Aliexpress Reviews

Name: Aliexpress
Rating: 1.43

1.4 Rating 3,066 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,066 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 24th December 2024

607

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was just contacted by a fraud victim that Aliexpress fraudulently put an order for a winch plate and tried to mail it to me from the victim's Amazon account. Aliexpress has been unresponsive for over a week. I will never use them again!!”

Helpful Report

Posted 1 month ago

“"After charging my card the correct amount of around $288.00, I began receiving multiple emails urging me to buy more products—including the same item I had already purchased! After waiting over a week with no useful tracking information, I received this disappointing email: 'Your order xxxxxxxxxxxxxx has been closed due to a "timeout"—Expired. The seller failed to ship your order on time, and a full refund will be issued automatically within 3 to 20 business days.' It’s unacceptable that payment was taken instantly, but I now have to wait anywhere from 3 to 20 days to receive a refund for an item that was never even shipped. This is incredibly frustrating and far from a positive experience. Based on this, it’s unlikely I’ll be making any further purchases in the future."”

Helpful Report

Posted 1 month ago

“I’ve been trying to get my refund of cheap hair from aliexpress since SEPTEMBER 2024 and up till now no regards at all FROM THE SENIOR TEAM THEY ARE VERY INCONSIDERATE AND WICKED THEY DO NOT HAVE NO EMPATHY FOR THEIR CLIENTS I’m just tired of been scammed by ALIEXPRESS AND THE SELLER NOW and the funny thing is that the seller constantly increases the prices of their hair but the quality no I’m 100% sure that they are working together to scam their clients OR THEIR MONEY I’ve been trying to get open a claim for days now THIS IS UNFAIR to all THE GIRLS out there do not buy THE HAIR FROM ALIEXPRESS IS CHEAP BUT IT DOES NOT LAST IS BEST THAT YOU INVEST YOUR MONEY IN RAW HAIR AND IT WILL LAST YOU MORE AND THE TEXTURE WILL BE ALWAYS THE SAME”

Aliexpress 1 star review on 13th November 2024

Helpful Report

Posted 1 month ago

“Never received my order. Told me it was at post office and not there. Tracking number shows it was sent back to sender Tried to get refund and was denied. Do not buy from this company”

Helpful Report

Posted 1 month ago

“I ordered some item from Aliexpress, I have not received them. I tried to contact the sellers and found they look like using a machine to talk with me, it is helpless. I was told the items have been delivered to me. If not got, ask me to give a proof. It is very strange, delivery guarantee aliexpress, you should give proof, every step should be got record including receiver's signature. You should know that it is hard and impossible for a receiver to show a proof, because the courier often ignores the request by receiver. I really do not what I can do?”

Helpful Report

Posted 1 month ago

“Als je 3 weken moet wachten om een retourlabel en evenveel versies hoort als contacten... Echt leuk. Mijn probleem is nog steeds niet opgelost.”

Helpful Report

Posted 1 month ago

“!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!ALERT SCAM!!!!!!”

Helpful Report

Posted 1 month ago

“The package was lost, I provided the proof that the deliverer didn't receive it at all and here I am, fifteen days later without Aliexpress refunding the package. Disgusting customer attention, and only proves that this company will only care about the money and will not listen to the legit complains and demands from the customer. Better search for alternatives or go for Amazon at this point.”

Helpful Report

Posted 1 month ago

“They did not deliver to my house. My porch looks nothing like the picture they posted for delivery . They are a scam site.”

Aliexpress 1 star review on 10th November 2024

Helpful Report

Posted 1 month ago

“Please stay away from this broker, I had a lot of faith in the company but they have disappointed me and my friends. They held a total of 100 btc and 6 eth. That's a lot you don't have heart and plan to block me, Scam. No trust, by then i went online because i was so worried looking for a lot of way to to solve the problem that i am going true, that was when i saw a review about a woman Sandra Ava, he connected me to a recovery company EMAIL :: ( m o r r i s m e i h u a (@) g m a i l . c o m ) the process was easy and stressful, this is a review that will help to know what you should do immediately whenever you are being scammed, i have actually lost a lot of my money to this company honestly but To God be the Glory I got it back. All thanks to Mrs,Morris Meihua you can also contact them on Email::( m o r r i s m e i h u a (@) g m a i l . c o m ) OR on WHATSAPP:: +1---(559) ----214---9914 . If you are having problems with any broker which you are invested on or any website, I promise you they are going to try their best to help you out.”

Helpful Report

Posted 1 month ago

“They don’t even deserve a one star stay away scammers beware you will get taken for all your money they are the worst company beware beware is all I can say stay far away!!!!!”

Helpful Report

Posted 1 month ago

“I buy a T12A Suction Tin Gun Desoldering Station and it dint not work ( no power). i return it. and waiting my money back to my account, the all ways asking the same questions if i return it , the have the ticket and the order number, i don't know what is going on??”

Helpful Report

Posted 1 month ago

“I was being cheap and trying to save some money. The item did arrive, late, but it just didn't work. Their return process is basically fraudulent. The page to process the review typically does not process, day after day and week after week. Their guarantee is meaningless. I purchased a bicycle saddle that just did not fit and tried to communicate with them over and over. The one contact I did get assured me it would all be resolved.”

Helpful Report

Posted 1 month ago

“Purely Cheating.Paid for a tab for my grandson for studies.Received only a cover. Supplier agreed to send one back but up to now no.No response from supplier.”

Aliexpress 1 star review on 8th November 2024

Helpful Report

Posted 1 month ago

“Dear Al, I wanted to share my recent experiences on AliExpress, as I believe they reflect a pattern of deceptive practices by most sellers. I made three separate purchases, and in each case, I encountered issues that left me feeling scammed. Toolbox Purchase ($15): I ordered a $15 toolbox and received only a 10-cent screw instead. The entire process took about two weeks for delivery, followed by another 1-2 weeks to file a claim and receive a refund. Chair Purchase ($35): I bought a chair for $35. While a tracking number was provided, the item was intentionally shipped to the wrong address in another city, despite the correct address being listed on the website. Since the item was marked as delivered, I was unable to get my money back. Based on these experiences, I urge caution and stay away from AliExpress, as it appears many sellers may be engaging in misleading practices.”

Helpful Report

Posted 1 month ago

“Item ordered was marked as delivered, when I contacted AliExpress they were worse than useless, couldn’t provide proof of delivery but wanted photos to show non delivery, how ridiculous is that, the onus is on the customer to prove non delivery than Ali to prove it was delivered”

Helpful Report

Posted 1 month ago

“Do not buy from AliExpress! My 1st order was shipped supposedly through FedEx but Amazon tried to deliver. Amazon would not leave package because I did not have a one time passcode. Finally got passcode after 2 days via chat which response is 24 hours. 2nd purchase was 2 items, FedEx showed delivery of one but was delivered to wrong address. M Studio001 Store is who stole my money ($386.43) and will not issue a refund. AliExpress has not done anything to help so I am now filing dispute through PayPal. This is by far the worst buying experience I have ever had. Being a business owner and to be taken advantage of was my mistake, PLEASE do not make the same. STAY AWAY from AliExpress!”

Helpful Report

Posted 1 month ago

“Address system is broken, and you'll get shafted. Filled out my address as usual but only found out the automated "find my address" system had not added my house number when my packages got sent straight back. Royal mail have said this is a recurring problem with AliExpress. Tried to get a refund but AliExpress said it was my fault for not collecting them? Sent screen shots of Royal mails system saying they were sent back due to lack of address. They insulted me with a £1 coupon for each package for "late delivery" so a £2 gift card...”

Helpful Report

Posted 1 month ago

“he is one of the few people Aliexpress CUSTOM' ER SERv'iCE 8O541O'56'OO -Aliexpress PhO'NE 'N'Umber 8O54'1O'56 OO to have accepted their Golden Raspberry awards in person, and the first to directly attend the ceremony to receive it. Showgirls was a notorious box office flop at its initial theatrical release, but later enjoyed huge success in the home video market”

Helpful Report

Posted 1 month ago

“My delivery was posted incorrectly and now AliExpress will not give me a refund. This is even though I have provided the map and door from Evri delivery against photos of my own and sent the email Evri sent be saying it was delivered wrong. They keep saying the tracking info says it was delivered and that I need official documents from the post office (?) to confirm it wasn't. They won't liaise with Evri to resolve although Evri has asked them to do this. Terrible customer service. Unwilling to actually resolve problems and whoever is looking at appeals and 'evidence' clearly doesn't know what they're doing. First and Last time buying from here, there are other cheap websites that are much better, like Temu”

Helpful Report

Posted 1 month ago

Aliexpress is rated 1.4 based on 3,066 reviews