Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst online ordering experience I've ever had with any company. And an equally pathetic response to the problems when dealing with the none delivery of the majority of my order. Dont use this service under any circumstances if you wish to remain sane! Items out of stock. Refunds not being processed. Items going missing. Unable to contact anyone to try and sort it out or to make a complaint. The only company ive ever known not to have an email address to be able to forward a complaint.”

Helpful Report

Posted 4 years ago

“Absolute nightmare ordered railway sleeps x 15 so big order waited over 4 weeks for delivery when they arrived driver only delivered 4 & all 4 were damaged very badly not fit for purpose called to find out where the rest of the order was & arrange replacements or return for full refund as over half the order was missing it took over 40 mins on hold (premium number I think) to speak to someone who said they only had 4 in stock available to my post code & it would be another 5 week wait for delivery of just 4 more sleepers, still 7 missing the sleepers were for an ongoing job that couldn’t be done in dribs & drabs so wikes agreed to collect & refund in full. The operator arranged next day collection over the phone But it took 7 days to pick up Not next day, which was miraculous how it had taken over a month to be delivered yet only 24 hrs to collect. 10 days after collection of damaged sleepers still no refund called customer services again which was very difficult as the line was constantly engaged but eventually managing to get through another 50 min on hold finally the operator said the order had not been collected & I needed to send proof of collection for a refund, I’m not sure how they wanted me to do this as they are not accepting any form of emails ??? You would think that the operator would possibly know this vital piece of info but obviously not ! now another 5 days later with 2 more phone calls also at 40 mins on hold each promised refund within 3-5 working days, I have waited 3-5 days 4 times now it’s been over 4 weeks now since collected & returned & still no refund !! Don’t even bother thinking about trying to send an email / tweet /FB etc because the automated email system on their website just flashes a generic msg saying “we as a company are only excepting phone calls at present” for this reason it takes well over an hour to even speak to anyone & that’s after the 2-3 hr of chancing you’re luck by constantly not even getting through with an engaged tone & that still doesn’t seem to make a difference when you finally get through. Shocking, completely rubbish service & left chasing a hefty bit of money which my bank is now doing on my behalf will never shop at Wickes again, stay clear if you’ve got any sense all in all this has been going on for over 8 weeks now !”

Helpful Report

Posted 4 years ago

“1. Appliances and tap: · The tap was very expensive and the pressure is poor in comparison to the previous tap and others around the house. · Fault with dishwasher already. · Fault with oven already. 2. Design fridge area: · Initial design was to go over the window with the cupboard. · Unit not fitted to the wall with gaps down the side where I could see unpainted walls. · Redesign has improved but fridge then stuck out by 8 inches, new smaller not as good fridge purchased. 3. Waste: · Waste from install left in the garden from the beginning of Feb. · Hippo refused as its not kitchen waste. · Fitter tried to charge additional money. · Lockdown happened and I had to share the cost of a skip with a neighbour to get rid of the waste. 4. Installation snagging: · See attached list, I believe this to be unacceptable given nearly £7k was spent on installation alone. · Several items arrived damaged and had to be replaced. 5. Flooring: · Ongoing issues with the floor lifting. · Not fitted plush to edge near door. · Not fitted plush to unit near sink. · Follow up visit this week hopefully. 6. Timings: · Work started on 20th January and estimated time for completion communicated at 2 weeks. No real communication and updates on this to start with. · Given the issues with the design and damages the wait for replacement parts was excessive and then we had to wait for the fitter to work around other jobs. 7. Budget expectations: · Quote from Magnet was around £9k, initial visit from yourself said around £8-9k. We are now well in excess of £14k and I do not think the estimates on installations were realistic. To be blunt what we’ve spent does not reflect the product that I am left with nor does it reflect the service I have received so much so that I believe I should be compensated. On top of the stress and upheaval of this here are some of the costs incurred too: · Waste · New fridge freezer · Days holidays from work”

Helpful Report

Posted 4 years ago

“Rubbish service - ordered on line click and collect, got home and they had given me the wrong parts for guttering. Couldn't get through by phone to discuss. Ordered replacements the same way & went to collect - same thing. They told me that their supplies out back, 'were a mess' and they couldn't find anything. He went to look & came back with the wrong part again - eventually found 1 right bit after saying it wasn't in stock & only 1 of 2 parts ordered but in another colour. On line says plenty of stock but not in store. Spent 30 mins in store while they were looking for items and 1 hour going to the store a second time due to incompetence. They should ensure the right Click and collect order has been made ready and check this off with the customer before they leave the store. If on line says the parts are available they should ensure they are. Going to B&Q next time even though it's further to travel. The company do not have any e-mail for customer services or I would have fed back this way.”

Helpful Report

Posted 4 years ago

“Ordered fence panels, they didn't turn up, spoken to 3 different agents who all promised to get back to me but no-one bothers. All they can tell me is the store the order went to, not why it wasn't delivered or whether it ever will be. Customer Services have closed their mailbox so I can't even raise an official complaint. If they can't fulfil the order they should just say so and give me a refund, but ignoring me in the hope that I'll go away is disgraceful. They've taken my money but there is no sign of the goods - that's theft and in breach of the Consumer Rights Act, which I'm guessing they don't care about judging by some of the reviews. I won't ever buy from Wickes again, and will quite happily advise others not to either. I urge the rest of you still waiting for goods or refunds to write directly to their MD - they publicise his details on the web. Something might happen then...”

Helpful Report

Posted 4 years ago

“We ordered 2 bathrooms That were fitted in February 2020 and spent over £12 500. We used the design service where enjoying a soak was discussed Within these sessions. We were shocked to find that after fitting, the baths are very shallow! We wrote to customer services but they just offered £90 refund “as a good will gesture”. It will cost around £1000 for us to buy and fit 2 new baths. I wouldn’t advise buying wickes baths if you enjoy a bath as they are only 28cm to the overflow. They don’t supply these specifications and I suspect the designer didn’t have the knowledge of the bath products to be aware this is a shallow bath and not suitable. The installers were fantastic however I wouldn’t advise purchasing wickes baths and customer services are not helpful or bothered if there is an issue. The furniture ombudsmen also won’t help resolve as the bathroom designers don’t take notes during the design discussion so you can’t prove what’s been discussed. Wickes design service claims they know their products well and they want to ensure customer satisfaction but in practise this is not the case in our experience. We regret having used wickes for our bathroom installations. I have left this review on another site and the managing director left a response saying “this needed to be looked into again” but we never heard anything. Shocking design and customer service. Use somewhere else.”

Helpful Report

Posted 4 years ago

“Can’t even email, waited 3 months for a refund.was promised a refund on 2 June.within 21 days !! Can’t believe email isn’t functioning!!! Service is appalling and now being told another 14 days wait !”

Helpful Report

Posted 4 years ago

“Hanger Lane Wickes is absolutely rubbish. I bought a kitchen design by Paul, I will never recommend him to anyone. He was ok until we paid after that he will not answer your phone calls, he made so many mistakes in the design and asked us to pay extra money. I place my order a few months ago and till now struggle to finish the kitchen because he doesn't care. He is very unprofessional!! Do not waste your time and money!!”

Helpful Report

Posted 4 years ago

“Ordered a door and paid for a timed delivery. Absolutely nothing happened - unable to get to speak to customer "support", emails returned. But they took my £255. Thieves.”

Helpful Report

Posted 4 years ago

“Wasted trip after website says 20 log roll with spike in stock , can't reserve online they just use as a scam to get u into the store to be told your the 5th person today who been in for that product. Wasted 2 hours of the day”

Helpful Report

Posted 4 years ago

“Why can’t I give zero stars? I will not waste my time relating my experience with Wickes Online Ordering, Delivery and Customer Non-Service. Suffice to say that I totally agree with all the negative reviews. SHAMBOLIC. APPALLING. AVOID!”

Helpful Report

Posted 4 years ago

“Order not delivered. After a 40 minute wait to speak to customer services I was told the delivery had been cancelled and someone from the local branch would telephone. No call, no refund, branch not answering the telephone. Never again”

Helpful Report

Posted 4 years ago

“Delivered half the order with no contact !! 509996924”

Helpful Report

Posted 4 years ago

“Appalling . Never had such bad service. Order number HY-501291118. Had a message to say that they would deliver yesterday so I booked a days annual leave to accept delivery. Had a message at 10.30 am yesterday to say "delivered signed for by 'No stock available '". waited all day but it never turned up and I spent 1 and a half hours waiting on the phone to query it. Had another message yesterday to say it would be delivered today. So I booked a second day's annual leave to wait in for it. They turned up at 10.15 am with the wrong items. Spent 30 minutes waiting on the phone to query it. Had a phone call at 3pm to say they will deliver it tomorrow .. ..we'll see what happens.. ???. 2 days holiday waisted and 2 days at home just waiting... this will be the last time I buy ANYTHING from Wickes...”

Helpful Report

Posted 4 years ago

“Simply ordered six deck boards online in April. Four weeks later and after two deliveries i had received four boards. No idea why they couldnt just deliver all six at the same time. Now we are well into June and still im waiting for the remaining boards. Rang customer services four times now, only for the staff to tell me they will look into it and call me back. Unfortunately they never do. Guess Wickes must be growing the trees required from seed to complete this order. Being a professional landscaper, I simply cannot deal with incompetence and the complete disregard that this company shows its customers. I will never use them again. Yes 1 star is very generous!”

Helpful Report

Posted 4 years ago

“waited for items for two weeks and paid £8 (whole order was £15) for delivery. never turned up. such a waste of time and money. did not even bother to inform me. no apologies such a worst customer service is hard to find. first and last order with wickes.”

Helpful Report

Posted 4 years ago

“As you will see from the original posting - still intact below, things went VERY wrong. However, when the posting online was brought to the attention of senior management, the Wickes fitters were empowered to address any issues so that my install will happen. It is a shame that both I and the Wickes fitter had to go through 20+ pointless phone calls and all of the trauma that we did to get there. Here is the original review... Wickes have had more than £15k of our money for a new kitchen since January. Planned installation was April 20th. Eta was delayed due to covid19. However, at beginning of June, we were advised that they were ready. So shipment arranged for the 26th June and their fitters arranged for the 29th. However, the fitter rang yesterday to ask if I was aware of delays to 2 units. No I was not, so rang Wickes. Waited 35 minutes for the call to be answered, to be told that the order was going to ship as planned on the 26th. I stated that the fitter had been advised that 2 units would be missing - meaning that the kitchen could not be fitted. Wickes agreed to call the fitter, who rang me back after the call and advised that it was correct that 2 key units would not be shipped. Today I received a text advising that just 1 key unit would not ship, but would be shipped approx a week later. This was too late for the Wickes fitters! So I rang Wickes again, this time waiting 25 minutes to speak to somebody. This time the Wickes person went away for 10 minutes to investigate, and then came back and said that there were 6 units not going to be shipped - 1 was going to be shipped next week, but the other 5 had no eta! Bear in mind that this kitchen was paid in full in January and should have been fitted in April! So, we now have no working kitchen as we are ready for a new kitchen and Wickes change their mind as to what will be shipped and what will not. Either way the kitchen fitters, arranged by Wickes, will not be able to fit the kitchen in the timeframe that they planned - and that there is NO ETA for 5 key missing units! This is NOT A JOKE! Wickes are an absolute disgrace! Oh, and by the way, we have no point of contact as the very helpful, knowledgable and experienced sales person (15 years with Wickes) has been made redundant! I have just been waiting on the phone to talk to Wickes Customer Services to be bombarded with information about how wonderful Wickes Kitchens are and how, as a customer, you will have a dedicated project manager to deal with ALL issues till project completion. IT IS NOT TRUE!”

Helpful Report

Posted 4 years ago

“Terrible customer services. Stock levels low so i ended up paying for click and collect at 2 local stores getting half my order from each. Received a text to say order was ready for collection so i went to store to be told the items were not in stock and they had issued a refund. I immediately phoned customer services and explained i needed the complete order (14 packs of felt shingles) so could i collect the remaining 7 packs from another store. I was told no, the refund was being processed and i need to wait 5 days for the refund but to get the job done pay out another £415.00 to get the items i require. I have never experienced customer service this poor. You have lost a customer.”

Helpful Report

Posted 4 years ago

“Absolutely shabby customer service well I say service very very loosely no service whatsoever We ordered a bathroom from you months ago finally it was started this week and then it was discovered there was asbestos under the floor even though we have had plenty of people survey the bathroom nothing was discovered until now and as the bathroom had been taken out we had to employ people to get rid of the asbestos at a considerable cost to us in order for the work to continue What would have happened if we had demanded the old bathroom be put back and not paid for the workmen ? Where would that have left you? We want an explanation from everybody at Wickes Truro SR”

Helpful Report

Posted 4 years ago

“Ordered/paid for 33 shelving parts on 8/6/20 with earliest delivery 22/06/20. 9 parts, with 1 damaged, turned up 22/06/20, have been chasing customer services for balance of 24 parts all day on the 24/06/20. Totally shambolic delivery surface with no one knowing whats being delivered where.... NEVER AGAIN !!”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,707 reviews