Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,275 Reviews

9 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 19th April 2025

Bassy Brooks

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should be 0 stars. Absolutely 100% scam artists.”

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Posted 2 months ago

“I ordered a watch strap on 18th December 2024. A package was delivered on 27th December 2025, which had been opened and the contents stolen from it. I say "stolen" because it had been in a strong jiffy bag and had been ripped open on one end. They have stated that the weight of the parcel had only changed by 0.5g (within their"acceptable" limits), between the time it was weighed leaving China and the time it arrived in the UK. As a result they are maintaining that the item was delivered to me ! IT DEFINITELY WASN'T ! The courier company Evri are TOTALLY useless at helping to resolve the issue ! They have admitted that THEY "deem the parcel to be lost". This is not strictly correct as the package wasn't delivered, but was empty. I have now decided to involve my credit card provider, to recover my money. Scores, for all three of them - NIL !”

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Posted 2 months ago

“It is a company that is not serious and reliable. Especially for countries outside the EU, it changes the volume of products and brings you small volume items with very low value compared to the item you ordered.”

Aliexpress 1 star review on 23rd January 2025

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Posted 2 months ago

“After tracking said out for delivery for 2 days I called fedex and they informed me the address and name associated with the tracking I was provided does not match my name or address. I contacted customer service who gave me some run around about customs and when I informed them theres no customs because this item was shipped in the states they wanted proof that I actually called fedex. I kept getting the run around when I asked why the wrong name and address was put on the label only said it must have been a shippers mistake. I was hesitant placing my first order with this co thinking it might be a scam and it appears I was correct. Had to file a dispute with PayPal”

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Posted 2 months ago

“This is a scam site. Never shipped my order and said they did then said they would ship a replacement but never did that either then closed my case. 100% scam. They suck!!!!”

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Posted 2 months ago

“warning do not buy from aliexpress they lied and said my orders were delivered and they never got delivered now they do not want to give me a replacement order and they will not give you a refund stay away you will get scamed.”

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Posted 2 months ago

“AliExpress Vendors Started Cheating on Shipping about six months ago Most merchants lately charge a base price, usually very low to catch your eye, and then block standard shipping and force you to pay their own special (exorbitant) shipping price and worse yet, per item! - even if its a 2 gramm item delivered in the same package. Some sellers are still honorable but they are the exception now. With AliExpress allowing this manipulation it is so much harder now to find a decent deal. I submitted to them the following request: I am requesting that AliExpress stop the features that allow sellers to manipulate shipping prices. Most of them started playing the "shipping game", post the item at a low nominal and then charge arbitrary, often exorbitant, shipping charges and charge shipping per item even if the item is small and several fit into a low cost shipping delivery. At the same time the standard AliExpress shipping is not available on these items. This is unethical, wastes people's time and turns people off. I have reduced my purchases or limited them”

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Posted 2 months ago

“a lot off fake company and your money will be gone a lot off times.”

Aliexpress 1 star review on 21st January 2025

Helpful Report

Posted 2 months ago

“Stiller never gave feedback or never responded so I took my money back through PayPal and I will never try to use AliExpress again and I will recommend to all my friends not to try it because it is not honest”

Helpful Report

Posted 2 months ago

“I ordered 3 parcels from Aliexpress, I never received any items from them. I ordered on 3 different occasions, The parcel shows delivered but hasn't even arrived in my location when I track it??? After a while you start to think that the parcels were never sent by sellers on AliExpress. Clearly not to be trusted don't make the same mistake. They closed the refund case I lodged against the seller. I didn't hear anything back no refund either. Please watch out no phone support no email support. You can lodge a refund case that's all Customer support you can get. By the looks of it Customer support chose the sellers side. That guarantee that they offer doesn't mean anything”

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Posted 3 months ago

“Horrible company with horrible business practices.. Temu surpasses Aliexpress in reliability and customer service in every conceivable way.. My order was lost and its been two months and they gave me the run around past any level of tolerance I possess.. Avoid Aliexpress at all costs, this is one of several orders that has gone wrong and getting the run around seems par for the course .”

Helpful Report

Posted 3 months ago

“got to be the worse bunch of whatever I have ever dealt with....love the way they wear you out requesting pics...next videos and etc of your issue....finally forget it.....do not do business with this fly by night bunch”

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Posted 3 months ago

“I got scammed for $275. Have ran ran 3 disputes through PayPal. I was denied the proof was a3 lb package delivered to a house not mine. I ordered a 46 pound box of house wire. The whole experience was fraud. PayPal and AliExpress should not be in business praying on consumers. Don't trust either of them.”

Helpful Report

Posted 3 months ago

“The vendors on Ali Express either listing products with wrong pricing or not shipping the products at all giving lame excuses. They try to force you to cancel the order and get refund if they listed low price of their products. This is my current experience. In the past I had no such issues.”

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Posted 3 months ago

“I've tried to order a few things from Ali Express and they never have the item in stock. Not sure why they even advertise things for sale. So far I've gotten the refunds though.”

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Posted 3 months ago

“Biggest scammer platform. Lately peaople get scammed every day, customer service will cover it.”

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Posted 3 months ago

“If there is 0 star, I will do it 100%. Aliexpress just scam my money. my first order with Aliexpress, and the item is not like what they sold. I tried to dispute and they said I can get full refund, the seller will have to pay for the return shipping fee. I came to Canada Post and the shipping fee (you have to choose the one with tracking number, without tracking number you wont get refund) is $75 with tracking number. It's higher than good's value. From Aliexpress policy, you need to contact the seller first to get confirm with them. Yes I did contact the seller so many times, from Dec 29, 2024 until today Jan 16, 2025, but the seller only read, not response anything. The return timeframe due on Jan 17, 2025. Aliexpres will consider you passed the due date, then you can't get any refund. This is not my fault at all. This is the seller's fault because they didn't answer anything. Also, you won't never have chances to do review for the seller, as it will show 404 pages when you click to review. You never know how bad that seller was. That's how Aliexpress scamming your money. Be aware. Stop buying from them.”

Aliexpress 1 star review on 17th January 2025

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Posted 3 months ago

“Terrible service, didn’t receive some of my goods. Wouldn’t shop on here again. Shein is so much better”

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Posted 3 months ago

“Never got my furniture patio from us toptop store. Which is a store of AliExpress. They send me a slip for a delivery. That slip is not the same As the delivery information on the closed ticket. The delivery on the ticket is 12/10/24. On the order information the delivery was 12/4/24. I never got my patio furniture. The seller wrote that I will get a refund but didn’t it.”

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Posted 3 months ago

“If I could give them a rating of -100-. I would. If you are in need of a refund from Ali Express you are wasting your time. They falsely advertise products. They make sizes confusing so you're not sure what you're ordering. When you seek a return they'll send you a label that you can't print. Their instructions say take package to UPS but UPS will tell you no, it goes to post office. When you get to the USPS they are unable to print it. They sent me to the library to pay for them to print the label then I had to take it back to USPS for them to mail. All the running around and burning up gas is a way to detour you so you'll stop seeking your refund. Well I couldn't let these crooks off the hook. I want my $20 back. I've gotten a receipt from post office, yet no acknowledgement from Ali Express that they acknowledge receipt of my package. This is how they conduct business. Stay away from this company. I'm in the waiting mode to see if I'll actually get my money back, though I know I'm in for long wait. But they got the wrong one when they got me. They don't quit scamming people and neither will I quit trying to pursue my refund.”

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Posted 3 months ago

Aliexpress is rated 1.4 based on 3,275 reviews