Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,366 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,366 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had one of the worst experiences with Welcome Pickups. They cancelled my airport pickup just a couple of hours before my flight landed — while I was already flying and completely unreachable. I arrived at the airport with no transportation options and was forced to find an urgent alternative, paying almost double the price because I hadn’t made a reservation elsewhere. But it gets worse. For my return transfer from the hotel to the airport, the pickup was scheduled for 8:30 AM. At 7:20 AM — just over an hour before — I received a last-minute SMS saying they had no driver available. I had booked this service 15 days in advance and even received a confirmation email with the driver’s name and car details. Yet they still cancelled, leaving me stranded once again, having to scramble for another ride and pay a much higher rate due to the urgency. This company is not trustworthy. They confirmed everything and then failed me twice. I do not recommend Welcome Pickups to anyone — completely unreliable and unprofessional.”

Helpful Report

Posted 22 hours ago

“I can’t find my booking online, tried sending message and emails but no reply…. Seems like a scam to me”

Helpful Report

Posted 1 week ago

Dear Traveler, we are sorry to hear of the issue you are facing in locating your transfer, please reach out to our support team directly at hello@welcomepickups.com providing them with the email used upon booking, they would be more than happy to assist you. Thank you for your review.

Posted 1 week ago

“Disappointing Experience with Welcome Pickups We had scheduled a transfer for our clients through Welcome Pickups, which was canceled just two days before their arrival at the destination. The booking was made 1.5 months in advance, and the payment was completed at the time of booking. The transfer involved 3 adults and 4 children. Unfortunately, no solution or alternative was offered, leaving our clients without transportation and without compensation. Our experience with Welcome Pickups was extremely disappointing and shows that it is a company you cannot trust under any circumstances. We are awaiting the return of our money and hope that customer service will improve in the future.”

Helpful Report

Posted 2 weeks ago

Hi George, thank you for sharing your experience — we’re truly sorry to hear about the inconvenience this caused both you and your clients. We understand how important reliable transportation is, especially when traveling with a group, and we regret that we weren’t able to fulfill this booking as planned. Please reach out to us at hello@welcomepickups.com, and our team will be happy to review your case. Thank you for bringing this to our attention.

Posted 2 weeks ago

“I booked a transfer from Langkawi airport to the Danna Langkawi Hotel. I paid $50 Australian dollars. I was met by a man in old clothes and was transferred in a filthy old van. I should have just used the Grab service. Less than favourable experience.”

Helpful Report

Posted 3 weeks ago

Hello Traveler, we are sorry to learn of the issue you faced with your driver in Langkawi, please contact our support team at hello@welcomepickups.com with your transfer id they would be more than happy to look into the matter further, thank you for reaching out.

Posted 3 weeks ago

“pre-paid taxi at Ho Chi Minh City airport (SGN) did not show up. Never heard anything again!!”

Helpful Report

Posted 1 month ago

“They sent my driver to the incorrect address and then blamed me for it. Refused to refund my money.”

Helpful Report

Posted 1 month ago

Dear Traveler, we are sorry to learn of your experience with a wrong address in your transfer, if you have not already reached out to our support team at hello@welcomepickups.com please do so with your transfer id so that they may take a look and assist you further. Thank you for your review.

Posted 1 month ago

“Avoid at all costs. I booked them to take my family and me from our hotel in Athens to the airport. The driver went to the wrong location and then refused to come to the correct place in spite of repeated requests and clear location information. He charged us for additional waiting time and then advised us that we were a 'no show.' We have been advised that we will not be refunded in spite of the driver's conduct. Do not give these people your business.”

Helpful Report

Posted 1 month ago

Dear Traveler. We're very sorry to hear about your experience. We are aware that you have already been in contact with our Support team, and a member of our team will reach out to you as soon as possible to review this matter further. Your feedback is important to us, and we thank you for bringing this to our attention

Posted 1 month ago

“No full refund when plans changes, even if the cancellation is 4 weeks prior to the trip.”

Helpful Report

Posted 4 months ago

Hi Patricia, we are very sorry to hear this. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 4 months ago

“Poor service, driver did not show up when assigned. No communication. No refunds even with their lack of service.”

Helpful Report

Posted 4 months ago

Dear Traveler, we are sorry to learn of such an experience faced with the driver and the pickup, please reach out to our support team at hello@welcomepickups.com with your transfer id so that they may look into your concerns and assist you further. Thank you for your review.

Posted 4 months ago

“Wir hatten 3 Tage vor unserer Abreise online das Taxi bestellt, eine Bestätigung erhalten und ca. 8 Stunden vor der Abreise, haben wir eine Absage erhalten, es stehe kein Fahrer zur Verfügung!!!! Wie schlecht muss eine Firma organisiert sein, dass nicht bereits schon 3 Tage vorher bekannt war, dass nicht genügend Fahrer zur Verfügung stehen bzw. bei der Grösse dieses Unternehmens nicht nachvollziehbar! Wir werden diesen Service ganz sicher nie wieder nutzen geschweige denn weiter empfehlen.”

Helpful Report

Posted 4 months ago

Hi Sandra! Thank you for sharing your feedback. We sincerely regret the inconvenience caused by the last-minute cancellation of your booking. We understand how you felt and want to assure you that we are aware you've been in contact with our Support team. A member of our team will reach out to you shortly to address your concerns and assist you further. Thank you for bringing this to our attention.

Posted 4 months ago

“We had a terrifying ride yesterday from the Ocean Blue & Sand Resort to the Punta Cana airport. Order # w-3954871-1. Our driver, Granmy Joel Perez, drove erratically, far too fast and was constantly honking at other drivers. He was very twitchy and seemed on edge. We soon realized he was under the influence of drugs. We had a baby in the van and it was not a safe situation for us. This type of behaviour should not be tolerated by your company. We feel we should have a full refund and also a reply from you stating what consequences this driver will face. This type of behaviour should be taken very seriously and he should not be driving.”

Helpful Report

Posted 4 months ago

Hi Rosemary! Thank you for bringing this to our attention. We are deeply sorry for the distressing experience you experienced. The safety and comfort of our passengers are our top priorities, and the behavior you described is absolutely unacceptable. To assist us in resolving this matter, we kindly ask you to reach out to us directly at hello@welcomepickups.com. This will also allow us to provide you with a detailed update on the measures taken. Once again, we deeply regret the situation and the impact it had on your journey. Thank you for bringing this to our attention, and we are committed to addressing it promptly and thoroughly.

Posted 4 months ago

“Berlin. I booked a transfer to pick up a guest from Berlin airport and provided the flight number at the time of booking. According to the company's policy, the driver should have monitored the flight status. However, when the flight was unexpectedly canceled, I contacted both the company and the driver to inform them, expecting assistance with rescheduling. Instead, I was met with a rude refusal to make any changes or adjustments, despite their clear knowledge of the cancellation. They refused to refund the payment, claiming the driver would still go to the airport—despite having access to real-time flight information. EXTREMELY DISAPPOINTED with the poor customer service and unwillingness to honor their own policies.”

Helpful Report

Posted 5 months ago

Hi there! Thank you for your feedback. We are truly sorry to hear about your disappointing experience. This is not the level of service we aim to deliver. We are aware that you have already been in touch with our Support team, and a member of our team will be reaching out to you as soon as possible regarding this matter. We apologize for the inconvenience caused and appreciate your patience as we work to resolve your concerns.

Posted 5 months ago

“For a company that offers an airport service I am extremely disappointed by the service offered. We experienced a delay in one of our flights and were switched to another flight by our airline. Because I was unable to give twelve hours notice of the later arrival time we were left stranded at the airport. I wasted $30 buying wi-fi on the flight to alert them of the change but I was quoted terms and conditions which requires twelve hours notice of any change. I was another $150 out of pocket with a substitute taxi. I will not use again”

Helpful Report

Posted 5 months ago

Dear Traveler, we are sorry to hear of such an experience with your transfer caused by the flight issues you faced, you may reach out to our support team at hello@welcomepickups.com with your transfer id so that our team may look further into your case. Thank you for your review.

Posted 5 months ago

“Veryyy veryyy Bad service!! no Driver waiting on the Airport and someone has answered his phone he was like 1 min i will be there….. after 30mins he was like we dont take you to the Destination you want to go !! Never think twice to order with this company worst ever!”

Helpful Report

Posted 6 months ago

Hi there! Thank you for bringing this to our attention, and we’re truly sorry for the inconvenience this situation has caused. We understand how difficult it can be to deal waiting for the driver and for any miscommunication with the driver. Please know that we are aware you’ve been in contact with our Support team, and one of our team members will reach out to you as soon as possible to further review your case. We genuinely appreciate your patience, and we’re here to help make things right.

Posted 6 months ago

“Horrendous. Cancelled our airport booking at 22.00 hours when they should have picked us up for our flight at 5.00 leaving 2 women stranded and unable to get to the airport. DO NOT USE.”

Helpful Report

Posted 6 months ago

Hi there! Thank you for your feedback, and we're sincerely sorry for the inconvenience caused by the last-minute cancellation. We completely understand how distressing this situation must have been. We are aware that you have reached out to our Support team regarding the matter. One of our team members will reach out to you as soon as possible to address this matter and assist you further.

Posted 6 months ago

“Book on welcome pickup 12hours before my time. Cancelled straight away as I didn’t need the service. Took 180 euros off me as and I was told I’d get a refund only 24 hours before my booking and they have already paid the driver. I also asked the driver will I get a refund if I was to cancel and he said yes. This information was not true. Honestly This is an absolute joke a scam! They take your money first then they don’t care about anything. Honestly don’t use this service it’s all a scam. Highly not recommended.”

Helpful Report

Posted 6 months ago

Hi there! Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how this situation must have been for you. We are aware that you’ve already been in contact with our Support team, and we want to assure you that one of our team members will reach out to you as soon as possible to further assist and clarify this issue. Your feedback is valuable, and we are committed to resolving this matter. Thank you for bringing this to our attention.

Posted 6 months ago

“Never use Welcome Pickup!,!! Bait and Switch. Pickup at Bordeaux Airport on Saturday, 14 September, 2024. 17:40, Order Number 364262-1. Assigned driver with picture and name. Telephone number to call him with problem. Reserved Black Mercedes-Benz V Class. Last four numbers of telephone number 6900. Driver will be waiting at gate holding sign with my name on it. No driver waiting at gate. Received call from new driver with instructions where to meet him in parking lot. My wife and I could not locate him. It was our first trip to Bordeaux. After about twenty to thirty minutes he located us. He was driving a four door dirty White Toyota with no air conditioning. My wife had to have him roll up window because it was blowing he hair. He talked on his speaker phone-with a girl while driving us to the hotel. Reported problem with Welcome Pickup and never hear from them except asking if we needed reservations for car to airport after our trip. My wife was very uncomfortable and thought we were going to be robbed.”

Helpful Report

Posted 6 months ago

Hi Ward! We want to extend our sincerest apologies for the recent experience you had with your transfer in Bordeaux. We can understand your concerns here and please know that this is not the experience we wish to offer. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 6 months ago

“Would never use this service again and would not recommend them. The driver left us stranded at the airport because we were delayed. He left before we arrived at the meeting place. This is unacceptable and I warn anyone looking to book this service to book a Uber or g7. This is not a reliable company. They will not refund your money either. Terrible!! What a scam! I spoke to several other people that had the same problem with this company. They take your money upfront so they don’t care about the customer they already have your money so if you are delayed they leave. Buyer Beware!!”

Helpful Report

Posted 6 months ago

Dear Paul, we are sorry to learn of a delay that caused an issue with your transfer, please reach out to our support team at hello@welcomepickups.com with your transfer id and any additional information, they will be more than happy to look into your concerns further. Thank you for your review.

Posted 6 months ago

“Doubled booked bc of msg from company that my payment had not gone thru - on a ship - customer service is very user unfriendly -cancelled one booking 2 hours before when we had wifi - company will NOT refund my overpayment - tho they cld see the mistake -the double up -and originally said they wld -they gave me generic excuses for NO refund - so paid twice - very unhappy and would NEVER use or recommend this company Rather donate money to charity -”

Helpful Report

Posted 7 months ago

Hello Phillip, we apologize for the experience you faced in regards to a double booking and are aware that you have been in contact with our support team, you may reach out directly to hello@welcomepickups.com if you would like further assistance in regards to the above concerns. Thank you for your review.

Posted 7 months ago

“Welcome Pickups/Driver left us stranded We used Welcome Pickups in Prague in March and they were wonderful. We decided to use them for a transfer from Naples to Meta/Sorrento area. We were taking a train from Rome to Naples and they were to pick us up. Unfortunately Italiano was having a issue with their train and we were delayed. We immediately contacted our driver and kept driver informed the whole way through and he ended up cancelling on us. We were stuck in a foreign country without a ride from Naples to our destination and left us scrambling! All documented. The driver tried to say that he couldnt get in touch with us. Lie! I would not recommend this company again. They respondUPDATE Since I wrote this review Welcome Pickups has wrote a reply saying how sorry they were and they would contact us to discuss. They went on to say how they understood about our concern regarding our train delay. NO Welcome Pickups we were left stranded after we had already paid for the transfer. Driver cancelled us. I literally called the 800 number and incurred $$$ long distance call from Italy to try and get them to help us and they did nothing. They also allowed the driver to say that he was unable to contact us when they know that is completely FABRICATION.”

Helpful Report

Posted 7 months ago

Hi Tessa! We thank you for reaching out and for informing us about your concern. We are deeply sorry to hear about this recent experience with us. Your feedback is valuable to us and we will do our best to help. We would like to further investigate this and our Support Team will reach out to you directly to assist you further. Thank you for the feedback and for bringing this to our attention.

Posted 7 months ago

Welcome Pickups is rated 4.9 based on 6,366 reviews