Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

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“i am so pleased that wickes were closed today when i went to buy a kitchen after reading these reviews, why would you as a company waste all that money on advertising 50% of your kitchens then not be open,i watched car after car turning round at the doors shaking there heads.looks like i had a lucky escape”

Helpful Report

Posted 4 years ago

“Awful experience. 15 months of ongoing dialogue and visits by different fitters. The original ones were sacked apparently as they’d had so many complaints. I have let it go now as I’m fed up of it all. Some things not resolved and had to accept £170 compensation. Absolutely terrible experience. Go to a private firm ! X”

Helpful Report

Posted 4 years ago

“I had my 2 bathrooms fitted by wickes installation team. Instead of 3 weeks which was agreed at the beginning it took 3 months. Whilst it was fitted installer left without water and Electricity on one of the hottest night in London. Once finished there was a leak which has affected my downstairs neighbours. After all this I was offered £100 compensation which I haven’t received. Please be aware of Wickes services.”

Helpful Report

Posted 4 years ago

“17.5 weeks to install a bathroom - damage created by Wickes contractors, refuse to fix or pay for, state will have to go through my own insurance AVOID AVOID AVOID AVOID”

Helpful Report

Posted 4 years ago

“Crawley wickes store are a joke. It has taken 11 weeks to finally finish my kitchen. What compensation did they offer? £175. There is nothing professional about the service. Wrong plans, wrong items sent and delays. A leaking sink for several weeks which has just been resolved. Stay away from these cowboys. Wickes, the installers don’t care about the customer just the money they can get out of you. They blame things on snagging which are clearly design faults. Measurements were incorrect so we could not fit the fridge freezer. They put a door on back to front because apparently the boiler was too big. Clearly a design issue? Needless to say this saga has continued for 11 weeks. I suffer from multiple sclerosis and this whole affair has been very stressful. All wickes can say is we are sorry you are disappointed, we are sorry you are not happy with the service. You read other reviews and you see the same standard reply. We are sorry. Please just do not use wickes. They are not professional, they do not care about the customer. They do care about how much money they can get out of you. I have had enough of wickes. Stay well clear.”

Helpful Report

Posted 4 years ago

“Pre ordered paint . 2 weeks later still not arrived. I have cancelled order”

Helpful Report

Posted 4 years ago

“The kitchen commenced on 7th October and is still not finished on 12 December. First fitting 75% of the units had to be removed and refitted. Second attempt still had issues. Concerned about what we could see we decided to explore the work we couldn’t initially see. Electrics had to be checked and re done as a result. The hall floor has been damaged along with the drive. The next door neighbours wall has been partially knocked down. There has been a skip on our drive all of this time. We have not been able to use our garage as this is now a Wickes store room. Cumulatively we have spent days waiting for contractors, continuously chasing to find out what is happening. Completely disorganised. The contractors leave your home looking like a building site. Wickes and their contractors do not care about your experience or have any respect for your home. Wickes ask for all the money up front and then you are completely at their mercy. I am seriously concerned how they vet their contractors and the level of due diligence around this.”

Helpful Report

Posted 4 years ago

“Wickes charged us £18,000 for a fairly standard kitchen and a further £6,000 for a Bathroom. This is because they charge you the price and then the fitters charge you a second price. In our case the installment fee charged by Wickes was nearly £3000, but that was without the fitters charging massive fees for anything they did. The fitters added a further £4000 to the bill for basically laying a floor, a bit of skimming of the plasterwork and a few electricals and plaumbing. The same happened in respect of the bathroom. There is no estimate, these fitters just turn up and charge what they like. The kitchen is just average size, and the units are bog-standard Wickes kitchen units and the kitchen and bathroom were not in a bad state of repair, indeed the kitchen we previously had was better than the Wickes one. As for the appliances they were the cheapest you could possible buy. The sink had to be replaced after a year, and is cheap and nasty metal that scratches really easily. We also had trouble with deliveries, and my Dad who is a care for my mum who has Alzheimers even asked Wickes if they could not deliver early in the morning, as he often is extremely tired and is often uop at night with my mum. This was a big mistake as virtually every delivery after that was at 7am on the dot, except one delivery that they ran g to say was being delivered but never turned up, despite my parents waiting in for days. In the end the Wickes driver claimed my parents weren't in, which was a lie. The workman also just turn up at 7am, which is often difficult for the elderly and those with heath problems. However the final insult was having to go to the Wickes store numerous times to try and get the VAT back. My mum is now in a wheelchair and it was difficult enough, but was made more difficult by the disgusting attitude of the Wickes staff who realy were not interested. In the end we managed to get some of the VAT back but this was only after numerous trips and phone calls. My advice would be to avoid Wickes at all cost, and to make sure that everything is properly costed up front, so you don't get a massive over inflated bill for extra work. Personally I would not even step foot in Wicked ever again in my life.”

Helpful Report

Posted 4 years ago

“Absolutely disgusted with customer service I brought a complete kitchen with appliances from wickes and since it’s been delivered I’ve have had nothing but trouble parts missing parts damaged it has taken 5 attempts to replace a door that has arrived damaged each time having to wait a week each time for it to be replaced. Not good enough. The amount of phone calls ,hanging on for answers customer service not calling back. It has cost me money keep phoning. I even email the MD because I wasn’t getting any help he put me back to customer service. Here we went again. Sheridan’s who were booked to fit work tops not turning up when booked. This whole experience has left me scared I Will Never use wickes for a project again Terrible service.”

Helpful Report

Posted 4 years ago

“On reading these reviews I’m so glad the bored “designer” lied to us and went cold on us before we spent any money. We enquired about a whole new bathroom in store and happened to speak with the designer first. He wasn’t professional from the start and tried to palm us off on a colleague. When he realised he’d have to deal with us he rushed it through as quickly as possible, making assumptions that we wanted it to be “as cheap as chips” which wasn’t the case. He advised us of a sale on bathrooms offering 15% off - great. Came out to measure and arranged a design appointment for the end of the week. Then rang to cancel the appointment because he’d double booked - read got a more expensive job in his eyes despite us not actually agreeing a figure. He then lied and told us the sale hadn’t started yet when in fact it’s almost finished. Still yet to receive a callback from him to rearrange. Not that we’re interested now anyway. Cowboy certainly springs to mind!”

Helpful Report

Posted 4 years ago

“Ordered flooring from Wickes and arranged delivery date. Took day off work and had joined working on lifting current wooden floor at a cost. No delivery. Lied to numerous times saying it was on its way. They then said it would be Saturday.....again lied constantly throughout the day to find out there courier doesn’t deliver Saturday. I asked to drive to a store that had the floor at my cost to collect an alternative....:nope you can’t do that. They can’t refund as its on a lorry somewhere. Am absolutely gobsmacked how they think it’s acceptable to tell lies and not be honest. Another day required off work waiting. In the meantime I have two kids running around on crappy old floor boards getting splinters in their feet. They do not give a shxt. I will never buy from Wickes again and purchase at your peril. This is not my first incident with them as they dropped paint all over my drive in summer and refused to clean it!”

Helpful Report

Posted 4 years ago

“Ordered and paid for an oven fitting kit that was shown online (Hereford) as being in stock and available for click & collect. Drove 40 miles only to be phoned and told item was not available and “must have been a customer return item”. Will not use their unreliable service again. 80 mile round trip wasted”

Helpful Report

Posted 4 years ago

“Ordered doors from the Stirling shop the assistant behind the counter was useless we had to show her what we wanted on the computer screen the items came in 2 separate deliveries after i received the first delivery I phoned the store to ask where the rest of my order was i spoke with the same woman who tried to serve us she hadn’t a clue told me it would be delivered following day no explanation then a few hours later it arrived.Delivery drivers were great but wickies really need to get there act together no staff should be on the front counter that have no experience me and my wife both said when we came out of store she could not be bothered with us we spent over £500 on doors this was the second order for that amount these people should realise if we didn’t buy goods they wouldn’t have wages or a job.”

Helpful Report

Posted 4 years ago

“will never use wickes again not told on delivery invoice curbe side delivery only this should be made clear when ordering not when it turns up and wont deliver to my first floor flat had to cancel £400 + order and told to return to depot”

Helpful Report

Posted 4 years ago

“The worst company in the world flooded my house having a new bathroom put in fitted it wrong and do not want to take responsibility for it. Please go elsewhere for your bathrooms.”

Helpful Report

Posted 4 years ago

“Absolutely shocking design for bathroom meant anyone over 6 feet tall would basically have to go to the loo with their feet in the bath! The fitters tried to rip me off by increasing their additional works by £8000 on the day of installation, (another reputable builder did the additional works for under £1000). Cancelled the fitters but foolishly kept the kitchen and bathroom units and, as I have now gone over the 30 days trying to find a new fitter they refuse to help or refund the completely useless units which I am now buying again for a different supplier. What a total waste of money!”

Helpful Report

Posted 4 years ago

“We r over the moon with our new kitchen. The fitters were so helpful.”

Helpful Report

Posted 4 years ago

“Ordered a kitchen from Wickes with my life savings. They get the money from you up front then when things go wrong they couldn't care less. Ok you'll see good reviews from people but no good reviews on them fixing any problems. They couldnt care less. The manager implied I was a liar and accused me of defamation of Wickes for saying their vetting process for fitters is useless cos nothing done for a week on my fitting.”

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Posted 4 years ago

“Ordered 5 doors and returned 2 of them along with door linings. They didnt give me a receipt to say they they were returned and I am still waiting for a credit. If this goes on for much longer I will have to involve the police as its theft. Avoid this company at all costs go elsewhere”

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Posted 4 years ago

“Ordered plasterboard. Two deliveries and both time boards damaged. The second-time driver left plasterboard outside against wall in rain and didn't even knock or call”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,702 reviews