Which? Mortgage Advisers Reviews

Name: Which? Mortgage Advisers
Address: First FloorOne Castlepark Tower Hill, Bristol
Rating: 4.20

4.2 Rating 318 Reviews

78 %

of reviewers recommend Which? Mortgage Advisers

Company Reviews

Questions

Metrics

4.2

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0800 197 8036

Email:

mortgages@whichmortgages.co.uk

Location:

First FloorOne Castlepark Tower Hill
Bristol
BS2 0JA

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Which? Mortgage Advisers 5 star review on 28th March 2017

Dee Dee Wilde

Which? Mortgage Advisers 5 star review on 1st December 2016

Ian McD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were satisfied with the overall service received by Which? Mortgage Advisers. They explained to us the process and offered the best solutions based on our circumstances, with detailed explanations provided. We felt looked-after and would recommend the service to friends. There are a few things that could be different and would make our experience better. We would prefer a more concentrated approach with regards to the documentation needed as often we were told to produce various documents at different times in a single day. Also at times I felt that the language used could be more professional as some comments seemed a bit out of order. The most important complaint we have about the service is the availability of the individual dealing with our case as we never managed to speak directly to him when needed but had to leave a voicemail and wait for a call back instead. This really needs addressing. Probably if not available the whole day dedicating certain hours in the day that they can pick up the phone could be a solution.”

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Posted 9 years ago

“Excellent service all the way from my initial query, all the way through to completion of my mortgage. I would whole heartedly recommend Which? Mortgage Advisers to family and friends.”

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Posted 9 years ago

“We had an excellent experience using Which mortgage advisers and couldn't be happier with the work they did for us. Having been totally misled by our bank (HSBC) on how best to finance our major house redevelopment we found ourselves going round in circles and the guys at Which sorted us out within a couple of days of making contact with them. We would highly recommend them”

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Posted 9 years ago

“A very easy, informative a seamless process within very acceptable timelines”

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Posted 9 years ago

“Very helpful and informative, good communication”

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Posted 9 years ago

“I used Which? Mortgage Advisers to help me arrange my mortgage when I bought my flat 3 years ago & was very impressed. My adviser Caprice Mann was so friendly & helpful and answered all my questions as a first time buyer. She found me an amazing rate too. My mortgage deal was coming to an end this year & I was just thinking about contacting her again...when she got in touch with me! The service has been brilliant again this time - Caprice found me an even better deal & helped me borrow some extra cash for a lease extension & Yasser Ali, the mortgage co-ordinator kept me up to date with the application process. I will definitely contact Which? again when I need to re-arrange my mortgage in future & I would recommend them to anyone looking for a good deal & someone to help you negotiate all the complexities!”

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Posted 9 years ago

“I am an IT contractor and as such don't have much luck in the mortgage world as banks don't seem to get our financial position. Peter and Steve just took all that stress away for me, sorted out a great mortgage and managed it through to completion. Plus the service is very good value for money as I did find some financial services companies who charged quite a bit more. I will be buying another property soon (I hope!) and I will definitely be coming back to Which? when I do.”

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Posted 9 years ago

“Ive spent 50 minutes trying toget best buy fridges, I got the pages of fridges up but could not get best buys.”

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Posted 9 years ago

“Hello "Which" Sorry, I feel you have let me down. Several days ago, I wrote to you under the "Contact Us" label to advise that, at age 84, I am no longer concerned with the items you cover and requesting details of how I could terminate my Standing Order and Direct Debit with you. To date, silence! c.n.c.29@outlook.com”

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Posted 9 years ago

“I use Whiich if I want information on most expencitive purchases, however I am cueeantly looking to downsize , and am poking for a Retiring viiiage for a two bed apartment, and find that if I was unhappy there, it would cost me up to 10. Percent of the selling price of my selling price if I sold it.. I think that is far too much. The prices are about £400000”

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Posted 9 years ago

“Very concerned that some so-called best buys are rated very poorly by actual users. On several occasions, I have bought things on the basis of their being a Which? Best Buy, only to find either they didn't work at all (Humax set top boxes), or were very poor/unreliable. This prompts me to question the value for money of my subscription”

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Posted 9 years ago

“Shd add dates for each review. Shd answer correspondence. Weekly email updates less informative than previously”

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Posted 9 years ago

“When looking up test results of items on line,it would be helpful to know the date the tests were done.”

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Posted 9 years ago

“I have had problems lately choosing new products to buy using Which reviews - so many of your items aren't available in my chosen stores - Argos, John Lewis for example... Or when Which recommends a product but users who have bought the products give bad reviews of the same products - who am I supposed to believe...”

Helpful Report

Posted 9 years ago

“Poor is a bit harsh but reviews tend to be a bit light & not as comprehensive as they SHOULD be & include items tested too long ago to be relevant or or indeed some too often. Comparisons are not like for like par example: how can you sensibly equate products reviewed as long ago as 2009 with ones tested 5 or more year later. By 5 years they are irrelevant - but they do! Also one gets the feeling that reviewers have favourite makes that get tested more often than others and that treat the whole thing a bit too light heartedly. Add to that that newsletter links and links on the website often don't work, it's all a bit much. So, as they say, how does this make out. Well, other members (yes more than one) I know have given up on Which? because they 'could no longer rely on what they say'. And I know how they feel. Come on Which? get serious and meaningful again.”

Helpful Report

Posted 9 years ago

“Which? is a useful tool but it's very hypocritical. It spends far to much time and effort encouraging readers to cut costs by opting for cheaper products and services but then it complains when products and services become poorer because of consumer pressure to drop prices. It should concentrate on good quality products and services rather than cheap prices. Build quality and longevity is an important factor when buying a product but Which? gives it very little weight when reviewing a product, this means that excellent products such as Dualit toasters get poor ratings. Which? encourages readers to use online services and self-service techniques to save money on things such as estate agency, conveyancing and will writing. This is a false economy because the customer has to spend far more time and effort themselves (time is money) and prices will go up elsewhere in the industry to compensate. In the end, the customer will be paying just as much (or more) but having to put in more time and effort themselves and receiving a poorer service. It is good economy to use good quality, local, independent businesses and to buy well-built, enduring products. Which? should consider this in future.”

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Posted 9 years ago

“hi when are you reviewing mens electric razors. and digital portable radios -your reviews are very out of date-also very disturbing when your reviews are often very different to those from purchasers on john lewis web site.”

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Posted 9 years ago

“A huge thank you to Alex Kemp and Harvey Pearce at Which? Mortgage Advisers. We are delighted with our new home and the whole conveyancing process was made so much easier by the extremely fast, helpful, professional and friendly service. We are so pleased! Ruth and Andri Robertsson.”

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Posted 9 years ago

“Which mortgage advisers We're great. Impartial and took the time to understand my needs then searched the whole market and recommended a mortgage suitable for my needs. I felt like they were in my side not just trying to sell me a product. All documentation was handled quickly and accurate, I received a mortgage offer very quickly and without hassle. As a small business owner I had to submit 3 years of company accounts and also get my accountant to fill in a couple of forms but the whole process was hassle free and handled quickly by everyone. They chased my conveyancer to speed things along too and I completed in about 6 weeks. They do try to recommend a conveyancer and insurance products through referrals but it's no pressure and you get asked if you want to be referred to another company they recommend, you can say yes or no and they do earn a referral fee if you buy a product but it's no pressure to say yes. At first all emails and calls were dealt with quickly and efficiently, my only problem, and the reason I have dropped a star is because after my mortgage was submitted they took days to answers emails when I had questions and even when I called they never ever returned my calls, that was a a bit annoying but overall the service was great, I guess they are just really busy but it would of been nice to get my questions answered in an efficient manner after the mortgage was sorted. Would definitely recommend which mortgage advisers and would use them again. Having spoke to another adviser first the service from which was clearly miles better, I only spent 5 minutes talking to the other adviser and they quickly recommend Barclays to me without going into much detail, they don't charge a fee but just earn commission from the lender so was clear they were just after a quick turn around, where which spent about 30 minutes initially talking and then a few days to research the whole market.”

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Posted 9 years ago

“Which? Mortgage Advisors have taught me that getting a mortgage need not the painful process experienced by with so many other brokers. Which? were professional and competent from start to finish and I would recommend them to anyone searching for mortgage advice. Which? helped me find a buy to let mortgage at a cheaper rate than all other brokers I tried, and walked me through step by step to ensure it was most suited to my circumstances. Shah (the mortgage adviser) comprehensively explained all aspects of the mortgage process that were previously unclear to me and patiently identified multiple options as I requested alternatives LTVs and mortgage types. Harvey (the mortgage co-ordinator) then seamlessly took the mortgage application through, liasing with the lender and my solicitor and ensuring I was updated every step of the way. We completed the process on time and I cannot thank these guys enough for their hard work and excellent communication.”

Helpful Report

Posted 9 years ago

Which? Mortgage Advisers is rated 4.2 based on 318 reviews