woodsheets.com Reviews

"Rubbish, ordered two sheets. One turned up damaged. I complained and they sent a replacement two weeks after my complaint. Nearly one month in total from first order. No apologies, won't be using them again"

"Wood was cut to wrong sizes than what was ordered and shown on the invoice. Veneer was chipped from poor cutting"

"A truly terrible experience and timber supplier.\r\n\r\n1. I ordered 2 cut sheets of 25mm birch plywood on June 14th. I didn't receive the last one (they were sent separately) until June 28th. Two weeks from order to delivery!\r\n2. On June 20th I noticed that, on the website, 25mm birch plywood was \"Out of stock\" so I emailed asking them to cancel my order and refund me as I needed the timber urgently.\r\n3. I received a response that the ply \"may not have been scanned out to the relevant department\" and they refused to cancel the order.\r\n4. Despite repeat requests to cancel the order, they refused and the order progressed. However I required the plywood for an urgent job and had no choice but to order the same ply from a local timber yard, which was more expensive but came the next day in perfect condition.\r\n5. The ply from woodsheets.com was dispatched in TWO separate \"parcels\" with minimal edge protection. One arrived on June 21st and one on June 28th. Now how is any professional supposed to organise a workflow for a client when material supply is this unpredictable and erratic?\r\n6. In response, they stated that \"As your order is Bespoke, we have 30 days to get your order to you correctly.\" So be warned that if you order bespoke (which must be most of their business) you might not get your material for 30 days and there's nothing you can do about it.\r\n7. To make matters worse, not only were some corners of the plywood damaged in transit, but BOTH sheets have a bad bow along the long length - easily seen and impossible to correct. So the sheets, totalling \u00a3350, are useless. Photos can be provided to prove all of this. It's worth noting that the 25mm ply sheets from my local timber yard arrived flat and in perfect condition.\r\n\r\nIn summary, avoid this company. The prices look good but honestly, just source your material from your local timber yard - they'll be quicker, get it to you in better condition and not supply you with sub-standard sheet timber."

"A truly terrible experience and timber supplier.\r\n\r\n1. I ordered 2 cut sheets of 25mm birch plywood on June 14th. I didn't receive the last one (they were sent separately) until June 28th. Two weeks from order to delivery!\r\n2. On June 20th I noticed that, on the website, 25mm birch plywood was \"Out of stock\" so I emailed asking them to cancel my order and refund me as I needed the timber urgently.\r\n3. I received a response that the ply \"may not have been scanned out to the relevant department\" and they refused to cancel the order.\r\n4. Despite repeat requests to cancel the order, they refused and the order progressed. However I required the plywood for an urgent job and had no choice but to order the same ply from a local timber yard, which was more expensive but came the next day in perfect condition.\r\n5. The ply from woodsheets.com was dispatched in TWO separate \"parcels\" with minimal edge protection. One arrived on June 21st and one on June 28th. Now how is any professional supposed to organise a workflow for a client when material supply is this unpredictable and erratic?\r\n6. In response, they stated that \"As your order is Bespoke, we have 30 days to get your order to you correctly.\" So be warned that if you order bespoke (which must be most of their business) you might not get your material for 30 days and there's nothing you can do about it.\r\n7. To make matters worse, not only were some corners of the plywood damaged in transit, but BOTH sheets have a bad bow along the long length - easily seen and impossible to correct. So the sheets, totalling \u00a3350, are useless. Photos can be provided to prove all of this. It's worth noting that the 25mm ply sheets from my local timber yard arrived flat and in perfect condition.\r\n\r\nIn summary, avoid this company. The prices look good but honestly, just source your material from your local timber yard - they'll be quicker, get it to you in better condition and not supply you with sub-standard sheet timber."

"A truly terrible experience and timber supplier.\r\n\r\n1. I ordered 2 cut sheets of 25mm birch plywood on June 14th. I didn't receive the last one (they were sent separately) until June 28th. Two weeks from order to delivery!\r\n2. On June 20th I noticed that, on the website, 25mm birch plywood was \"Out of stock\" so I emailed asking them to cancel my order and refund me as I needed the timber urgently.\r\n3. I received a response that the ply \"may not have been scanned out to the relevant department\" and they refused to cancel the order.\r\n4. Despite repeat requests to cancel the order, they refused and the order progressed. However I required the plywood for an urgent job and had no choice but to order the same ply from a local timber yard, which was more expensive but came the next day in perfect condition.\r\n5. The ply from woodsheets.com was dispatched in TWO separate \"parcels\" with minimal edge protection. One arrived on June 21st and one on June 28th. Now how is any professional supposed to organise a workflow for a client when material supply is this unpredictable and erratic?\r\n6. In response, they stated that \"As your order is Bespoke, we have 30 days to get your order to you correctly.\" So be warned that if you order bespoke (which must be most of their business) you might not get your material for 30 days and there's nothing you can do about it.\r\n7. To make matters worse, not only were some corners of the plywood damaged in transit, but BOTH sheets have a bad bow along the long length - easily seen and impossible to correct. So the sheets, totalling \u00a3350, are useless. Photos can be provided to prove all of this. It's worth noting that the 25mm ply sheets from my local timber yard arrived flat and in perfect condition.\r\n\r\nIn summary, avoid this company. The prices look good but honestly, just source your material from your local timber yard - they'll be quicker, get it to you in better condition and not supply you with sub-standard sheet timber."

"A truly terrible experience and timber supplier.\r\n\r\n1. I ordered 2 cut sheets of 25mm birch plywood on June 14th. I didn't receive the last one (they were sent separately) until June 28th. Two weeks from order to delivery!\r\n2. On June 20th I noticed that, on the website, 25mm birch plywood was \"Out of stock\" so I emailed asking them to cancel my order and refund me as I needed the timber urgently.\r\n3. I received a response that the ply \"may not have been scanned out to the relevant department\" and they refused to cancel the order.\r\n4. Despite repeat requests to cancel the order, they refused and the order progressed. However I required the plywood for an urgent job and had no choice but to order the same ply from a local timber yard, which was more expensive but came the next day in perfect condition.\r\n5. The ply from woodsheets.com was dispatched in TWO separate \"parcels\" with minimal edge protection. One arrived on June 21st and one on June 28th. Now how is any professional supposed to organise a workflow for a client when material supply is this unpredictable and erratic?\r\n6. In response, they stated that \"As your order is Bespoke, we have 30 days to get your order to you correctly.\" So be warned that if you order bespoke (which must be most of their business) you might not get your material for 30 days and there's nothing you can do about it.\r\n7. To make matters worse, not only were some corners of the plywood damaged in transit, but BOTH sheets have a bad bow along the long length - easily seen and impossible to correct. So the sheets, totalling \u00a3350, are useless. Photos can be provided to prove all of this. It's worth noting that the 25mm ply sheets from my local timber yard arrived flat and in perfect condition.\r\n\r\nIn summary, avoid this company. The prices look good but honestly, just source your material from your local timber yard - they'll be quicker, get it to you in better condition and not supply you with sub-standard sheet timber."

"WARNING: Avoid WoodSheets at All Costs!\r\n\r\nWhatever you do, do not purchase from this operation. I hesitate to call it a company because it lacks any semblance of understanding or consciousness of how business should operate!\r\n\r\nInitially enticed by their appealing website, I thought I had found the perfect service provider. I customised my order and promptly made payment. However, what followed was a nightmare of epic proportions.\r\n\r\nUpon receiving the invoice confirmation email, I noted a section clearly stating:\r\n\r\nShipping Methods - Economy delivery (Medium)\r\nEstimated Delivery Date: 21 Feb 2024\r\n\r\nThis was on the 14th of February 2024. From that moment onwards, it was a relentless barrage of lies, deceit, and misrepresentation! I was subjected to falsified delivery confirmations and blatant fabrications, with each email and phone call pushing me from pillar to post until the 5th of March 2024. In total, I sent 37 emails\u2014pleas, appeals against their terms and conditions (which they couldn\u2019t care less about), requests for proof of manufacturing or delivery with the courier (which they were unable to provide), and straightforward demands for a refund (which they callously refused). It was a daily struggle just to get a semblance of honesty and accountability.\r\n\r\nWhen my order finally arrived, it looked as though they had retrieved packaging boxes from the garbage and sealed them with scraps of used box tape. Upon opening my order, I was greeted with a sight of horror\u2014every single piece of wood was chipped and marked, as if they had used offcuts and then carelessly cut around all the edges. I had paid for brand new components and received worse than used, it looks like it has been retrieved from the trash.\r\n\r\nWoodSheets.com and their sister company PlasticSheets.com is an absolute farce, and it\u2019s abundantly clear that they have no concept of providing honest and lawful customer-supplier relations.\r\n\r\nRegrettably, I had neglected to read reviews before engaging with them. I implore you to heed my warning and steer as far away from this sham of an operation as humanly possible!\r\n\r\nDate of experience: February 14, 2024"