Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 3,988 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 3,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good support and best price for office printer!”

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Posted 6 years ago

“Argos online chat is awful. Twice now I have been lied to by the person I spoke to regarding 2 separate missing/non delivery. Argos should be ashamed of the online chat service they offer!! Disgraceful a big company can deliver that kind of service.”

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Posted 6 years ago

“Customer service”

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Posted 6 years ago

“I purchased last Sunday a new freezer, a blender and a table. My delivery had to be split in two due to the large size of the freezer. I have been waiting all day to get a time slot from my order ( literally I have spent all Saturday at home waiting for my freezer) when I decided to call customer service the reply was that there was an issue and my order was not scheduled, my option would be or waiting next Wed, or in my case that Im working during the week, next 22nd of December, 20 DAYS AFTER MY PURCHASE. I spent in the last month over £700 in Argos, and the delivery service is just a joke. I did not received any solution or alternative, it was myself trying to get a solution , all I got was "Im sorry about that". Bravo”

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Posted 6 years ago

“The table lamp I purchased is just so perfect, exactly what I expected, super value for money especially where an added bulb of 18 watt was included to create a daylight effect when I turn it on! WOW”

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Posted 6 years ago

“I bought a 55" tv from argos via a friend as a birthday present for my partner in July. In October the tv got a crack down screen due to an accident. I bought insurance because of accidental damage 5 weeks we have been waiting for equinox to fix tv and nothing complaints department now saying we have to wait 1-5 working days for response from them then it will be another God knows how long before it gets fixed. The way I have been treated is more than disgusting why do you pay insurance when in all honesty it's useless your complaints department an absolute waste of time and effort your repairs department same”

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Posted 6 years ago

“Very eady search on website and good variety of items. Also happy to reserve but pay in store in case you change your mind”

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Posted 6 years ago

“No longer good value for money.”

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Posted 6 years ago

“Eleanor the manager was rude and unhelpful. A Friday evening in the Church street Croydon store and they only had one person on the tills. I waited for 15 minutes to be told I couldn’t use my love to shop vouchers as the total was under £10. I informed them that I didn’t need change and she refused service until I purchased batteries (which took it WELL over the £10) and would not offer any other alternatives. I complained that Brixton Argos has allowed this twice and she grunted. I also complained about the wait and lack of till staff, to which she grunted and did not offer explanation.”

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Posted 6 years ago

“In bath they sling parcels in the van at 5:30 every morning. The damage can be heard all around”

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Posted 6 years ago

“Absolute joke! Failure in all areas”

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Posted 6 years ago

“Tried ordering a bike for my daughter they took the money from my account and didnt place the order when i rang they said it was a ghost order whatever that means and my money would be refunded in 24-48 hours that was almost a week ago when i rang again several times they said it would be 2 working days then it was 3-5 working 3 weeks to christmas and i cant even go anywhere else until i get my money back absolute shocking service”

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Posted 6 years ago

“Fast and reliable delivery Keep you informed by text where your order is up to.”

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Posted 6 years ago

“Complete Scum”

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Posted 6 years ago

“I was happy they honoured a price error with my online reservation. Only thing that let them down was not having a direct phone number to speak to a human on the phone. The automated service didn’t cover my issue and I had to drive 20miles to the nearest store.”

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Posted 6 years ago

“Worst customer service at Eldon square store! I did a lots of purchase at argos before and very happy because its an easy and pleased transaction. I even do product replace and exchange before like my tv and rice cooker and everything went well but today is the worst service ever i got from the staff there Natalie and Holly the manager i think. I bought a food processor but when I got it home i notice it was too loud and too bulky compare to my previous kitchenaid that i used before. So 2 days later I took it back with the receipt and in a very good condition without flaw asked could I exchange it but the girl at the next till Natalie with a rude expression said I could not exchange it because it had been used even though i tell her that i just try to turn it on only without anything in it! (Thats how i figure out its too loud for my apartment) but still she said that they would not exchange it so I asked to speak to the manger well the way she spoke and their attitude to me was disgrace rude and has no customer skills. Very very very dissapointed with the customer service. Why bother state "Changed your mind?Never mind" policy if i couldnt exchange it anyway?!”

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Posted 6 years ago

“Argos are utterly incompetent. You couldn't get service this inept if you tried. Long story short: Reserved item at Cyber Monday sale price for pickup at store. I got no notification; item didn't arrive. Went to the store and was told item was out of stock despite Argos having them in store when I ordered. They had them in a different colour, but they couldn't give me one of those because they'd have to submit a fresh order and I'd have to pay full price. Left very angry. Complained on Argos Online chat service and was told they would phone the store to sort it out and call me back. Call never came. Phoned customer support, they said the only way they could now fulfill the order at sale price was to change the order to home delivery. I'd be charged for delivery. Fed up now, I said ok let's give that a go. Stayed up for delivery. It never came. Phoned them up again. They said the delivery has been cancelled!!! I'm now awaiting another call back within 24-hours. What are the chances that will happen? I'm going to see how long this goes on for. All I'm getting out of this is an anecdote with which to amuse my friends. Meanwhile I'll have to buy my wife something else for Christmas, from a different shop. Everything Argos sell you can get somewhere else. I will certainly be doing that from now on.”

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Posted 6 years ago

“Excellent price and very quick delivery a”

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Posted 6 years ago

“ARGOS RE-SELLING FAULTY CUSTOMER RETURNS. Just purchased a set of Christmas lights which had obviously been returned by someone else. The lights were wound up in a ball and just stuffed into the box complete with a couple of the previous customers external fittings still attached. They had also 'forgotten' to include the electric connection/transformer so the set was completely useless. Following the customers' return, the item could not have been checked by anyone in store and just returned to 'good' stock instead of being taken out of circulation. Perhaps this is Argos's couldn't care less policy? This guarantees only one outcome - the next unfortunate customer (me) has to suffer the inconvenience of having to return the item and exchange it once more, to drive to the store, stand in the usual traffic jam, search for a parking space, wait in a queue to speak to someone who doesn't really care, queue again in the 'fast track - (joke)' queue and then hope that when you get the replacement home, it is unused and will work. One question -- How long can a company with presence in the High Street survive in today's internet shopping culture especially when around 40% of reviews are appalling 1 star, which is about the same amount as good reviews? Does the management look at these reviews and take any notice of them - there are no responses from the company or do they think there are still enough potential customers who have not yet had the priviledge of the 'Argos Experience'? Do they realise that 40% of reviewers won't be buying from Argos again? Only happy customers return and you do not make profit if consumers go next door to the competition and do not buy from you!!!”

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Posted 6 years ago

“Fast delivery. Collect in store is great.”

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Posted 6 years ago

Argos is rated 2.7 based on 3,988 reviews