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Argos Reviews

2.7 Rating 3,988 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 3,988 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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info@argos.co.uk

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Argos 1 star review on 11th December 2024
Adrianna
Argos 1 star review on 11th December 2024
Adrianna
Argos 5 star review on 28th October 2024
MERVIN KRUEGER
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 26th October 2024
Simon
Argos 1 star review on 3rd January 2024
Anonymous
Argos 1 star review on 30th November 2023
Anonymous
104
Anonymous
Anonymous  // 01/01/2019
Habitat garden furniture in aluminium. Less than 12 months old and it has rusted. Argos not interested as said my security doesn’t check out yet this is despite having proof of purchase! Rubbish
Helpful Report
Posted 4 months ago
Totally incompetent. I get more delivery information from amazon than argos. Argos has no tracking number, no ways in tracking a delivery. Their assistants ask many questions just to say the parcel has been despatched! They don't even know if it needs a signature. Come on sainsburys sort out your argos and habitat companies.
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Posted 4 months ago
Had a TV that broke and contacted argos to be told I need to wait for TV to be in stock or 30days for a refund, waited 10 days no communication, phoned up to be told still no stock and don't know if it will even be in stock again. After some complaining got told they would replace with a different model which I agreed to, on two separate occasions now not turned up when told it would be delivered, keep getting told lie after lie.
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Posted 5 months ago
Went to buy a watch Accrington but was asked to leave as I had my dog with me. On a lead well trained and behaved yet claim to be 100 percent pet friendly!!
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Posted 5 months ago
Couldn’t deliver a cooker when I needed it Offered a delivery date 3weeks away No apology no explanation got point said they’d cancell It as they couldn’t understand why I didn’t want to Waite 3 weeks for it I need a cooker as mine broke I’ll get one from another store not dealing with this Will be nearly 3 weeks they’ve had my money £479 and j have to Waite another 5/6 days for my money Not a happy shopper will avoid in the future
Helpful Report
Posted 5 months ago
Awful, flat out refused to pick up faulty item. PS5 controller was less than 5 months old and had developed what I believe is ‘joy con drift’. It moves without moving the controller if playing a game. Argos live chat, useless and tried to palm me off to Sony whilst claiming the number was for ‘their other department’ Then gave me a Argos phone number as I complained who I spent 20+ minutes arguing with. I advised them to collect this and made it absolutely clear to Argos that I was not treating this as either a maker's warranty claim or under Argos' own returns policy, but I was complaining against Argos and exercising my statutory consumer rights against them under the Consumer Rights Act 2015. The girl refused to collect, kept speaking over me despite telling her they were breaking the law a she said it’s Sonys product so my claim is with them. Totally wrong and false, I paid Argos and am being made to call some PlayStation help line. They flat out refused, flat out refused to give me their managing directors email and then the line went dead. Absolutely disgusted, will not be buying anything from them again. I will be reporting this to trading standards also. Scum 3rd world horrible arrogant staff
Helpful Report
Posted 6 months ago
I ordered a printer on the 19th of June 2024. I paid for next day delivery. I was home all day waiting for the printer as I needed it urgently to print some important documents. I was surprised to recieve an email saying the printer had been delivered to my neighbour. Firstly, I was home so there was no need to have handed it over to my neighbour. Secondly, I went to my neighbor and they confirmed that nothing was delivered to them. I called Argos and they sent me a picture of the delivery. I confirmed to them that that was not my compound. They obviously have delivered it to the wrong address. I was told to allow 24-48hours and I will be called back. No one called me. I have called at least 6 times and everytime am told to allow 24-48 hours. I even raised a complaint through their live chat and again I was told to allow 24 -48 hours for a response and of course no one has bothered to call me back. Not to even mention the deceitfulness and rudeness of the operators, After complaining bitterly about my experience, One operator promised to call me back in 6 hours for an update but never did. Another promised me I would my printer by 2 PM on the day of the call ( even placed me on hold to confirm the 2 pm time slot). All lies and deceit!!! I called today the 2nd of July 2024 and after placing me on hold, I was told to allow 24-48 hours again!!! I was still talking and the operator hung up. I had to call again and this time around I requested for a refund. the operator who introduced himself as 'John' said to allow 24-48 hours that it's been escalated to their resolution team, I asked him a question, "I have been told to allow 24-48 hours that someone will get back to me since the 20th of June and no one has. what do you have to say about this" and guess what? he hung up!!!! it is apparent that Argos staff are trained to hang up on customers. once I receive a refund, I will close down my Argos account and never again will I shop at Argos. This is by far my most horrible shopping experience not to talk of the immense stress they v caused me having to keep calling them and worse, me having to look for alternative means of printing. I purchased my last printer from Currys and it was hassle free. The only reason I went to Argos is because their next day delivery option was cheaper. Grievous mistake!!!! Poor service, poor operators, poor communication. just horrible!!!!
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Posted 6 months ago
The team at Haslingden and Bolton are people-conscious and customer-friendly
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Posted 6 months ago
Ordered £300 worth of items for next day delivery. They marked it as "Delivered- You already have these items!" when in all actuality, I never received any of them. I contacted customer services and all they could say was "Please wait 24-48 hours for our backend team to review the situation" It's been 48 hours and absolutely no response. They cannot tell me which property it was delivered to due to security reasons. It was MY order that I placed with MY money and MY name was all over those parcels and they have an issue with security? I've asked for a refund and I will absolutely never be shopping at Argos again. They're money grabbing, inconsiderate and rude. They do not value their customers, even the loyal ones.
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Posted 6 months ago
Ordered a washing machine which included fitting and removal of old machine in Hemel. The delivery driver Chris phoned us 2 hours before delivery basically telling us that he could only do delivery only. This Chris person seems to have a horrible reputation as he is on many reviews and seems to be a very poor excuse making employee. We simply cancelled and another company (Currys) handled it. Don't waste your time with Argos or lazy Chris :)
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Posted 7 months ago
Easy to use website just pay and collect
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Posted 7 months ago
Carnt find the stuff what I am looking as I can on the phone so when I go into argos and look on the screen it gives .e something different so sort it out then argos would be a lot better thN curry's
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Posted 7 months ago
I bought grass trimmer didn't work I took back.. They guy manager he is name Jason. He refuse to me refund my item.. I said to why u can't refund I pay£98 .. He said to me because ur indian. He racist to me.. I'm standing 4hrs to asked them give me refund. He very rude manager I don't think he is good for the business.. I'm really upset for wast my £98 even not working
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Posted 8 months ago
Can't login on the website to see my orders...Recapcha doesn't work and it's infuriating.
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Posted 9 months ago
Hi i was in your store in waterlooville looking for some help i was being served by a lady called sharon .i found her extremely rude . While helping me she she left me half way through our conversation to answer her phone . This left me very baffled as to why this happened so i left without purchasing the item i was looking for . Please hire more professional staff . I have shopped in argos Waterlooville manys times and never had this happen before . Sarah
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Posted 9 months ago
Ordered a printer, was faulty and wouldn't connect to WiFi, went to return where they refused to accept saying SN doesn't match number on the box, rang customer services from the store was on the phone for over 45 minutes only for them to say they can't do anything, store refused return and I'm down £35 and im stuck with a faulty printer.
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Posted 10 months ago
I was scammed by this company because they are now telling me that they didn't collect the item during the return process, however, they did. Be aware that if they have problems - they will hang up the problem on you. I ordered a wardrobe on the 17th of December 2023, they first delivered the item in the wrong color. I asked for a change of the item, then they delivered the item in the wrong color again. I started to struggle with the return finally because couldn't wait for more than 1 month to get the correct wardrobe. It took them 2 or 3 weeks to make a collection, which was finally done on the 1st of February, but without any messages, emails, or confirmations - just phone calls (you need to record them if you decide to order something). Now it's 12 March 2024 and this company still hasn't sent me any refund and started to tell me that they didn't collect the item and can't issue a refund. I assume that they operate illegally and scam their customers who want to return anything. Be aware of that, please. I'll go to court even though the sum of the order and money that I lost wasn't large (£322.95).
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Posted 10 months ago
I'm very happy with customer service and the delivery drivers very polite
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Posted 10 months ago
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Posted 10 months ago
Apparently couldn't get van down the street to deliver washer so delivery man called and I couldn't hear a word he was saying and he just hung up on me. Had to call Argos support twice today to get answers because wasn't informed of everything and turns out it's not even being delivered today! Completely unclear. Sort your phone lines and clarity out! We will NOT be ordering from Argos again until this is sorted. I did not get an apology or anything and Argos customer support was a headache to navigate and the phone operators were not helpful or nice.
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Posted 10 months ago
Argos is rated 2.7 based on 3,988 reviews