Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,717 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another dissatisfied customer. The bathroom fitting was a bodged job from start to finish. Despite water coming through the ceiling and numerous additional plumbing problems that didn't exist before the job commenced, Wickes have sent me a threatening letter as I have not paid the fitter the balance and have refused to sign the completion paperwork.”

Helpful Report

Posted 5 years ago

“23 months ago we made the biggest mistake possible and ordered a Wickes Kitchen! The fitters, Andrew Cooper and Andrew Smith of Cooper JOINERY in Weymouth were supplied by Wickes. They turned up when they felt like it, left our house and especially the kitchen in an unusable state for over 3 weeks. The workmanship was amateurish. They damaged our property! Tiled up to a door so it wouldn't open, I had to remove the door myself to get into the kitchen! We had 4 pages (A4) of issues! They lied and were threatening and abusive when I refused to sign their "completion" paperwork They were also Fraudulent! I have evidence!! Wickes's Customer Service were absolutely useless!! They lie, break promises and deliberately make matters worse!! The Wickes Installation Manager, Mark Bond, turned up smelling of Alcohol and could see no problems (despite the 4 pages of A4 listing the faults), probably due to blurred vision! He accused me of assaulting the Wickes electrician. Then told someone that he lied!! He is renowned for bullying and threatening customers who complain! Again I have evidence!! The Wickes Regional Manager agreed there were significant issues! Yet it took months to get some of them addressed. I had to constantly chase as contact was pretty much 1 way!! We are still left with major issues which Wickes fail to deal with!! The designer came and was apologetic for the poor workmanship, yet did NOTHING!! He said Customer Services would sort it out!! Mind you he wasn't capable of checking whether the kitchen was square!!! I had to show him how to do it, basic maths, but then he is a kitchen designer so probably measuring and maths are not his speciality!!! We had taken out "Interest free credit", yet despite us NOT signing any completion paperwork because it was incorrect, incomplete and Fraudulently completed by the fitters, Wickes notified Hitachi Finance we had and were satisfied with the kitchen!!! We have STILL NOT signed any paperwork, yet have had to pay for a totally abysmal Kitchen installation. I wrote on 2 occasions to the Head of Customer Services and received no reply from him. I wrote to Wickes CEO who forwarded the letter to one of the people I was complaining about!!! DO NOT USE Wickes!! I, and hundreds of other people have had poor Kitchen Installations, and cannot get satisfaction! Wickes Customer Service is atrocious and also Fraudulent!! Don't buy a kitchen from Wickes!!!”

Helpful Report

Posted 5 years ago

“The stores don't even have simple things like light bulbs. When asking if they had a certain type (gu5.3) was told they don't stock then anymore as halogen lights are against the law now. When I pointed out that this was the fitting type was told no your wrong it's against the law. Never use them for big stuff ever - now you can't even use them light bulbs.”

Helpful Report

Posted 5 years ago

“the worst company i have ever used. the kitchen designeer sold us parts that could't be fitted then told they dont take returns. kitchen fitter told us it would take 3/4 days, it took nearly 6 weeks. the tiling was the worst i have ever seen,it was that bad they had to take them back off the wall and start again. after compaining all i was offered was £230.00 compansation i could go on and on but it aint wort it”

Helpful Report

Posted 5 years ago

“went into wickes (Oldham Store) just after xmas to see about someone coming out to measure my kitchen and do me a design. was told nobody available then just to leave my number and someone would (hopefully) get intouch. nobody did.....i then went online and requested for someone to come out and they were on it right away! a lady visited my home, measured up and left. i called into the store for the design and cost. they never even offered me a drink i had to ask for one. the lady didnt seem too clued up on design and i had to basically tell her what would work. she wouldn't give me the design at the end of the chat so i had nothing to go on and have totally forgot what she designed so not a very good service. i didnt want the measurements just the design but she said no, so i'm saying NO to your custom. i will go elsewhere and know what i am getting”

Helpful Report

Posted 5 years ago

“Got to be the worst company I've ever dealt with. Buy from them at your own peril. If you value your mental health, your time, your well-being then please heed the advice of so many on here. There are MUCH better companies out there that offer MUCH better products, MUCH better service and MUCH better customer service. Wickes fail in all 3 of these areas and do not accept any blame when problems arise. They do not recognise consumer law or what it requires of them as a retailer and even if they admit (after much badgering) that they are wrong, they will still make it impossible for you to get a refund unless you jump through hoops for them. You'll be left either out of pocket or (if you have the strength to carry on) having to take them to court for a refund. Buyer beware! There's a Facebook group purely for disgruntled Wickes customers. If their company was any good, why would there be a need for hundreds of customers to go there to vent and ask for help? What's even worse and more shocking is that they know about this group and instead of using it to resolve issues, they use it to threaten and intimidate customers into removing comments and thereby attempting to deny you your right to free speech. They are hateful and they don't care about their customers - please don't fool yourselves into thinking they do!”

Helpful Report

Posted 5 years ago

“Totally rubbish delivery service. They tell you the evening before of you're going to get your delivery in the morning or afternoon and then only give you a 5 hour time slot. So you can't plan ahead and you have too wait half a day! Never going to use this company again!”

Helpful Report

Posted 5 years ago

“I would never use Wickes again , The fitter they provided ,even though they knew there was damp, did not schedule me in for a block of fitting so I had odd people coming in and out and many of the things I had to ask to be re done. The tiling in many areas, grout missing, the bath panels - one cracked, one cut badly. The job took almost two months to complete. Would never use Wickes again. Obviously some fitters they 'employ' might be better but you do not know who you would get so not worth the risk. i also felt threatened by the fitter to sign paperwork as finished when it obviously was not. I have never signed this paperwork so I wonder if he did and that is how he got his money from Wickes - all very disappointing.”

Helpful Report

Posted 5 years ago

“If you want to give yourself a huge amount of hassle then use Wickes installation. It is expensive as the fitters will come in and ask for the maximum on top of the installation price Wickes ask for, regardless of what extra work is involved, that is an extra £2400 on kitchens and £1700 on bathrooms. If the work was of a high standard that might be acceptable but it isn’t. Six months on and we are still waiting for a resolution to a problem. My friend got a much deal from Wrens.”

Helpful Report

Posted 5 years ago

“I wish i had read these reviews before i purchased my kitchen from Wickes Sheffield, the aftercare is beyond poor . After delays ,supply chain problems, terrible communication and shoddy products they turned a 3 week job into 4 months of disruption. We are still unresolved.”

Helpful Report

Posted 5 years ago

“Absolutely avoid buying a new kitchen fr wickes!!... they messed up the measurements, sent the wrong colour sink which resulted in additional labour costs that they say they're not liable for!”

Helpful Report

Posted 5 years ago

“Brought a kitchen from wickes April 2019 now jan 2020 and still not finshed ,absolute shambles from the fitter 3 lots of worktops fitted wrong ,7 sinks ,tiles laid wonky ,cupboards fitted wrong ,2 doors replaced due peeling and cut wrong ,backs of 4 cupboards holes cut to big so had to be replaced,replacement shelf under sink ,screws put in wonky ,hole drilled right through the wall into my hall way behind the a radiator (I had to find this they didn't own up) had to fill ,plaster,decorate at my cost. And this is not all. Steer well clear of wickes this has been the worst experience of my life.”

Helpful Report

Posted 5 years ago

“Sent wrong thing--I ordered saw blades marked 22" but they claimed they were 21" and it was my mistake, and the first one was actually 20", I have now waited from October till January and they still want to keep my postage cost for their failings. And I had to buy elsewhere to get the job done.”

Helpful Report

Posted 5 years ago

“The most awful experience of my life. I’ve lived in a nightmare for the last seven months. The attitude of the store staff, regional contracts managers, customer services and claims department to date is worse than disgusting. Dismissive, not interested, they claim outstanding payment despite unfinished, substandard fitting without any authorisation and completely ignore an independent survey and a miriad of photographic evidence that shows a design fault, worktops that don’t fit , uneven overhangs, not sealed properly and an uneven joint one can drive a bus through. Sink and gas hob damaged by tiler, wires hanging from under cupboard lights, Screw holes that look like woodworm under wall cupboards, units bowed and of wrong size to fit, holes in back of base units and all units need adjusting to fit. Plumbing under sink is loose. Tiling is of gross substandard quality, brass edging strips ruined (£300 worth), and tiles £220 plus adhesive and grout, electric sockets and switches above worktops all of differing heights, a certificate of minor electrical works signed as tested and verified by an individual I have never hear of from a company I have never had dealings with and who has never set foot in my house and Wickes have constantly fobbed me off and basically called me a liar! If I’m not happy, go to the furniture ombudsman is their stock phrase! NEVER, ever buy your kitchen from Wickes in Southport and definitely don’t let one of their approved contract fitters install it!!! I am now pursuing my claim for refund and damages through the court so I can get my own fitter to reinstall the kitchen. I pity anyone who doesn’t have legal insurance cover as Wickes would have them over a barrel. I attach just a few of the photos as examples. One star rating is too good for them. The stress and anxiety has been awful and difficult to cope with as I have recently been widowed and also lost my mother soon after. The case is still ongoing and now in the hands of my solicitor.”

Helpful Report

Posted 5 years ago

“Even one star is one too many!! Cannot stress enough DO NOT use Wickes under any circumstances. The promises made in the showroom fade to a distant memory once money exchanges hands! Do yourself a favour - go elsewhere!”

Helpful Report

Posted 5 years ago

“Called in to Oldham store today to chose and purchase a bathroom. Met by someone who looked both of us up and down,we were casually dressed in jeans,informed us the bathroom would be around four and a half thousand pounds to five,I think expecting we would be shocked,not unexpected as we had looked around and priced up. A typical case of don't judge books by covers. We left and purchased on the same day from another store where service was excellent. After we had left the store I telephoned to speak with a manager to complain and was told none was available.”

Helpful Report

Posted 5 years ago

“Aftercare from Wickes is terrible. Extremely disappointed in the customer service. The initial kitchen fit was good but afterwards Wickes do not want to take any liability for a fault with the dodgy framework that will not hold a cupboard door that has come apart twice now. They are rude and inept. Once they have your money they are not interested and drag out complaints for months hoping you will leave it”

Helpful Report

Posted 5 years ago

“Would give zero stars if I could. I'd be here all day if I wrote everything this dreadful company did, but I'll summarise by saying if you like having endless problems, if you like waiting months for them to replace faulty parts, I'd you like your kitchen installed by people who leave pipes leaking, damaging your property and then being told you have to pay to fix it yourself, I'd you like ringing customer services and being insulted, if you like waiting a year and counting for them to ring you back, choose Wickes. If you prefer a competent company choose anyone else.”

Helpful Report

Posted 5 years ago

“Very poor customer service don’t want to know and you get no guarantee with your kitchen after it is done”

Helpful Report

Posted 5 years ago

“Very poor customer service experience. No response, so problems not solved. Proceed with caution when dealing with wickes.”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,717 reviews