Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“How do you get customer service to escalate your complaint when you are unhappy with the resolution they give you”

Helpful Report

Posted 3 years ago

“Online orders are almost never delivered on time. They mostly miss deliveries and we end up in a never ending circle of seeking customer support to (try to) arrange a redelivery or (hope to) get a refund. This is a tiring process and you need a lot of luck to get it sorted. My order was due to be delivered on the 3rd of June 2021. The items have not been delivered as of today the 28th of June 2021 after contacting their customer support four times. This also happened with a previous order where one item never arrived and it took me 5 calls and a lot of grievance to get a refund after almost a month. I was told that their terms and conditions dictate that it’s the customers responsibility to chase them and keep trying to sort out their mistakes and deal with their incompetence. I say they should stop their online store and rename customer support to customer annoyance.”

Helpful Report

Posted 3 years ago

“Dane, from stevenage store, fantastic kitchen design service. Dane was an amazing kitchen and bathroom designer. He listened to everything I had to say, which was a lot. Dane should be proud of himself, carry on your hard work. Great service many thanks”

Helpful Report

Posted 3 years ago

“Paid for a potting shed in February 2021 in full, to be informed on the website WILL be delivered within 105 days. Followed up our order to be told it would be delivered 17th September, 7 months after we had paid for it. Customer service is appalling, wouldn't do anything to change or improve the issue and then cancelled our order!!! All after removing our old shed, so all our tools are set outside, and apparently we have to wait 2 weeks for a refund. Always used Wickes but now I'm not recommending them anyone. Appalling and misleading advertising!!”

Helpful Report

Posted 3 years ago

“Ordered a bathroom with installation from Wickes and told 13 weeks lead time only to find out now its over 6 months. Complete waste of time and extremely poor service we were completely mis sold to, blatantly lied to us. Disgraceful”

Helpful Report

Posted 3 years ago

“We went to Wickes in March to order a bathroom. Didn’t get an appointment with a sales rep until May. Ordered a bathroom and paid £4000 up front. We were told the installation would begin in 6 weeks. Never heard anything. Rang them every week for 5 weeks. Eventually installer rang and said they couldn’t install until end of September, 6 months after our initial visit to store. We have cancelled the whole order. The company are a chaotic mess. Shambolic.”

Helpful Report

Posted 3 years ago

“My delivery never arrived on the scheduled day, absolutely no communication, I waited from 7am-7pm as apparently no delivery slots are available, I’ve now been Re scheduled for Monday 7-7 when I’m at work ?”

Helpful Report

Posted 3 years ago

“Ordered 2 doors. One of them is totally different product. Reached the customer service few times. Now I have to proof that wrong door was delivered. I have to wait 10 mins each time i call customer service. I am in lose-lose situation. Even if I get my money back, I have faced a lot of headache.”

Helpful Report

Posted 3 years ago

“Paid £131 for timber to be delivered. Delivery arrived with 1 item missing and 2 items in poor condition. Was told would have to wait a number of days for replacement so I cancelled the order as needed timber quicker for project so went to other supplier. Asked for refund and was told would take up to 14 days. No refund so sent several e mails and made numerous phone calls regarding my refund. Nobody contacted me and after a whole month got my refund in 2 x instalments. Terrible service and terrible customer service.”

Helpful Report

Posted 3 years ago

“Poor delivery problems. Don't use this company.”

Helpful Report

Posted 3 years ago

“Waited in all day having been told bath was being delivered between 10am and 2pm. At 4pm I rang customer services to enquire where bath was only to be told it was out of stock and there weren’t enough staff on to inform me that it wasn’t going to arrive!!!! What an abs joke. Fourth time now that delivery date had been changed. Offering me a refund on some thing I ordered in April when told it was in stock. Something going seriously wrong at Wickes. You can’t even complain until they either cancel your order or deliver it. I was told manager may ring me back but not guaranteed. Told to ring store where purchased from as part of design service so I did - they told me couldn’t do anything about it. New date for delivery is July and bathroom has been unused for months already as awaiting bath. Do not use Wickes until they resolve their issues.”

Helpful Report

Posted 3 years ago

“Do not buy a kitchen from Wickes regardless of their offers. The after service is shocking as they never answer. The equipment missing from my delivery still hasn’t arrived despite many calls and visits to the store. The staff have no clue what’s happening and don’t care. The worktops which cost £600 per 3m length were chipped and damaged which they refused to replace as of had them longer than 30 days as we were waiting for a fitter and were still wrapped. DO NOT USE under any circumstances. Sun standard and Wren was cheaper for the identical kitchen but I’d used Wickes 15 years ago and they were ok then. ABSOLUTE MISTAKE using them this time.”

Helpful Report

Posted 3 years ago

“I recently bought a house with a 5 month old Wickes conservatory (the property was uninhabited for the whole 5 months before we moved in). A couple of weeks after moving in one of the window locks completely broke off the window, the doors were sticking so badly that my wife can't kick them hard enough to open them and now the plastic flashing has already come away from the wall. Significant remedial works required but their customer service don't want to know as I wasn't their customer. This is such poor quality that I will be avoiding Wickes for the rest of my life!”

Helpful Report

Posted 3 years ago

“Messed around for two days before being told I wouldn't be able to order with them. Awful customer service, Unreliable stock and delivery information. Wasted two days waiting for Wickes, simply unreliable. Wasted my money and time. I was told by 4 different departments and staff members at Wickes (customer service phone call, customer service live chat and the staff and duty manager at Glossop) that their stock and delivery options would be available to order in the next two days. Two days later and I'm told that despite those 4 separate confirmations I'm not able to order online, and when I've rang the customer service they give absolutely no useful information and don't know when or why the product is unavailable for delivery. I wanted to spend £300 and I couldn't due to incompetence from staff.”

Helpful Report

Posted 3 years ago

“Flooded my house and took no responsibility for this. Worst customer service it’s cost me more now to replace my floor that wickes flooded. Also the safety and installation was disgusting Never use and never recommend. Please spend your money elsewhere.”

Helpful Report

Posted 3 years ago

“Never again. I ordered some planters and they delivered the wrong ones, took several days for them to collect these and then another week for the correct planters to be delivered. I then ordered some compost which was next day delivered, had a text to say delivery will be between 1pm-6pm, waited all afternoon and nothering. Got in touch with Wickes via live chat and was told someone would call me within 4 hrs again nothing so i've got in touch again only to be told the previous live chat gave me the wrong info!!! 5 min later and received a telephone call from customers services saying she didn't know why the order wasn't delivered but could deliver on Saturday i said i wanted the goods the next (Friday) but they were fully booked. I've now cancelled the order. Total shambles.”

Helpful Report

Posted 3 years ago

“Electrical wiring not installed to British standard by the installer and no test certificates issued. This has resulted in the electrics tripping when you try to use the installed cooker and hob together. Have gone back to the branch numerous times, but get no support or help just get comments like, that person left along time ago, the installation manager is very busy or will call you next week. Never had a call from anyone yet. The installer visited once and confirm that he had installed the wiring incorrectly, but would put it right, never saw him again. It’s clear that they are happy to take your money but if you have a problem they are not interested and the guarantee they give not worth the paper it is written on. My advice use any other company but not Wickes.”

Helpful Report

Posted 3 years ago

“Please reconsider if you’re thinking of using wickes! Over 3 attempts at a quality installation still got problems which are so stressful and time consuming to try resolve be better of going else where belive me. Bought a bathroom supplied and fitted, the extras are unbelievable and overpriced. They sub contact the work out wickes are NOT the installer and from my experience don’t care about quality control once they’ve got your order. There is sneaky clause that means they pass buck to the installer at all times so no point even complaining to them , best off Just buying elsewhere believe me. The kit isn’t even that good the stuff that was installed not great quality. Wickes is NOT a safe bet because it’s a big name it’s probably worse!! Stay well clear do you’re re search and probably go with a local fitter with a good reputation. I had a baby coming and rushed my decision and paid the price, hopefully this review helps you avoid same mistake.”

Helpful Report

Posted 3 years ago

“When you order items through Wickes I assumed I would receive them. I was wrong, not just on one order but two consecutive orders. You have to chase Wickes to find out what has happened to your order as they cant be bothered to let you know. My last order is now on delivery attempt 4 and still no stock. Wickes is a gamble, so try a safer bet elsewhere.”

Helpful Report

Posted 3 years ago

“I visited the store today to look at the lvt flooring and came across the discount corner I found some grey lvt so happy I continued to pick up 3 packs costing £150 happy till I got to the till I the meet one of your supervisors called ANDREW ROOKE he started to scan the lvt and gives us a grand total of £175 I said this is in your bargain corner for £50 a pack and his reply was no the price is what has scanned through so I said I will go and check again his reply was whatever so I returned to the bargain corner with this trolley that was not light or easy to control with my wife and 2 children and take a look as we expect about 15 packs marked £50 but we noticed another wickes worker watching us and on a earpiece talking so at this point we are now feeling like criminals so we approached this man to ask him if we were wrong about the price he had a look and was still on the radio and said down it that the customer was correct that they are £50 we said thank you and he said take it back to the till ANDREW ROOKE is expecting you back so we continue back to the till and ANDREW ROOKE just gave us a death stare we came to the till no apology just scanned away again £150 card in machine he said my wife puts the card in the chip and pin and pays we stood there for 1minute no response from ANDREW ROOKE my wife asked ANDREW ROOKE if this was completed with a sarcastic yes and gave us our receipt no response after that I shop a lot at your store and have never been treated like this I was so tempted to just return this item and go elsewhere”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,694 reviews