Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid Wickes bathrooms like the plague. From installation to after sales service they were appalling. Bathroom started being installed the second week of March. On the second day of installation there was a massive leak from the upstairs bathroom to my living room and on the third day no one bothered to even turn up to do work on the bathroom. By the Friday the fitting had started and by the Saturday I was left with an un-usable bathroom. By unusable I mean that it was completely unfinished (sink & toilet were not plumbed in, mirror was not on wall, tiles were scratched, silicone had not been done, lumps of filler on ceiling were not sanded down and I could continue). The sink was no more than 4cm away from the toilet and so even if it was plumbed could not be used - this was a design issue as the designer has suggested we get a 600mm sink which did not make the most of the space. The contractors did not return to do anymore work and told me it was down to wickes to sort the problem. After 5 hours of phone calls and evening being shouted at by the design consultant I was no further forward. In the end I was forced to source my own sink from Victoria plumbing and even get a quote for the unfinished work and painting over the leak. Wickes were particularly unhelpful and did everything in their power it seemed to try and avoid blame - blaming the fitters. Bathroom was finished 6 weeks later reluctantly by wickes. I would avoid wickes if I were you absolutely terrible customer service.”

Helpful Report

Posted 5 years ago

“absolute disgrace waited in for 6 hours for a delivery which never turned up. order number stated delivery today 23/4/19 between 1300 and 1800 and no goods arrived. rang customer services and they told me it could turn up tomorrow morning but they were not sure. will never use wickes ever again.”

Helpful Report

Posted 5 years ago

“I will balance this review by stating I do not usually leave a review unless I get great service and this can even be where a mistake was made and corrected, however Wickes fails on every measure in my book. I have previously left good reviews. I ordered 4 items on-line. Only 2 were delivered, I chased - nothing, chased again and after several more days and several more exchanges, one of the items is now out of stock. I accept this, had I been told a month ago having clearly lost this part of the order. Their Customer Service Team is virtually impossible to speak to and there appears to be a complete lack of understanding of what "customer service" actually means to them. This business (owned by Travis Perkins) needs a complete shake up if it expects to compete in this highly competitive market. Just for the record we think we have spent £20000 with Wickes over the past few years and to be fair have previously rated them - I think they now have an uphill struggle to retain me as a customer and judging by an appalling overall rating of under 2 out of 5, this is not an isolated issue.”

Helpful Report

Posted 5 years ago

“Very disappointing indeed. I don't normally write these but felt compelled. I ordered items to be delivered today in the morning. I have been waiting since 9:00am and called them multiple times. During the last phone call i was redirected so many times that i quit. I was meant to do the garden for my mother as a surprise but now i cannot. The whole bank holiday , waiting for this. Next one is in May!! This was the first and last time i will be shopping online with Wickes .”

Helpful Report

Posted 5 years ago

“order put in a couple of weeks ago for delivery on 23rd april. just had text today on 22nd april saying delivery will be 24th april. Thats too late for the job planned for 23rd april. I will have an upset customer and will have lost a fair sum of money and a days work and a load of materials that will just need to be recollected by wickes assuming I can store them somewhere safe.”

Helpful Report

Posted 5 years ago

“Have paid £30 for delivery for a specific date, i recieved a text saying it would be arriving on my sceduled date 17th of april, still no delivery ive emailed phones live chatted used resolver, and all of them hit dead ends or more false promises, what is wrong with this company. I had booked work off to recive my delivery and might as well worked, no updates of where my delivery is, what a joke”

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Posted 5 years ago

“Ordered 3 internal doors on the Saturday for a trade job in store for delivery on the following Thursday. Dx couriers were suppose to deliver the doors. Had a person wait in alday Thursday, never arrived, waited alday Friday, never arrived, total waste of time and lost income”

Helpful Report

Posted 5 years ago

“AVOID DELIVERY WITH WICKES I don't normally write reviews, but I felt that I have to share this. Here is my story so far with Wickes. On the 20/03/2019 I have order 7 internal doors personally from Southampton Extra, with requested date of delivery on the 13/04/2019. I have specifically asked whether the item is available as I had to schedule the builder on the same date for fitting. It was confirmed that every item is available and I have paid £485 in full. On Saturday (13/04/2019) I have received a phone call around 10 am that the item is out of stock, therefore the delivery had to be rescheduled. So first of all, they are happy to take the full amount for the goods, and then sell the goods I have already paid for to other customers and now I am left with no doors and a builder at my house... Taking that aside, mistakes can happen, so I have waited for the update which came on Monday (15/04/2019) indicating that the full order will be delivered on Tuesday (16/04/2019). Ok this is not too bad I thought and I am desperate to get the doors delivered at this stage so accepted it. Delivery window is from 8am - 6pm... So it is Tuesday... Just to make sure that everything is on track I have called Wickes around lunchtime (bear in mind no tracking was provided for the delivery, although if you want to check with DX the delivery company the tracking number is the first thing they ask for...). So I am told at lunchtime that something happened, delivery is not coming. 10 minutes later got a call back, that this is not correct, delivery is indeed coming. 6pm, still no sign of delivery. Called Wickes, they are telling me that the goods were incorrectly loaded and had to go back to depot, and there is no time to deliver today. They will deliver next day (today - 17/04/2019). So, good luck for me staying home all day again, like I don't have a full time job to attend... This takes us to today. Last night I was told that my delivery will be priority and will come in the morning. Guess what, it did not come in the morning. I have called in a couple of times so far to get some updates from customer services, they can't tell me anything as DX the delivery company has not contacted them with updates. And I ask how on earth is Wickes been operating in the 21st century??? I can even track my £20 worth wedding invite delivery online but we have no idea where my £485 worth of goods are??? I am one step beyond dissatisfied this stage and I cannot get any information out of Wickes at all. Then I receive a message asking for rating the delivery experience (which I yet to receive)... What is wrong with this company??? Upon desperation I am trying to contact DX myself. Guess what - live chat is not working, any number I call askw for the tracking number (which I was not provided with). I can somehow get through the automated voice message and they state 'we are now putting you in touch with the next available operator'. No operator is available and then automatically hang up the phone. I am speechless and utterly disappointed. Wickes, you are not living up to your 'Let's do it right' motto by any measure. 16:14 - got a call from Wickes, stating that tracking shows that my order was. Strange, I think I would remember accepting delivery for 7 internal doors... or at least you would think they check that the right person is signing the delivery. So the £1 million question, where are my doors??? I never ever had such a hard time receiving goods that I have paid for. Colossal failure... Can anybody from Wickes actually pick up this case?”

Helpful Report

Posted 5 years ago

“I ordered a Phillips Creek wall lantern @ £29.99 plus £7.95 delivery. What I received was a Phillips myGarden Outdoors wall light which is not listed on there website. If I had wanted a Phillips myGardern wall light I would have gone to Amazon and got it at £16 Delivery was fast but so It should be for £7.95 After contacting them they returned £7.95 and said I could change it if they had one stock, I gave up.”

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Posted 5 years ago

“I seen a girl being shouted at today and falsely accused of taking goods the poor lady had a receipt... disgusting”

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Posted 5 years ago

“Today I went to wicks Carmarthen road a woman manager called Tracy survey me I’m 43 and she refused me red bull then I had to go in a second time she then embarrassed me again saying I didn’t pay for my goods on my last visit ... I was so embarrassed her colleague Sean agreed too I left the store shaking but then I found my receipt I videoed it and asked for a public apology on video and raised the volume of my voice the way she did I couldn’t get one of her but the guy apolised ... it’s on Facebook ... I should receipt too ... disgusting”

Helpful Report

Posted 5 years ago

“Terrible terrible terrible. They failed to deliver a bag of sand, failed to deliver it again, and after more than twenty phone calls to customer service and the Trowbridge store direct their only response is that they will give a refund. No consideration of recompense or remedy despite their failure causing my slab laying project to slip by more than a week. Wickes had been unhelpful in the extreme and their ineptitude to deliver one bag of sand has been breathtaking. I will never enter a Wickes store again and would encourage everyone to shop elsewhere unless you want shoddy and indifferent customer service.”

Helpful Report

Posted 5 years ago

“Don’t order anything from this company for delivery as chances are you won’t get it, I have spent a fortune with this company over many years being a trade customer, ordered some fence panels and bits that were meant to be delivered on Monday 8/4 after non delivery I called and they said would be with me the following day and guess what I had to call them to chase and was told it won’t be today, have just been told that they can’t deliver until Friday 12/4, unfortunately I already started removing the old fence, consequently I’ve had to leave a hotel and very valued customer less than secure, Totally unacceptable not to even bother phoning me to explain what the problem was. Trust me go to B&Q”

Helpful Report

Posted 5 years ago

“I visited the Chorley store last night around 6:30pm. They didn’t have stock of the decking boards I needed. Went well over and above by calling around different stores and finding a store who would deliver to me. Sorry I didn’t get there names a gent and a lady 6:45 is last night. Well deserve a pat on the back.”

Helpful Report

Posted 5 years ago

“One star is too good for this company. There delivery system is unreliable and adhoc. Unable to fulfill my order, no urgency to get my delivery out next day, no call back as promised - if you value your wellbeing give them a wide berth.”

Helpful Report

Posted 5 years ago

“The first time I bought from wickes, I went into the warrington store and ordered doors. Delivery came on time and i had no problems ... the second time i ordered online as i needed smaller doors that weren't in store. One door (which was from warrington) arrived perfectly but the other was a no show. I ordered and paid for delivery for Thursday and they sent an email saying they posted a card. This was a lie as I have cameras to prove they did not show up! I have been ringing everyday since and rearranging delivery for the following day and everyday it has not shown. It is now Monday (4 days of no shows) and still no door and all the manager can do is apologise, well that doesn't get me my product that I have paid next day delivery for and not even attempted to be delivered does it ? The women i spoke to today on the phone huffed and puffed at everything i said she was not well mannered and had a cant be bothered, I don't care attitude. I also got told I will receive a refund for my delivery which I still have not received. Positive note: warrington store was helpful and perfect service and some of the customer services team that I have contacted on the phone were very polite.”

Helpful Report

Posted 5 years ago

“Did a reasonably large order of plasterboard, insulation etc had a two week wait for some Battons and the french doors that were ordered came without fixings that were required to fix the frame together when I rang customer enquires they told me it was a external supplier and they would get in touch for me and let me know the outcome by phone and email 1 week later and numerous calls and emails I have still no heard anything”

Helpful Report

Posted 5 years ago

“We had a kitchen fitted by Wicks Havant, Hampshire. Job took 3 weeks instead of 2. Solid Wooden Walnut worktop was not oiled with the minimum of 3 coats prior to installing to the base , so we complained to the Installation manager. Their response was that he had. (I have photos proving he hadn’t, including the cuts). Installation manager went to our house when we were at work during day, and as if by magic, all visible areas were now oiled. This is not the manufacturers instruction, that states that oiling must be complete prior to fitting . They have tried to say that they are pre-oiled so don’t need to be oiled prior to installation, and that the documents are out of date. This is not true as Wicks Customer Service have now sent us the latest copy, which states the same. Dishwasher only has a thin condensation strip going across the lower surface of the worktop where the door opens however, the protection must go across the whole area to prevent water getting to the wood. The rear leg on dishwasher was also missing. When I noticed it, the fitter said. “Shame you get things like that happen, a, but I’ve blocked it up with wood, so you’ll be ok”. IM SHOCKED! The wood wasn’t even balanced right. When we mentioned this to customer service, they have told us we have to buy a leg from Zanussi and the kitchen fitter will fit. They have said they will send out a cheque. (Still not received). We paid £14,000, £8,000 for kitchen and £6000 for fitting. I’d expect a lot more for my money, in respect to service. I even had to help the fitter get the worktops to the kitchen as he was working alone. He brought his son in a few days due to school holiday, who broke our utility room draw. Be-assured, once they have your money, Customer Service will not be proactive in support.”

Helpful Report

Posted 5 years ago

“New kitchen installed November 2017 by Wickes fitters & tiler. Eventually completed to my satisfaction on 28th February 2019 but by another tradesman brought in to rectify their shoddy workmanship at a total cost to me over £1100. They couldn't even get the basics right. Had to involve the Furniture Ombudsman who only partially ruled in my favour. Fitters rectified some defects on a return visit but the tiling still not up to standard. Installation manager pulled the wool over the Ombudsman's eyes and tried to do so with me. Have now contacted my Legal Expenses Insurers with a view to taking Wickes to court to recover my costs.”

Helpful Report

Posted 5 years ago

“I CANNOT FEED MY CHILD OR PAY MY RENT BECAUSE WICKES OWE US OVER £10,000! DO NOT BUT A KITCHEN OR BATHROOM FROM THEM - USE ANOTHER PROVIDER!”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,702 reviews