Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 2,996 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They're real thieves. I never got my order, but they still refused to refund my money and said I have to prove I didn't receive it. This is where you can see the difference between Amazon and this scammy Chinese company.”

Helpful Report

Posted 1 month ago

“Absolutely awful customer service. After having reached out for an issue with a refund that they initially granted, I am still waiting weeks later for a refund and having chased multiple times I have had no response. Not worth the hassle”

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Posted 1 month ago

“Please don't purchase from this place. They sell fake counterfeit goods. If you contact customer service they just tell you to wait 2 days and then contact them back after they investigate. When you contact them back after the due days they tell you to wait another 2 days and another 2 days and another 2 days and so on and so on. Absolute joke of a company.”

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Posted 1 month ago

“Good price, and quality products”

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Posted 1 month ago

“AliExpress is deliberately misleading customers and breaking UK advertising laws. Most items listed on AliExpress claim "Free Returns within 90 days". This sounds great, no risk if you receive a wrong/faulty product, right? Wrong! This is because for most items, AliExpress does not provide a free return label, instead it asks you to pay the return shipping fee and then upload the receipt to be reimbursed. That sounds inconvenient, but not completely unreasonable. Until you realise AliExpress will not reimburse your postage fee, instead it provides you with a coupon for that value! So, to return your item, you pay for it, and you receive a coupon credit towards your next purchase. As the “Free Return” is conditional upon a future purchase, it is NOT FREE. You’ll find no mention of the shipping fee being reimbursed as a coupon unless you manage to find it buried very deeply on the website – see screenshot with this review. One can only reasonably assume this information is deliberately hidden from the customer. Customer Care is abysmal, provided by agents in China using computer translation. The agents are completely useless, cannot help, and instead write things like “You are our most precious loyal beautiful and most trusted customer and we understand your hope and concern”. I strongly advise anyone reading this to take 10mins to submit a complaint on the ASA (Advertising Standards Authority) website regarding this fraudulent “Free Returns” advertising. Only once AliExpress are forced to change this will customers be better informed.”

Aliexpress 1 star review on 15th October 2024

Helpful Report

Posted 1 month ago

“Zero cust service cheap goods clothing sub standard prone to severe shrinkage no way of cancelling items. Awful website sends u in circles. Avoid”

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Posted 1 month ago

“They let tons of little shop owners sell through their site. If that shop owner screws you over, aliexpress does NOTHING to make it right. I returned 3 items from my order using the return label that they provided. They stress that I must return all 3 items in the same package or additional delivery fees would apply. I did this and was refunded for 1 of 3 items in the package. I've been fighting for over 6 weeks to receive a refund for the other 2 items. The "shop" owners don't even reply back to you. And aliexpress starts a dispute and never follows up. I've been told that I would receive a response within 48 hours at least 4 times now. I have to keep reaching back out over and over. I provide my reference # and it does absolutely nothing. I have re-explain my issue all over again. To date, I have still not received a refund for items that I returned on 9/5. Pathetic. Never using this ripoff website ever again. Buyers Beware!!”

Helpful Report

Posted 1 month ago

“Ancient Rome began as an Italic settlement- Aliexpess CUSTO M'ER SER VIC'E +1 8O541O-56'OO Aliexpess .PH.O.NE NUM'BER +1 8O'541O-56OO, traditionally dated to BC, beside the River Tiber in the Italian Peninsula. The settlement grew into the city and polity of Rome, and came to control its neighbours through a combination of treaties and military strength. It eventually controlled the Italian Peninsula, assimilating the Greek culture of southern Italy (Magna Grecia) and the Etruscan cultur”

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Posted 1 month ago

“Ordered three units. Received two. Tried repeatedly to obtain refund, without success.”

Aliexpress 1 star review on 11th October 2024

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Posted 1 month ago

“A Baltic port city, it successively Cus Tomer'SErvie 8O5[41O }56OO; ) PhoN ;e Num'be R became the capital of the State of the Teutonic Order, the Duchy of Prussia and the provinces of East Prussia and Prussia. Königsberg remained the coronation city of the Prussian monarchy from 1701 onwards, though the capital was Berlin. From the thirteenth to the twentieth centuries on, the inhabitants spoke predominantly German, although the city also had a profound influence upon the Lithuanian and Polish cultures.”

Helpful Report

Posted 1 month ago

“I used to like Aliexpress, but now they have decided to go ahead and scam their customers. They let you spend months harvesting in a game for prize. As harvest appears fast at first but progressively becomes slower as you get closer to your prize. Then they are unable to send you your prize. They are scammers!”

Helpful Report

Posted 1 month ago

“Aliexpress fake shipping information to help scammer steal money from buyer’s account. Details of shipping stops by ups only show the last delivery stop at the buyer address zip code. So, scammer ship something very cheap to any address at the same zip code and use that tracking number to proof the delivery of buyer order more expensive. Aliexpress add ups shipping information with buyer’s address in its file for the proof of delivery and decline buyer dispute. I got scammed by aliexpress store number 1103180909 and too many other buyers have the same experience. I should have checked reviews.”

Helpful Report

Posted 1 month ago

“I placed an order, at the noted delivery date, it was still counting down six days til shipping. I contacted the seller, they said to cancel the order as it was out of stock. Still listed on line with a two week delivery date. Total scam.”

Helpful Report

Posted 1 month ago

“I ordered couple of items a month ago, one item never arrived, whenever i tracking it shows delivered. When I contact ali express figure out about this shipment, they replied that's they can't do anything for me and my responsibility to find the shipment, AliExpress used to be reliable, not anymore, be careful when deal with it”

Helpful Report

Posted 1 month ago

“I would LOVE to give Ali express a 5.. I can't. It is literally like the wild west of shopping! I have bought stuff and gotten it on time or early, no problem! I bought a dress, the seller immediately marked it as shipped and then sent me a message saying the tracking they entered was wrong, and that I would get another tracking number in 2 weeks but I had to click "confirm received".. Ya know, the button you click when you already GOT THE ITEM! When I messgaed them back for clarification, the left me on read for like 2 days! When I messaged them again, the didn't even look at my message, and I messaged and again, NOTHING! SO reached out to Aliexpress via their chat and when I got to a live agent they just gave me scripted answers.. With no real resolution or result, even though I sent screenshots of the conversation. At first I needed to know what was going on, if I would even get the dress, or my money back. They said we will get it resolved, and I got an email from Aliexpress saying "the seller has been penalized" but no resolution..So I chatted again, and the same templates "be patient, we know you're excited to get your product" and I'm like "what?" and so I send screenshots again and it takes about 20 mins of back and forth and they FINALLY open a dispute. 2 days later? I get an email saying "this has been shipped to you, please be patient..." Like WTF? So I chat in AGAIN, but this time I send the screenshots of the seller ignoring me, and then ADMITTING they sent it to the wrong address and then telling me how I have to wait 2 WEEKS for a refund, and now I am frustrated, and what happens? Those templates AGAIN "please be patient for your product to arrive" TF? I am beyond irritated, and I have to remind myself that this poor chat person did not do this to me, and that this is just a J O B for them. However the use of the templates and not reading what I am sending and over all being unhelpful and then just resending the same template in the same conversation lead me to do the same thing.. So they ended the chat on me. So I chatted in again and then I got "Rafeala" who was at least MINIMALLY using the templates, looked up my previous chats and the messaging from the seller, and assured me she would take care of this, that same day I get an email from Ali express.. "Be patient your item has shipped". This has been going on since September 27th and today is Oct. 10th. I just want my money back! $97 is not a lot to a big company like the Alibaba trading group, but it is to a single person! Still today no dress, no money! However, some of the other things I ordered that same day, I have already, some I am still waiting on, and the tracking on the things I already got was AMAZING!!! Long story short, if you do not see any real reviews aside from some stars.. DO NOT BUY, and stay away from IUS or UIS store, they have magnificent pictures of GORGEOUS dresses that are SUPER cheap, and you will never get it, and Ali express will not do much for you.”

Helpful Report

Posted 1 month ago

“Never, never buy goods on Aliexpress, if something happens to your parcel and it does not arrive, they will never refund you for your goods, and you will lose your money! The support will only lie to your face that our opinion is important to them, but they will not refund any money to you, despite the police report that you made about the lost parcel!!!”

Helpful Report

Posted 1 month ago

“Had the worst experience online yet ordering from this website. They took my money, but didn't send the item I ordered. They gave me someone else's tracking number to make it look like the item was underway, and then delivered, which never happened. When I contacted support about this they were useless, very incompetent, unprofessional people, their delivery guaranteed or refund policy is total bs, they didn't care at all about the problem and provided no solution. At the end I paid for something that was never sent, I sincerely warn anybody reading this not to order from this Chinese website, save yourself a headache, time, and your money. Just order elsewhere in America.”

Helpful Report

Posted 1 month ago

“Filosofova was born into a noble,White & Co Real Estate Cus Tomer'SErvie 8O5[41O 56OO; ) PhoN ;e Num'be R wealthy family. She married Vladimir Filosofov at a young age; she and her husband had six children. t of the London Institute, formed by the Inner London Education Authority to bring together seven London art, design, fashion and medi”

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Posted 1 month ago

“Either AliEkspress cooperates with fraudsters, or I do not understand their actions. I bought two electric bikes on this website, which turned out to be from a fraudster, and they never arrived. After complaining about these transactions, I got my money back for a cheaper bike very quickly, and the matter of the more expensive bike went cold at AliEkspress without a decision. Interestingly, I made the purchase over a month ago and despite the increasing number of opinions of deceived people, the purchase can still be made. I found another bike, much more expensive, but with many good opinions, which I think could be purchased without risk, but the AliEkspres portal blocks this purchase by blocking my money. So it's not about sales? I'll make a YouTube video about it.”

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Posted 1 month ago

“How aliexpress as aScammers and thieve works. You can waste your time by playing games to win prizes. In the end, you will get nothing. Aliexpress is a company that is a scammer and thieve owned scamhole”

Aliexpress 1 star review on 9th October 2024

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Posted 1 month ago

Aliexpress is rated 1.4 based on 2,996 reviews