Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,000 Reviews

10 %

of reviewers recommend Aliexpress

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Metrics

1.4

Based on 3,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 20th November 2024

579

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its been 3 months inhave not received my order yet.”

Helpful Report

Posted 3 years ago

“Looks like one has a lot of choice for products to buy, which seem appealing. It turns out to be an outlet of cheap Chinese products, chances are you won't be happy with what you receive. When this is the case forget about what is stated on the sales page, where you might find promises like 'Free Return', '75-day Buyer Protection', they seem to be only there to lure you into buying. I had ordered a body-wearable cam for recording during meetings, as one picture on sales page promoted. The sound was barely detectable. Even with a software-patch received from the seller after explaining my problem did not improve sufficiently the sound. At this point I opened a dispute and requested full refund. AliExpress did NOT accept that the product was faulty. It has to be added that uploading evidence (large file, video recording) onto the page did not work when I tried several times. The proposal was nevertheless that I could send back the product and get the money back. The catch, I would have to pay myself for sending back the goods, which in this case would be about 40% value of the cam I bought. This despite the 'Free Return' promise on the product page. Any further attempt to contact AliExpress is frustrated as one can only chat with a 'bot'. As many other opinions on this site state, for your peace of mind better stay away from ordering goods on AliExpress, unless you are a gambler.”

Aliexpress 1 star review on 16th March 2021

Helpful Report

Posted 3 years ago

“When they said it is fully refund, they lie. Dont trust them! products are bad and good reviews on their wesbite were fake. When you leave real comments, they hide all. Be careful!”

Helpful Report

Posted 3 years ago

“Horrible they scammed me I’m still waiting for a package I ordered 2020 may”

Helpful Report

Posted 3 years ago

“If I could give them 0/5 I would. Aliexpress is a scam, UK buyers please be ware. I spent a lot of money on the site, very stupid I know, all of the items came and they were all the wrong size. I opened a dispute and Aliexpress ruled in favour of the seller - when it was OBVIOUS, that the sizes where completely WRONG. They told me if I wanted to return it I'd have to pay for shipping, which is insanely costly and mad given that the item is literally not as described. Very appalling customer service. UK buyers please avoid like the plague. I know items may seem cheap relative to UK prices, but thats how they suck you in! there is a 90% chance that your item will come it it'll be completely wrong so save yourself the hassle and purchase from the UK or continental Europe instead.”

Helpful Report

Posted 3 years ago

“You will be lucky if you get your item I just take your money watch out”

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Posted 3 years ago

“NO LIVE AGENT TO DEAL WITH - DUMB AI. IMPOSSIBLE TO UPOAD VIDEO FOR EVIDENSE. THERE IS NO THINGS 90 BUYER GURANTEE. BOUGHT A EAR PHONE BUT DOES NOT WORK PROPERLY. CAN'T RETURN IT.”

Helpful Report

Posted 3 years ago

“An immature, poorly designed and poorly executed service from start to finish. A cheap copy/knock-off of a professional website. I've ordered several items off them but the experience is tiresome and annoying. Their website and service is immature, misleading to use, confusing and operates poorly. Once ordered the process deteriorates. Deliveries appear to be haphazard and random. The tracking process is next to useless and as for trying to find out where something is, when it will arrive or can it be cancelled - don't bother.”

Helpful Report

Posted 3 years ago

“I will never buy from AliExpress never again. Don't buy if you want to stay relaxed and happy”

Helpful Report

Posted 3 years ago

“Vendor merchandize was not accurate - Aliexpress did not try to resolve issue. I am finding that merchandize on this website is inferior and has incorrect sizing to match equavalent U.S. sizes. Beware”

Helpful Report

Posted 3 years ago

“Had to wait four months to see if item arrived. Never received item. Never had an option to dispute the order. Was unable to contact customer support. Total waste of time and money. Never again.”

Helpful Report

Posted 3 years ago

“You can get scammed fairly easily on this site. I received the wrong item a red cloud necklace instead of the 20 cm Black Knight that I paid for. I got rid of the packaging of the necklace and AliExpress made no attempts to follow up with the seller. They just denied a refund. Use another website if possible. Their cheap costs come at a price: time and reliability.”

Aliexpress 1 star review on 6th March 2021

Helpful Report

Posted 3 years ago

“Veiligheidscamera's besteld. 221 euro betaald. Volgens track & trace zijn deze aangekomen maar nooit pakje ontvangen. Bpost heeft het onderzocht en officiel document opgestelt om aan te tonen dat het inderdaad nooit is aangekomen. Verkoper reageert niet en bestaat plots niet meer. Verkoopt niets meer. Ali Express oordeelt dat verkoper in zijn recht is. Ondertussen zijn al de recensies van de verkoper natuurlijk 1/5 want niemand heeft zijn pakje aangekregen. Ali Express houd hier blijkbaar geen rekening mee en doet niets van onderzoek. Ik kan dus fluiten naar mijn geld. Er is totaal geen mogelijkheid om iemand van Ali Express te spreken. Enkel een automatische bot waar je niets aan hebt. Dikke afrader.”

Helpful Report

Posted 3 years ago

“Don't buy on AliRefundless Hello all. I've bought few graphic cards on Aliexpress portal, however it become clear that it was a scam. Shop which was selling the cards, at this point (05.03.2021) has over 1200 bad reviews. (picture added) Items were fake, seller was sending false tracking numers etc. However Aliexpress doesn't want to acknowledge that and most important they don't give people their money back.(also added pictures) I've probably lost 1000 dollars(8 orders). Which will be kept by Aliexpress itself I assume. I also heard that they ban people who open disputes and now I am nervous if you write in google Aliexpress disputes are a mess you will find a websites and a lot of comments from people banned. It happens to this day. I've messaged them that if I won't get my refund till 27.02 I will post this everywhere I can. They changed time for their decision till 03.03. But now EVA - their automatic chatbot says it will be resolved till 06.03. And then till 9th and then till 12th etc. Don't buy on aliexpress it is waste of time and nerves. (i've bought few items before and it was fine, but in case of something goes south with seller: 1.) Buyers protection program is a lie 2.) Their customer service doesn't exist. 3.) Probably they will ban your account. 4.) You will lose 2 months of your life stressing out, which you could use in other way. Stay as far as possible from this portal.”

Aliexpress 1 star review on 5th March 2021

Helpful Report

Posted 3 years ago

“I bought a Bayblade arena (Tot) for my kid in november 2020 from the seller Mother and Child. I choose to paid more for the shipping to get eparcel 15-20 days to be sure it arrive before christmas. As for today ( march 3, 2021) i haventreceive the parcel yet. I tried to communicate twice with the seller but only got shitty automatic reply telling me to have a happy life. The seller keep telling me to be patient and add more and more time to their protection thing. That prevent the buyers to take actions against them. I opened a dispute with Aliexpress and only got a follow up after a month. Aliexpress choose to side with the seller saying the parcel was still in transit. I will never buy from this Website never again. Don't think its like Amazon, far from from it.”

Helpful Report

Posted 3 years ago

“They are crooks. I ordered 2 GPU`s from a supplier and the products have not been shipped . The supplier gave me a tracking number for a package sent to Spain and I am from Romania. I asked Aliexpress to return my money and first time they approved my full refund. After a month they changed from full refund to partial refund and took $ 70 out of a total of $ 340.”

Helpful Report

Posted 3 years ago

“Absolutely HORRIBLE! From the website to their customer service every aspect of this company is disgraceful. The only thing they are good at is taking your money! There is a very good chance you will not receive anything you ordered and good luck getting your money back. Do yourself a favour and use banggood instead.”

Helpful Report

Posted 3 years ago

“THE WORST ONLINE SHOP EVER! AVOID TO BUY ANYTHING FROM THIS WEBSITE, EVEN IF IS 2$ ITEM. THEIR CUSTOMER SERVICE NONEXISTENT. IF THE SELLER WANTS TO RIP YOU OFF THEY CAN EASILY TAKE YOUR MONEY AND DON´T SEND YOU ANYTHING, AND YOU WON´T BE ABLE TO DO ANYTHING SINCE THE CUSTOMER SERVICE WILL IGNORE YOU FOREVER. NOW TRY TO GO AND SUE THIS COMPANY FROM CHINA! GOOD LUCK! AVOID AT ALL COST, LITLE PRICES HUGE PROBLEMS! THAT´S ALIEXPRESS!”

Helpful Report

Posted 3 years ago

“I place an order and the funds were quickly deducted. No order number was give so i sent and message to contact there customer service department. I was instructed to track my card and they could not locate the order yet the funds were deducted. So I quickly try to contact them to resolve it no luck so I had no other choice but to disputed charges' with my card carrier for the full refund... Don't shop online unless it with Amazon period..”

Helpful Report

Posted 3 years ago

“almost eveything i order from them is damage during shipping..no seller will package your item well..every order i ever got from them was crushed or broken..and they charge way more in shipping and handling than the item itself ..most of the time..you must factor in damaged stuff if you are a reseller.”

Helpful Report

Posted 3 years ago

Aliexpress is rated 1.4 based on 3,000 reviews