Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

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“ordered compost for delivery they gave me a delivery date of 28th May nothing arrived - made sthree phone calls to customer services - waiting time to get through each call about 1 hour 40 minutes result customer services stated they did not know why I had not received a delivery & they could not find out as Bexhill were refusing to answer the phone I tried phoning Bexhill I got the same no one answering the phone made a complaint via paypal a couple of days later (it is now 5th June) I received a phone call & a lady said that they would deliver my order on 10th June it is now late afternoon & guess what NO delivery tried phoning customer services 1 hour 30 minutes waiting time tried phoning Bexhill no answer WICKES ARE NOT WORTH CONSIDERING SERVICE IS NON EXISTANT”

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Posted 4 years ago

“Similarly awful experience to many other reviews given here. Ordered some paint samples and a stepladder (£80) on 31.03.2020. 2 months later had not received the stepladder so e-mailed customer services and was told they would chase this with the supplier and give me an update. 1 month after this (3 months since the order) I have received no further contact. Tried to e-mail customer services again to request a refund and got an automated reply says the quickest way is to ring them. On hold for over an hour so far. I understand things must be more difficult given the current situation but other companies do not seem to have such terrible customer service. Please avoid Wickes if you do not want to risk having your time and money wasted.”

Helpful Report

Posted 4 years ago

“customer service non existent, can not email as inbox full, automatic reply to emails informing the quickest way to contact them is by phone, 2 hours 29 mins and still not through, terrible company.”

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Posted 4 years ago

“Paid 550 for a door, booked a builder for 2 days after delivery, no door, emailed customer service, this was bounced back with instructions to phone customer service, could not get through, currently on hold for 1hr and 6 mins, do not purchase from Wickes, terrible company that takes your money but does not care once they have it.”

Helpful Report

Posted 4 years ago

“place an order, spent 400, went out of my bank. no damn order number or mail, tried ringing customer services. Its a joke, 14 time so far, wasted 2.5 hours. Still no luck. If ever there was a company ready to go down, its got to be this one, they are very very bad”

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Posted 4 years ago

“My order never came and neither did my refund”

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Posted 4 years ago

“I wanted to order all the items to put up some fences - first issue they dont deliver fences!! So thats half the stuff they dont do. I ordered postcrete, screws, posts and a few other bits - had to order over two weeks ago for a delivery slot (that slot was yesterday). The night before I was called to say they didnt have postcrete - wth cant they check in advance or allocate stock to orders, so now they wont deliver my fence and dont have the crete, I could have had time to order it elsewhere so it all arrived the same day! Then the delivery - when i booked it said a 2 hour slot would be given 7am-7pm. Well, nothing, no slot. Im self employed, I need all the work I can get at the minute - but this kept me tied in at home until almost 5pm - turning down work, as sods law if Id have gone out at 11am thats when they would have come. Trying to ring them..... you may as well be trying to get hold of Santa Claus, I was hung up on at least 5 times- ring ring ring - receiver picked up and hung up - what an abysmal service. I never did get through (Wigston branch Leicester) One of the posts I got was split - terrible service, terrible products - the only bonus is Ill be able to use somewhere decent to get the fence panels and crete (both of which Ive actually found cheaper elsewhere for the same thing) Avoid terrible customer service (a few bits has cost me over £150 in lost work due to the inept delivery system - If i knew id have to stay in all day I wouldnt have bothered, but being told a 2 hour slot would be allocated on the day I thought that would be ok)”

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Posted 4 years ago

“I want to say thank you very much to an extremely helpful assistant called Jack in Wickes Stirling Scotland today. When I said that I could not find what I was looking for and almost walked out of the store he helped me and sorted out the correct screws for my table. The store was very well organised and all staff very polite. They are not easy times at the moment to shop or work in. I will go back. Well done.”

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Posted 4 years ago

“What is going on at Wickes?? By all means turn off click and collect at busy periods but when its on and stores are showing items in stock are my click and collects have been cancelled within 5 minutes of ordering, 3 today!! Sheffield North, Sheffield central and rotherham. incredibly annoying.”

Helpful Report

Posted 4 years ago

“Very poor quality control on timber Out of 3 pieces 2 had large splits and one very bent”

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Posted 4 years ago

“Avoid like the plague on the phone for over an hour never did get through”

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Posted 4 years ago

“I went in to Wicks Tottenham yesterday Saturday 6th June 2020 to pick-up some aerial ends. So there was a man and woman serving at the tool service section who were rude and totally unhelpful! I just wanted 2 aerial ends and you would have thought that I had asked for the world! They rolled their eyes and became awkward and rude, telling me that they didn't want to get me what I asked for because they didn't want to pull things out and create queues! I only wanted 2 male ends of an aerial cable and even bought one in with me to show them! I told them not to bother as I wouldn't want them to actually serve me, and walked out! Wicks needs to sort their staff out and definately teach the morons how to talk to customers! I won't go in there again and will buy my bathroom and flooring from B&Q”

Helpful Report

Posted 4 years ago

“Ordered a number of items including fence paint mid April for mid-May delivery. Paint never arrived. Delivery driver advise to 'ring up' as the paint was 'out of stock'. Customer Services constantly engaged or waiting time circa 2hours. Finally got through to a representative who advised she would e-mail the stores and someone would telephone within five hours. Nobody called. Refund received for one out of two items. Refund for second still awaited. Very poor customer services. Avoid at all costs.”

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Posted 4 years ago

“Twice now i have placed orders to be delivered and twice after waiting a month wickes have phoned the day before to say they didnt have my order in stock and were cancelling my order. Why didnt they at the time of orderinng tell me they didnt have it? Will I be using Wickes again? NO”

Helpful Report

Posted 4 years ago

“Ordered £258 of goods on 17th May, earliest delivery 6th June, got text day before saying slot was 07.. -18.00. Was all ready from 7.00 and stayed by phone waiting for delivery and nothing, no text to say if coming, and gave up at 20.00. Rang Customer service 10.00 next day to get told wait time is 30 mins. That changed to over 30 mins, and after 48 mins I gave up. Tried 30 times since but number engaged. Wasted whole day off work, job now totally delayed and local store now has no stock. Totally despairing and can't wait for Amazon to supply building materials so they are all totally screwed. Judging by other comments, getting money back will be a nightmare. I can cope with problems but NOT no information and NOT no way of contacting them. CEO is David Wood according to their call waiting Blarney, he is obviously made of the appropriate material and completely inert. Detest the management that cannot manage.”

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Posted 4 years ago

“One expensive missing item on delivery of £244 goods order, one item delivered damaged. Cannot contact customer services via email. Customer telephone line engaged, or, when eventually accessed, had half hour wait. Even resorted to trying fax shown on order but number unobtainable. Ended up sending written letter by post. Similar problem on a previous order.”

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Posted 4 years ago

“We wanted some decking panels because they were clearance we couldn't click and reserve, online it told us a store that had 8 in stock after trying for 2 days to get through to customer service and the store on the phone , to no avail we took the plunge and drove to the store in question only to be told they couldn't find them and that was one of those things”

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Posted 4 years ago

“HI again, Goods delivered this afternoon. Wickes failed to book in for the correct delivery date. Deferred till to day, sat in couriers depot. Postal sticker on goods confirms this and clearly states delivery for the 4th not the 3rd.Absolutely un professional and incompetent . What a waste of my time, simple message would have at least been prefered.”

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Posted 4 years ago

“one word, dreadful”

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Posted 4 years ago

“Do not use this shambles of a company if you're desperate for materials. If I could give 0 stars, I would. I totally understand that we are currently in unprecedented times but that doe not excuse Wickes unprecedentedly bad ordering policy. Made bulk order on 11th May, next available delivery (2nd June) which, under the current circumstances I accept. Money taken out straight away and all items in stock. Recieved a call day before deliver (3 weeks after initial order) to say one of the items, which just happened to be the most important, was out of stock. When I spoke to representative, I was told that they don't reserve stock once you pay for it but instead wait until the day before delivery (in this case 3 weeks later) to pick your items (if they are still in stock)! What a ridiculous policy. To add insult to injury, I was told that I would have to wait 9 days for a refund! I can understand this if it were an unwanted or damaged item that I was returning but not for something I've already waited more than 3 weeks for only to find, the day before, that I won't be getting it! Shambles of a company! Please avoid!!!!”

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Posted 4 years ago

Wickes is rated 1.5 based on 1,702 reviews