Name: Wido
Address: Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham, Nottingham
Rating: 4.02

“Trolley is definitely faulty, I can’t use it as a trolley cause the little wheels keep falling out and the whole thing collapses, very annoying, it has collapsed a few times now in front of my clients who even helped me to put the wheels back in but when you put one in the other falls out. The worst purchase ever! Don’t recommend.”

Helpful Report

Posted 5 years ago

“I’m sorry, but my barrel barbecue has arrived s bit battered. Will need to return.”

Helpful Report

Posted 6 years ago

“Email advised delivery on 18th April but arrived on 19th and that was only because delivery worked Easter Saturday out of his own choice otherwise would have been 23rd. So beware ordered at 2.55 pm for next day delivery but not received...told on phone order went through at 3.05 pm!!”

Helpful Report

Posted 6 years ago

“Still waiting for my purchase. Have emailed customer services several times, still waiting to hear where my goods are. Not impressed.”

Helpful Report

Posted 6 years ago

“Table was terrible to erect chairs way to small just about fit my children on them won't buy from wido again sorry wido”

Helpful Report

Posted 6 years ago

“This is the second time I have written to you explaining that the gazebo I bought on Thursday 28th March this year is damaged and still I get no reply”

Helpful Report

Posted 6 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear the bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again if you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 6 years ago

“We ordered 12 packs of 120cm large supposedly heavy duty steel framed 5 tier shelving. The items supplied arrived promptly but when assembled they are no where near the standard as described. They are not fit for a heavy duty purpose, Please refund me.”

Helpful Report

Posted 6 years ago

Hi there Chris, I am terribly sorry to hear you are unhappy with our products. I can see your item has been refunded in full. If there is anything else we can do for you, please feel free to contact us directly. Kind Regards Dec @wido support

Posted 6 years ago

“I haven’t received the purchase yet??!!”

Helpful Report

Posted 6 years ago

Hi Aled, I am sorry to hear you have not received your item yet I have looked into this and can see it is out for delivery with our couriers Tuffnells at the moment. I have dropped you an email directly with your unique URN number on so you can have a look Again, I do sincerely apologise for the delay in receiving this and if there is anything else I can assist you with, please do not hesitate to get in touch Many thanks Leigh

Posted 6 years ago

“Box was damaged and in turn the product had a crack in a part of it and scratches - not happy with the quality Only realised damage once product was constructed”

Helpful Report

Posted 6 years ago

“Linda Crouch according to your tracking this item was delivered today but I have been in all day and no parcel or card has been left..I would like to use you again so could you sort this asap.”

Helpful Report

Posted 6 years ago

HI there, Thank you for your feedback. If you could email contact@widosupport.com with your problems we would be more than happy to help. Kind regards, George

Posted 6 years ago

“Horrible company. Received dame aged and used items with missing parts! STAY AWAY FROM THIS COMPANY!”

Helpful Report

Posted 6 years ago

Hi Yassin Thank you for your review I do want to apologise you feel disappointed with our services. I can see you have notified us Saturday that your item arrived damaged - this is currently being looked into and actioned for you. Rest assured, we do take all complaints on board and will ensure we get to the bottom of how this has occurred and speak to all relevant departments and therefor please do not feel like you cannot order from us again. We will do our upmost best to resolve this as quickly and efficiently for you. Many thanks Leigh Customer Care Team Leader

Posted 6 years ago

“I purchased a bed for my dog, my husband put it together and within ten minutes it ripped at the seams. I e mailed straight away to complain and asked for my money back and two days later have received no reply.”

Helpful Report

Posted 6 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear the bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again if you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 6 years ago

“Terrible”

Helpful Report

Posted 6 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear the bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again if you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 6 years ago

“Where do I start, I placed a large order for hair salon furniture in December which didn't arrive, no tracking information and nobody answers the phone when you ring to try and find out. To cut a long story short and after having to get trading standards and the fraud team at my bank involved I eventually had my refund after 8 long weeks in which time I had to delay the opening of my new salon. The customer care is the worst I've ever come across. My advice is to stay well clear of this company . I only gave them one star as that's the only way to write a review.”

Helpful Report

Posted 6 years ago

“Ordered”

Helpful Report

Posted 6 years ago

Hi there, I can see we have had some feedback saying ordered? How can i help you? Kind Regards Dec @widosupport

Posted 6 years ago

“The item is too small for me. Even my baking pans can't fit in it”

Helpful Report

Posted 6 years ago

Hi, Thanks for you feedback, we really appreciate it. All of the Feedback is taken in to account and acted up out. If there is anything we can do to help further. Many Thanks Dec @Widosupport

Posted 6 years ago

“The worst delivery service I have ever had. I was meant to be receiving my order today but have not and have no idea of when I will receive it. I received no dispatch email with an estimated delivery time. I work all day and needed had someone on standby to come round but with no time slot how is that possible. I called customer services this morning after trying time and time again to be told they didn’t know what time delivery was but would let me know. The lady I spoke to was helpful and got back to me and took phone details of the other person who was going to be in for the parcel as I was working and couldn’t answer. However, when she passed the information over no one else did anything. A redelivery was meant to happen on the way back to the depot around 4 pm but this did not happen, I have received no I missed you card through the door or tracking email so I can’t even look online to see where my parcel is. I don’t even know what company is delivering my parcel. I would be very greatful if someone could tell me where my parcel is and when I’m going to receive it. I am trying to set up my own business and how can I when I haven’t received my equipment and are now going to have to cancel clients because my delivery has not been delivered.”

Helpful Report

Posted 6 years ago

Hi Jasmine Thank you for your review Firstly, let me please apologise you have not had an update regarding your delivery. I have spoken to both my colleagues you conversated with yesterday who have advised me of the issues you have had. I sincerely apologise for the delay in your delivery yesterday - I have been advised our couriers did attempt yesterday and of course, I will be sure to follow up why a card wasn't left and also why they didn't attempt redelivery again at 4pm as they did advise. I can confirm, that the item is being delivered with Tuffnells and we have sent the information over to you via email Please be rest assured, I will be bringing this up with our couriers and again, sincerely apologise I do hope when you receive your product, you are happy with it and if there is anything else I can do, please let me know Many thanks Leigh

Posted 6 years ago

“If I could give 0 stars I would.... terrible service! They preach ‘super fast delivery’ and that’s why I purchased. After not receiving the next day I gave more time and waited in the following day, Friday. Nothing arrived, 2 days after an email stated I would receive it. Tried to contact Wido but nothing, eventually managed to find out myself where package was being held, I then decided to ask if I could pick up myself to not risk it not being delivered by NYE party day which I needed it for... 6 DAYS after ordering!! Still no answer from Wido until I travelled an hour round trip to collect it, upon getting home I received a ‘customer service’ email responding to my previous email attempting basically saying, your package was delivered today, so all good!! Erm, well no, not all good, as I went to get it or it would still be in the depot now, not to mention no mention at all of the fact it was VERY VERY late... it’s like nobody really cares. I really have a feeling this ‘company’ is a one man band with a decent looking website to try and hide the fact... if it isn’t, it’s so badly organised they probably do the same job as one man would. To top it all off, after a further lengthy email explaining everything from the delay, the no pickup and the complete lack of contact or care... guess what.... no response to that either. My advice, go elsewhere, it’s not worth the hassle, the stress to save a couple of quid, god knows what will happen if the product breaks and I need to get in touch any time soon!!!!”

Helpful Report

Posted 6 years ago

Thank you for your review Firstly, let me please apologise you have not had an update regarding your delivery. I have spoken to both my colleagues you conversated with, who have advised me of the issues you have had. I sincerely apologise for the delay in your delivery. If there is anything i can do for you, please send us an email. Many thanks Dec @widosupport

Posted 6 years ago

“the initial experience of ordering & delivery of the goods was fine, however upon receipt is where it has gone horribly wrong parcel damaged and upon opening there were missing parts i have contacted on email, multiple times over a few days, and ZERO RESPONSE i have tried to call at least 20 times and no response i want to return/cancel the item & no response aweful customer aftercare service”

Helpful Report

Posted 6 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear the bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again is you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 6 years ago

“Very poor communication... Waiting for a delivery for 2 days but unable to get intouch with customer service through the phone number and no response to my emails.”

Helpful Report

Posted 6 years ago

Hello! Your feedback is really valuable to us, i am terribly sorry to hear the bad service, i am aware of this situation and it has been dealt with. I can assure you that this kind of customer service will not occur again if you wish to continue shopping with Wido. If there is anything i can help you with further, please do not hesitate to contact me. Many Thanks, Dec @Wido customer care

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Wido Reviews