Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a bathroom fitted by Wickes in April. Went into store and had it designed on a computer. This was after the person in the store came around to do a survey, and measure up. It all seemed very good...until it got fitted. Some items ordered, and a towel rail just didn’t fit. They were never going to fit, yet we had a survey from not only the Wickes staff member, but the fitter, also. If the towel rail had been where it was suppose to be then you would have scalded your leg every time you used the toilet. Of course... Wickes blame the fitter, and the fitter blames Wickes! The fitting was poor and lacked finesse, and attention to detail. This was mainly due to the tiler who decided to bodge the trim, not finish a HUGE step up into the bathroom. He fitted a broken tile, and grouted it in? We had 3 spare boxes! He missed parts of the grouting, both on the floor and walls, so some tiles were filled other bits were not. Grout splashes left over shower, bath, taps. Chipped floor tile, but of course this was put down and grouted in. It took a moan to the boss who came and rectified the problems. Still, however, it’s not as we had hoped. Oh, and Grey silicone was asked for, and there’s just Black silicone everywhere. Apart from that, it’s ok. I wouldn’t bother with Wickes. It’s not worth the money or bother. If you must go to them, buy the stuff yourself (for goodness sake measure and plan it yourself) and get your own fitter.”

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Posted 5 years ago

“just had new kichen fitted, from design to del to installation ,fabulous !! highly reccommend, fitters excellent ,left everything tidy everyday ,very happy !”

Helpful Report

Posted 5 years ago

“We have contacted Wickes repeatedly about cracked bathroom tiles in the two bathrooms installed by Wickes, but have never had a response. We will need to employ a tiler to replace some of the tiles. A few days ago the shower pump connector installed by Wickes came off the pump sending water everywhere and ruining the ceiling below. We called a plumber who has just told us that anti-vibration connectors should have been used on the pump and were not. So yet more expense and wasted time dealing with shoddy Wickes installation. I definitely would not recommend Wickes.”

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Posted 5 years ago

“I wish I could give 0 stars. Disgusting service! Never going to Wickes again!”

Helpful Report

Posted 5 years ago

“Ordered materials for UFH project, organised tradesmen, tradesmen turned up and delivery didn't. Lost a lot of money on wages and loss of earnings. Stay clear! Not even a notification, I had to chase them up,”

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Posted 5 years ago

“Well I wish I could say good things about Wickes kitchen but unfortunately we had a bad experience purely because the installation! Everything was going well, quick on the right direction until started the removal of the old kitchen to the installation. What a nightmare so just for you have and idea to keep it short me and my family ended with a new kitchen which looks like second hand kitchen like was took from somebody else house and put on mine full of holes on the units, not in level and à damage floor and much more it was over a month with stress and the supervisor of the kitchen installation didn’t care and never bothered como come have look and his answer was well it’s better then was! We thought paying for installation for wickes would save us time and stress but now we regretted it.”

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Posted 5 years ago

“APPALLING service - I ordered click and collect, Wickes took the money, website crashed on confirmtion page. They ADMIT they took my money and didn't provide any products but refuse to refund because 'we don't have an order number'. Customer services line just fobs you off, the facebook page asks for DM then ignores it. Lost £70. NEVER AGAIN”

Helpful Report

Posted 5 years ago

“I purchased a kitchen and received one of the worst experiences from any company ever. Items not delivered, charged for items I'd not ordered, poor design service with very poor knowledge and constant delays. I phone and emailed customer services on numerous occasions only to be fobbed off at every turn. I was not until I sent an email to Simon King (CEO) that I received any contact from them. I was contacted by a customer service advisor who offered my some compensation but was unable to fully deal with the complaint and frankly did not seem bothered. The attitude was take the compensation or leave it. I would never use this company again. The worst customer service I have ever had.”

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Posted 5 years ago

“At the start the process was great. The design team were very attentive and thorough. The delivery team were the same, great friendly guys. That's where the good experience stopped. The fitter turned up to do a quick inspection before commencing the work, then hit me with some charges, that I'm sure I triple checked were included in the original actual fitting cost. The guy turned up, a day later then expected and carried out the fitting of our bathroom.. When I got home from work, I thought, great, convenient,everything sorted while i was at work. Wasn't until i started having a look at what had been done that there was problems. Poorly fitting cupboards, worktop that has been put on crooked, which in turn makes the sink crooked. Sealer work that looks like was applied with his feet! And all the cutting must have been done with his eyes shut! I then raised a complaint with wickes before the work was complete as I didn't want anything else done badly. They assured me that they were surprised as he is such a nice guy. Obviously they put personality over capability. Also, we bought an entire bathroom from the picture in the catalogue, only to be told 2 weeks later that the tiles are no longer available and we would have to pick some similar 1's. I am now waiting for the customer service manager to come and assess what has been done before anything else is done. Watch this space.......................”

Helpful Report

Posted 5 years ago

“I bought a quadrant monsoon shower unit from the stockton store in july 2016 thats 3 years ago, im sure a shower the price i paid should last longer than 3 years and especially as it is in the second bathroom which does not encounter the wear and tear of the main bathroom of which only myself and daughter use. I mention wear and tear because that is the excuse that was given for my shower door spontaneously combusting whilst i was out. After speaking to main head office that resulted in being told it must have been knocked and had crack in. I can assure you there was no cracks or knocks ever. They contacted the manufacturer as there was a batch with a fault but i have been told mine was not one of them. Clearly there was a fault. They then said id have to contact store to buy replacement door, which i have only to be told its discontinued and no replacement doors available. I could understand if it was 10 yrs old but its only 3 years and quite expensive. The attitude and after care is totally unacceptable. I should of realised about customer care 3 years ago when the unit was delivered and missing parts including a door and the issue of having to re-schedule installation and incurring the extra cost of that. The attitude of customer care back then was abismal with a couldn't care less attitude and a total dismissal of responsibility. So are you able to give any solution or resolution or am i right in thinking i now have an expensive unusable shower unit bought from Wickes, the company that I will never buy from again and will not endorse or recommend to anyone.”

Helpful Report

Posted 5 years ago

“Terrible Company, Customer Services are absolutely Clueless and really don't know the meaning of Customer Service!”

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Posted 5 years ago

“absolutely appalling service before you consider buying from wickes for a kitchen or bathroom look elsewhere there after care is absolutely disgusting and they blame you for all there poor workman ship.”

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Posted 5 years ago

“Absolutely horrendous company avoid buying from wickes when it comes to kitchen or bathroom it took a year to fully install after installation team would not turn up and things being delivered that are faulty they should feel ashamed after the service you are offering people my cupboard are bubbling and still under warranty they refuse to help and change them saying it was my poor after care really really horrendous service someone somewhere needs to investigate this company they are ripping people off.”

Helpful Report

Posted 5 years ago

“Service is very poor, they don't even try to help you. To make a phone call, they refused to do for a guarantee. Shame for a wickes shop!!! Staffs are rude and arrogant!”

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Posted 5 years ago

“Very poor quality customer service. Constantly failed to do what they promised to do. Did not reply or clarify queries and provided incorrect information on replies. I was promised it was easy to cancel the order but that did not prove to be the case I had to formally complain in order to cancel the job. Very poor and unhelpful service. There are plenty of other people or builders who do just a good job so I would use them.”

Helpful Report

Posted 5 years ago

“I felt I had to write this after reading some bad reviews. We bought our kitchen from the Elmers End branch in Kent. The staff were very helpful and we had no problems with delivery. We are extremely pleased with the kitchen and our fitter Jeff was excellent as he fitted the kitchen expertly and was very tidy, clearing up as he went along. All in all an extremely professional job. A few panels were left over and we had no problems with a refund. I’m glad I didn’t read any of the bad reviews or I would not have chosen Wickes but I am very glad we did!”

Helpful Report

Posted 5 years ago

“Delivery of our kitchen was Oct 18 and the last door was fitted in Jun 19. It took 13 attempts to deliver a larder door that wasn't damaged. The breakfast bar didn't arrive and I had to source my own replacement. Other doors were missing and damaged. The very helpful sales lady didn't want to know us once we took delivery. We complained but continued to be sent further damaged doors. They sent fitters to collect the doors from store and bring them to us to fit. The doors were damaged when they arrived. The fitters said this was a regular occurance. The fitters then left all their rubbish behind for us to dispose of. No one at Wickes would give me the CEO's email address so I found it myself an wrote a letter asking for help (simon.king@wickes.co.uk). Mr Simon King passed my letter to a member of his team who promised to investigate and get in touch in three days. A week later I was still waiting so I called and spoke to the very inexperienced customer service assistant who had emailed me. He effectively said my complaint was at the bottom of his list of over 40 others and he couldn't take action while he was talking to me on the phone. He obviously had not investigated my complaint or even fully read my letter and sounded like he didn't give two hoots. He promised an email an hour later but it didn't arrive. In the meantime I spoke to a Wickes fitter myself and asked him to inspect the next door before he brought it from store. So the last door has now been fitted. It has been stressful, time consuming, frustrating beyond belief, I had to take time off work and get a lump in my throat every time I think about having to deal with Wickes. No one at Wickes took responsibility for my complaints at any stage. Not even the CEO. Wickes Kitchen buyer BEWARE! I wouldn't wish this experience on anyone.”

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Posted 5 years ago

“Rubbish company Wickes rubbish customer service I would recommend the public to spend their money to buy items for the home from Selco best service is from Selco they keep their customer really happy the week's director of manager there weird people they don't give right to the customer they give right to the employees I don't know why people go and do shopping at Wickes such a awful company Selco Selco best merchant company”

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Posted 5 years ago

“have never ever endured such bad customer service from a company, you have had many opportunities to recover from the failed delivery but I have been completely let down at all stages. Customer services take a full day to respond to an email and when they do reply it's just to say someone will call you shortly. That call never comes. Delivery was due 30/05/2019 and i'm still waiting after daily chasing. They reply quicker to trust pilot reviews than their actual customer service emails. Still waiting for a phone call that i was promised over an hour ago.”

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Posted 5 years ago

“Cancelled an order for Wickes decking x 2 packs due to being messed about by DXdelivery - promises of delivery then last minute cancelation etc - and general lack of customer care by Wickes. I was well within the 14 day cancellation policy. Spoke to DX on phone ( who had not a clue and blamed Wickes for the cockups and lack of communications) and I told them again (after sending emails also) to cancel delivery. Also spoke to Wickes on phone (after no response to emails) and was told to refuse any delivery attempt as the refund would be processed. DX eventually turned up, well after cancellation(obviously not told) and the driver marked it down as "refused" which is not the same as "order cancelled". Hopeless!! Was promised by Wickes over the phone that a refund for 225.00 would be issued yet I'm STILL WAITING to be refunded! They won't respond to my latest enquiries. DX obviously subcontracted by Wickes yet hopelessly disorganised and Wickes don't seem to give a toss about the customer. I remain out of pocket despite sending a Paypal request (ignored also) and will pursue via a debt collection agency if necessary as well as making a complaint to Trading Standards. Like other reviewers, I strongly advise customers to AVOID buying from Wickes. You have been warned....! (footnote: ordered decking from a local timber company who delivered top quality decking within THREE days! Need I say more?)”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,702 reviews