Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“My order never came and neither did my refund”

Helpful Report

Posted 4 years ago

“I wanted to order all the items to put up some fences - first issue they dont deliver fences!! So thats half the stuff they dont do. I ordered postcrete, screws, posts and a few other bits - had to order over two weeks ago for a delivery slot (that slot was yesterday). The night before I was called to say they didnt have postcrete - wth cant they check in advance or allocate stock to orders, so now they wont deliver my fence and dont have the crete, I could have had time to order it elsewhere so it all arrived the same day! Then the delivery - when i booked it said a 2 hour slot would be given 7am-7pm. Well, nothing, no slot. Im self employed, I need all the work I can get at the minute - but this kept me tied in at home until almost 5pm - turning down work, as sods law if Id have gone out at 11am thats when they would have come. Trying to ring them..... you may as well be trying to get hold of Santa Claus, I was hung up on at least 5 times- ring ring ring - receiver picked up and hung up - what an abysmal service. I never did get through (Wigston branch Leicester) One of the posts I got was split - terrible service, terrible products - the only bonus is Ill be able to use somewhere decent to get the fence panels and crete (both of which Ive actually found cheaper elsewhere for the same thing) Avoid terrible customer service (a few bits has cost me over £150 in lost work due to the inept delivery system - If i knew id have to stay in all day I wouldnt have bothered, but being told a 2 hour slot would be allocated on the day I thought that would be ok)”

Helpful Report

Posted 4 years ago

“I want to say thank you very much to an extremely helpful assistant called Jack in Wickes Stirling Scotland today. When I said that I could not find what I was looking for and almost walked out of the store he helped me and sorted out the correct screws for my table. The store was very well organised and all staff very polite. They are not easy times at the moment to shop or work in. I will go back. Well done.”

Helpful Report

Posted 4 years ago

“What is going on at Wickes?? By all means turn off click and collect at busy periods but when its on and stores are showing items in stock are my click and collects have been cancelled within 5 minutes of ordering, 3 today!! Sheffield North, Sheffield central and rotherham. incredibly annoying.”

Helpful Report

Posted 4 years ago

“Very poor quality control on timber Out of 3 pieces 2 had large splits and one very bent”

Helpful Report

Posted 4 years ago

“Avoid like the plague on the phone for over an hour never did get through”

Helpful Report

Posted 4 years ago

“I went in to Wicks Tottenham yesterday Saturday 6th June 2020 to pick-up some aerial ends. So there was a man and woman serving at the tool service section who were rude and totally unhelpful! I just wanted 2 aerial ends and you would have thought that I had asked for the world! They rolled their eyes and became awkward and rude, telling me that they didn't want to get me what I asked for because they didn't want to pull things out and create queues! I only wanted 2 male ends of an aerial cable and even bought one in with me to show them! I told them not to bother as I wouldn't want them to actually serve me, and walked out! Wicks needs to sort their staff out and definately teach the morons how to talk to customers! I won't go in there again and will buy my bathroom and flooring from B&Q”

Helpful Report

Posted 4 years ago

“Ordered a number of items including fence paint mid April for mid-May delivery. Paint never arrived. Delivery driver advise to 'ring up' as the paint was 'out of stock'. Customer Services constantly engaged or waiting time circa 2hours. Finally got through to a representative who advised she would e-mail the stores and someone would telephone within five hours. Nobody called. Refund received for one out of two items. Refund for second still awaited. Very poor customer services. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Twice now i have placed orders to be delivered and twice after waiting a month wickes have phoned the day before to say they didnt have my order in stock and were cancelling my order. Why didnt they at the time of orderinng tell me they didnt have it? Will I be using Wickes again? NO”

Helpful Report

Posted 4 years ago

“Ordered £258 of goods on 17th May, earliest delivery 6th June, got text day before saying slot was 07.. -18.00. Was all ready from 7.00 and stayed by phone waiting for delivery and nothing, no text to say if coming, and gave up at 20.00. Rang Customer service 10.00 next day to get told wait time is 30 mins. That changed to over 30 mins, and after 48 mins I gave up. Tried 30 times since but number engaged. Wasted whole day off work, job now totally delayed and local store now has no stock. Totally despairing and can't wait for Amazon to supply building materials so they are all totally screwed. Judging by other comments, getting money back will be a nightmare. I can cope with problems but NOT no information and NOT no way of contacting them. CEO is David Wood according to their call waiting Blarney, he is obviously made of the appropriate material and completely inert. Detest the management that cannot manage.”

Helpful Report

Posted 4 years ago

“One expensive missing item on delivery of £244 goods order, one item delivered damaged. Cannot contact customer services via email. Customer telephone line engaged, or, when eventually accessed, had half hour wait. Even resorted to trying fax shown on order but number unobtainable. Ended up sending written letter by post. Similar problem on a previous order.”

Helpful Report

Posted 4 years ago

“We wanted some decking panels because they were clearance we couldn't click and reserve, online it told us a store that had 8 in stock after trying for 2 days to get through to customer service and the store on the phone , to no avail we took the plunge and drove to the store in question only to be told they couldn't find them and that was one of those things”

Helpful Report

Posted 4 years ago

“HI again, Goods delivered this afternoon. Wickes failed to book in for the correct delivery date. Deferred till to day, sat in couriers depot. Postal sticker on goods confirms this and clearly states delivery for the 4th not the 3rd.Absolutely un professional and incompetent . What a waste of my time, simple message would have at least been prefered.”

Helpful Report

Posted 4 years ago

“one word, dreadful”

Helpful Report

Posted 4 years ago

“Do not use this shambles of a company if you're desperate for materials. If I could give 0 stars, I would. I totally understand that we are currently in unprecedented times but that doe not excuse Wickes unprecedentedly bad ordering policy. Made bulk order on 11th May, next available delivery (2nd June) which, under the current circumstances I accept. Money taken out straight away and all items in stock. Recieved a call day before deliver (3 weeks after initial order) to say one of the items, which just happened to be the most important, was out of stock. When I spoke to representative, I was told that they don't reserve stock once you pay for it but instead wait until the day before delivery (in this case 3 weeks later) to pick your items (if they are still in stock)! What a ridiculous policy. To add insult to injury, I was told that I would have to wait 9 days for a refund! I can understand this if it were an unwanted or damaged item that I was returning but not for something I've already waited more than 3 weeks for only to find, the day before, that I won't be getting it! Shambles of a company! Please avoid!!!!”

Helpful Report

Posted 4 years ago

“Hi, Goods not delivered as ordered. Awaited in all day for a7.00-7.00 delivery spot. No communication from wickes at all. No email or chat available. 50 minutes wait time to get contacted. Sandy was no use or help, wickes couldn't be bothered to despatch on time or contact me. He hid behind small print, can't guarantee mayor time of delivery, But refused to accept their rule of cancelling the order within 14days or prior to despatch. Have no Idea when my order will be delivered. Will update later,But if you cannot get Locally don't order online.”

Helpful Report

Posted 4 years ago

“We wanted to build a bespoke swing in front garden and though we've had bad experiences from Wickes before, due to CV19, there were no other timber merchants available, so; 230520 We placed our order from Wickes, delivery arranged for 080620. After we placed order, we realised we needed an extra item, so emailed to enquire how to add this extra item to order 240520 Wickes replied, to advise cannot add item to order, has to cancel and reorder We replied to request for order to be cancelled 260520 No reply from Wickes, we called, Wickes cancelled order, but advised this order is divided into two parts, Wickes part is cancelled and refund invoked immediately, however, other part is from timber merchant, have to wait 14 days. We made another new order. 290520 Delivery of 3 pieces of timber, realised they were from first order, not from our new order, courier instruct us to contact Wickes to arrange collection and refund. Immediately emailed Wickes to advise 030620 Received numerous automated template replies from Wickes, with no personal response to our concerns raised. 040620 Now the 3 pieces of large long timber (45 x 170 x 4800mm) are lying blocking our front garden path to the gate, causing both nuisance and health hazard to all of us, especially a 61yo man with heart condition, yet Wickes have yet to respond either to arrange recollection or refund, except to blame the CV19 situation for their malaise non existent customer service. I have asked my builders if they can use the timber, but they are not keen to do so, because as you can see from the photos attached, the 3 pieces of timber have large cracks (over 12cm), knot hole that goes right through its width and numerous tie cuts into its edges.”

Helpful Report

Posted 4 years ago

“Bought 28 boxs of your urban grey tiles and they were all different sizes. Customers have been complaining about these tiles for at least four years and you have done nothing about it.Bought a tile cutter that does not work. Store manager will not return my calls. Customer service is a joke. I now see that Wicks is all about profit and ripping there customers off.”

Helpful Report

Posted 4 years ago

“NEVER USE AGAIN Ordered paint. Never delivered but money taken. Customer service is diabolical. They never reply!”

Helpful Report

Posted 4 years ago

“I ordered one fence panel on 4th April (along with some compost). The stated delivery date was 5th May. The compost turned up on 5th May but the delivery note states that they didn't pick the fence panel. Delivery driver said it was going to be delivered separately the same day. Nothing. The customer services line is engaged 8am-5pm. I have sent 4 emails carefully explaining the situation and including the delivery note - I have had one reply on 14th May promising delivery. Nothing. I went to local store who promised delivery on 1st June. Nothing. I needed to replace the fence panel before we moved out (3 weeks ago now) and Landlord is withholding return of my deposit (££££s) until the fence is fixed or he will employ a fencing company to come and replace it with £££s deducted from my deposit. Stupidly I held out all this time and have only realised that my experience is far from isolated. Just like the experience of others below, they have already taken my money. In the future I am going to avoid Wickes and Travis Perkins (parent company) at all costs as their systems, logistics and management appear shambolic.”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,694 reviews