4 years ago

“Cancelled 5 months in advance, and they are not providing a 100% refund. Taking 20% for providing 0 service. Dishonest, and once travel picks up again, we will never use them!”

Helpful Report

Posted 4 years ago

Dear Traveller We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 4 years ago

“Confirming other peoples comments about not offering 100% refund, when I cancelled 5 months in advance. In the future, when travel picks up again, I will not be using Welcome Pickups, and recommend others avoid as well. We should not be doing business with companies that are dishonest and falsely advertise about 100% money back guarantee if you cancel in advance, only to change policies to their benefit as the global situation changes. It affects everyone, and if you book a service, and no services are rendered, and you cancel in advance, there should be a 100% refund. Also, 2 weeks later and still waiting for a refund of 80%.”

Helpful Report

Posted 4 years ago

Dear Greta We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 4 years ago

“I'd used this company a couple times in Munich. The driver was there and it went off fine. The second trip was a disaster. They couldn't find a driver for the return to the airport. Notified me at the pick up time. Then they would not offer me a refund citing their T&C's. I could have a coupon for lose 20%. I took the 20% loss and will be moving on from them. Really, they cancelled and then wouldn't refund me?”

Helpful Report

Posted 4 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined.

Posted 4 years ago

“Another unhappy customer about this merchant charging 20% for cancellation. Unfortunately, our trip was cancelled due to pandemic. Cancellation policy on Tripadvisor site indicated full refund (this does not mean to me a future credit). Not wanting to be ripped off in Athens again, I had booked transportation with Welcome Pickups. Well, my bad experience dealing with Athens transport bit me again. We gave lots of notice and am sure the company was out very little for our cancellation. I will definitely not use them again and will not trust Tripadvisor either. Buyer beware.”

Helpful Report

Posted 4 years ago

Dear Traveler, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. If you could provide us with a screenshot of the Tripadvisor refund policy by sending it to hello@welcomepickups.com , our team will review this further. The Welcome Pickups Team

Posted 4 years ago

“Echoing other people's experience with trying to get a refund from this company. Here's what else they do - after keeping 20% of your money during a global pandemic which is bad enough, they sit on it for an additional 14 days. FYI: No matter what they tell you, credit card refunds do not take 14 days. These people are liars and crooks and idiots as they sink whatever reputation they had by taking advantage of people during a pandemic.”

Helpful Report

Posted 5 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however We have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review.

Posted 4 years ago

“We scheduled two sightseeing excursions with welcome pickups, Corfu and Heraklion while cruising with Holland America. Our airlines cancelled our flight and Holland cancelled our cruise because of COVID 19. All of the other travel companies that we used Viator, Get Your Guide, etc have waived cancellation fees. This company has not done so and are charging 20% to cancel. My tours cost 380€ and are more than a month away. Being charged 76€ as an administrative because of a world pandemic shows what this company is, a rip off. Offering full refunds to use in the future, which we will never use, would be a total loss. I know I will never use Welcome Pickups in the future. My advise to people who read this is stay away and use a respectable tour company.”

Helpful Report

Posted 5 years ago

Dear John We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a booking: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 4 years ago

“Purchased welcome pickups prepaid for 6 transfers in Spain four in Mid April 2020 and one in early July. Our scheduled events have been cancelled due to Corona virus. Cancelled our transfers and they are keeping 20%. I do not want there voucher as I did not pay with a voucher. I understand the terms and conditions but we are dealing with a global pandemic, this is not the normal situation of a customer cancelling a transfer. They have incurred no expense. They were a good company to deal with however this taking advantage of customers in the situation we are all in speaks volumes about this organisation. Do not use this company.”

Helpful Report

Posted 5 years ago

Dear Rodney, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips. This is why we have introduced the flexible cancellation, which is an alternative way to cancel your booking and retain 100% of your trip’s value. Please be informed that the 20% fee retained from a fully cancelled booking is to cover all cost's that are set when a booking is made and canceled - this includes but is not limited to the transactional fee, the refund fee and the customer support fee. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 5 years ago

“Had to cancel do to virus. Wanted to issue voucher to be used in one year which I would not use. Then I demanded a refund since no services were performed and the deducted 20 per cent. So unfair!!! Do not use these people...”

Helpful Report

Posted 5 years ago

Dear Cynthia, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be canceled last minute. This is why we have introduced the flexible voucher, which is an alternative way to cancel your booking and retain 100% of your trip’s value. The vouchers are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travelers during this time and we are sorry we did not meet your expectations. We sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. The Welcome Pickups Team

Posted 5 years ago

“Due to COVID-19, my trip has been cancelled since it is deemed no longer safe to travel. I was traveling with my 65 year old mother who suffers from asthma as well as other health issues. Welcome Pick ups did not care and would not issue me a FULL refund for circumstances out of my control. TERRIBLE CUSTOMER SERVICE. Don't expect any compassion from them during world wide pandemic.”

Helpful Report

Posted 5 years ago

Dear Lauren, We always appreciate customers who take the time to give us their feedback and we are really sorry that you are dissatisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. However, as well as the serious impact on health, the spread of coronavirus, or covid-19, is affecting travel plans, major events, and the businesses that ensure these things. It is perfectly understandable that the majority of travelers decided to cancel and actually had to cancel their plans. This is a huge inconvenience for all of us. Unfortunately, in this unintentional situation, not every business is able to satisfy refund requests. Nonetheless, it is very important to ensure that every business is being fair in their assessment and the satisfactory solution is always in place. Indeed, Welcome Pickups provides refunds under certain criteria to our customers, but in order for the traveler to avoid any loss, we are offering a discount coupon of the total amount that was paid for any future transfer at any of Welcome Pickups destinations worldwide. It is also worth to mention that the coupon's validity is one year, but the traveler can choose any future date for the pick-up. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers. Once again please accept our sincere apology for the inconvenience caused and we highly appreciate your understanding. Welcome Pickups team

Posted 5 years ago

“Booked my first experience with Welcome pickups via their website. Selected my pickup point and drop point. Made the payment online. And then I was also assigned a driver. No issues until there. 30 mins before my pick up , i call the driver who says he isn't going to pick me up because the fee charged is too low. I call the helpdesk who put the blame on the driver. If your algorithm has an incorrect pricing model, please get it fixed. Don't the blame the driver and then let the customer figure out how to solve the problem. At the end of it, just decided to cancel the booking which they were very happy to cancel given the goof up they did. Never again recommending Welcome to anyone.”

Helpful Report

Posted 5 years ago

Hello Tausif, It is perfectly understandable that you are upset about what has happened. Please let us assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Unfortunately, at that time we indeed faced a technical difficulties, that was the reason our representative was able to proceed with the cancellation and refunded the amount you paid in full. We have already reported the case to the relevant department and all necessary actions had been taken to avoid such an issue in the future. Once again, we would like to apologise for the situation and we do hope you will give us another opportunity to Welcome you, at which time we will spare no effort in providing you with the seamless experience you deserve.

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,366 reviews