“My daughter did her shopping in your store in Grimsby last night, we are both disgusted. The customers were all allowed in together & the security did not make sure that people were following the distance rules. Why are people allowed to shop in crowds in your store. My daughter said she did not feel safe, she does some shopping for me to & I am at high risk. She says she will shop at Tesco in the future. At least they do all they can to protect their customers.”
“Went to Asda in Farnborough, it was raining pretty bad and I was standing in the queue with no coat as I didn’t expect it to rain, a lovely member of staff came around the queue lending umbrellas. Then at the end of the queue the staff thanked us for waiting and was very friendly. Thank you Asda”
“Recently went to click and collect at Asda Leigh . All went well including text that items were ready and phone call to say where I should pull up with car due to the store changes . But disappointing had to go customer services beforehand and no real organisation at the entrance for customers in or out has customer where not 2 meters away and were passing near too each other . That’s why I wear a face mask for added protection. But the collection at back of store went well .”
“19 items missing from delivery so phoned store which did not answer phone. Phoned customer services who could not contact store and advised putting in for refund on missing items which we did. Checking order on web site days later message next to order said refund rejected. Phoned customer services and was informed that there had been problems and she would put through refund now and expect it to show in 5 to 7 days. Nothing after a week so phoned customer services again explained what was happening and was told it had been rejected due to the amount of items missing and and we said wasn't that theft taking money for no goods and unhelpful customer service person said she would refer it to the fraud dept to check. Still on refund or call from fraud dept .”
“1st time click and collect The fresh meats I ordered were all very near the use by date That is the reason I have avoided using this Why dont they tell staff to look for the farthest date available”
“Asda Blyth what a shambles! Went to collect my order at the designated slot time to find about 20 other cars backed up. Waited approx 10 mins for the lass to bring the order out and then drop everything all over the road and not help to pick it up. Discovered, as we were picking it off the road, that we were missing items (which hadn’t been substituted) and had half of someone else’s order. Spoke to a young lad who was very helpful and resolved the missing items issue. When finally unpacking at home some of the items were wrong (not down as substituted). It’s safe to say that I won’t be using this service again or shopping at Asda.”
“No delivery, it was cancelled, having booked it 10 days before. No notification, no text, no email, nothing. Just cancelled.
That's the way to treat your customers.”
“My delivery got cancelled. No warning, no notification, no text, no email, no explanation, just cancelled. I'd booked it 10 days earlier.
I'm seriously cheesed off.”
“Booked a delivery slot for 19:30 to 20:30, chased customer services at 21:30, who advised delayed by 2hrs 40mins. 23:40 still no delivery, no message, no nothing.”
“Booked a delivery slot for 19:30 to 20:30. Chased customer services at 21:30, delivery is being delayed by 2hrs 40mins. 23:30, still no delivery, no message, no nothing.”
“Thank you to Julie on check out at brombough Asda store for helping me pack My groceries & getting me some water as I felt really unwell
Staff were so helpful thank you”
“Poor service again in Asda South Woodham Ferrers. Refused a sale of alcohol to my son even though he had his driving license. The reason given was that his younger brother was with him. Sainsbury’s far superior with no draconian jumped up staff!!”
“Asda Shrewsbury today was terrible people were too close to each other, too many people down the aisles not going up and down correctly. To make matters worse
the staff today 28.4.2020 were so near to each other and as I was getting something a member of staff walked straight by me and put some shampoo out didnt even wait or ask me to move just carried on then carried on talking to her colleagues . It was absolutely so awful in the Shrewsbury store and it's happened quite alot of the times in the store. Please can things change as I do prefer shopping at Asda but with restrictions and measures not being utilised I may have to shop elsewhere.”
“Good systems in place for nhs staff who have limited time to access for food shopping. Also decent attempt at encouraging social distancing. I think the screens at check outs should become permanent.”
“All I’m all supermarkets are commendable in this situation.
But been holding on to my money for 4 weeks constantly being promised a refund week after week.
Got refunded after 5 week if I hade t of complained all that time I would not have gotten this money back I’m sure.
So disappointed 😔 was just about to give up and wait for it to fall into the 8 week bracket for the ombudsman.
Been a customer online groceries for £ years.”
