Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on 21st July with a dispatch date of 28th July, still waiting for the order. Spoke to Ashley on 11.08.2017 to find out here it as (she was going to ring me back, I'm still waiting for a call back ) had to call again on 14.08.2017 to now be told that half the order will be dispatched next week and the other half will now be dispatch beginning of September. Think they need to change there name to workwear eventually, if you are lucky. Its a shame as the quality of work is great but they take your money and forget about you.”

Helpful Report

Posted 7 years ago

“Placed order 20th July still waiting, no reply to email, Two weeks after placing order finally told item is out of stock. Did no one think to check?. Now had my money for nearly 4 weeks I will not be using again or recommending to others.”

Helpful Report

Posted 7 years ago

“Proof sent to a staff member who left the company 8 months ago and no-one took notice of the out of office. Then issues with the logos being wither badly printed or attached (6 out of 11 jackets) then I was told the replacements would be with me in time on three occasions but they weren't, even with a weeks notice. Then the additional jacket that was ordered had the wrong logo on it. So they were late for a crew team photo, I am yet to receive the replacements and just hope they make it to the finish of the Fastnet Race so they can have at least one team photos all with their crew kit on.”

Helpful Report

Posted 7 years ago

“The order was placed and accepted. When the item had not been delivered we contacted yourselves several times and were told that it would be sent to us immediately and we should receive it on Wednesday July 12th. No delivery occured. Further contact made. The item was eventually received on 17th July. From the paperwork we believe that the original order was incorrectly processed and the item then re-ordered for eventual despatch. Too late for the purpose for which the jacket was ordered so I went to Go Outdoors and bought a jacket. Customer Services should not have lied to us by saying that the item would go in "that night's post" and be with us on the 12th. There is a big difference between saying that something will happen and it actually happening.”

Helpful Report

Posted 7 years ago

“Everything, Appalling service from start to finish. Even the Complaints Manager admitted that the whole order had been a comedy of errors.”

Helpful Report

Posted 7 years ago

“I used Workwear Express to have a small run of self designed t-shirts made for my band. It was an infuriating and exasperating experience. The girl I dealt with initially insisted she hadn't received my artwork although I could clearly see the email with the correct files attached, sitting in my outbox. I re-sent the files a further 2 times before receiving an email from the same girl saying that my artwork had been received and had been submitted to the artwork team for proofing, and I'd hear from them soon. I waited a week with no correspondence, so I called up - only to be told by a different girl that the first girl I spoke to claimed she hadn't yet received my artwork. I informed her that I'd already had my files confirmed as received and was met with a stale, 'not my problem' attitude. I ended up having to send my files a further 3 times (I was out of the country at this point, so didn't have my laptop to hand, and I was literally just forwarding the same email over and over again - so the very first email I had sent turned out to be absolutely fine after all...) to finally have my artwork confirmed as sent to the 'artwork team' - who immediately told me my files were of no use. I had sent screenshots of mockups as well as the photoshop file, and was worried they weren't looking at the right file, so I asked that it be re-checked. At that point, without sending anything additional, I received a proofing email from the artwork team with final proofs for me to sign off, which I did. They hadn't bothered to properly check what was sent to them and were going to reject the job as a result, if I hadn't insisted they take another look. In short, the files that I initially sent (successfully) were the files that were used 2 weeks and countless emails/phonecalls/bad attitudes later. The girl informed me that she had put me through fast-track service "at no extra cost" - as though that was some sort of compensation. It made no difference to me, as the goods arrived (3/25 shirts unusable because they were filthy) at the same time as they would have with standard delivery, had the people who dealt with my purchase done their jobs efficiently in the first place. An utterly incompetent, arduous company to deal with, compounded by astonishingly bad customer service. 0/10, will never use again and will definitely discourage anyone considering doing so.”

Helpful Report

Posted 7 years ago

“£4 a unit cheaper on e bay”

Helpful Report

Posted 7 years ago

“I sent a e mail asking if you had a 36 inside leg as I'm 6'9 and I had a reply saying this is what your looking for which was the poor size guide not stating what the inside leg is apart from just saying L XL etc not very clear at all”

Helpful Report

Posted 7 years ago

“Absolute diabolical after sales service. I ordered 3 XL hoodies, with Orange embroidered logos. 1st error the proof was emailed to me and it was white embroidery. That was rectified. Next my order arrived, Right colour, Right coloured logos..WRONG SIZE!!! XL YOUTH. I specifically stated XL. I mean come on, who do they think I have working for me 3 of the seven Dwarfs??? The hoodies, barely fit my 9yr old. Now the refuse to reimburse me or send the right order. I am totally disgust with them and, I would tell anyone, to think again before placing an order.”

Helpful Report

Posted 7 years ago

“very bad job”

Helpful Report

Posted 7 years ago

“The item didn't come in time even I've contacted the company on numerous occasions Very disappointed Return the item as bought somewhere else”

Helpful Report

Posted 7 years ago

“I Placed my order SO512419 three weeks ago, the confirmation came back wrong, so had to call and amend, it was also decided that my old logo would be used, from a previous order, not the updated one I sent with this order, apparently Katie in your office being over efficient!! Five days later I am told the stock I wanted was not available, so had to choose another, I have sent my logo several times now and not received a proof from the artwork department. I have made several calls and sent several emails, and no one is helping me, or contacting me to let me know what is happening,the worst service I have ever experienced anywhere and I will now be seeking legal advice, I paid for this and I have not received my goods.”

Helpful Report

Posted 7 years ago

“Ordered and paid via PayPal on 31/07/2017 for three items, also to be embroidered. Received email confirming order with instructions, that, if you have not received your proof (re embroidery art work) within 2 - 3 days please contact us, I contacted this company by telephone and was told, "You only made this order on Tuesday 1/8/17" I explained that actually I made the order on Monday the 31/07/17, the girl then promised the artwork to approve would be sent to me that afternoon! This did not happen, So, the next day I contacted the company via their "Web Chat" again I was apologised to and was told she had spoken with a manager whom would contact me via email that day!, again, I am still waiting?, so, on Friday 4/8/17 I telephoned again, again I was apologised to and was told the art work for approval would be with me in the next two hours! Well to my surprise it did arrive, but, when I checked this artwork it had spelling errors in it? How can you miss spell words that are written for you correctly?, so, I replied to the email as requested (which by the way was marked as URGENT!) informing them of the mistakes, I received no reply? Today, again, I had to telephone this company to which I was told, "Well you only sent it back on Friday", I informed the lady that according to your email (which I might add is a written contract) you are supposed to ship these items to myself today 7/8/17?, again I was told well it takes 5 to 7 days to complete your order! I informed her, you have now had 6 days and you are nowhere near even starting this order! Hence to say I cancelled this order and ask for my money to be refunded, I was told she would do that and I would receive an email confirming this, this morning, well guess what? I am still waiting! It seems to me although this company boasts that the will deliver on service from 1 item to thousands, if your a customer just wanting 1 or like me 3 items, you don't come at the top of their priority list, also, I do not appreciate being lied to with respect of being told managers would contact me etc, this company need to up their game or like me people will go elsewhere!”

Helpful Report

Posted 7 years ago

“Poor quality polo shirts. Bought 4 all faded to some degree after first wash. 2 navy blue ones now look as if they are really old have lost their shape and colour”

Helpful Report

Posted 7 years ago

“Complete lack of service and basic courtesy . Bag not delivered. Explanation given that courier left message almost certainly untrue. I have emailed twice and spoken to your office. Still no bag. It would appear you have no intention of delivering bag, so please refund my money.”

Helpful Report

Posted 7 years ago

“This company has literally played around. For one the costumer service are appalling as I called over several times. My order has still not came and I was told it's 5 days shipping? .. I HAD to call so many times asking for the status of my order and got rubbish excuses why I haven't got it yet.. I email and no answer! Also, I had to call again to find out one of my clothing was out of stock .. I have waited over a month and no sign of my clothing, I hardly write reviews but this had driven me crazy. I want a refund at this point.”

Helpful Report

Posted 7 years ago

“Staff were unhelpful: Rude in some cases that I had to asked to speak to somebody else ;ignorant of the products they were selling Emails to the art work team did not get replied to put it Product didn't arrive when they said it would despite paying the extra turnaround price came a day late which meant that taking it abroad would have been a complete disaster if it arrived any later gave me so much stress Will never use again will never recommend The only normal person that answered the phone was Katie who was helpful everyone else was a complete disaster hate your company worst thing I ever did”

Helpful Report

Posted 7 years ago

“The coveralls were described has having access pockets....they did not. Some of the pockets had been sewn in upside down, meaning no access at all.... I ordered and received the correct size (Extra Large, standard length) they were to big for my husband, but worse than that , too big for our 6'2" son!! I returned them immediately on 22nd July and as yet, 12th July, have not received my refund. Bearing in mind it also cost me £3.99 (non refundable) to return these faulty goods. NOT happy Update 19the July.......All sorted now. Thank you”

Helpful Report

Posted 7 years ago

“We waited weeks for our order and then it came not even embroidered then we waited days for the items t o be collected! Bad service!”

Helpful Report

Posted 7 years ago

“I haven't got my delivery yet - at point of purchasing I phoned to to ask if you could improve on my expected delivery of the 10th July. I was told to add my request to the comments box. I received my confirmation with the dispatch date of the 10th (i could live with that - our event started on the 10th) through the week I received proof emails, the first was wrong but the second i approved- i was then told my order would be dispatched 5 days later! I emailed to responses pretty much of "well that's what it is!" to then have an email sent with an updated dispatch confirmation of the 14th, I said i wasn't happy and i would have taken my business elsewhere had i known of the true time scale. I have purchased Corporate wear this year from Charles Thrwhitt, Durham Business Wear and yourselves, all have been embroided in the same timescale and the Polo shirts are the only items that have failed to arrive. If you can get me this order ASAP i would be very grateful Kind regards Joan”

Helpful Report

Posted 7 years ago

Workwear Express is rated 4.2 based on 3,715 reviews