Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thrilled with our new kitchen from Wickes . Planned by Carol East fitted by Tony . Excellent job , all went well from start to finish . Would recommend them”

Helpful Report

Posted 5 years ago

“Zero customer service once kitchen had been paid for and delivered. Items were delivered which were not required but Wickes refuse to accept the return or refund. 1 door took 5 weeks to arrive and when it did was damaged! Wickes "customer service" department just pass everything back to store who just ignored us. Got so fed up that this weekend I will just dump the overs on the kitchen designers desk and let him sort it out!”

Helpful Report

Posted 5 years ago

“I would give 0 stars if an option. Totally disgusted with service. Didn't arrive when should have, work started a week late than agreed, which they had months notification for, and We had already ripped out our old kitchen ready for them, so We had to eat out every night, as no cooking facilities. Then after a week, fitters went on a weeks holiday. We had wrong and damaged items delivered. Kitchen doors bubbling and have been told that it is my fault, spent thousands on this kitchen which I have waited to afford for many many years, now so disappointed and hate it, been told I have to live with it or replace doors myself. Also now found out that when purchased they were supposedly in a sale, but they had the prices increased anyway. They said I could take to omnibus if I want, but I just can't go through all the problems with them again, Caused me and my husband so much stress and worry, and now total dissapointment. Wickes don't care, take your money and not intereseted in further problems.”

Helpful Report

Posted 5 years ago

“Ordered 69 bags of ready mixed concrete from Wickes - supposed to be delivered by Wickes Macclesfield - I was told it would come on Monday and had the day off work to wait in. At 3.30pm I was phoned and told it wasn't going to be delivered. Then I was told it would be delivered Friday. Had another day off work to wait in. Again I was phoned and told it wasn't going to be delivered! In the end I had to make four trips to Wickes Macclesfield in my car and pick up the bags of concrete. The next day when I came to use the concrete the product quality was poor as some of the bags had leaked and there was large pieces of set concrete in the bags. I will never order anything to be delivered from Wickes again. I also think the quality is sliding downwards! Sad really.”

Helpful Report

Posted 5 years ago

“You deliver glass door that were covered in scratches UNDER the plastic- with instructions not to take plastic off till hung. We paid to have them hung, and after three weeks of constant complaints to your 'customer services' you agree to replace them. BUT only if the old door were taken off and returned at the same time. Because you can't guarantee that the replacements are perfect our joiner won't come on 'the off chance' there's a job. You insisted we take doors off (my husband is retired and injured his back in the process) and we now have two dogs, no internal doors and one injured husband. Your offer of £70 as 'goodwill' is beyond belief. Oh yes and we're nearly £400 poorer. You really don't deserve to be trading. And have no solution apparently- nor care.”

Helpful Report

Posted 5 years ago

“Shocking service , was assured on Sunday by wicke s Chorley branch our off the shelf kitchen would arrive tuesday . Text sent Tuesday saying order arriving 12pm -6pm 6 15 three items arrived. After several phone calls the next day as to where the rest of our kitchen was we were told once the order has been sent it’s not they re responsibility any more . After taking the day off work having a kitchen fitter due the next day with no communication to say our order wouldn’t be arriving we were then told to look at terms & conditions where it states if they say an order would come on a day it may not .None of this pointed out at the time we were assured our order would come .Then to add insult to injury we were offered £15.00 compensation.What a joke”

Helpful Report

Posted 5 years ago

“Appalling had kitchen and bathroom fitted over a year ago disputes still going on - fitters unprofessional yet recommended by wickes? Save your money and update and try and find a professional company again would have posted no stars if it had been possible”

Helpful Report

Posted 5 years ago

“What a absolutely appalling company, I would give 0 stars but you can't! 🤔 Order not delivered, but received a txt saying it had been and signed for, totally wrong and fraud signing, customer service, what a joke, they haven't got a clue, avoid at all costs, pay extra from a different company if you have too, avoid, avoid, never ever again will I even step foot in their shop or order online, even if my life depended on it. It's cost us dearly... Very upsetting.”

Helpful Report

Posted 5 years ago

“Everything damaged furniture on delivery then waiting for items items with floors in them”

Helpful Report

Posted 5 years ago

“My order was delivered on the wrong day, damaged and left without signoff in my front garden. After 4 phone calls with an incompetent Customer Services eventually 5 days later the order is being picked up, lets hope I get my money back without having to go to court!”

Helpful Report

Posted 5 years ago

“We had a bathroom fitted by Wickes in April. Went into store and had it designed on a computer. This was after the person in the store came around to do a survey, and measure up. It all seemed very good...until it got fitted. Some items ordered, and a towel rail just didn’t fit. They were never going to fit, yet we had a survey from not only the Wickes staff member, but the fitter, also. If the towel rail had been where it was suppose to be then you would have scalded your leg every time you used the toilet. Of course... Wickes blame the fitter, and the fitter blames Wickes! The fitting was poor and lacked finesse, and attention to detail. This was mainly due to the tiler who decided to bodge the trim, not finish a HUGE step up into the bathroom. He fitted a broken tile, and grouted it in? We had 3 spare boxes! He missed parts of the grouting, both on the floor and walls, so some tiles were filled other bits were not. Grout splashes left over shower, bath, taps. Chipped floor tile, but of course this was put down and grouted in. It took a moan to the boss who came and rectified the problems. Still, however, it’s not as we had hoped. Oh, and Grey silicone was asked for, and there’s just Black silicone everywhere. Apart from that, it’s ok. I wouldn’t bother with Wickes. It’s not worth the money or bother. If you must go to them, buy the stuff yourself (for goodness sake measure and plan it yourself) and get your own fitter.”

Helpful Report

Posted 5 years ago

“just had new kichen fitted, from design to del to installation ,fabulous !! highly reccommend, fitters excellent ,left everything tidy everyday ,very happy !”

Helpful Report

Posted 5 years ago

“We have contacted Wickes repeatedly about cracked bathroom tiles in the two bathrooms installed by Wickes, but have never had a response. We will need to employ a tiler to replace some of the tiles. A few days ago the shower pump connector installed by Wickes came off the pump sending water everywhere and ruining the ceiling below. We called a plumber who has just told us that anti-vibration connectors should have been used on the pump and were not. So yet more expense and wasted time dealing with shoddy Wickes installation. I definitely would not recommend Wickes.”

Helpful Report

Posted 5 years ago

“I wish I could give 0 stars. Disgusting service! Never going to Wickes again!”

Helpful Report

Posted 5 years ago

“Ordered materials for UFH project, organised tradesmen, tradesmen turned up and delivery didn't. Lost a lot of money on wages and loss of earnings. Stay clear! Not even a notification, I had to chase them up,”

Helpful Report

Posted 5 years ago

“Well I wish I could say good things about Wickes kitchen but unfortunately we had a bad experience purely because the installation! Everything was going well, quick on the right direction until started the removal of the old kitchen to the installation. What a nightmare so just for you have and idea to keep it short me and my family ended with a new kitchen which looks like second hand kitchen like was took from somebody else house and put on mine full of holes on the units, not in level and à damage floor and much more it was over a month with stress and the supervisor of the kitchen installation didn’t care and never bothered como come have look and his answer was well it’s better then was! We thought paying for installation for wickes would save us time and stress but now we regretted it.”

Helpful Report

Posted 5 years ago

“APPALLING service - I ordered click and collect, Wickes took the money, website crashed on confirmtion page. They ADMIT they took my money and didn't provide any products but refuse to refund because 'we don't have an order number'. Customer services line just fobs you off, the facebook page asks for DM then ignores it. Lost £70. NEVER AGAIN”

Helpful Report

Posted 5 years ago

“I purchased a kitchen and received one of the worst experiences from any company ever. Items not delivered, charged for items I'd not ordered, poor design service with very poor knowledge and constant delays. I phone and emailed customer services on numerous occasions only to be fobbed off at every turn. I was not until I sent an email to Simon King (CEO) that I received any contact from them. I was contacted by a customer service advisor who offered my some compensation but was unable to fully deal with the complaint and frankly did not seem bothered. The attitude was take the compensation or leave it. I would never use this company again. The worst customer service I have ever had.”

Helpful Report

Posted 5 years ago

“At the start the process was great. The design team were very attentive and thorough. The delivery team were the same, great friendly guys. That's where the good experience stopped. The fitter turned up to do a quick inspection before commencing the work, then hit me with some charges, that I'm sure I triple checked were included in the original actual fitting cost. The guy turned up, a day later then expected and carried out the fitting of our bathroom.. When I got home from work, I thought, great, convenient,everything sorted while i was at work. Wasn't until i started having a look at what had been done that there was problems. Poorly fitting cupboards, worktop that has been put on crooked, which in turn makes the sink crooked. Sealer work that looks like was applied with his feet! And all the cutting must have been done with his eyes shut! I then raised a complaint with wickes before the work was complete as I didn't want anything else done badly. They assured me that they were surprised as he is such a nice guy. Obviously they put personality over capability. Also, we bought an entire bathroom from the picture in the catalogue, only to be told 2 weeks later that the tiles are no longer available and we would have to pick some similar 1's. I am now waiting for the customer service manager to come and assess what has been done before anything else is done. Watch this space.......................”

Helpful Report

Posted 5 years ago

“I bought a quadrant monsoon shower unit from the stockton store in july 2016 thats 3 years ago, im sure a shower the price i paid should last longer than 3 years and especially as it is in the second bathroom which does not encounter the wear and tear of the main bathroom of which only myself and daughter use. I mention wear and tear because that is the excuse that was given for my shower door spontaneously combusting whilst i was out. After speaking to main head office that resulted in being told it must have been knocked and had crack in. I can assure you there was no cracks or knocks ever. They contacted the manufacturer as there was a batch with a fault but i have been told mine was not one of them. Clearly there was a fault. They then said id have to contact store to buy replacement door, which i have only to be told its discontinued and no replacement doors available. I could understand if it was 10 yrs old but its only 3 years and quite expensive. The attitude and after care is totally unacceptable. I should of realised about customer care 3 years ago when the unit was delivered and missing parts including a door and the issue of having to re-schedule installation and incurring the extra cost of that. The attitude of customer care back then was abismal with a couldn't care less attitude and a total dismissal of responsibility. So are you able to give any solution or resolution or am i right in thinking i now have an expensive unusable shower unit bought from Wickes, the company that I will never buy from again and will not endorse or recommend to anyone.”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,713 reviews