Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

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“We ordered some clearance tiles from Wickes for home delivery when they had 15% offer on as we are trying to do up an entire house on a budget. The tiles were in stock when we ordered them but we requested a delayed delivery date of 4 weeks to enable us to fit the kitchen. The tiles were in stock when we ordered them and 2 days before we were expecting delivery we get an email from Wickes cancelling our order because they had clearly flogged our tiles to someone else!!! Most likely when the 15% deal had ended to make more money!!! If you order tiles to be delivered I suggest you get them delivered immediately so you do not get messed around like we did. They are not to be trusted! They held onto our money even though they knew that they would not be delivering these tiles and the rest of the order. Also check your paint order if you click and collect because I did not and they had given me normal paint when I paid extra for endurance paint and did not realise for several weeks when it was too late to return it!”

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Posted 4 years ago

“Made a trip especially to pick up a lock cylinder, area had been cordoned off as a guy was putting doors out. He could easily have passed the item I needed over, but it was much easier to say, come back tomorrow. Wasted 45 minutes trip for what would have taken him all of 2 minutes to pass the item over. Shame as usually find Wickes staff helpful, maybe a weekend employee. Crawley branch maybe you need to review customer service.”

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Posted 4 years ago

“I bought two doors from Wickes and found one was damaged. I contacted the store to ask for a replacement and they ordered one to be delivered the next day, it didn't arrive. I contacted Wickes and they told me that the door was out of stock, this made my blood boil as, they should of known this when they ordered it, they had the cheek to offer me 20% off the damaged door, not only is my blood boiling, there's steam coming from my ears I declined this and asked for a second replacement door they ordered the door but I would have to wait eight days for it to arrive. I'm now wrighting this review in disgust as the door didn't ture up again, the door wasn't ordered correctly and it hasn't arrived. Customer support has offered me £50 off the damaged door. I asked the chap on the phone if he would pay £80 for a damaged door, his answer was no so why ask me. I'm now in waiting for the fourth replacement door. I think this is some kind of wind up or a test from God, this doesn't happen in other DIY stores does it??????”

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Posted 4 years ago

“First of all I wouldn’t have given one star but I’ve had to so I leave a review! Absolutely disgusting customer service and rubbish website. I purchased an external door costing £530. It stated it didn’t come with a frame. I’d also checked in store and they told me the same thing. The guy had also looked online. Basically, they did do a frame but had labelled it under the manufactures name instead of the the name of the door! So now I have an expensive door with an unnecessary hardwood frame that doesn’t match and cost slightly less than the insulated perfect colour matched frame. Both in store and head office are rude ignorant and a bunch of liars. NEVER SHOP at WICKES!! The managers excuse was that his staff can’t know everything about their products! How about their premium products!!! Jesus, know something!”

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Posted 4 years ago

“I bought two inturnal door from Wickes Stockton store but had to be ordered online from the store as they didn't have them in stock. I had to wait in all day as there couldn't give an estimated time for delivery. The doors arrived and I decided to hang them the next day as I had limited time that day. When I unpacked them I found that one of the doors was damaged I contacted Wickes and they ordered a replacement door to arrive the next day. I had to wait in all day again as they couldn't give a delivery time. I waited untill 4-30pm and decided to phone Wickes to ask if my door was on the delivery van. I was then told that the door was out of stock and didn't know when it would be available again. I explained that I had been sat in all day waiting for the door that wasn't even coming, they should of known that this door was out of stock when they ordered the replacement. I then contacted customer support, they offered me 20% discount off the damaged door and apologized for the inconvinianc. I personally think that the discount was an insult as I have to repair the damage and I've also lost a day's work. I'll never shop at Wickes again and nether will my customer.”

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Posted 4 years ago

“Our experience with Wickes was excellent. Sheryl Mullinder at our local Telford Wickes was excellent as the designer. She made us aware of all the pull out storage systems and the height of built in appliances and cupboards as my wife is not very tall. Our installers, Lee Sargent and Nathan, were brilliant, nothing was too much trouble. We opted to have the team remove our old kitchen including floor and wall tiles, and do the complete install, units, electrics, gas, wall tiling and flooring. We had previously purchased our own built in appliances which Wickes installed for us. They also installed boiling tap, waste disposal and plinth heater. We were kept informed at all times as to what would be happening in terms of dates, visits etc.. We had chosen Sofia high gloss units and grey quartz titanium work surfaces with under mount sink. Everything happened when it was due. Very pleased with the results.”

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Posted 4 years ago

“I would never go back to Wickes. Our bathroom fitting was an awful unprofessional job. Took forever too. As we had a damp floor , which was well known to all concerned, they arrived on day 1 took the floor up and left. And i never saw a whole team of fitters again. Odd day here and there of one person. So the bathroom was not completed after a month! Wish I had known what awful bathroom fitters they employed and I would not have used Wickes and never will again! Customer care dont... they really dont care about the awful unprofessional fitters they use. AVOID AT ALL COSTS! there are other places to buy and fit bathrooms!”

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Posted 4 years ago

“AVOID WICKES!! Terrible, terrible, terrible service. Third week without a bathroom, left with an empty shell of a room and having to go to family and friends to have a shower.”

Helpful Report

Posted 4 years ago

“AVOID WICKES!! Terrible, terrible, terrible service. Third week without a bathroom, left with an empty shell of a room and having to go to family and friends to have a shower.”

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Posted 4 years ago

“all i wanted was prices on kitchen units doors etc, bit like what b and q do, as i will be fitting myself, found a really nice range probably one of your dearest, asked for a price on a roller door cabinet to be told price varies according to range i buy, so it would appear one unit fits all but comes with different price lol, you want me to use your kitchen planning service tell you how much i have to spend and then you plan and then sell us some finance to make up the shortfall🤔 the attitude of your staff outweights there product knowledge one thing for sure i will not be spending my hard earned with yourselves”

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Posted 4 years ago

“Disgusting customer service from start to finish. Would definitely say to anyone, go elsewhere they are not helpful, once you pay they don’t want to know.”

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Posted 4 years ago

“Use Wickes if you don't mind receiving terrible customer service from rude and incompetent members of staff, you don't mind being lied to constantly and you are happy to have your time and money wasted.”

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Posted 4 years ago

“Poor service levels & communication from Wickes. Delivery tracker says "delivered" but no delivery, called twice & after 2 long calls they say "Owww, the courier showed you delivery from one store to another" & I now have to wait for a further delivery! Bad on so many levels!!”

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Posted 4 years ago

“Firstly, I wouldn’t even give the one star that I am forced to give. I took a day off work waiting for my delivery of internal doors, I had a text message last night saying doors will arrive between 8am-1pm today. I have been waiting for the past 5 hours and still have no doors. There is no tracking number or phone number to ring to chase your delivery - absolutely ridiculous. It is now passed 1pm and this is unacceptable customer service - at least have the courtesy to send an updated time schedule.”

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Posted 5 years ago

“We had nothing but problems with this company. We installed a new bathroom last year. Starting with the designer, that wasn't very interested in her job nor giving us any advice, then the builders that were doing everything to increase the estimated quote as much as possible (by hundreds or even thousands of pounds!) and missing parts that extended the bathroom installation for few weeks. The bathroom was finally installed and working. A month ago the toilet cistern broke down. I believed it was still on warranty and called Wickes to fix it. They said no problem, it will be done in couple of days. They sent me a new cistern and went all quiet on me. I call them every second day and they keep saying, that they are looking for a plumber to fix it. They are looking for almost a month now, my only toilet is not working, I have to use a bucket to flush it. Today they told me that my warranty expired and they will fix it as a gesture of good will, but I am welcome to find a plumber and pay for it myself. Never again I will buy anything from them, not a single screw.”

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Posted 5 years ago

“What an appalling customer service. Thank you Wickes for leaving me without kitchen for coming Christmas. The designer did not order enough end panels for the appliances, despite the fact I specifically come back to designer about this point. Kitchen was delivered yesterday, my builder cannot fit appliances as they need to be fixed to the end panel. Called Wickes Duty Manager, who said they can't comment on designers decision and can’t do anything. This week is the last week for worktop templating in order to be fitted before Christmas, templating cannot be done because my kitchen is not complete. No panels due to be delivered anytime soon, no help from the store I have ordered. Wickes how about sending me missing panels??? Have a good Christmas and thank you for ruining my family's one!!! Shame on you!!! I wish I never ordered from you!!!”

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Posted 5 years ago

“Wickes need to stop employing lying, cheating, rude, incompetent staff members who have less customer service skills than a potato. Given how they treat customers so terribly, it's only a matter of time before the company collapses and goes into administration.”

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Posted 5 years ago

“Do not get a kitchen from Wickes Bury Lancs Problems from day one, warped worktops delivered, wrong hob, faulty cooker and faulty fridge freezer, trying to get help from Wickes has been non existent, all smiles and promises until things started to go wrong. Sales person Adam said it's best to sort everything ourselves as he is just the middleman. (surely he gets the commission for this) Then told me I had to sort the appliances myself. For 2 weekends we had no appliances. Ended up speaking to a to Store Manager, who passed on his apologies with the promise of help. Have we spoken to him since. NO. We have sent an email to himself and the installation manager as between them surely we would receive some customer care. NO, NOTHING. Another weekend has gone by and still no counter-tops as they only delivered one, the second time. (How do they make any money with all the errors). They are coming again on Thursday with hopefully a top that won't be bowed. (fingers crossed) So since starting my kitchen at the end of October, still unfinished. The only help we have had is from the kitchen fitter, Mike. He has informed us and helped, as best he can. Be Warned.”

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Posted 5 years ago

“WICKES LEFT US WITHOUT A TOILET FOR 4 DAYS - and the bathroom is still an empty shell. They abandoned the job after we made a complaint about their installers unprofessional and inconsiderate behaviour. They packed up their tools and left us with a broken toilet - broken by their incompetent installers - and a bare shell of a bathroom. We are having to rely on friends and family to use their showers. It has been a week now and we are still in this mess. They even left us without a DOOR on the bathroom - we've had to put a bedsheet up for privacy! I would have expected this kind of behaviour from a cowboy builder, not a national brand like Wickes. PLEASE SAVE YOURSELVES A NIGHTMARE AND DON'T EVER USE WICKES!!!!!!”

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Posted 5 years ago

“Lying Wickes Installation Manager!! I have posted several critical but very truthful reviews on here about our disastrous kitchen installation! Wickes have removed the reviews! They don't want people reading about their Fraudulent and Incompetent kitchen fitters. Or their Booze smelling Installation Manager who Threatened me and accused me of assaulting, yes "ASSAULTING" the Wickes electrician!!! He then told someone he lied, but didn't make any apology!!! He is renowned for for bullying and threatening customers who complain!!! But Wickes's CEO didn't want to know!!! What a company!!! Let alone Wickes Customer Services!!! They also seem to employ Incompetent Liars!! I shall be naming the individuals shortly unless Wickes sort out the issues. So no doubt this review will be read by the lucky few.... before they have it removed!! Perhaps the new CEO, David Wood, would benefit from knowing as well. I would imagine Customer Services' report to him is full of glowing lies!! Read the other critical reviews on here!!! Make your own mind up!”

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Posted 5 years ago

Wickes is rated 1.5 based on 1,702 reviews