Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely avoid buying a new kitchen fr wickes!!... they messed up the measurements, sent the wrong colour sink which resulted in additional labour costs that they say they're not liable for!”

Helpful Report

Posted 4 years ago

“Brought a kitchen from wickes April 2019 now jan 2020 and still not finshed ,absolute shambles from the fitter 3 lots of worktops fitted wrong ,7 sinks ,tiles laid wonky ,cupboards fitted wrong ,2 doors replaced due peeling and cut wrong ,backs of 4 cupboards holes cut to big so had to be replaced,replacement shelf under sink ,screws put in wonky ,hole drilled right through the wall into my hall way behind the a radiator (I had to find this they didn't own up) had to fill ,plaster,decorate at my cost. And this is not all. Steer well clear of wickes this has been the worst experience of my life.”

Helpful Report

Posted 4 years ago

“Sent wrong thing--I ordered saw blades marked 22" but they claimed they were 21" and it was my mistake, and the first one was actually 20", I have now waited from October till January and they still want to keep my postage cost for their failings. And I had to buy elsewhere to get the job done.”

Helpful Report

Posted 4 years ago

“The most awful experience of my life. I’ve lived in a nightmare for the last seven months. The attitude of the store staff, regional contracts managers, customer services and claims department to date is worse than disgusting. Dismissive, not interested, they claim outstanding payment despite unfinished, substandard fitting without any authorisation and completely ignore an independent survey and a miriad of photographic evidence that shows a design fault, worktops that don’t fit , uneven overhangs, not sealed properly and an uneven joint one can drive a bus through. Sink and gas hob damaged by tiler, wires hanging from under cupboard lights, Screw holes that look like woodworm under wall cupboards, units bowed and of wrong size to fit, holes in back of base units and all units need adjusting to fit. Plumbing under sink is loose. Tiling is of gross substandard quality, brass edging strips ruined (£300 worth), and tiles £220 plus adhesive and grout, electric sockets and switches above worktops all of differing heights, a certificate of minor electrical works signed as tested and verified by an individual I have never hear of from a company I have never had dealings with and who has never set foot in my house and Wickes have constantly fobbed me off and basically called me a liar! If I’m not happy, go to the furniture ombudsman is their stock phrase! NEVER, ever buy your kitchen from Wickes in Southport and definitely don’t let one of their approved contract fitters install it!!! I am now pursuing my claim for refund and damages through the court so I can get my own fitter to reinstall the kitchen. I pity anyone who doesn’t have legal insurance cover as Wickes would have them over a barrel. I attach just a few of the photos as examples. One star rating is too good for them. The stress and anxiety has been awful and difficult to cope with as I have recently been widowed and also lost my mother soon after. The case is still ongoing and now in the hands of my solicitor.”

Helpful Report

Posted 4 years ago

“Even one star is one too many!! Cannot stress enough DO NOT use Wickes under any circumstances. The promises made in the showroom fade to a distant memory once money exchanges hands! Do yourself a favour - go elsewhere!”

Helpful Report

Posted 4 years ago

“Called in to Oldham store today to chose and purchase a bathroom. Met by someone who looked both of us up and down,we were casually dressed in jeans,informed us the bathroom would be around four and a half thousand pounds to five,I think expecting we would be shocked,not unexpected as we had looked around and priced up. A typical case of don't judge books by covers. We left and purchased on the same day from another store where service was excellent. After we had left the store I telephoned to speak with a manager to complain and was told none was available.”

Helpful Report

Posted 4 years ago

“Aftercare from Wickes is terrible. Extremely disappointed in the customer service. The initial kitchen fit was good but afterwards Wickes do not want to take any liability for a fault with the dodgy framework that will not hold a cupboard door that has come apart twice now. They are rude and inept. Once they have your money they are not interested and drag out complaints for months hoping you will leave it”

Helpful Report

Posted 4 years ago

“Would give zero stars if I could. I'd be here all day if I wrote everything this dreadful company did, but I'll summarise by saying if you like having endless problems, if you like waiting months for them to replace faulty parts, I'd you like your kitchen installed by people who leave pipes leaking, damaging your property and then being told you have to pay to fix it yourself, I'd you like ringing customer services and being insulted, if you like waiting a year and counting for them to ring you back, choose Wickes. If you prefer a competent company choose anyone else.”

Helpful Report

Posted 4 years ago

“Very poor customer service don’t want to know and you get no guarantee with your kitchen after it is done”

Helpful Report

Posted 4 years ago

“Very poor customer service experience. No response, so problems not solved. Proceed with caution when dealing with wickes.”

Helpful Report

Posted 4 years ago

“If i could give zero stars i would, ordered 2 bathrooms, main bathroom and en-suite, starting with en-suite first, well wish i had never gone near Wickes, it was issue after issue, they had agreed to do en-suite, finish this and then do main bathroom after about 3 weeks the en-suite was still not done, no lights, no mirrors or flooring no shower, got home to find they had ripped out 2nd bathroom with no warning leaving mess all down my stairs. after 10 weeks they finally finished after more issues, they also disclosed the original fitter had been sacked. Communication was awful and they tried to rip me off on specialist works but luckily i checked measurements and amounts. Dont go anywhere near wickes, they are awful just a few pictures many more”

Helpful Report

Posted 4 years ago

“I purchased a complete kitchen designed and installed by wicks 12 months ago one of the doors under the sink has swollen and split on the top have been in touch with wicks a lady in complaints told me Lauren Small (Wickes) Dec, 15:39 ; Thank you for your email. Please be advised that moisture ingress is not covered under your guarantee. I apologies for any inconvenience caused?. Sent photos of damage and it seems impossible to get past this point and get competent person from wicks to look at the problem I am in my seventies and thought this would be our for ever kitchen its not lasting a year, how can I get a response from them could be a fault with the work top and affect the other doors later the cost of the kitchen was over £20000 please advise thanks David Nicholls”

Helpful Report

Posted 4 years ago

“I was ordering a kitchen trough Wickes!!! I met Marcus who was a really nice person to us from design untill the complete order!!! Definitely recommended!!! 5 stars 🌟”

Helpful Report

Posted 4 years ago

“Do not use Wickes for fitted kitchens. The fitters are often builders who have accounts with them. I know of two who were approached by them. Before I knew this I had a kitchen fitted by Wickes. A disaster. One fitter to fit kitchen and lay tiled floor. Not an actual floor tiler. In the end I had to get my own tiler to lay it. When things go wrong Wickes say that's between you and the fitter, nothing to do with us. Do not think you will get any help from the ombudsman. As Wickes pay their wages they cannot be unbiased as I found out. My Advice do not use Wickes.”

Helpful Report

Posted 4 years ago

“AVOID at all costs!!! Shower leaking in newly installed bathroom causing water damage to my property. Wickes accepting no responsibility and have blamed the problem on how I clean the shower?!!! Customer services not interested and have fobbed me off at every opportunity - very much a case of they have my money and now don’t want to know. From reading reviews it seems my experience is not unique. Do yourself a favour avoid these cowboys and go elsewhere.”

Helpful Report

Posted 4 years ago

“AVOID at all costs!!! Problems with a leaking shower to newly installed bathroom which has caused water damage to my property. Wickes accepting no responsibility and have blamed the problem on how I clean the shower?!!! Customer services are not interested in helping and have fobbed me off at every opportunity - its very much a case of they have my money and now don’t want to know. From reading other reviews it seems my experience is not unique. Do yourself a favour, avoid these cowboys and go somewhere else.”

Helpful Report

Posted 4 years ago

“Awful! Avoid! We've paid £22,000 for the kitchen and fitting and we will have to pay more to get things fixed. Took 7 weeks, instead of the estimated 3 for the job to be finished. The new flooring was left gauged from replacing the broken freezer(the freezer was broken from day one, took 2 weeks to replace) Flooring has been left incomplete, 1-inch gap from the door frame. Parts of the kitchen cabinets are not secured properly. The breakfast bar is cut shorter than planned and useless. The splashback was bodged and not fitted properly; has highly visible joins. The slab worktops scratch really easily avoid these, the showroom worktops must be polished frequently to hide all the scratches. We had to have wickes return twice to fix a bodged cabinet that was wobbling if touched and looked like it would snap”

Helpful Report

Posted 4 years ago

“Bought a beautiful Wickes kitchen which the Wickes fitters have ruined with poor workmanship and laziness. Multiple problems. Customer service wrote a specific guarantee for us, so we would sign off as finished, and now they won’t honour it. The 1.74 rating on here would be much lower if those of us wanting to give zero ⭐️ could. Find yourself a quality fitter before buying anything.”

Helpful Report

Posted 4 years ago

“Same old problem . You make a lengthy order and then click “payment” and now you are in trouble because after you have put in half your details the screen goes lifeless . You can try again by re clicking payments but same thing happens . I tried six times without success necessitating a long phone call . Same happened in November but never again next time it’s B&Q , Travis Perkins etc etc”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. I had my kitchen designed at the Worthing store and Glen was absolutely amazing and yet the entire process there after has let him down. My kitchen is on a buy now pay later scheme. But someone from head office may want to contact me as my kitchen is incomplete and will not be paying until it is. Wrong deliveries, poor communication, poorly sent deliveries and missing items, time after time, 12 weeks and still not done. The ombudsman will be my next port of call”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,702 reviews