Login
Start Free Trial Are you a business?? Click Here

Aliexpress Reviews

1.4 Rating 3,118 Reviews
10 %
of reviewers recommend Aliexpress
1.4
Based on 3,118 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Aliexpress 1 star review on 17th January 2025
Jay
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 15th January 2025
Dennis M
Aliexpress 1 star review on 13th January 2025
Sam Sami
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
Aliexpress 1 star review on 12th January 2025
Graeme
624
Anonymous
Anonymous  // 01/01/2019
Aliexpress is good, the problem are the sellers, which sometimes do not write the correct info regarding the items you buy. According to my expirience it is ok to buy cheap items, but it is too risky too buy expensive items. To send it back it is really too expensive (from Italy). Prices are good, sometimes very good, but you should be sure on what you buy. I have the feeling that some are just reseller. They sell on aliexpress without having the item, then buy from another seller and send to you the item. Otherwise I wouldn't understand why basic info (label) are wrong. Delivery take always a while. From 2 weeks to 2 months. Usually if you spend more they send it in a faster way. All in one happy with it, but as I said, only for cheaper items.
Helpful Report
Posted 5 years ago
I have received no help. No refund. Company not willing to work with you at all. I have enptied my cart and deleted app. DO NOT buy from these people.
Helpful Report
Posted 5 years ago
I never order anything for more that $10 because I don’t trust them. 50% of the time, the items don’t arrive. You have to file a dispute to get your money back. If you forget to do this in a timely manner, you are out of luck. The sellers are generally crooked and try to convince you not to file a dispute. Assure you that the item is on its way. Don’t fall for this. In my experience, if the item does not arriv in a month, it is never coming. Good luck. The prices are good, but a lot of aggravation.
Helpful Report
Posted 5 years ago
Never arrived
Helpful Report
Posted 5 years ago
I can't pay for a fricken $13 order for a customer. I even was asked to get a pre paid card and still they put you into appeal process unheard of. A company that refuses to accept a payment. I don't get it never had a problem. i gave them all the documents and proof. And still nothing. Poor poor business. You can't talk to someone live you are stuck talking to a robot til you get to a agent which the agent can't even answer the problem you run in circles with these people. I'm trying to pay for a $13 dollar order and I can't. This is such BS. They say build a business with Ali well how is that possible when you can't pay for it. It's day 5 and still not solved, the customer is going to cancel way to go Ali. This is how we build a business. You need to change your policies. And also people customer doesn't have to return an item to get a refund. They can get the product and say something is wrong and get refund period. No matter what your policy is. It goes by what Ali Express policy is period it over rides your policy! So anybody who wants free merchandise and gets free refund on top of that nice protections of the drop shipper. I will never recommend this AliExpress plug in. You end up getting screwed and it will ruin your image and business. Find a different dropshipper.
Helpful Report
Posted 5 years ago
Avoid buying from Aliexpress and if you do decide to buy from them only make purchases using your American Express because they will reverse charges for items that were not delivered or that are defective or not as described. Do not wait for the 60 days that Aliexpress make you wait before allowing you to file a dispute. They are only buying time and in the end, they will do everything possible to avoid issuing you a refund. Try find items on Amazon where they believe in customer service. Sellers on Aliexpress will send laughing emoji's when you inquire about your order, there is NO accountability on Aliexpress and customer service is almost nonexistent, so don't buy from their website, unless you like gambling and losing money.
Helpful Report
Posted 5 years ago
It used to be better 2-3 years ago but suddenly customer service became so bad and unacceptable. I bought an item that I never received and AE rejected the dispute and again declined my appeal to their final dispute decision because I have no evidence that I never received an item. Funny but true. I tried to communicate to them but bots answered all my queries and seller said that I just need to wait for the item but later send a tracking evidence to AE that it was delivered already. Aside from that, it as hard to communicate with them in English as seems they only understand the basic. I have decided not to order here anymore and just support my local shops. Really bad customer service and the term "buyers protection" is just a lie.
Helpful Report
Posted 5 years ago
Bad customer service, i am trying to return 2 dresses that look nothing like what was advertised and it l's been impossible to return.
Helpful Report
Posted 5 years ago
We ordered door sills for our car. The incorrect ones were sent. When we tried to get a refund and start a dispute it was settled within 5 days against us. They declined our first set of photos and requested more even though they gave us less than two days to submit more. These were never received by them because they completed the dispute without them, within 5 days as stated instead of the 14 days after receiving the goods. Personally we will never use or recommend AliExpress again. Our experience will similar sites in North America have been very positive in regards to returns, refunds, etc. We also found the delivery time for AliExpress to be very slow.
Helpful Report
Posted 5 years ago
I wont ever order from here Didnt ever get my product or refund since I didnt get the product. I'm going to better business bureau!
Helpful Report
Posted 5 years ago
I would never order from here again. I never received my products and they were processing a refund I never received. I'm going to the better business bureau!
Helpful Report
Posted 5 years ago
Never arrived
Helpful Report
Posted 5 years ago
I used to buy from ali Express and was happy with the products as they were mostly as describes. Lately, many items I have bought never arrive but i have paid for them. There is no way to dispute them as the order says "complete " and tracking shoes as arrived. I have lost quite a bit of money .
Helpful Report
Posted 5 years ago
I bought items from Ali Express site (AE) with a total value of USD 622.5. When the seller failed to deliver the items and refused to refund me, I opened a dispute. AE resolved the issue by judging to my favour. This is good news and better news is that the seller (all of a sudden) agreed to the proposal of AE (FYI, this AE website never refunds you but with the acceptance of the seller). The bad news, however, is that the seller never refunded me the USD 622.5 or any single dollar. For 7 months, I kept contacting AE and every time I requested an escallation, they took the complaint as if it is the first time. I kept contacting them from Decemeber 2017 until June 2018, during which I raised 12-time escallations, but with no response from the side of AE. The last (12th-) escalation request was in June 07, 2018), case ID: 2002000058150497. I then gave up, which I believe what AE aimed to. Every time I contacted them, they provided no clear explaination of why the refund was initially processed but never completed. I had a feeling that the staffs with whom I was chatting were aware of the trick, but never tell. Every time i raised the issue, they promised to escalade it, but never resolved it (and never explaied why not). When I discovered that AE is biased with the seller (and believed that there are hidden cheap agreements with his bad sellers), I remebered the story we used to narrate to our kids, whose title is the same to the one i gave to this review title. Please dear friends be advised that the system that runs the business of AE is corrupted and purchasing an expensive item from it will be risky depending on the honesty of the seller. Instead of striving to search for a hopefully good seller in the already corrupted AE system, I chose to go to other honest online traders (and they are a lot nowadys). But because of my money that i lost, I decided to write my unfortunate story to discourage websites like AE from their manipulations.
Helpful Report
Posted 5 years ago
I bought items from Ali Express site (AE) with a total value of USD 622.5. When the seller failed to deliver the items and refused to refund me, I opened a dispute. AE resolved the issue by judging to my favour. This is good news and better news is that the seller (all of a sudden) agreed to the proposal of AE (FYI, this AE website never refunds you but with the acceptance of the seller). The bad news, however, is that the seller never refunded me the USD 622.5 or any single dollar. For 7 months, I kept contacting AE and every time I requested an escallation, they took the complaint as if it is the first time. I kept contacting them from Decemeber 2017 until June 2018, during which I raised 12-time escallations, but with no response from the side of AE. The last (12th-) escalation request was in June 07, 2018), case ID: 2002000058150497. I then gave up, which I believe what AE aimed to. Every time I contacted them, they provided no clear explaination of why the refund was initially processed but never completed. I had a feeling that the staffs with whom I was chatting were aware of the trick, but never tell. Every time i raised the issue, they promised to escalade it, but never resolved it (and never explaied why not). When I discovered that AE is biased with the seller (and believed that there are hidden cheap agreements with his bad sellers), I remebered the story we used to narrate to our kids, whose title is the same to the one i gave to this review title. Please dear friends be advised that the system that runs the business of AE is corrupted and purchasing an expensive item from it will be risky depending on the honesty of the seller. Instead of striving to search for a hopefully good seller in the already corrupted AE system, I chose to go to other honest online traders (and they are a lot nowadys). But because of my money that i lost, I decided to write my unfortunate story to discourage websites like AE from their manipulations.
Helpful Report
Posted 5 years ago
I bought items from Ali Express site (AE) with a total value of USD 622.5. When the seller failed to deliver the items and refused to refund me, I opened a dispute. AE resolved the issue by judging to my favour. This is good news and better news is that the seller (all of a sudden) agreed to the proposal of AE (FYI, this AE website never refunds you but with the acceptance of the seller). The bad news, however, is that the seller never refunded me the USD 622.5 or any single dollar. For 7 months, I kept contacting AE and every time I requested an escallation, they took the complaint as if it is the first time. I kept contacting them from Decemeber 2017 until June 2018, during which I raised 12-time escallations, but with no response from the side of AE. The last (12th-) escalation request was in June 07, 2018), case ID: 2002000058150497. I then gave up, which I believe what AE aimed to. Every time I contacted them, they provided no clear explaination of why the refund was initially processed but never completed. I had a feeling that the staffs with whom I was chatting were aware of the trick, but never tell. Every time i raised the issue, they promised to escalade it, but never resolved it (and never explaied why not). When I discovered that AE is biased with the seller (and believed that there are hidden cheap agreements with his bad sellers), I remebered the story we used to narrate to our kids, whose title is the same to the one i gave to this review title. Please dear friends be advised that the system that runs the business of AE is corrupted and purchasing an expensive item from it will be risky depending on the honesty of the seller. Instead of striving to search for a hopefully good seller in the already corrupted AE system, I chose to go to other honest online traders (and they are a lot nowadys). But because of my money that i lost, I decided to write my unfortunate story to discourage websites like AE from their manipulations.
Helpful Report
Posted 5 years ago
THE WORST CUSTOMER SERVICE. THEY EXPECT YOU TO PAY TO SHIP BAACK TO CHINA!!! After the vendors send out incorrect sizes, they will not send a shipping label!! I have been going round and round since 06/25. KarinLuna Official Store has had every excuse. I ordered a size 9.5 Chinese 41 or 42. 25.5cm. I have sent pictures multiple time to show they are not the right size. I have been trying to reach out to aliexpress. System unavailable. The chat is a computer. THE WORST
Helpful Report
Posted 5 years ago
Garbage company,shows picture of 1 thing,then sends u another,then tells u it's similar,tried to rip me off of 468.12...fiked a dispute, company gave me back 46.00.....filed a dispute with my credit card company and they're reversing the changes, AliExpress has now frozen me out and I'm not allowed to shop on the site anymore bc I fought back and got a refund
Helpful Report
Posted 5 years ago
I think its a huge scam, my orders never arrived (this is the first time ever happened doing online shopping), I lodged dispute which says will refund all monies, its been months, didnt get my money back. Also cant get hold of anyone at customer service.
Helpful Report
Posted 5 years ago
HORRIBLE. please for the sake of your money do NOT shop on ali express, customer service is absolute garbage (it's not even real people you're talking to a robot). I placed 2 orders and PAYED for both, the 2 orders never came up on my order history and there's nothing I can do about it now. definetly not shopping on that website ever again, just a bunch of scammers
Helpful Report
Posted 5 years ago
Aliexpress is rated 1.4 based on 3,118 reviews