Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,712 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Excellent range of products, great service”

Helpful Report

Posted 3 years ago

“DO NOT USE WICKES, we bought a kitchen from them 5 or so years ago, everything was fine and we were happy with the product until our counter cracked along the drainage grooves (where you dry your washing up). Apparently the grooves were cut to shallow by Wickes and over time this caused the counter to split. We spent weeks getting through to the right person at customer service to resolve the matter, when we finally did they said they wouldn't do anything. We finally took them to Small Claims Court, where they eventually decided to settle and replace the counter. We were sent a new counter which was dropped on delivery damaging it, as well as being the incorrect size for our kitchen. We've now been waiting for 1 month with a huge damaged counter top in our small living room and no one at Wickes cares or will resolve the matter. We have a new born child and are living in a building site. WICKES YOU SHOULD BE ASHAMED.”

Helpful Report

Posted 3 years ago

“Do not use the bathroom installation service. We have had poor workmanship, poor quality goods and over three months later have not had our bathrooms finished. The first installer sent in a Completion certificate (including one of electrical safety) when we had bare wires hanging out of the walls. Many many deliveries of bits and bobs. We were offered a very small discount as compensation which we declined and now they have just referred us to the ombudsmen without any effort to reach an agreement. We used the Weston-Super-Mare branch. Watchdog featured Wickes on it's show last night so clearly we are not alone. No end it sight. Non functioning main bathroom for three months now and a half finished en-suite. No effort being made to restore their now abysmal reputation.”

Helpful Report

Posted 3 years ago

“Good Evening. I need to say a massive Thank You to all the staff in the Anerley . (Ana) for her consistent help & Amazing Energy . (Emilia) the manger for always going over and beyond . (Dillon) & (Ben) & (Rob) for helping me on more than one occasion to the car with goods and always being there to lend a hand . These humans are more than staff there Amazing people & a credit to your company . Many Thanks . Instagram: awol_motivation Love Awol. GOD BLESS”

Helpful Report

Posted 3 years ago

“Absolutely pitiful service. DO NOT USE! We instructed Wickes 7months ago to fit our bathroom. Waited 10weeks for fitter to book us in. Just days before fitter arrived we were told our bath wasn't in stock, this was the beginning of never ending stock and fitter issues. Five months on from the fitters initial visit we still don't have a backsplash/tap, have poorly plastered walls and no financial recourse from Wickes, the fitter also left the radiator valve open so caused a leak causing water damage on our newly redecorated ceiling downstairs and also dropped tiles causing damage to downstairs ceilings. The Customer Service is abysmal and we still don't know when it will be finished. If I could turn back the clock I would never ever use them. Save yourself months of hassle and go elsewhere!”

Helpful Report

Posted 3 years ago

“Kitchen start date 14 Jan bad experience from that date to now still on going replacement worktops been in hallway now 8 weeks ,Mum is 90 WHAT away to treat anybody had no facilities for 3 weeks now worktop issue ,fell a few times trying to manoeuvre in hallway told wicks a few times they just say sorry ,fitter ,his name is Pinocchio.Be very aware their customer service is absolutely rubbish”

Helpful Report

Posted 3 years ago

“Wickes really need to change their slogan I think Wickes needs to change their logo from "Let's do it right" to "Please don't buy anything from us unless you are totally 110% sure it is what you want and it will fit as we have a 30day returns policy and it is non-negotiable but if you are lucky (only due to managers discretion) and we give a refund it will be only be in the form of a gift card credit which you need to spend in 2 years otherwise will will take you money that way!" Wickes need to rethink their returns policy and give the consumer confidence in the Wickes brand. IKEA have got it right by offering a 365 day returns policy. 30days is not very long to find a builder/tradesperson to complete a job so when items have been purchased and issues arise which makes the product(s) superfluous becase they wont fit, to be quoted 30 days, 30 days, 30 days and tough luck lady by the local store manager does not help improve their image. It wasn't as though I was wanting to return everything I had bought - it was just 1 item which is still being sold by Wickes and the box was unopened Employees have no customer service training, and behave like robots just quoting the policy the policy the policy. Too many little men puffing out their chests out pretending to be important. Perhaps the CEO ought to try being a mystery shopper at his stores and see just how appalling their after sales customer service is!”

Helpful Report

Posted 3 years ago

“Went through the process of ordering 4 internal doors when coming to payment note pops up not in stock which seems to happen a lot with this company, why keep advertising something thats not in stock.”

Helpful Report

Posted 3 years ago

“Wickes are total LIARS to there customers, They do not care or listen to you, I hope they go out of business because I’ve never had such a bad experience with a simple order and if they can’t look after there customers they don’t deserve any 🤬🤬🤬 SHOCKINGLY BAD 🤬🤬🤬”

Helpful Report

Posted 3 years ago

“I had a bathroom installed from Wickes in April 2021. To start with the wrong shower tray was ordered and the designer tried to say it was because of the floor joists. At this point the floor hadn’t been uncovered for this to be checked!! I had also ordered a new window to fit in with the new design which was not required and this left me out of pocket too. The plumber had to re-design the bathroom on the spot to avoid further delays. This resulted in some boxing out work not being required which I have paid for. The shower is unsafe to use as the control box has come apart and the sealant around the bath has now failed too. I have contacted both the Chester Branch and Customer Services without success I just keep getting one excuse after another. Currently still awaiting refund for work not carried out and the replacement shower to be fitted. Three months waiting for these issues to be sorted is just a complete joke!! The designer at the Chester store and Wickes should be avoided at all costs.”

Helpful Report

Posted 3 years ago

“Wickes Wolverhampton is quite simply the worst store. The Operational manager who I believe is called Indra has a rude and unhelpful manner the worst I’ve ever come across within the customer service industry. She seems very proud of her position and seems to think she owns the company even asking if I know the price of the flooring I was purchasing before it was discontinued. She then decided to make up prices and then telling you to take it or leave it. I will not be returning to that branch anytime soon. I am a fan of wickes but will probably use b&q due to her unprofessional attitude and rudeness.”

Helpful Report

Posted 3 years ago

“I ordered a door the builder gave me the wrong measurements. I arranged a return had the day off work no show . I rang they said it would come early the next morning no show . Half a day off work . I rang again they said they would pick it up from behind my gate no show . I rang again . Now there saying I must have another day off work has I need to sign for the collection. I will never shop at wickes again”

Helpful Report

Posted 3 years ago

“total waste of time you go through all the order process then you either dont get a delivery slot or you get SORRY OUT OF STOCK yet afterwards you are bombarded with pop ups advertising the exact item you were told was out of stock ,having read the horror stories about this firm im so glad i went to b and q”

Helpful Report

Posted 3 years ago

“Avoid The worst company in both ways either delivery either stores. Their stores are always empty shelves and products all over the place with rude staff and delivery? left without words after 3 times missing my time deliveries with at least one week and this time two weeks. When you order more products online they don’t mention it comes from suppliers until you pay and then a message saying the supplier should contact you with delivery information. They never did that, I called them myself all the time but still same kind of people. When you got workers they have to be paid no matter you have the materials or not. Wickes should be ashamed, better pay a bit more at B&Q and also a bigger variety of products and their stores are full with everything you need. Shame to Wickes! Avoid!”

Helpful Report

Posted 3 years ago

“If you feel that lockdown is affecting your brain function I suggest you order a Bathroom Installation from Wickes. The demands upon your cognitive features over the possibly 8 month project will keep you on your toes and do much for your mental health since you will spend 24 hours a day is questioning your sanity.”

Helpful Report

Posted 3 years ago

“How do you get customer service to escalate your complaint when you are unhappy with the resolution they give you”

Helpful Report

Posted 3 years ago

“Online orders are almost never delivered on time. They mostly miss deliveries and we end up in a never ending circle of seeking customer support to (try to) arrange a redelivery or (hope to) get a refund. This is a tiring process and you need a lot of luck to get it sorted. My order was due to be delivered on the 3rd of June 2021. The items have not been delivered as of today the 28th of June 2021 after contacting their customer support four times. This also happened with a previous order where one item never arrived and it took me 5 calls and a lot of grievance to get a refund after almost a month. I was told that their terms and conditions dictate that it’s the customers responsibility to chase them and keep trying to sort out their mistakes and deal with their incompetence. I say they should stop their online store and rename customer support to customer annoyance.”

Helpful Report

Posted 3 years ago

“Dane, from stevenage store, fantastic kitchen design service. Dane was an amazing kitchen and bathroom designer. He listened to everything I had to say, which was a lot. Dane should be proud of himself, carry on your hard work. Great service many thanks”

Helpful Report

Posted 3 years ago

“Paid for a potting shed in February 2021 in full, to be informed on the website WILL be delivered within 105 days. Followed up our order to be told it would be delivered 17th September, 7 months after we had paid for it. Customer service is appalling, wouldn't do anything to change or improve the issue and then cancelled our order!!! All after removing our old shed, so all our tools are set outside, and apparently we have to wait 2 weeks for a refund. Always used Wickes but now I'm not recommending them anyone. Appalling and misleading advertising!!”

Helpful Report

Posted 3 years ago

“Ordered a bathroom with installation from Wickes and told 13 weeks lead time only to find out now its over 6 months. Complete waste of time and extremely poor service we were completely mis sold to, blatantly lied to us. Disgraceful”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,712 reviews