Wren Kitchens Reviews

Name: Wren Kitchens
Address: Wren Kitchens The Nest Falkland Way, Wren Kitchens The Nest Falkland Way, North Lincolnshire
Rating: 4.67

4.7 Rating 3,740 Reviews

93 %

of reviewers recommend Wren Kitchens

Company Reviews

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Metrics

4.7

Based on 3,740 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

03451277008

Email:

reviews@wrenkitchens.com

Location:

Wren Kitchens The Nest Falkland Way,
Wren Kitchens The Nest Falkland Way
North Lincolnshire
DN18 5RL

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"Want to throw away \u00a335,000 and get nothing but frustration in return? Then head straight to the Leeds Crown Point store. \r\n\r\nMy elderly parents, both in their mid-70s, chose Wren Kitchens for a \u2018personalised\u2019 service. The result? A kitchen that\u2019s completely unusable for my mum, who can\u2019t even reach the grill. The only part of the fridge she can access is the salad drawer. Perfect, if you\u2019re planning to live off lettuce and never cook.\r\n\r\nWhat was supposed to be a \u2018hassle-free\u2019 experience turned into a complete disaster. The kitchen was meant to be fitted in two weeks, but it took four weeks. And for an extra two weeks, we were left with piles of rubbish stacked outside the house. \r\n\r\nOh, and here\u2019s the best part: after my parents moved out to try to speed up the process, the fitter left the front door wide open one Friday afternoon. Not just unlocked\u2014wide open. If they hadn\u2019t gone back to check on progress, the house would\u2019ve been exposed all weekend!\r\n\r\nAnd as for customer service? Don\u2019t bother. The Leeds Crown Point store did nothing to help us throughout this entire mess. It was passed off to their customer service team, who couldn\u2019t care less. We\u2019ve explained the same issue to four different people this week, and not a single one has been able to do anything about it. The so-called \u2018manager\u2019? Always \u2018on the phone\u2019 or \u2018in a meeting.\u2019 Honestly, the lack of care and incompetence is staggering. We\u2019re absolutely disgusted by the way we\u2019ve been treated.\r\n\r\nSo, unless you enjoy wasting a small fortune on a kitchen that doesn\u2019t work, leaving your house exposed, and getting absolutely no help from customer service, do yourself a favour: stay far away from Wren Kitchens, especially the Leeds Crown Point store. And if anyone from Wren actually cares about fixing this, feel free to get in touch\u2014before we take our story to the press. The pictures of my mum on a stool trying to reach her grill really tell the story."

Wren Kitchens 1 star review on 7th November 2024

Claire Green

Wren Kitchens 2 star review on 7th August 2024

Peter Burwell

Wren Kitchens 1 star review on 19th June 2024

David

259

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Wren kitchen 18 months ago. Worst decision of my life. My kitchen has been fitted 3 times due to numerous installation and product issues. I received a small amount of compensation from the Ombudsman but it wasn’t worth the time I have wasted on this kitchen. To say I am disappointed is an understatement l. I am now faced with a white kitchen which is starting to chip and show black underneath and Wren offered me a white pen to colour in the chips. Terrible fitters and substandard products. I can not emphasise enough how stressful buying a Wren kitchen has been. Below are some examples of the shoddy workmanship including a dishwasher that couldn’t open as the cooker was in the way!”

Wren Kitchens 1 star review on 21st January 2024

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Posted 10 months ago

“They don't even deserve 1*. Wren is not only incompetent but are deliberately out to scam & rip you off. Same as other reviewers here, their salesman measured, 'designed' & sold us our dream kitchen only when it was delivered we found cabinets don't fit where they should & these are ones that cannot be trimmed but they don't care, they just want to make you a large bill & get their commission. They purposely sell & send you surplus stuff you don't need & refuse to take it back, because they 'don't have a refund policy'-how very convenient for them. They send you things you don't need but ironically not give you things you do need. We asked for & were led to believe that we had 2 pull out spice racks but only got 1, this is a ploy to get you to then buy extras & get more money out of you. They will feed you the line, 'we will find a resolution' but don't be fooled, all their 'resolutions' will cost YOU yet more money. If I was an expert & needed to check every last measurement myself, I could have just designed it myself as well, why would I need or want their designer to do it?? You will never get hold of the lying 'designer' after you've paid & signed on the dotted line. They agreed to refund one surplus item, a whole length of unopened worktop we didn't need but they haven't actually managed to get the refund into my account, a month on, 1 excuse after the other. Takes them minutes to take thousands from you but returning a couple of hundred is too much for them to cope with. No doubt my review will be followed by several FAKE 5* reviews so mine moves down & the effect to the overall rating is outweighed. They will be all polite & apologise, feed you the lines they've been trained to do but not actually do anything to help you with issues they've created or reimburse you what they have overcharged or for the inconvenience & upset caused. They will try to wear you down with the 'oh we're so sorry, we will look into it' lines hoping you'll get bored & go away. Luckily I did not use their installers or God knows what I'd be dealing with now. Disgusted with these scammers, they should be ashamed of themselves.”

Helpful Report

Posted 10 months ago

“We had a Wren surveyor come out to measure up the room before we designed the utility room. Surprise surprise the measurements turned out to be incorrect. One of the units did not fit through the utility room door and another did not fit where it should without having to cut into the wall. – Wren's reply to this " The surveyor is only there to measure up the room, not to make sure the units fit" - I am not joking. " We send you a pre-fit pack to confirm that all the measurements are correct and that all units fit. If you do not do a pre-fit it is on you" -- again I am not joking. Basically, you have to make sure their surveyor takes the correct measurements, so the role of the surveyor is as redundant as it gets. They refused any form of compensation and said this is my fault for failing to do a pre-fit! Amazing. There is more... The hinges supplied were incorrect, the carousel unit was not delivered, and they sent us a sink we never needed, and the delivery people refused to take it back. It then cost me money to have it taken by the council. The "designers" as they called them, are completely useless on site, I am not entirely sure what is the criteria to be employed here but the bar cannot be too high. I highly recommend staying away from the company.”

Helpful Report

Posted 11 months ago

“Wren Kitchens I would like to say a big thank you to your delivery guys for dropping my replacement oven and pretended like nothing has happened. My kitchen fitter saw it and when he confronted them, they totally denied it. Thank you for leaving me with a damaged oven. A lady I also need to say thank you to is Vanessa at customer service. Your unwillingness to help customers when you are in the wrong is top notch. Thank you for trying your hardest to not give me a refund on the oven. When I reminded Vanessa they have breached the consumer act 2015, she immediately closed my case. My advice for people who are looking to buy a wren kitchen is please go ahead and do it if you willing to fight with them over your rights. No point of going into the store where you purchased your kitchen as all they say is “there is nothing I can do, you will need to contact customer service”. All round 10 out of 10 for their unwillingness to help their customers. All they want is your money.”

Helpful Report

Posted 11 months ago

Helpful Report

Posted 11 months ago

“5 years ago we were financially blessed to be able to extend our house, and opted to buy British and chose our kitchen from wren. They took incorrect measurements, even from our plan, two tall cupboards (40cm wide), either side of the tall built in fridge and freezer didn't fit, we had to sell, and purchase two 30cm wide ones at about £600. Also the kitchen was not as long as they thought, thankfully our carpenter who fitted this kitchen, our choice and trusted adapted a corner cupboard to make it fit. Currently our once lovely kitchen is shocking, most of the cupboards coverings are coming unglued and loose. We also had last minute cancellation of our worktop being fitted, I know Wren will not do anything about our problems, avoid at all costs!”

Wren Kitchens 1 star review on 12th December 2023

Helpful Report

Posted 11 months ago

“AVOID and If you have to use WREN please read, as this will be the only way to protect yourself. ppl who have written positive reviews can only be due to the order happening spot on by luck or chance. has nothing to do with good customer service. I am a very specific customer and I try and make notes and records of everything and designed the kitchen & utility for 5 months. I did spot so many errors and corrected along the way but with a long house build happening I missed 1 and I have been robbed (in my view) of £242. I am even willing to share names of everyone involved but for now I won’t. If you have the option, kindly stay away from WREN, will save you a life of pain. I was told WREN have a min. of 5 units needed in an order and my utility was at 4, so the designer (who I was told by the Coventry manager to be the best in his team) said let’s move the wine rack from the kitchen order to the utility so both meet the requirements. I specifically asked if the wine rack is the same height as the kitchen wall units and I was told YES. When I got the order, it is much longer and makes my kitchen look really bad, so didn’t fit. E-mailed the designed and the manager with picture, NO RESPONSE. I have been since directed to head office who said “WREN do not do returns, you have signed the contract” I was also told apparently designers are expected to add all notes from conversations onto the WREN system and in my case apparently this specific chat about the heights matching is nowhere logged (surprise surprise). I have been told, we as the CUSTOMER IS RESPONSIBLE to check all measurements. In the T&C’s it says “kitchen designers are not technical experts and cannot be responsible to make sure they are the same height”. To which I have asked, then why have them. Might as well, we design the kitchen ourselves. Other issues also included items being mentioned as “comes with that cupboard” and it didn’t. And again head office will say “it’s not on your order” and you have no proof or leg to stand on. COVENTRY STORE The manager is a only talk individual. Will never do anything or take any responsibility. Will not respond to your emails when escalated and will stand behind “head office will sort it”. Then head office will revert to the T&C’s”. he talks a talk but does nothing ever to help. Kindly if you ever go to WREN, please RECORD all your discussion with anyone. Mention “based on a review read or past info, you need to record this call so you have proof if things go wrong”. The only thing I never did. That will be the only proof you can hold if you get forced down a legal route. And you need to mention this statement and get consent to be able to use. WALK AWAY if you don’t get consent, and you know why that is. DO not believe anything said or spoken of, that CONTRACT is what they put in your face. The showroom staff will say things like “no don’t worry, it’s included” / “I will add it later on” etc DO NOT BUDGE. Ensure the contact is updated and in your included items it’s WRITTEN. Even simple things like sink cabinet liners / cutlery units. All items I was told it comes with but never did. Do not use WREN quartz fitters, horrible workmanship. The only bit WREN fitted for me. Try and find your own local company. As a whole, please find another kitchen company and avoid WREN. if any solicitors read this, you have the opportunity to help so many by a class action against wren. I am not the only one and won't be the last with this experience. you should really consider helping future customers. same reason I wrote this review.”

Helpful Report

Posted 11 months ago

“Install was meant to be dec 4th was told had been delayed untill wed 6th out designer called aiden never bothered to get intouch at all 6th came installer came for 30 mins said i have to nip out be back in a hour and never bothered coming back 15k for a kitchen still in flat pack boxes Please avoid aiden at all costs!!!!”

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Posted 11 months ago

“Slightly miffed... The quality of the kitchen and materials are good all round and the Wren fitter was pleasant and capable. However, while being sold the kitchen we were told if there were any problems all we do is call Wren and they'll sort it. This is not the case. Anything done by the fitter, which they supplied, Wren will not do a lick to help you at all.”

Helpful Report

Posted 11 months ago

“Terrible service , waiting three weeks for panels and today they delivery only one. This is unacceptable . All because the designer and store manager did not order the correct panels or cabinets.”

Helpful Report

Posted 11 months ago

“Terrible and rude customer service, they promised to deliver our kitchen , didn’t deliver, we have to keep chasing them all day long to speak to someone. They never call back and promised to deliver it and the new date, obviously they didn’t deliver it as well and now I have to keep chasing them all day long. Avoid”

Helpful Report

Posted 11 months ago

“Had kitchen assessed and measured by Wren and went into store to confirm plan and paid for kitchen in full there and then. Quote to fit was too expensive so opted to get my builder to fit. Kitchen arrived and pipework in kitchen means washing machine will stick out significantly. This is following Wrens plan after they came and assessed my kitchen. Also I asked for units against a wall but was told they would not fit. Fitter has pointed out they will fit so yesterday I had to order them as the wall looks dreadful without them. It took 90 minutes on the phone to order 2 units and the 60% discount that I had with my main order was not given (even though the offer is still on). Was told the washing machine sticking out is not wren's problem even though they came and measured and suggested a plan which I accepted. I would never trust Wren again, as my builder advised 'should have gone to Howdens- never had a problem with them they didn't resolve'”

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Posted 11 months ago

“Wren don't even deserve a 0 rating. Absolutely appaling. Took over a year for our kitchen and still not complete to perfection.The customer service department will do nothing. If you want stress added in your life, then buy a wren kitchen, As when things go wrong they will not even try to help asap and keep you in limbo without a working kitchen for months. Also I would be cautious to use their recommended Finance product, as when things go wrong the finance company would be in favour with the retailer and not you.”

Helpful Report

Posted 1 year ago

“I bought a Wren Kitchen, and I consider myself fortunate to have met the advisor/designer Kasra at the Edmonton branch in London. Kasra was incredibly helpful and demonstrated exceptional expertise in his work. He provided guidance on every aspect, maintained regular follow-ups with others involved, and kept me informed on a daily basis. The entire experience, from start to finish, was demonstrated by professionalism, efficiency, and genuine enjoyment. I am delighted with my kitchen and want to highlight the outstanding customer service, particularly from Kasra. I highly recommend him and Wren.”

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Posted 1 year ago

“Great designer friendly staff, absolute nightmare from then on, lovely kitchen, eight weeks still not finished, fitter too busy or not interested wren customer service also not interested worst experience I've had with a renovation”

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Posted 1 year ago

“Absolutely shocking experience Absolutely shocking experience. The company is great at sales and letting you know they install. What they don't tell you is the vast majority of the installers are independent from Wren. Wren have absolutely no control over the installers nor do Wren see it as their business to address any installations issues as a priority because and I quote, "installers are independent. You can get a quicker response by contacting them direct." Which is a quote I heard numerous times. Wren will also quote they project manage the installation. Which to be fair they will - they'll manage the main installation. After that any issues or things you want addressing after the main installation are Wren's lowest priority. I would not recommend due to after sales experience and the absolute nightmare I've had to get them to address post installation issues. I took time off of work on more than 3 occasions since the installation to wait in on a Wren promise that someone was coming. Only for no one to show up at my home. They've also sent the wrong product on 2 separate occasions to address issues I had meaning more delays, more missed appointments and more arguments to get them to address the issues! Shocking!”

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Posted 1 year ago

“I thought I would leave a review here given I’ve been ignored for years by Wren including a formal written complaint. I will spare the detail and simply say - if using their fitting service, Wren do not need to validate the contractor and you have to be the person who checks that the contractor is certified, qualified and competent to install your kitchen and it’s not Wrens responsibility despite taking a fee for this. This resulted in my kitchen being wired incorrectly, the oven then not working and me having to pay another electrician to correct it. Response from Wren is that it’s my problem and not theirs and I should have checked. I expect the response may be “we always check our contractors” however mine wasn’t fitted correctly and I’ve now been ignored and am out of pocket.”

Wren Kitchens 1 star review on 11th November 2023

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Posted 1 year ago

“Wren kitchens are not the best of quality, a lot of the doors and drawers were chipped, they will replace, but should not come like they did the packaging is well done, so the opinion was they were packed damaged, the doors and draws are so thin, this makes the slot/groove to open very small to put your fingers in to open. All round very disappointed. Yes do agree staff very nice and helpful, and replacements sent, of course this was after having to ring speak to customer service and sending pictures of the damaged items, which of course was time consuming, time I did not have I was fitting a kitchen, The mistakes with holes in wrong places, did not help, I fit kitchens, so know them well, I like most, were drawn in with offers Wren give you, but by choice, now wish I had not, and bought a better quality of kitchen”

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Posted 1 year ago

“Dreadful quality. All the kitchen cupboard doors have blown and now look at the picture of my island :-(”

Wren Kitchens 1 star review on 3rd November 2023

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Posted 1 year ago

“The design showroom was great , and the product itself seems ok .but I opted for self assembly ,… BIG MISTAKE…. I am a fairly abled person but the instructions and pre? Holed drilled holes just did not make sense especially the draw units … My thoughts are that they were wrong and many pre marks had nothing to do with my units … very misleading … and frustrating I would never do this again for sure .”

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Posted 1 year ago

Wren Kitchens is rated 4.7 based on 3,740 reviews