Aliexpress Reviews

Name: Aliexpress
Rating: 1.41

1.4 Rating 3,241 Reviews

10 %

of reviewers recommend Aliexpress

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1.4

Based on 3,241 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 7th March 2025

642

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, didn’t receive some of my goods. Wouldn’t shop on here again. Shein is so much better”

Helpful Report

Posted 1 month ago

“Never got my furniture patio from us toptop store. Which is a store of AliExpress. They send me a slip for a delivery. That slip is not the same As the delivery information on the closed ticket. The delivery on the ticket is 12/10/24. On the order information the delivery was 12/4/24. I never got my patio furniture. The seller wrote that I will get a refund but didn’t it.”

Helpful Report

Posted 1 month ago

“If I could give them a rating of -100-. I would. If you are in need of a refund from Ali Express you are wasting your time. They falsely advertise products. They make sizes confusing so you're not sure what you're ordering. When you seek a return they'll send you a label that you can't print. Their instructions say take package to UPS but UPS will tell you no, it goes to post office. When you get to the USPS they are unable to print it. They sent me to the library to pay for them to print the label then I had to take it back to USPS for them to mail. All the running around and burning up gas is a way to detour you so you'll stop seeking your refund. Well I couldn't let these crooks off the hook. I want my $20 back. I've gotten a receipt from post office, yet no acknowledgement from Ali Express that they acknowledge receipt of my package. This is how they conduct business. Stay away from this company. I'm in the waiting mode to see if I'll actually get my money back, though I know I'm in for long wait. But they got the wrong one when they got me. They don't quit scamming people and neither will I quit trying to pursue my refund.”

Helpful Report

Posted 1 month ago

“After returns the 20 November 2024 my account was frozen/ closed. 4 items not corresponding to the description or of a very bad quality was returned but indicated as never returned from AliExpress. The transporter confirmed that the 4 package has arrived and been signed for at the return center. I contacted the SAV AliExpress and showed proof of the returns. In this return and earlier returns I have followed the regulations stipulated in the agreement between customers and AliExpress as presented by AliExpress. AliExpress responded first that the freezing actions were due to un-useful transactions on m’y account and the second answer was that it was a security concern. To make a long story short, if you have any problems you will be met with « dear customer don’t worry we will solve your problem and then they anonymously close your account. There are no other way to communicate with AliExpress than via your account that are closed, a sort of Chinese dictatorship not accepted from européen or USA companies. I will in the future stay away from all Chinese companies or companies that are controlled by the same. Yes,,,, they are less expensive, but also less quality of the product they sell and a non existing SAV/ after sale service on the site AliExpress -Temu etc. The most important is when you have a problem with your card or any other sort of problems, AliExpress do not resolve the issue, they just close your account and they consider the case is closed. I burned my fingers and I lost a total of 40€ on my account, I am happy I did not buy anything more expensive. The platforms are not trustworthy and you should stay away as you would from the pest and colera. How would you complain in France and fight a Chinese company on the other side of the world?… no it is better to stay away 01 January 2025. Avis. Sofar no respond from AliExpress. My account is still closed with my 40€ as a loss. They have a customer service department that is empty of humans and a robot is responding to the chat and mails. There are no chance to speak to a human or a representative. My advise remains to stay away or only buy something with money you do not need, you will most probable lose it. 6 Jan 2025, still no news of my return and the frozen account. Her are a copy or the Ali msg: They say I have not fait appel against their action. I never had a chance. They just closed it. Détails de la sanction Type Nº du dossier 33105310950 Statut actuel Pas fait appel Date 2024-12-07 00:33:07 Clauses de pénalité Conséquences de la violation Freeze Account Notification Message Center Message Raison Dear user: Due to your abnormal behavior in the transaction process, the platform has frozen your account. Please refer to the rules for details:AliExpress.com Terms of Use. If you have any questions about the penalty results, please contact customer service to submit relevant appeal. 14 Jan 2025. No answers yet from AliExpress, but my money on the account plus the 15€ From my last return is now confiscated, No more Ali or Temo or other Chinese companies in my shopping cart . At least they could have transferred my money to a new account”

Aliexpress 1 star review on 15th January 2025

Helpful Report

Posted 1 month ago

“Customer Service is sucks!!!!! 4 times they could not provide me resolution. They promised answer in 48 hours. NEVER HAPPENED! I have never got my refund. I will never use Aliexpress ever again.”

Helpful Report

Posted 1 month ago

“Bought two bangles! Initially asked seller to send a pic of the bangle to make sure he is sending the right one! He did not respond but went ahead to send a totally random bangle!I asked him to refund but did not reply Ali express assured the seller bear the postage and I send it out! Later , they send me message it will not be refunded !! What the heck ! They are fraud ppl out there and pls be very careful when you buy from them online !”

Helpful Report

Posted 1 month ago

“Worst e-commerce site. No product ever delivered on time and customer service has no idea on the order status. They make you wait for days for your order to be shipped and they cancel the order after the delivery time has passed. Absolutely the worst place to buy anything. Never buy and don’t waste your time”

Helpful Report

Posted 1 month ago

“I had the absolute worst experience with AliExpress customer service regarding a refund for order #8195955726769039. Two defective items were delivered, and while the seller was cooperative and agreed to issue a 20% refund, AliExpress has completely dropped the ball. The seller confirmed that the refund was processed and is being held by AliExpress. Despite this, AliExpress customer service has repeatedly insisted the refund cannot be issued until the items are returned—a nonsensical response since the seller had already agreed otherwise. I contacted AliExpress multiple times via chat and email, providing all necessary details and wasting hours of my time. Each interaction was met with robotic, unhelpful responses that clearly showed they didn’t even bother to understand the issue. To make matters worse, after all my efforts, AliExpress still refuses to process the refund, even though the seller complied with the agreement. This level of incompetence is mind-blowing and incredibly frustrating. If this is the level of support AliExpress provides, I strongly recommend avoiding this platform altogether. They clearly do not value their customers' time, nor are they capable of resolving even straightforward issues.”

Helpful Report

Posted 1 month ago

“Bought a heated jacket doesn't work at all they want me to ship it back ridiculous and wait weeks for a refund I'll dispute with my bank I will never order from them again !”

Helpful Report

Posted 1 month ago

“Don’t trust Aliexpress I order a computer January 2 they canceled the order on January 13 and they never refund the money to my account It’s a scam do not trust they hold your money and use and they never sent you the merchandise if they refund your account you’re lucky”

Aliexpress 1 star review on 13th January 2025

Helpful Report

Posted 1 month ago

“Fake prices, Cheating and indifference... Aliexpress sends emails and advertises on their site... With low prices. But be aware that often, a different price appears on the order. If you point this out to their so-called sales service, you will get a standard answer from a robot over and over again. There are NO humans reading your questions or complaints.”

Helpful Report

Posted 2 months ago

“AliExpress scammed me. I purchased hiking poles through their service, but I received the wrong item from China. I contacted customer support to help me return the item since it involved international shipping. Support told me to send the item back using any shipping method I preferred, and they would reimburse the shipping costs. I returned the item via Thai Post. However, even though I sent the item back on time, the system didn’t allow me to attach a tracking ID. I reached out to support again, and they assured me they would attach the ID themselves. But they didn’t do anything, and a few days later, the system closed the order as successfully completed. This happened despite the fact that I had already shipped the incorrect item back to China. The item was eventually delivered to China and handed over to another delivery service, at which point it disappeared from tracking. The seller has since been avoiding me, and customer support has been blatantly dismissive. For the past two months, they’ve been telling me they would help and have been escalating my case to a higher department. However, I’ve received the same generic response over 10 times: they won’t refund me and essentially told me to go to hell. As a result, I lost both my money and the incorrect item. I never expected AliExpress to be such a blatant scam. Before this, I only used Lazada and Shopee, and I never had issues like this—those platforms always handled returns themselves. But here, a major platform has outright committed fraud. I don’t have much free time to go to the police, but this has become a matter of principle. What AliExpress has done is literally fraud. You’re outright scammers, and I hope sanctions eventually shut you down so you can scam each other and your citizens within your own country. Order number: 1109513542374248”

Helpful Report

Posted 2 months ago

“I am grateful to be a reviewer for Mrs. Bruce Nora's agency, which specializes in recovering lost funds stolen by fraudulent brokers or investment companies. I was scammed by a company that refused to let me withdraw my money or profits after I had invested a significant portion of my life savings, hoping for a positive outcome. Instead, they froze my account and demanded additional payments for unnecessary charges. Despite sending multiple emails, I received no response. Desperate and frustrated, I decided to seek help online, where I discovered Mrs. Bruce Nora, a professional recovery agent. Although hesitant due to the pain caused by my previous investment, I decided to give it a try. To my surprise, my funds were fully recovered within just 48 hours, including my profits! If you have been scammed or are facing withdrawal issues, I highly recommend reaching out to her: Email: (b r u c e n o r a 2 5 4 (A T) g m a i l . c o m) WhatsApp: +1 (318) 319-4620.”

Helpful Report

Posted 2 months ago

“I'm forever grateful to Mrs Bruce Nora who is a recovery agent, I found myself scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , came across Mrs bruce Nora I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally field with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with Bruce Nora 254 @ Gmail . com who can help you in recovery all your lost funds back Get in contact with: b r u c e n o r a 2 5 4 ( A T ) g m a i l . c o m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

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Posted 2 months ago

“Totally USELESS. They should be banned from advertising their business on All sites.I realised that the site is a SCAM when I purchased a bike ..and got 2..yes 2...shipping details. I should be extatic..right..2 for the price of one.. Only they were both FALSE shipping documents..and obviously nothing arrived..now 22 days later!! I paid via PayPal so am waiting for my refund. AliExpress did absolutely NOTHING...""wait for 10 days.."" wait for 20 days..."" still have never answereANY OF MY CONCERNS...Customer service...full of platitudes..but NO ACTION. The business is STILL SELLING on their site...??!!! What a joke ..if it wasn't so time consuming and allowing FRAUD.”

Helpful Report

Posted 2 months ago

“AliExpress one of the seller her name is Maria and her phone number +86 15890663435 Ran away with my refund years ago. I had ordered a wig I received it but was not what I wanted so I returned the wig expecting getting my refund never received it she kept promising but never returned my money. Be careful”

Helpful Report

Posted 2 months ago

“ORDER NOT DELIVERED, NO REFUNDS. NO CUSTOMER SERVICE! My Order ID: 8194689899604090 was lost at an airport November 9th. As there have been NO TRACKING UPDATES SINCE NOVEMBER 9TH, the seller authorized a refund weeks ago and AliExpress no longer honors their own refund policy as I think they are going out of business! Do not buy from AliExpress you will not receive your order & you will not get a refund!”

Helpful Report

Posted 2 months ago

“Placed and order for 1,300 and after a week the seller send a fake tracking number. Contacted customer service and after they reviewed the case agreed to refund me the money but, waited for 2 weeks and nothing happened. The I contacted PayPal to dispute the charge (not an easy thing to do with PayPal )and I’m still waiting for the result. In the meantime, they are still holding my money Will never buy again from these people!!”

Helpful Report

Posted 2 months ago

“ive had my bank ripped off i lost over $700.00 i bought like 20 products to resell. and all turned up as bolts in place of ladders sheds generators' i thought as to boxing day sales and end of year sales i felkl right into their trap. right now the items again are relisted and what stinks all these CORRUPT SELLERS onlkly got their licenses in november/december. they would have to be fakes or well pasid off to give them a sellers license i warned them a week ago about sellers selling items 20 times cheaper thaan wholesale. they took a week in the merantime thousands were scammed. and have to fight them. check out pictures and videos opening the packages remember i bought large items that in no way told can fit in a small envelope i want to upload videos i took opening packages at time of opening them. i see nothing here that allows me to show you all.”

Aliexpress 1 star review on 12th January 2025

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Posted 2 months ago

“I eoy love to give this company zero but the lowest is 1. Very poor experience, no customer support to talk to you, I bought a closet from the direct shipping from the USA , 6 weeks later it said delivered to Kansas not Hawaii, and it was not a closet but an envelope. Luck I paid by PayPal and result after two weeks waiting they provided us with a fake USPS . After all I got my money back. This company has no ethics and morels, taking advantage of our open system and scamming us Ali Baba you're a thief please do practice somewhere else. No shame whatsoever. Avoid this trasy company”

Helpful Report

Posted 2 months ago

Aliexpress is rated 1.4 based on 3,241 reviews