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Asda Reviews

2.4 Rating 2,584 Reviews
34 %
of reviewers recommend Asda

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Asda 5 star review on 9th March 2025
ROSE SHEA
Asda 1 star review on 8th October 2024
Anonymous
Asda 1 star review on 1st September 2024
J Woods
Asda 1 star review on 24th June 2024
Bryn
Asda 1 star review on 24th June 2024
Bryn
Asda 1 star review on 24th June 2024
Bryn
Asda 1 star review on 24th June 2024
Bryn
96
Anonymous
Anonymous  // 01/01/2019
New app is terrible and delivery is getting to be poor too with a 2 hour slot you’d think it could be on time
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Posted 4 months ago
Always out of stock
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Posted 4 months ago
Was in my local Asda this evening, paying by cash on self service but there was a problem. Member of staff came straight over to help. She was having trouble trying to sort it and was calling on her earpiece for help. Another customer was having problem with her till, and needed someone to login, she started off by being rude to the Asda lady helping me. accusing her of standing around, swore at her and insulted her by saying she was nothing as she only works at Asda. Was a vile woman, even threatening me with pointy finger, when i told her to wait her turn and she being out of order My point is everyday people working in retail receive abuse mainly from entitled lowlifes it is bound to affect them. Thank you to the staff member who helped me, and for staying calm!
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Posted 4 months ago
Grocery delivery service is appalling. Turns up late all the time and on occasions doesn't turn up at all. No communication and constantly missing items off delivery and being charged for them. Awful in the Swansea area. Avoid and save yourself the stress and hassle!
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Posted 4 months ago
I had to lift 3 packs of diet coke to scan instead of one it's a disgrace every week it changes
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Posted 4 months ago
Once again food delivery didn't turn up, customer service useless! This is the second time in 6 weeks! Will not be shopping with you again.
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Posted 4 months ago
I have troed2 reset my pasword on the get nowwere yhey srning me a number to tedtmy but does work i justput another l paaswodk direcely please hrl0
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Posted 5 months ago
If I could give Asda a 0, I would. My first order was a complete disaster: the delivery driver arrived before my scheduled time slot, while I was not at home. They didn't even attempt to deliver within the agreed time slot and canceled my order without warning, leaving me without food. The second order was just as frustrating. I booked a delivery between 9-10 pm and received a text saying it would arrive early. By 9:55 pm, nothing had arrived. When I called customer service, I was shocked to hear that my order had been canceled without any notification. Even worse, they offered to reschedule the delivery but required me to pay for my shopping again before receiving a refund for the original payment. This would have left me out of pocket twice. The service is absolutely disgraceful—unreliable, unprofessional, and a serious disappointment from such a large company.
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Posted 5 months ago
Asda Shirley.solihull. only 2 tills open .while rest of staff just standing about chatting or wandering about the self service robots. Staff rude and not interested. I won't be using this awfull shop again .
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Posted 5 months ago
Budgets constantly cut while expecting colleagues to work the job of 3 people, health and safety corners cut and just a horrible place to work and expensive compared to other places. My store has 30 year old fridges that leak water all over the shop floors everyday, only 2 wet floor signs in the whole superstore, cupboard doors held on by glue, its okay though they just spent thousands on a one way system causing constant traffic jams. Looking to work for Asda? don't. Looking to shop at Asda? expensive and gross.
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Posted 5 months ago
We shopped in Asda South Shields on Friday October 25th at lunchtime at the height of chaos as the Asda app was not working. We use scan and go and on arriving at the checkout we needed help to load our shopping and use offers we had available. An assistant called Sarah (a runner perhaps?) came to help us and all the other shoppers as we all needed assistance. We were very impressed with how she handled an extremely stressful situation by remaining calm and efficient. She worked through all the shoppers problems and was very friendly to everyone. Thanks so much for your help Sarah, it was much appreciated.
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Posted 5 months ago
Jackie at Customer Service in Dunstable was really helpful
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Posted 5 months ago
Not as good value for money as it once was.
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Posted 5 months ago
Half of my order is missing this is not good enough. Just refunding the items 😕 😑 does not rectify this. Come on Asda i thought you were better than this🙈
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Posted 5 months ago
We ordered a few items of asda we founded out only 16 items didn't come by the time we founded out the asda man's van drove away the next morning I emailed asda and they said they won't give Me a refund bad service never again ...
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Posted 5 months ago
Order is over 3 hours late than booked slot. No communication or help whatsoever, live chat, emails and phone calls all unsuccessful. Absolute joke of a company and a rip off too!
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Posted 5 months ago
Asda must have the worst website in retail business. Paid for groceries for years then suddenly would not accept. Tried again after much anguish , it took it . Its gone too pot borh technology and groceries prices.
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Posted 5 months ago
Ordered children’s tooth brushes & Asda Southampton sent me economy toilet brushes that cost £1.20 each ? Less than the actual price of the toothbrushes ? Why substitute tooth brushes with toilet brushes ??
Asda 1 star review on 8th October 2024
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Posted 5 months ago
Delivery is useless we order ever week at 10pm and at 8am half of it is substituted or not available, the whole 'service' os a joke.
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Posted 6 months ago
My home shopping wasn’t delivered. Had a message saying the driver was delayed which was ok. But an hour after the shopping still hadn’t arrived I phoned the store in redditch and spoke to home shopping section leader who said the driver cancelled the shopping because no one was home which was rubbish. I don’t know where he tried to deliver it but it to but it wasn’t to me. The section leader wasn’t helpful at all in fact she couldn’t have cared less I think she needs training in customer service skills because she clearly has none at all.
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Posted 6 months ago
Asda is rated 2.4 based on 2,584 reviews