Worktop Express Reviews

Name: Worktop Express
Rating: 2.42

2.4 Rating 147 Reviews

36 %

of reviewers recommend Worktop Express

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Metrics

2.4

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Phone:

0345 22 22 644

Email:

reviews@worktop-express.co.uk

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Worktop Express 1 star review on 6th February 2024

Nain

Worktop Express 1 star review on 26th October 2023

Worktop Express 1 star review on 30th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly the worst customer experience I have ever experienced. Ordered a worktop from worktop express in October - they have a nice range of worktops. The staff member in the Camden branch was helpful in that he sourced a breakfast bar worktop even though it was out of stock online. We were very pleased, quick delivery. Fast forward 3 weeks, the edging strip is coming off the worktops. We go back to WE, they refuse to believe its a manufacturing fault. They refuse to do anything about it, and offered 10% off our next order? They must be joking if they think I will ever go back to them or recommend them to anyone I know. Please see attached pic. Fast forward 3 months, I am still trying to get customer service to escalate to higher up, but they refuse. I am trying to get their reasons for why they believe its not a manufacturing fault, they say different reasons every time!! And the reasons don't make sense! The most recent "reason" is that our sink was not sealed properly even though we sent pictures of the fully sealed sink. Absolutely disgusting customer service and the worst quality worktops I have ever seen. We spent nearly £1000 and this is how we are treated? They do not value their customers. Their products are of poor build and they refuse to take responsibility. I am currently in the process of escalating this to FIRA as I am so upset that I have a brand new kitchen with a worktop with half the edging strip coming off and the manufacturer won't even help or offer to provide any resolution to the issue. My point is - if you can avoid buying from this company, please do. Their worktops are nice but if you have issues, you can say goodbye to your hard-earned money because they won't be taking responsibility for any issues.”

Helpful Report

Posted 3 years ago

“They cancelled my order, saying its now not in stock,a week or more after I ordered, they then said I have to wait 10 to 14 days to get my money back, after they messed up. And have been fobbing me of ever since, still waiting for my full refund. Bad company stay away.”

Helpful Report

Posted 3 years ago

“Came to fit the worktop, unfortunately it had a slight warp, phoned worktop express, sent them a photo and its being replaced tomorrow. Impressive customer service.”

Helpful Report

Posted 3 years ago

“excellent quality, best price found. easy to order, range of sizes and quick delivery, highly recommended.”

Helpful Report

Posted 3 years ago

“Dents all over”

Helpful Report

Posted 3 years ago

“After being sent 2 different types of Oak worktops we where then spoken to very disrespectfully by several customer service representatives. We have still not been given the correct lengths over a week later or offered any compensation. AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Simple request i thought im asking for an estimate for delivery of worktops to northern ireland. I didnt want to order if delivery was excessive. After numerous emails where they wanted exact dimensions worktop type etc - i would have thought for an delivery estimate my request for 2no 4m long 38mm worktops would gave been sufficient assuming worktops weigh similar. They eventually sent a quote fir the fabrication giving a standard delivery £40 advising this may change once the order is placed and they know the delivery address - i sent the address twice during the correspondence”

Helpful Report

Posted 4 years ago

“Ordered a worktop on Tuesday and told it would be delivered on Thursday. When I called on Thursday to ascertain approximate delivery time it transpired that the person who took the order had booked it for delivery the NEXT Thursday. They said they would deliver on Friday (the next day). They called back 2 minutes later to say that they could not deliver until MONDAY because 'it was after 12.00' I called Head Office and they said our deadlines are very strict, can not order even one minute after midday, schedules set etc. etc and did offer to deliver on Saturday (no use to me). I find this inflexiblility and 'more than me jobs worth' attitude really, really annoying. I appreciate there have to cut off but when you have messed a client about can you not make an exception? Also why 12.00? For most firms its at least 14.00 or even 16.00 Now I have to go out and buy a more expensive product AND work the weekend to make up for their incompetence. Not pleased. UPDATE: swallowed my pride called today (Friday at 09.10 - well before the 12.00 deadline) for next day delivery and they offered to knock off delivery cost - fair enough BUT ‘the deadlines have changed again due to high demand’ and the delivery can not be made until TUESDAY!!!! Could you make this up? Appalling customer service. Arbitrarily changing a published deadline overnight and further cheesing off an already cheesed off potential customer. I can not actually believe the incompetence and inefficiency of this company. Their idea of addressing a complaint is to endlessly parrot the same empty phrases over and over again and tell you about all the problems THEY are having and NEVER EVER talk about or address how the issue affects you.”

Helpful Report

Posted 4 years ago

“I'm currently experiencing extremely bad service with worktop express. I ordered and received a wonderful bespoke worktop that was perfect however it was subsequently identified that there was a split (hardwood). After providing numerous photos, filling out forms and chasing for responses they agreed to take it away for repair. Unfortunately when I asked if they would uninstall it they said no that I would need to get 3 quotes from a joiner which in the current environment is like trying to squeeze blood from a stone. Further they will not commit to a turn around time for the repairs which I believe does not demonstrate what any reasonable customer may expect given you have paid for the item. Shocking customer service and follow - buy with caution.”

Helpful Report

Posted 4 years ago

“Terrible service and they just don't care about you as a customer. Shop elsewhere!”

Helpful Report

Posted 4 years ago

“My experience of Worktop Express (Smethwick) has been exceptional and I would highly recommend them. The service in the shop was very useful with Daren being knowledgeable, efficient and very helpful. The delivery came on time and we were delighted with the products. Unfortunately we made a mistake with the size of a sink we bought and again the collection and return service has been amazing. Thank you to all the staff .”

Helpful Report

Posted 4 years ago

“I searched different companies looking for a slim worktop. Found it at Worktop Express Glasgow. The staff were helpful especially Natalie and spent time explaining all about the solid laminate worktops. Helpful and supportive from ordering to fabrication. Well done guys.”

Helpful Report

Posted 4 years ago

“I ordered an Iroko 27mm worktop. Ordering and delivery were no problem. The worktop appeared to be in good order and was fitted. However, as oil being applied I discovered a line of filler had been used right through the middle of the worktop. I brought this to the attention of the support team and was advised as it had been fitted, it couldn't be replaced. However, I do not agree that the quality of this worktop meets reasonable expectations. At no time was I advised prior to purchase that this might occur in manufacturing and the website T&C's does not state that this might occur. However, although offering apology, they are not willing to offer a reasonable refund for a very disappointing worktop that I now have to live with. I note that another recent review has had a similar experience which is very sad. I will not be recommending Worktop Express”

Helpful Report

Posted 4 years ago

“Tried to order some worktops from Worktop Express Warrington showroom and for delivery they won't bring the worktops to the first floor of my building (using lift or stairs) so I can carry them inside due insurance purposes. So they'd need to leave them on the ground floor where the lobby is and the worktops won't be safe to leave in the lobby till my partner gets in from work in the evening. They can't do anything other than a whole day delivery window and I don't have anyone available to help me bring the worktops upstairs during the day apart from a single day where we would need to pick them up from the showroom in a hired van in the morning. Due Covid they aren't letting anyone collect from the showroom but they'll let you inside the showroom to browse their range while staff aren't even wearing masks to protect customers. Ridiculous. The worktops are 3 metres long so 2 people can easily carry them outside and put them on the ground where we can then pick them up and load them into the hire van and do social distancing at all times. But this isn't acceptable. Wouldn't bother with this company who are inflexible and staff don't want to find a solution to help. Take your money elsewhere.”

Helpful Report

Posted 4 years ago

“Avoid this company like the plague, really quick to take your money, work tops came on seprate days, first worktop damaged but used as it would be covered by upstand, second worktop had a void on front face and you could feel the air pocket of worktop, company not interested, would not replace and only got 20% refunded on worktop, and on top of £40 delivery charge for worktops, I should have known better and used a local firm, its typical of a company thats got too big, customer service gone out of the window.”

Helpful Report

Posted 4 years ago

“I'm not saying you shouldn't be wary of bad reviews, but there are two sides to every story. I nearly didn't use these guys because of the bad reviews, but very glad I ignored them. They were brilliant! Friendly and efficient service that puts the bigger firms to shame!”

Helpful Report

Posted 4 years ago

“Brackets are sold singularly, the very definition of a bracket is plural! When I contacted customer services about sending another, which I was happy to pay for, I was told it would cost me a further £4.95 shipping! For a bracket! When I asked about their refund policy I was met with silence. Terrible, would never use again.”

Helpful Report

Posted 4 years ago

“just received my work top ordered less than a week ago. All great two drivers, phoned pre delivery. All good.”

Helpful Report

Posted 4 years ago

“The most appalling service we have ever had. We do not recommend this company. Our order arrived very badly packed and as a consequence the panels were damaged. The collection was arranged for Thursday. I was waiting entire day at home, however no one came to collect. We have called Worktop Express, sent emails, left voicemails, however were completely ignored. No refund will be arranged until goods are collected, no compensation on huge inconveniences caused because they company just don't do that. I would strongly recommend to improve on their customer service as they will start losing people who are making them money.”

Helpful Report

Posted 4 years ago

“Worst company i have had the misfortune to order from get email at 11 50 stating my black strip is out of stock and i have till 12 oclock to let them no if a want my work tops delivered ... waited all day and had work men booked for my delivery arriving which they did not delivery now a need to wait till friday with no kitchen no sink or water till then when they had nearly a week to contact meand when your paying 58pd for delivery you expect your order on the day stated”

Helpful Report

Posted 4 years ago

Worktop Express is rated 2.4 based on 147 reviews