Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,712 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“A totally disastrous company to deal with. If you have a problem with an order your are in trouble. They have no intention of helping you resolve any problem, they just don`t care. We bought a Keter Store-It Out Midi Outdoor Plastic Garden Storage Shed. There were holes in the base and a crack and also lid hinges missing. It looked like a returned item when it arrived, just thrown back in the box and dumped on us. No refund given no missing parts sent. Absolutely SHOCKING!”

Helpful Report

Posted 4 years ago

“Total joke of a company cancelled our order the night before the delivery , based on lack of supply of materials even though our order was placed four weeks ago took our money straight away over £250 and its been sat in their bank account ever since . Customer service is a joke may as well no have one takes ages to get through and they couldnt really care less , we wanted to speak to the person involved in sending us the last minute e mail and guess what , she was busy hahahah COWARD !! PLEASE TAKE THIS REVIEW SERIOUSLY WICKES ARE A SHAMBLES , THEY DO NOT CARE ABOUT CUSTOMERS IF A COMPANY THINKS ITS ACCEPTABLE TO E MAIL THE NIGHT BEFORE THE DELIVERY AND CANCEL IT AND THINK THATS OK THEN THEY DESERVE TO HAVE NO CUSTOMERS , WHICH IS WHY WE FAMILY AND FRIENDS WILL NEVER USE WICKES AGAIN , PLUS WORD OF MOUTH TO OTHER PEOPLE WILL BE AVOID LIKE THE PLAGUE !!! IF I COULD GIVE NO STARS I WOULD .”

Helpful Report

Posted 4 years ago

“AWFUL, SHOCKING NO CUSTOMER SERVICE, MY FLOORING WAS BROKEN AND DAMAGED EVERY PIECE OF IT WHEN IT WAS DELIVERED, CANNOT GET THROUGH TO WICKES ON THE PHONE, VERY DISTRESSED BY THIS EXPERIENCE AND WILL NEVER USE THEM AGAIN, EMAILS BOUNCE BACK FROM CUSTOMER SERVICE DEPT, I HAVE ALSO EMAIILED MANAGEMENT WHO HAVE NOT REPLIED THEY ARE HIDING FROM THE PAYING CUSTOMERS, DO NOT SUPPORT THIS BUSINESS IT IS DREADFUL AVOID AVOID AVOID SEE NUMEROUS COMPLAINT REVIEWS SPEAKS FOR ITSELF”

Helpful Report

Posted 4 years ago

“I have decided to review Wickes again after reading about other customers experiences. My complaint in the main was due to the fitting of my kitchen my other concerns which I have voiced are well documented ie bad design lack of being able to give a correct delivery date the list goes one. The worst was using Wickes 'Trusted and approved fitters.' I asked Wickes on many occasions what qualifications they had but never got an answer or indeed answers to any of my questions. The workers were told by the boss of C & C, Wickes trusted and approved fitters to refit the kitchen before plastering. I have contacted many outlets to see if this was the normal practice and the answer was a resounding NO. On complaining to Wickes about the state of the kitchen and sending about 40 photos to their complaints dept, C & C sent the plasterer back with a tube of polyfiller to put things right. This would have been laughable but believe me it was far from funny. The worring thing was the Boss of C & C the so called trusted installers saw for himself what was going on and did nothing hence I was labelled 'trouble' for contacting Wickes direct. Like many who have reviewed Wickes on this page you experience a complete shut down after a while and I doubt my concerns will ever be addressed or recompensed for such an awful experience or what it will cost me to put things right. So some pointers if you are going to Wickes for your new kitchen. 1. You are locked it to a finance company so you cannot withhold your hard earned money until you are pleased with the finished job. 2. Its no good writing to Mr David Wood CEO as I am sure he is a figment of my imagination. 3. If you accept any remuneration for bad service you are not likely to see any of it. 4 This is the most important, they already have your money so Wickes are not bothered and hope we, the betrayed customers will just get fed up and go away. If you see Wickes new video for your new kitchen it all sounds so wonderful but please take care. Make a note of everything take lots of pictures of the on going installation. Keep a diary of events never pay the fitters extra money unless you are absolutely sure its not all ready been paid for. Check when you pay the fitting company the final bill that it is correct. You have been warned. Lastly I don't expect anything will be done as Wickes has 5 stars on Trust Pilot how they have managed this is beyond me. Take care and stay safe all you Wickes customers.”

Helpful Report

Posted 4 years ago

“Cricklewood staff extremely rude and arrogant. Shouted at me for coming into the store whilst pregnant which is absolutely ridiculous. Learn some customer service skills.”

Helpful Report

Posted 4 years ago

“Horrific - jumped on the covid-19 band wagon. Took everyone's money when they could not deliver... been waiting 6 weeks for my order. 2.5 hours on phone to customer services. Big problem.”

Helpful Report

Posted 4 years ago

“My complaint is about Wickes supply and install a kitchen back in Janaury 2020. From not being able to organise a delivery date to horrendous 'kitchen fitters' it was a shambles from the start. This was made worse by being an elderly consumer and living alone I was treated to ageist remarks and constant demands for extra cash as parts of the on going fitting was 'not included in the price paid'. I constantly told Wickes and asked for support but Wickes kept referring me to the installers as it was deemed a separate contract even though Trading Standards advised this was not so. Laminate flooring was laid over existing carpet instead of the floor being screeded and plastering was was done after all units installed and flooring laid and new work tops fitting. But I got all the blame as after each job done I was asked by the fitter that if I didn't sign their work sheets they would not be paid and when the fitter left I was told that their boss had labelled me as 'trouble'. I have had a series of correspondence with various managers and was only offered £200 which would not cover the costs of putting things right. Due to the constant stone walling and being 'trouble' and with all that is going on with this terrible lockdown (which I feel sure Wickes will blame me for) I wrote to Mr David Wood CEO, for his view but got no reply. I did tell a My Nyendwa that I would accept £500 in settlement to be donated the hospital Cancer unit where my late Husband had his treatment. I have heard nothing since and have been unable to get contact him. If you watch Wickes new slick video and if you are looking for a kitchen it implies 'Your Trust OUR Installers. I was constantly told that the installers had nothing to do with Wickes. It also says 'OUR' experienced installers will fit your kitchen to the highest standards, so you can relax knowing your kitchen is in safe hands' I did get a call over a week ago from Mr Jon Robinson who said he as an independent advisor and Trading Standards were looking into this. When I rang Mr Robinson his answer phone announced 'Mr Robinson, Wickes Claims Manager' so Wickes was looking into Wickes complaints so how does that work. So by all means enjoy a lovely new kitchen from Wickes and if are an elderly consumer remember take someone you trust with you and NEVER NEVER sign anything you don't fully understand.”

Helpful Report

Posted 4 years ago

“Is this a legal business? I ordered 6 bags of compost on 15 of April and I paid £56! with scheduled delivery on 12 of May, Around 19 of May I received a refund of £42.72!!! (Promotions no longer applicable!!) Could somebody tell me if it is legal to rob £13.28 for nothing?? Of course no answer for many emails!”

Helpful Report

Posted 4 years ago

“If I could have put 0 stars, I would have. I have recently had the most horrendous experience with Wickes. I am currently owed approx. £100 worth of refund for an order which I was informed a day before expected delivery that they could not fulfil due to lack of stock, despite me processing my order 3 weeks prior and my order being confirmed as in stock.I also have a second order which has been missing for a week, which I have had no communication about or refund for. I have tried contacting the store directly, and the customer service department which they are either not answering or I am facing 1-2 hour waits each time, and so far have no outcome to my queries. I have just been cut off speaking to an advisor and have had no follow up call, despite having my contact number on file. I would urge anyone to avoid buying anything online from Wickes currently, as it's likely you will not receive your order, or your money back.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“ordered compost for delivery they gave me a delivery date of 28th May nothing arrived - made sthree phone calls to customer services - waiting time to get through each call about 1 hour 40 minutes result customer services stated they did not know why I had not received a delivery & they could not find out as Bexhill were refusing to answer the phone I tried phoning Bexhill I got the same no one answering the phone made a complaint via paypal a couple of days later (it is now 5th June) I received a phone call & a lady said that they would deliver my order on 10th June it is now late afternoon & guess what NO delivery tried phoning customer services 1 hour 30 minutes waiting time tried phoning Bexhill no answer WICKES ARE NOT WORTH CONSIDERING SERVICE IS NON EXISTANT”

Helpful Report

Posted 4 years ago

“Similarly awful experience to many other reviews given here. Ordered some paint samples and a stepladder (£80) on 31.03.2020. 2 months later had not received the stepladder so e-mailed customer services and was told they would chase this with the supplier and give me an update. 1 month after this (3 months since the order) I have received no further contact. Tried to e-mail customer services again to request a refund and got an automated reply says the quickest way is to ring them. On hold for over an hour so far. I understand things must be more difficult given the current situation but other companies do not seem to have such terrible customer service. Please avoid Wickes if you do not want to risk having your time and money wasted.”

Helpful Report

Posted 4 years ago

“customer service non existent, can not email as inbox full, automatic reply to emails informing the quickest way to contact them is by phone, 2 hours 29 mins and still not through, terrible company.”

Helpful Report

Posted 4 years ago

“Paid 550 for a door, booked a builder for 2 days after delivery, no door, emailed customer service, this was bounced back with instructions to phone customer service, could not get through, currently on hold for 1hr and 6 mins, do not purchase from Wickes, terrible company that takes your money but does not care once they have it.”

Helpful Report

Posted 4 years ago

“place an order, spent 400, went out of my bank. no damn order number or mail, tried ringing customer services. Its a joke, 14 time so far, wasted 2.5 hours. Still no luck. If ever there was a company ready to go down, its got to be this one, they are very very bad”

Helpful Report

Posted 4 years ago

“My order never came and neither did my refund”

Helpful Report

Posted 4 years ago

“I wanted to order all the items to put up some fences - first issue they dont deliver fences!! So thats half the stuff they dont do. I ordered postcrete, screws, posts and a few other bits - had to order over two weeks ago for a delivery slot (that slot was yesterday). The night before I was called to say they didnt have postcrete - wth cant they check in advance or allocate stock to orders, so now they wont deliver my fence and dont have the crete, I could have had time to order it elsewhere so it all arrived the same day! Then the delivery - when i booked it said a 2 hour slot would be given 7am-7pm. Well, nothing, no slot. Im self employed, I need all the work I can get at the minute - but this kept me tied in at home until almost 5pm - turning down work, as sods law if Id have gone out at 11am thats when they would have come. Trying to ring them..... you may as well be trying to get hold of Santa Claus, I was hung up on at least 5 times- ring ring ring - receiver picked up and hung up - what an abysmal service. I never did get through (Wigston branch Leicester) One of the posts I got was split - terrible service, terrible products - the only bonus is Ill be able to use somewhere decent to get the fence panels and crete (both of which Ive actually found cheaper elsewhere for the same thing) Avoid terrible customer service (a few bits has cost me over £150 in lost work due to the inept delivery system - If i knew id have to stay in all day I wouldnt have bothered, but being told a 2 hour slot would be allocated on the day I thought that would be ok)”

Helpful Report

Posted 4 years ago

“I want to say thank you very much to an extremely helpful assistant called Jack in Wickes Stirling Scotland today. When I said that I could not find what I was looking for and almost walked out of the store he helped me and sorted out the correct screws for my table. The store was very well organised and all staff very polite. They are not easy times at the moment to shop or work in. I will go back. Well done.”

Helpful Report

Posted 4 years ago

“What is going on at Wickes?? By all means turn off click and collect at busy periods but when its on and stores are showing items in stock are my click and collects have been cancelled within 5 minutes of ordering, 3 today!! Sheffield North, Sheffield central and rotherham. incredibly annoying.”

Helpful Report

Posted 4 years ago

“Very poor quality control on timber Out of 3 pieces 2 had large splits and one very bent”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,712 reviews