Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Very poor customer service experience. No response, so problems not solved. Proceed with caution when dealing with wickes.”

Helpful Report

Posted 5 years ago

“If i could give zero stars i would, ordered 2 bathrooms, main bathroom and en-suite, starting with en-suite first, well wish i had never gone near Wickes, it was issue after issue, they had agreed to do en-suite, finish this and then do main bathroom after about 3 weeks the en-suite was still not done, no lights, no mirrors or flooring no shower, got home to find they had ripped out 2nd bathroom with no warning leaving mess all down my stairs. after 10 weeks they finally finished after more issues, they also disclosed the original fitter had been sacked. Communication was awful and they tried to rip me off on specialist works but luckily i checked measurements and amounts. Dont go anywhere near wickes, they are awful just a few pictures many more”

Helpful Report

Posted 5 years ago

“I purchased a complete kitchen designed and installed by wicks 12 months ago one of the doors under the sink has swollen and split on the top have been in touch with wicks a lady in complaints told me Lauren Small (Wickes) Dec, 15:39 ; Thank you for your email. Please be advised that moisture ingress is not covered under your guarantee. I apologies for any inconvenience caused?. Sent photos of damage and it seems impossible to get past this point and get competent person from wicks to look at the problem I am in my seventies and thought this would be our for ever kitchen its not lasting a year, how can I get a response from them could be a fault with the work top and affect the other doors later the cost of the kitchen was over £20000 please advise thanks David Nicholls”

Helpful Report

Posted 5 years ago

“I was ordering a kitchen trough Wickes!!! I met Marcus who was a really nice person to us from design untill the complete order!!! Definitely recommended!!! 5 stars 🌟”

Helpful Report

Posted 5 years ago

“Do not use Wickes for fitted kitchens. The fitters are often builders who have accounts with them. I know of two who were approached by them. Before I knew this I had a kitchen fitted by Wickes. A disaster. One fitter to fit kitchen and lay tiled floor. Not an actual floor tiler. In the end I had to get my own tiler to lay it. When things go wrong Wickes say that's between you and the fitter, nothing to do with us. Do not think you will get any help from the ombudsman. As Wickes pay their wages they cannot be unbiased as I found out. My Advice do not use Wickes.”

Helpful Report

Posted 5 years ago

“AVOID at all costs!!! Shower leaking in newly installed bathroom causing water damage to my property. Wickes accepting no responsibility and have blamed the problem on how I clean the shower?!!! Customer services not interested and have fobbed me off at every opportunity - very much a case of they have my money and now don’t want to know. From reading reviews it seems my experience is not unique. Do yourself a favour avoid these cowboys and go elsewhere.”

Helpful Report

Posted 5 years ago

“AVOID at all costs!!! Problems with a leaking shower to newly installed bathroom which has caused water damage to my property. Wickes accepting no responsibility and have blamed the problem on how I clean the shower?!!! Customer services are not interested in helping and have fobbed me off at every opportunity - its very much a case of they have my money and now don’t want to know. From reading other reviews it seems my experience is not unique. Do yourself a favour, avoid these cowboys and go somewhere else.”

Helpful Report

Posted 5 years ago

“Awful! Avoid! We've paid £22,000 for the kitchen and fitting and we will have to pay more to get things fixed. Took 7 weeks, instead of the estimated 3 for the job to be finished. The new flooring was left gauged from replacing the broken freezer(the freezer was broken from day one, took 2 weeks to replace) Flooring has been left incomplete, 1-inch gap from the door frame. Parts of the kitchen cabinets are not secured properly. The breakfast bar is cut shorter than planned and useless. The splashback was bodged and not fitted properly; has highly visible joins. The slab worktops scratch really easily avoid these, the showroom worktops must be polished frequently to hide all the scratches. We had to have wickes return twice to fix a bodged cabinet that was wobbling if touched and looked like it would snap”

Helpful Report

Posted 5 years ago

“Bought a beautiful Wickes kitchen which the Wickes fitters have ruined with poor workmanship and laziness. Multiple problems. Customer service wrote a specific guarantee for us, so we would sign off as finished, and now they won’t honour it. The 1.74 rating on here would be much lower if those of us wanting to give zero ⭐️ could. Find yourself a quality fitter before buying anything.”

Helpful Report

Posted 5 years ago

“Same old problem . You make a lengthy order and then click “payment” and now you are in trouble because after you have put in half your details the screen goes lifeless . You can try again by re clicking payments but same thing happens . I tried six times without success necessitating a long phone call . Same happened in November but never again next time it’s B&Q , Travis Perkins etc etc”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. I had my kitchen designed at the Worthing store and Glen was absolutely amazing and yet the entire process there after has let him down. My kitchen is on a buy now pay later scheme. But someone from head office may want to contact me as my kitchen is incomplete and will not be paying until it is. Wrong deliveries, poor communication, poorly sent deliveries and missing items, time after time, 12 weeks and still not done. The ombudsman will be my next port of call”

Helpful Report

Posted 5 years ago

“i am so pleased that wickes were closed today when i went to buy a kitchen after reading these reviews, why would you as a company waste all that money on advertising 50% of your kitchens then not be open,i watched car after car turning round at the doors shaking there heads.looks like i had a lucky escape”

Helpful Report

Posted 5 years ago

“Awful experience. 15 months of ongoing dialogue and visits by different fitters. The original ones were sacked apparently as they’d had so many complaints. I have let it go now as I’m fed up of it all. Some things not resolved and had to accept £170 compensation. Absolutely terrible experience. Go to a private firm ! X”

Helpful Report

Posted 5 years ago

“I had my 2 bathrooms fitted by wickes installation team. Instead of 3 weeks which was agreed at the beginning it took 3 months. Whilst it was fitted installer left without water and Electricity on one of the hottest night in London. Once finished there was a leak which has affected my downstairs neighbours. After all this I was offered £100 compensation which I haven’t received. Please be aware of Wickes services.”

Helpful Report

Posted 5 years ago

“17.5 weeks to install a bathroom - damage created by Wickes contractors, refuse to fix or pay for, state will have to go through my own insurance AVOID AVOID AVOID AVOID”

Helpful Report

Posted 5 years ago

“Crawley wickes store are a joke. It has taken 11 weeks to finally finish my kitchen. What compensation did they offer? £175. There is nothing professional about the service. Wrong plans, wrong items sent and delays. A leaking sink for several weeks which has just been resolved. Stay away from these cowboys. Wickes, the installers don’t care about the customer just the money they can get out of you. They blame things on snagging which are clearly design faults. Measurements were incorrect so we could not fit the fridge freezer. They put a door on back to front because apparently the boiler was too big. Clearly a design issue? Needless to say this saga has continued for 11 weeks. I suffer from multiple sclerosis and this whole affair has been very stressful. All wickes can say is we are sorry you are disappointed, we are sorry you are not happy with the service. You read other reviews and you see the same standard reply. We are sorry. Please just do not use wickes. They are not professional, they do not care about the customer. They do care about how much money they can get out of you. I have had enough of wickes. Stay well clear.”

Helpful Report

Posted 5 years ago

“Pre ordered paint . 2 weeks later still not arrived. I have cancelled order”

Helpful Report

Posted 5 years ago

“The kitchen commenced on 7th October and is still not finished on 12 December. First fitting 75% of the units had to be removed and refitted. Second attempt still had issues. Concerned about what we could see we decided to explore the work we couldn’t initially see. Electrics had to be checked and re done as a result. The hall floor has been damaged along with the drive. The next door neighbours wall has been partially knocked down. There has been a skip on our drive all of this time. We have not been able to use our garage as this is now a Wickes store room. Cumulatively we have spent days waiting for contractors, continuously chasing to find out what is happening. Completely disorganised. The contractors leave your home looking like a building site. Wickes and their contractors do not care about your experience or have any respect for your home. Wickes ask for all the money up front and then you are completely at their mercy. I am seriously concerned how they vet their contractors and the level of due diligence around this.”

Helpful Report

Posted 5 years ago

“Wickes charged us £18,000 for a fairly standard kitchen and a further £6,000 for a Bathroom. This is because they charge you the price and then the fitters charge you a second price. In our case the installment fee charged by Wickes was nearly £3000, but that was without the fitters charging massive fees for anything they did. The fitters added a further £4000 to the bill for basically laying a floor, a bit of skimming of the plasterwork and a few electricals and plaumbing. The same happened in respect of the bathroom. There is no estimate, these fitters just turn up and charge what they like. The kitchen is just average size, and the units are bog-standard Wickes kitchen units and the kitchen and bathroom were not in a bad state of repair, indeed the kitchen we previously had was better than the Wickes one. As for the appliances they were the cheapest you could possible buy. The sink had to be replaced after a year, and is cheap and nasty metal that scratches really easily. We also had trouble with deliveries, and my Dad who is a care for my mum who has Alzheimers even asked Wickes if they could not deliver early in the morning, as he often is extremely tired and is often uop at night with my mum. This was a big mistake as virtually every delivery after that was at 7am on the dot, except one delivery that they ran g to say was being delivered but never turned up, despite my parents waiting in for days. In the end the Wickes driver claimed my parents weren't in, which was a lie. The workman also just turn up at 7am, which is often difficult for the elderly and those with heath problems. However the final insult was having to go to the Wickes store numerous times to try and get the VAT back. My mum is now in a wheelchair and it was difficult enough, but was made more difficult by the disgusting attitude of the Wickes staff who realy were not interested. In the end we managed to get some of the VAT back but this was only after numerous trips and phone calls. My advice would be to avoid Wickes at all cost, and to make sure that everything is properly costed up front, so you don't get a massive over inflated bill for extra work. Personally I would not even step foot in Wicked ever again in my life.”

Helpful Report

Posted 5 years ago

“Absolutely disgusted with customer service I brought a complete kitchen with appliances from wickes and since it’s been delivered I’ve have had nothing but trouble parts missing parts damaged it has taken 5 attempts to replace a door that has arrived damaged each time having to wait a week each time for it to be replaced. Not good enough. The amount of phone calls ,hanging on for answers customer service not calling back. It has cost me money keep phoning. I even email the MD because I wasn’t getting any help he put me back to customer service. Here we went again. Sheridan’s who were booked to fit work tops not turning up when booked. This whole experience has left me scared I Will Never use wickes for a project again Terrible service.”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,713 reviews