Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wickes really need to change their slogan I think Wickes needs to change their logo from "Let's do it right" to "Please don't buy anything from us unless you are totally 110% sure it is what you want and it will fit as we have a 30day returns policy and it is non-negotiable but if you are lucky (only due to managers discretion) and we give a refund it will be only be in the form of a gift card credit which you need to spend in 2 years otherwise will will take you money that way!" Wickes need to rethink their returns policy and give the consumer confidence in the Wickes brand. IKEA have got it right by offering a 365 day returns policy. 30days is not very long to find a builder/tradesperson to complete a job so when items have been purchased and issues arise which makes the product(s) superfluous becase they wont fit, to be quoted 30 days, 30 days, 30 days and tough luck lady by the local store manager does not help improve their image. It wasn't as though I was wanting to return everything I had bought - it was just 1 item which is still being sold by Wickes and the box was unopened Employees have no customer service training, and behave like robots just quoting the policy the policy the policy. Too many little men puffing out their chests out pretending to be important. Perhaps the CEO ought to try being a mystery shopper at his stores and see just how appalling their after sales customer service is!”

Helpful Report

Posted 3 years ago

“Went through the process of ordering 4 internal doors when coming to payment note pops up not in stock which seems to happen a lot with this company, why keep advertising something thats not in stock.”

Helpful Report

Posted 3 years ago

“Wickes are total LIARS to there customers, They do not care or listen to you, I hope they go out of business because I’ve never had such a bad experience with a simple order and if they can’t look after there customers they don’t deserve any 🤬🤬🤬 SHOCKINGLY BAD 🤬🤬🤬”

Helpful Report

Posted 3 years ago

“I had a bathroom installed from Wickes in April 2021. To start with the wrong shower tray was ordered and the designer tried to say it was because of the floor joists. At this point the floor hadn’t been uncovered for this to be checked!! I had also ordered a new window to fit in with the new design which was not required and this left me out of pocket too. The plumber had to re-design the bathroom on the spot to avoid further delays. This resulted in some boxing out work not being required which I have paid for. The shower is unsafe to use as the control box has come apart and the sealant around the bath has now failed too. I have contacted both the Chester Branch and Customer Services without success I just keep getting one excuse after another. Currently still awaiting refund for work not carried out and the replacement shower to be fitted. Three months waiting for these issues to be sorted is just a complete joke!! The designer at the Chester store and Wickes should be avoided at all costs.”

Helpful Report

Posted 3 years ago

“Wickes Wolverhampton is quite simply the worst store. The Operational manager who I believe is called Indra has a rude and unhelpful manner the worst I’ve ever come across within the customer service industry. She seems very proud of her position and seems to think she owns the company even asking if I know the price of the flooring I was purchasing before it was discontinued. She then decided to make up prices and then telling you to take it or leave it. I will not be returning to that branch anytime soon. I am a fan of wickes but will probably use b&q due to her unprofessional attitude and rudeness.”

Helpful Report

Posted 3 years ago

“I ordered a door the builder gave me the wrong measurements. I arranged a return had the day off work no show . I rang they said it would come early the next morning no show . Half a day off work . I rang again they said they would pick it up from behind my gate no show . I rang again . Now there saying I must have another day off work has I need to sign for the collection. I will never shop at wickes again”

Helpful Report

Posted 3 years ago

“total waste of time you go through all the order process then you either dont get a delivery slot or you get SORRY OUT OF STOCK yet afterwards you are bombarded with pop ups advertising the exact item you were told was out of stock ,having read the horror stories about this firm im so glad i went to b and q”

Helpful Report

Posted 3 years ago

“Avoid The worst company in both ways either delivery either stores. Their stores are always empty shelves and products all over the place with rude staff and delivery? left without words after 3 times missing my time deliveries with at least one week and this time two weeks. When you order more products online they don’t mention it comes from suppliers until you pay and then a message saying the supplier should contact you with delivery information. They never did that, I called them myself all the time but still same kind of people. When you got workers they have to be paid no matter you have the materials or not. Wickes should be ashamed, better pay a bit more at B&Q and also a bigger variety of products and their stores are full with everything you need. Shame to Wickes! Avoid!”

Helpful Report

Posted 3 years ago

“If you feel that lockdown is affecting your brain function I suggest you order a Bathroom Installation from Wickes. The demands upon your cognitive features over the possibly 8 month project will keep you on your toes and do much for your mental health since you will spend 24 hours a day is questioning your sanity.”

Helpful Report

Posted 3 years ago

“How do you get customer service to escalate your complaint when you are unhappy with the resolution they give you”

Helpful Report

Posted 3 years ago

“Online orders are almost never delivered on time. They mostly miss deliveries and we end up in a never ending circle of seeking customer support to (try to) arrange a redelivery or (hope to) get a refund. This is a tiring process and you need a lot of luck to get it sorted. My order was due to be delivered on the 3rd of June 2021. The items have not been delivered as of today the 28th of June 2021 after contacting their customer support four times. This also happened with a previous order where one item never arrived and it took me 5 calls and a lot of grievance to get a refund after almost a month. I was told that their terms and conditions dictate that it’s the customers responsibility to chase them and keep trying to sort out their mistakes and deal with their incompetence. I say they should stop their online store and rename customer support to customer annoyance.”

Helpful Report

Posted 3 years ago

“Dane, from stevenage store, fantastic kitchen design service. Dane was an amazing kitchen and bathroom designer. He listened to everything I had to say, which was a lot. Dane should be proud of himself, carry on your hard work. Great service many thanks”

Helpful Report

Posted 3 years ago

“Paid for a potting shed in February 2021 in full, to be informed on the website WILL be delivered within 105 days. Followed up our order to be told it would be delivered 17th September, 7 months after we had paid for it. Customer service is appalling, wouldn't do anything to change or improve the issue and then cancelled our order!!! All after removing our old shed, so all our tools are set outside, and apparently we have to wait 2 weeks for a refund. Always used Wickes but now I'm not recommending them anyone. Appalling and misleading advertising!!”

Helpful Report

Posted 3 years ago

“Ordered a bathroom with installation from Wickes and told 13 weeks lead time only to find out now its over 6 months. Complete waste of time and extremely poor service we were completely mis sold to, blatantly lied to us. Disgraceful”

Helpful Report

Posted 3 years ago

“We went to Wickes in March to order a bathroom. Didn’t get an appointment with a sales rep until May. Ordered a bathroom and paid £4000 up front. We were told the installation would begin in 6 weeks. Never heard anything. Rang them every week for 5 weeks. Eventually installer rang and said they couldn’t install until end of September, 6 months after our initial visit to store. We have cancelled the whole order. The company are a chaotic mess. Shambolic.”

Helpful Report

Posted 3 years ago

“My delivery never arrived on the scheduled day, absolutely no communication, I waited from 7am-7pm as apparently no delivery slots are available, I’ve now been Re scheduled for Monday 7-7 when I’m at work ?”

Helpful Report

Posted 3 years ago

“Ordered 2 doors. One of them is totally different product. Reached the customer service few times. Now I have to proof that wrong door was delivered. I have to wait 10 mins each time i call customer service. I am in lose-lose situation. Even if I get my money back, I have faced a lot of headache.”

Helpful Report

Posted 3 years ago

“Paid £131 for timber to be delivered. Delivery arrived with 1 item missing and 2 items in poor condition. Was told would have to wait a number of days for replacement so I cancelled the order as needed timber quicker for project so went to other supplier. Asked for refund and was told would take up to 14 days. No refund so sent several e mails and made numerous phone calls regarding my refund. Nobody contacted me and after a whole month got my refund in 2 x instalments. Terrible service and terrible customer service.”

Helpful Report

Posted 3 years ago

“Poor delivery problems. Don't use this company.”

Helpful Report

Posted 3 years ago

“Waited in all day having been told bath was being delivered between 10am and 2pm. At 4pm I rang customer services to enquire where bath was only to be told it was out of stock and there weren’t enough staff on to inform me that it wasn’t going to arrive!!!! What an abs joke. Fourth time now that delivery date had been changed. Offering me a refund on some thing I ordered in April when told it was in stock. Something going seriously wrong at Wickes. You can’t even complain until they either cancel your order or deliver it. I was told manager may ring me back but not guaranteed. Told to ring store where purchased from as part of design service so I did - they told me couldn’t do anything about it. New date for delivery is July and bathroom has been unused for months already as awaiting bath. Do not use Wickes until they resolve their issues.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,707 reviews