Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 3,988 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 3,988 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a bicycle from argos on November the 14th of this year from there online store,unboxed it and put it together as instructed but after my first ride on it I found the crank had became loose. Tightened it as best as I could with the limited tools that were supplied and next day went out same problem repeated the process then day after day of same sort of thing. Yesterday it was so bad that I thought something was gonna drop off it so I rang argos today thinking its only been about a month since I bought it so should be no problem to have a replacement bike sent but I was wrong. Got told to ring the supplier even tho I bought the bike from argos?,rang them they seemed to accept my problem then got told I could be sent a replacement part that I would then have to source a local mechanic to install and id have to pay for the privalidge. How can this be right?,i bought it from argos site not some other supplier and then just because its a fixable problem I cant have a replacement even tho the bike was at fault from day one?,i need it to get to work and back and like most people id have thought if I tighten it then the problem would stop which I did but it didn't. What happened to the old days when you bought something its faulty and so you get your money back or an exchange if you do this within a reasonable time period,ok you might argue it was slightly outside the 30 day period but I paid on the 14th November but then had to wait a few days for it to be delivered so its more or less within the time as its only 21st December when Im writing this. Pretty sure I had something along these lines happen to a bike I bought from amazon and had no problems having it exchanged for the same model and so I went and bought a new one today from them and its the last time im gonna buy from argos unless its something I cannot get elsewere. Looking at the recent one star argos reviews it seems im not alone as well. Merry Christmas argos you grinch.”

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Posted 6 years ago

“A few days ago I ordered a freezer with delivery booked for the 21st December,I received a phone call to say delivery would be between 9.30 and 1130am. At 1104 I received a call to say the van was outside having trouble getting to my door. On looking out there was no vehicle in site. I rang the number who had contacted me and was cut off twice.I assumed they took it as a fake call. In the end I rang the 0345 number and I think the lady said she was in Stafford and would chase the order up,she was very pleasant; but could only arrange delivery on another date, I cancelled the order There and then,and will use Argos again”

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Posted 6 years ago

“Ordered a new tv and blue ray player online. Price was very hard to beat. Delivery came on time and package all in good condition. Very happy with product and service.”

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Posted 6 years ago

“USELESS CLOWNS IN CUSTOMER SERVICE WORST PPL TO EVER DEAL WITH, ARGOS STORES IS ALWAYS EXCELLENT SEVICE BUT ONLINE SHOPPING AND SPEAKING TO AGENTS IS REALLY BAD”

Helpful Report

Posted 6 years ago

“Had to return 2 game controllers purchased in error & thus never opened. Would only accept one as one box had a drip of water on it. Box was unopened but shop assistant ripped open & destroyed box thus I am unable to even sell on now! I should have been given the option whether I wanted to continue with the return & give permission for 'my property' to be tampered with. No permission was sought by the assistant nor given by me before she ripped the box open rendering the contents practically worthless. Think very carefully before shopping here as I am not the first person to have been treated so shabbily at this particular store. Will never be back!”

Helpful Report

Posted 6 years ago

“Had xmas presents delivered to my adress. I wasnt in at the time and didnt recieve a text or email advising what time by delivery would arrive. The driver delivered my order to the second adress on my account and advised that i order parcels and am never in and the next time this happens i will be "blocked." I rarely order from argos and have been home for every other delivery. I feel like this was bad customer service”

Helpful Report

Posted 6 years ago

“Had two corner sofas and after 8 months the back panel broken due to poor design. Argos sent their repair guys out and they ordered the parts, the parts failed to arrive and after 5 months going back and forth, I instructed Argos to just take the sofas away and refund me, Argos we’re happy to do this and booked collection but they failed to collect the sofas on 3 occasions, now I am waiting for the 4th attempt. NEVER BUY FURNITURE FROM ARGOS AS THEY DONT LAST AND ARE MADE OF REALLY BAD QUALITY, CUSTOMER SERVICE IS TERRIBLE AS THE DONT DO WHAT THEY ARE SUPPOSED TO.”

Helpful Report

Posted 6 years ago

“WALLET STOLEN BY ARGOS DELIVERYMAN Dealing with ARGOS over the last couple of weeks has been a painful experience. I ordered a sofa, which finally arrived (one week late and after numerous phone calls to find out where it was). Then, on the day of delivery, one of the delivery men from ARGOS (whilst in my house) stole my wallet and work I.D. When I noticed the wallet and I.D was missing I rang the delivery crew and asked them to return. They denied taking the wallet and I.D, however agreed to return, but not before stating that I would have to apologise to them for accusing them of theft! When the delivery crew finally returned an hour later I informed them that I would be contacting the police. At this point one of the delivery crew from ARGOS was spotted taking my work I.D out of his pocket and discarding it under a nearby car. When the police arrived the ARGOS delivery truck was searched and my bank cards were found in the drivers cabin of the delivery truck hidden behind one of the seats! The ARGOS delivery man who was seen discarding my work I.D was also searched and found in possession of a crack pipe! The ARGOS delivery man was arrested, but I am still out of pocket. I will have to get my driving licence replaced at a cost, I had an old antique coin in my wallet of sentimental value which is now missing as well as some other forms of I.D and documentation. This has been a massive inconvenience. The following morning was spent cancelling all my cards, ordering replacements and it subsequently caused problems on a day I had planned to take my kids Xmas shopping. The only thing worse than this is the way we have subsequently been treated by ARGOS customer services. They were contacted straight away and we were promised a call back. No call back received. We called the next day and we were told the department we want to speak to don’t work weekends. Called on Monday and told someone would call us back. We didn’t receive any call back. After each and every phone call with ARGOS I feel there is a deliberate policy of making any form of complaint or obtaining any form of reasonable recompence as difficult as possible. Numerous promises of someone calling back, which never materialise and then having to contact them once again and explain the whole situation for the umpteenth time. After finally getting someone from the Investigations Team to look at it, they closed the investigation almost immediately and said there is nothing they could do! They weren’t even able to tell me if the deliveryman still worked for them or not. I remain out of pocket as a result. The sofa had a big stain on it aswell which I can’t get rid of, but I didn’t even bother complaining about that as I knew I wouldn’t get anywhere”

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Posted 6 years ago

“Colwyn Bay Store. Got served by a lovely man, however my second collection was someone else's (I was collecting on their behalf). A lady came out with things and shouted over to me "Fast Track?" I shrugged as I wasn't sure and didn't want to take someone's else's things! The lovely man came with more things and said they were mine, I replied "thanks and sorry I didn't know, as I said it's not my order". The woman continued to gossip round the corner to her colleagues. RUDE! She needs some customer service lessons.. I work in Boots in the same shopping centre and she must have recgonised my uniform. To bad she treated me like dirt! I know Blake from the Colwyn Bay Store, he's an absolute credit to Argos and so lovely. It's a shame not everyone there is like him!!!!”

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Posted 6 years ago

“Buyers be Aware!! I have bought a phone for home delivery!and they DIDN'T DELIVER TO ME !!!!!!!!! After two weeks fighting with them !they said phoned was delivered to your address!!! Rediciulas !!!! No phone no more money £200 !”

Helpful Report

Posted 6 years ago

“Buyers beware - Argos vouchers are only valid for 22 days!!! Buyers beware! Argos Vouchers expire VERY, VERY fast (22 days!!!) AND won’t get honoured by the company, if you try to use them too late (20 days)! I bought a new laptop at the end of October and received a £10 voucher from our local Argos store. What I didn’t know was that unlike Sport’s Direct (2 years expiration) and other retailers who offer vouchers, as a reward for spending X amount of money per purchase, Argos vouchers have an unreasonable short expiration date of just 22 days. So when I went to buy two items at Argos today (13 December 2018), I was told by the cashier that my voucher had expired. She advised me to contact the Argos customer service team, which I did via their online support chat. According to the online support team Mat & Anna, customers should read the Terms & Conditions, to find out more about the Argos voucher system. I couldn’t believe that Argos would not honour their own voucher! Now mind the dates here: Voucher received: 29 October 2018 Voucher expire date: 20 November 2018 (22 Days) According to Which.co.uk the average validity for a voucher is between 3-12 months! Argos, THIS is not how you treat your customers! Since I have been a customer for the past 7 years, spending literally thousands of pounds on your products, you clearly don't understand the concept of customer lifetime value!!!”

Helpful Report

Posted 6 years ago

“Ordered matching chest of drawers and wardrobe Myra ready assembled and paid alot of money for them. On delivery I had already waited 3 weeks and wardrobe was damaged, probably by the way other furniture had been stacked on top of it. Delivery man said would send replacement. I phoned Argos and explained i already waited a while and need item before Xmas as promised daughter her bedroom would be done for her for Xmas. Customer service representative said they cannot help as using external delivery company or give me a time frame. Since that useless information i have received message saying replacement won't arrive until after New year so that will be 7 weeks of waiting. Not acceptable at all. I tried to complain but they have made that so hard to do also. There is no email address to send complaint. You either have to phone on premium rate number or write in by post which is ancient. Live chat does not seem to be accessible (does not load). Daughter let down which is very upsetting to me. I will never purchase from Argos again as level of customer service is non existent.”

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Posted 6 years ago

“Took money half way through order but order didn’t go through and now 400 quid has vanished! Appalling and they won’t give it back”

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Posted 6 years ago

“Very professional, extremely helpful and unbelievably fast!!! IF only everyone worked like Argos.”

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Posted 6 years ago

“I purchased a product from argos 3 weeks ago firstly they sent me the wrong item to start with and then when i had it collected for a refund all they have refunded was the £3.95 shipping fee but they kept the money for the actual item this is shocking for a business this big. As its shown as a partial refund on my account due to the £3.95 shipping fee been refunded i cant raise a claim via paypal and customer services at argos are a absolute joke they just keep telling me it been refunded however i have had no confirmation of this and still no refund 3 weeks later. The only details of a refund i have are for the shipping fee so 3 weeks later where the hell is my money Argos? Refunded erm no it isnt.....Will never purchase from these robbing morons again......say be to a regular customer fools... toodles...”

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Posted 6 years ago

“Courier kept in touch via txt message and delivery was prompt fantastic service.”

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Posted 6 years ago

“Where do you start with this shambles of a company? Purchased laptop, returned unopened, obviously unused with receipt. Denied a refund as a high value item.. Manager vanished behind back of store and ran off...thanks Whitechapel branch! Customer service said his discretion, try another branch. Actually, I believe it was racially motivated, as I'm non Muslim, but that cannot be proved. Don't bother with this company, shop online where they can't see what colour you are.”

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Posted 6 years ago

“The system took my money then kicked me out without confirming the order - I called customer service - they point-blank refused to put the order up manually and gave me two options: wait 3 days for a refund or 2 days for the order to go up again... What kind of madness is that? Apparently, the reorder team are so busy dealing with the fact that this fault on the website HAPPENS ALOT !!!! Be warned !!!!”

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Posted 6 years ago

“Very good service and will defo be using again”

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Posted 6 years ago

“All my item's were in stock and pleased with my purchases”

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Posted 6 years ago

Argos is rated 2.7 based on 3,988 reviews