Aliexpress Reviews

Name: Aliexpress
Rating: 1.44

1.4 Rating 3,007 Reviews

10 %

of reviewers recommend Aliexpress

Company Reviews

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Metrics

1.4

Based on 3,007 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Aliexpress 1 star review on 27th November 2024

581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't like the quality of the shirt and sweater I bought. When asked for a refund, they asked for return of item, the place is in China, shipment cost is higher than item itself. DONT BUY FROM HERE”

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Posted 6 years ago

“Not bad. You have a lot of i8tems in this shop and they are fine and cheap (you can find almost anything), but... I had a problem with an item that I never received... And the customer service never heared me...”

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Posted 6 years ago

“The will steal your money be careful and do not purchase Anything expensive or you will lose your money”

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Posted 6 years ago

“DO NO BUY anything over 50 $. They send you small stuff, but any expensive stuff will be missing. Maybe this is how thy make money. Lesson learned.”

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Posted 6 years ago

“I ordered an item but i was sent the wrong item. opened a dispute but they wanted me to send the item back which would have cost 3x what the item was worth... lesson learned e.bay wanna Bes do not have the same e.bay protection... done with this place.”

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Posted 6 years ago

“Jasmine Wedding Dress and Everbeauties Official Store- both sent me items that were not as descibed. Both state on their websites, fast easy returns and refunds. It is a lie. They will not accept the returns. They go against their own policies. Do not shop from either one you will be disappointed.”

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Posted 6 years ago

“.”

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Posted 6 years ago

“Very poor Login”

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Posted 6 years ago

“I love Ali Express! the prices are great, shipping is as fast as it can be coming from so far and you can find anything!”

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Posted 6 years ago

“Gute Auswahl und super Preis sowie einfache Handhabung immer zu empfehlen”

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Posted 6 years ago

“Never received item or refund. When I started a dispute they offered a refund through PayPal, but only if I cancelled the dispute. When I informed them I didn't have a PayPal acct. and that I wanted the refund to my credit card and once I received the refund I would cancel the dispute, all conversations stopped! So, never recd item or refund! Rip-off Company...Don't trust them!!”

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Posted 6 years ago

“Never received my package or money back”

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Posted 6 years ago

“I order beads for bracelet making and so far the price is great and I haven't been disappointed. Might take a bit longer from China, however no complaints so far. The prices are amazing.”

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Posted 6 years ago

“Update: I bought a ROBLOX book bag for my son and it’s been not even a month and the zippers broke off. It was only 14.88,but he should of at least got more then a month out of it. Don’t buy from them! They are not reliable and a lot of people get ripped off by theses scammers. I will never ever order from this company.”

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Posted 6 years ago

“Items arrive on time and in good condition. Reasonably priced and good products.”

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Posted 6 years ago

“I have recieved several items that are damaged, or not as advertised or have a horrible odour but the sellers won’t give me my money back. AliExpress jumps in when you dispute but they almost always side with the seller.”

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Posted 6 years ago

“Brilliant”

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Posted 6 years ago

“ABSOSAVINGS charged twice along with item price. First time, Order #: 94015610882884I. It costs me very expensive around PKR: 6,977.25. I have assumed that Ali Express is not more safe to order online.”

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Posted 6 years ago

“Very customer related company just as good if not better than Amazon great products at unbelievable prices if your willing to wait for your order, loads of offers and incentives to shop would highly recommend.”

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Posted 6 years ago

“Useless chat service, poor apps, terrible rude seller. One month already the purchase had been nade but no shipping at all. Even chat customers service is useless as they even can take control over fraud seller. AliExpress is SCAM. Don’t buy anything hight chance of loosing money n time. Go for ebay- more secure.”

Helpful Report

Posted 6 years ago

Aliexpress is rated 1.4 based on 3,007 reviews