Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over 5 weeks since I approved my artwork and still no product. I have now been told they need to send me the proofs again 😡”

Helpful Report

Posted 7 years ago

“Didn't notify me the boots I ordered weren't in stock, were going to make me wait until my boots were in stock to send all items out to me. Left me wondering where my items were and I had to contact them multiple times to sort. I then received my order (minus boots) to find there was an item missing. Had to email 3 different people and it took over a week to resolve. Quick to accept my money but not quick to refund it or send out remaining goods. Would not deal with again”

Helpful Report

Posted 7 years ago

Hi Dean, Thank you for taking time to leave a review of your experience with us here at Workwear Express and we're sorry to hear that you've had issues with your order. We will pass on this information to senior members of staff and look into why you had to email 3 different people to resolve the delay with your order. This is unacceptable and we can only apologise. If you require any further information about your order or the services offered by us here at Workwear Express, please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“I never received the goods!”

Helpful Report

Posted 7 years ago

Hi John, Thank you for taking the time to get in touch and leave a review of your experience with us. We've chased this up with our sales team and one of our sales advisors will be contacting you shortly to provide you with an update. if you would like to give us a call or if there's anything we can help you with in the meantime, please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“They never respond to emails, they take ages to answer your phone calls, and worst of all they have a 4 month lead time. yes i am not joking - 4 months! Then, when i called to complain about the lead time i was dealt with by a very rude lady. customer service doesn't exist at Workwear Express. not even bad customer service - there isn't any!!”

Helpful Report

Posted 7 years ago

“Order arrived over 1 month after placing order. Fobbed off with excuses and delay after delay. Bad customer service offered alternatives but no refund at any time. Would not use this company again under any circumstances.”

Helpful Report

Posted 7 years ago

Hi, Thank you for taking the time to leave a review of your experience and we're sorry to hear about the issues you experienced with your order. We will take a look into your order and pass on all of the information to our performance enhancement team who will look to put changes in place to improve all services for current and future customers. If there's anything else we can help you with please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“Ordered plain garments for an urgent job we needed to print for a customers deadline. I was promised the order would be with me the following day, 24hrs later no delivery, after ringing to enquire I'm told that the supplier does not have some of the garments we ordered hence my order has not been despatched. Firstly don't take my order if you can't fulfil it, then if you have done phone me to tell me there is an issue the same day of order not on the day of delivery. Furthermore I'm told that the missing garments would be delivered again the following day, guess what? delivery arrives with 2 more garments missing! - again chased up to be told its not our fault but our supplier has keyed in the wrong colour and sizes. My customer has been let down and not impressed at all with my business getting a bad name for no reason. To top it off the sales woman that took the order had a bad attitude and said that it wasn't there faulty, not sympathetic at all to the issues and did nothing to rectify the situation. When asked for the complaints procedure and the details of the owner, lied by giving incorrect name for the owner and the response was the owner doesn't answer emails and I can deal with your complaint for you. This is the first time I have ordered with this company and I can honestly say never again, they clearly give the impression that they hold stock in house which clearly they don't. STAY WELL AWAY FROM THIS COMPANY as there are many genuine professional companies out there.”

Helpful Report

Posted 7 years ago

Hi Imran, Thank you for taking time to leave a review of your experience with us here at Workwear Express. If the stock wasn't available on your order you should have been informed on the day the order was processed so we will be looking into why this wasn't done on this occasion. We will also look into the issues you raised in regard to the attitude of the member of staff and can only apologise if you felt it wasn't to the standard you deserve. We always aim to provide all customers with the best experience possible and it seems on this occasion we haven't lived up to the high expectations we set of ourselves. If you would like to discuss this further or required further information please don't hesitate to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“If I could put zero rating then I would. Avoid this so called company. Absolute waste of my time. I have been trying to get my money back for over 2 weeks!!! No one returns your calls or emails. I'm starting small claims court proceedings tonight!!! Makes me sick how they get away with it. DO NOT USE !!!!”

Helpful Report

Posted 7 years ago

“WORKWEAR EXPRESS LOST ME £250 TODAY! Placed a small order of a handful of FOTL t-shirts to complete a custom print order of 200 t-shirts with 48hrs left to complete the order for my customer and collect an extra £250 'on-time' completion bonus. Promised 24hr delivery online, phoned the helpline to confirm they definitely had stock and was assured NEXT DAY delivery would happen GUARANTEED... 3 days & 7 phone calls later NOTHING HAS ARRIVED! Turns out the sales department didn't process my order in time and they actually had no internal stock meaning my order was coming direct from their supplier and it will take 6 days in total to get to me. They cost me my £250 bonus and would only offer a measly %10 off my next order by way of apology. ABSOLUTELY RIDICULOUS!”

Helpful Report

Posted 7 years ago

“Product never delivered due to inadequate delivery company. Never saw my order but it is certainly well travelled. If making an order, ensure instructions for delivery are in small words and crayons.”

Helpful Report

Posted 7 years ago

“Terrible product - arrived damaged (marked and chipped). Personalisation was just a sticker (not as described on order) Complaint email not dealt with - no reply from workwear express. Very disappointed, would not order again and certainly would not recommend. Overpriced for poor quality of product received.”

Helpful Report

Posted 7 years ago

“I have ordered numerous items and in the beginning one or two items were okay. As I began to increase my order with various logos, etc I found that I had to return some of my items because the printing or size was incorrect. The inconvenience is what is the worst because I have deadlines in which to have these items available. I have already spent a lot of money and now I'm considering taking this business elsewhere! I just don't need the hassle.”

Helpful Report

Posted 7 years ago

“Still waiting on my order that was dispatched on the 21 st march”

Helpful Report

Posted 7 years ago

Hi Aaron We apologise for this slight error and are pleased to let you know that your order is scheduled to be with you tomorrow. You will get an email or text from our courier first thing in the morning giving you an hour slot when you can expect delivery. If you would like any further information please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“Been asked to write a review and as yet have never received my order?!”

Helpful Report

Posted 7 years ago

Hi Daniel, We apologise for this slight error and are pleased to let you know that your order is scheduled to be with you tomorrow. You will get an email or text from our courier first thing in the morning giving you an hour slot when you can expect delivery. If you would like any further information please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“I still haven't received the items I ordered on 20/03/2017. I sent an email to the sales team on 27/03/2017 querying the whereabouts of my items and asked if there was a problem, I included my contact number but as yet have not had any form of response.”

Helpful Report

Posted 7 years ago

Hi Michael, Thank you for taking time to leave a review of your experience and we're sorry to hear about the delay you've had with your order. I've just looked into this for you and your order will be delivered tomorrow. You should receive an email or text form our courier first thing in the morning with an hour slot when you can expect your order to arrive. We apologise again for the delay and if you would like any further information regarding your order, please feel free to give us a call on 0800 028 5867. Warm regards, John Workwear Express

Posted 7 years ago

“Awful customer service, it put me off from actually placing an order. I just needed some samples, then I returned them to have them added onto the order I wanted to place and I got credit notes instead when I asked them several times (to several people) I didn't want credit notes. All of my emails were ignored, it was hard to get through your phones as they were always busy when all I wanted was placing an order, unbelievable. Sarah Blevins who was my representative was supposed to give me a call to clarify everything but she never did, instead she just dropped me a random email asking me to call her. Prices are cheap, but I'd much rather look for a new supplier even if it's a bit more to pay, than going through such frustration due to a terrible customer service.”

Helpful Report

Posted 7 years ago

“Very disappointed with my order. Please sent my refund. Many thanks”

Helpful Report

Posted 7 years ago

“Items were missing. And there was no follow up service after my inquiry about the missing items.”

Helpful Report

Posted 7 years ago

“Hi Vis waterproof suits didn't keep our operatives dry, so won't be ordering again”

Helpful Report

Posted 7 years ago

“Not up to the usually great standard from workwear site. After ordering a numberous of items in the past which were all great, I ordered a pair of joggers for work, size large. They turned up and are tiny and I didn't are not at all what I expected. Very dissapointed.”

Helpful Report

Posted 7 years ago

“Ordered product not delivered, phoned to say not delivered informed person would phone me back 26/1/17 no return call. phoned again 30/1/17 to be told I would be called back re invoice no SO447721 still waiting on call”

Helpful Report

Posted 7 years ago

Workwear Express is rated 4.2 based on 3,715 reviews