Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“On reading these reviews I’m so glad the bored “designer” lied to us and went cold on us before we spent any money. We enquired about a whole new bathroom in store and happened to speak with the designer first. He wasn’t professional from the start and tried to palm us off on a colleague. When he realised he’d have to deal with us he rushed it through as quickly as possible, making assumptions that we wanted it to be “as cheap as chips” which wasn’t the case. He advised us of a sale on bathrooms offering 15% off - great. Came out to measure and arranged a design appointment for the end of the week. Then rang to cancel the appointment because he’d double booked - read got a more expensive job in his eyes despite us not actually agreeing a figure. He then lied and told us the sale hadn’t started yet when in fact it’s almost finished. Still yet to receive a callback from him to rearrange. Not that we’re interested now anyway. Cowboy certainly springs to mind!”

Helpful Report

Posted 5 years ago

“Ordered flooring from Wickes and arranged delivery date. Took day off work and had joined working on lifting current wooden floor at a cost. No delivery. Lied to numerous times saying it was on its way. They then said it would be Saturday.....again lied constantly throughout the day to find out there courier doesn’t deliver Saturday. I asked to drive to a store that had the floor at my cost to collect an alternative....:nope you can’t do that. They can’t refund as its on a lorry somewhere. Am absolutely gobsmacked how they think it’s acceptable to tell lies and not be honest. Another day required off work waiting. In the meantime I have two kids running around on crappy old floor boards getting splinters in their feet. They do not give a shxt. I will never buy from Wickes again and purchase at your peril. This is not my first incident with them as they dropped paint all over my drive in summer and refused to clean it!”

Helpful Report

Posted 5 years ago

“Ordered and paid for an oven fitting kit that was shown online (Hereford) as being in stock and available for click & collect. Drove 40 miles only to be phoned and told item was not available and “must have been a customer return item”. Will not use their unreliable service again. 80 mile round trip wasted”

Helpful Report

Posted 5 years ago

“Ordered doors from the Stirling shop the assistant behind the counter was useless we had to show her what we wanted on the computer screen the items came in 2 separate deliveries after i received the first delivery I phoned the store to ask where the rest of my order was i spoke with the same woman who tried to serve us she hadn’t a clue told me it would be delivered following day no explanation then a few hours later it arrived.Delivery drivers were great but wickies really need to get there act together no staff should be on the front counter that have no experience me and my wife both said when we came out of store she could not be bothered with us we spent over £500 on doors this was the second order for that amount these people should realise if we didn’t buy goods they wouldn’t have wages or a job.”

Helpful Report

Posted 5 years ago

“will never use wickes again not told on delivery invoice curbe side delivery only this should be made clear when ordering not when it turns up and wont deliver to my first floor flat had to cancel £400 + order and told to return to depot”

Helpful Report

Posted 5 years ago

“The worst company in the world flooded my house having a new bathroom put in fitted it wrong and do not want to take responsibility for it. Please go elsewhere for your bathrooms.”

Helpful Report

Posted 5 years ago

“Absolutely shocking design for bathroom meant anyone over 6 feet tall would basically have to go to the loo with their feet in the bath! The fitters tried to rip me off by increasing their additional works by £8000 on the day of installation, (another reputable builder did the additional works for under £1000). Cancelled the fitters but foolishly kept the kitchen and bathroom units and, as I have now gone over the 30 days trying to find a new fitter they refuse to help or refund the completely useless units which I am now buying again for a different supplier. What a total waste of money!”

Helpful Report

Posted 5 years ago

“We r over the moon with our new kitchen. The fitters were so helpful.”

Helpful Report

Posted 5 years ago

“Ordered a kitchen from Wickes with my life savings. They get the money from you up front then when things go wrong they couldn't care less. Ok you'll see good reviews from people but no good reviews on them fixing any problems. They couldnt care less. The manager implied I was a liar and accused me of defamation of Wickes for saying their vetting process for fitters is useless cos nothing done for a week on my fitting.”

Helpful Report

Posted 5 years ago

“Ordered 5 doors and returned 2 of them along with door linings. They didnt give me a receipt to say they they were returned and I am still waiting for a credit. If this goes on for much longer I will have to involve the police as its theft. Avoid this company at all costs go elsewhere”

Helpful Report

Posted 5 years ago

“Ordered plasterboard. Two deliveries and both time boards damaged. The second-time driver left plasterboard outside against wall in rain and didn't even knock or call”

Helpful Report

Posted 5 years ago

“We ordered some clearance tiles from Wickes for home delivery when they had 15% offer on as we are trying to do up an entire house on a budget. The tiles were in stock when we ordered them but we requested a delayed delivery date of 4 weeks to enable us to fit the kitchen. The tiles were in stock when we ordered them and 2 days before we were expecting delivery we get an email from Wickes cancelling our order because they had clearly flogged our tiles to someone else!!! Most likely when the 15% deal had ended to make more money!!! If you order tiles to be delivered I suggest you get them delivered immediately so you do not get messed around like we did. They are not to be trusted! They held onto our money even though they knew that they would not be delivering these tiles and the rest of the order. Also check your paint order if you click and collect because I did not and they had given me normal paint when I paid extra for endurance paint and did not realise for several weeks when it was too late to return it!”

Helpful Report

Posted 5 years ago

“Made a trip especially to pick up a lock cylinder, area had been cordoned off as a guy was putting doors out. He could easily have passed the item I needed over, but it was much easier to say, come back tomorrow. Wasted 45 minutes trip for what would have taken him all of 2 minutes to pass the item over. Shame as usually find Wickes staff helpful, maybe a weekend employee. Crawley branch maybe you need to review customer service.”

Helpful Report

Posted 5 years ago

“I bought two doors from Wickes and found one was damaged. I contacted the store to ask for a replacement and they ordered one to be delivered the next day, it didn't arrive. I contacted Wickes and they told me that the door was out of stock, this made my blood boil as, they should of known this when they ordered it, they had the cheek to offer me 20% off the damaged door, not only is my blood boiling, there's steam coming from my ears I declined this and asked for a second replacement door they ordered the door but I would have to wait eight days for it to arrive. I'm now wrighting this review in disgust as the door didn't ture up again, the door wasn't ordered correctly and it hasn't arrived. Customer support has offered me £50 off the damaged door. I asked the chap on the phone if he would pay £80 for a damaged door, his answer was no so why ask me. I'm now in waiting for the fourth replacement door. I think this is some kind of wind up or a test from God, this doesn't happen in other DIY stores does it??????”

Helpful Report

Posted 5 years ago

“First of all I wouldn’t have given one star but I’ve had to so I leave a review! Absolutely disgusting customer service and rubbish website. I purchased an external door costing £530. It stated it didn’t come with a frame. I’d also checked in store and they told me the same thing. The guy had also looked online. Basically, they did do a frame but had labelled it under the manufactures name instead of the the name of the door! So now I have an expensive door with an unnecessary hardwood frame that doesn’t match and cost slightly less than the insulated perfect colour matched frame. Both in store and head office are rude ignorant and a bunch of liars. NEVER SHOP at WICKES!! The managers excuse was that his staff can’t know everything about their products! How about their premium products!!! Jesus, know something!”

Helpful Report

Posted 5 years ago

“I bought two inturnal door from Wickes Stockton store but had to be ordered online from the store as they didn't have them in stock. I had to wait in all day as there couldn't give an estimated time for delivery. The doors arrived and I decided to hang them the next day as I had limited time that day. When I unpacked them I found that one of the doors was damaged I contacted Wickes and they ordered a replacement door to arrive the next day. I had to wait in all day again as they couldn't give a delivery time. I waited untill 4-30pm and decided to phone Wickes to ask if my door was on the delivery van. I was then told that the door was out of stock and didn't know when it would be available again. I explained that I had been sat in all day waiting for the door that wasn't even coming, they should of known that this door was out of stock when they ordered the replacement. I then contacted customer support, they offered me 20% discount off the damaged door and apologized for the inconvinianc. I personally think that the discount was an insult as I have to repair the damage and I've also lost a day's work. I'll never shop at Wickes again and nether will my customer.”

Helpful Report

Posted 5 years ago

“Our experience with Wickes was excellent. Sheryl Mullinder at our local Telford Wickes was excellent as the designer. She made us aware of all the pull out storage systems and the height of built in appliances and cupboards as my wife is not very tall. Our installers, Lee Sargent and Nathan, were brilliant, nothing was too much trouble. We opted to have the team remove our old kitchen including floor and wall tiles, and do the complete install, units, electrics, gas, wall tiling and flooring. We had previously purchased our own built in appliances which Wickes installed for us. They also installed boiling tap, waste disposal and plinth heater. We were kept informed at all times as to what would be happening in terms of dates, visits etc.. We had chosen Sofia high gloss units and grey quartz titanium work surfaces with under mount sink. Everything happened when it was due. Very pleased with the results.”

Helpful Report

Posted 5 years ago

“I would never go back to Wickes. Our bathroom fitting was an awful unprofessional job. Took forever too. As we had a damp floor , which was well known to all concerned, they arrived on day 1 took the floor up and left. And i never saw a whole team of fitters again. Odd day here and there of one person. So the bathroom was not completed after a month! Wish I had known what awful bathroom fitters they employed and I would not have used Wickes and never will again! Customer care dont... they really dont care about the awful unprofessional fitters they use. AVOID AT ALL COSTS! there are other places to buy and fit bathrooms!”

Helpful Report

Posted 5 years ago

“AVOID WICKES!! Terrible, terrible, terrible service. Third week without a bathroom, left with an empty shell of a room and having to go to family and friends to have a shower.”

Helpful Report

Posted 5 years ago

“AVOID WICKES!! Terrible, terrible, terrible service. Third week without a bathroom, left with an empty shell of a room and having to go to family and friends to have a shower.”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,713 reviews