“Ordered 4 items of fresh meat - of these two were unusable. The mince was blown and only had a shelf life of 2 days and the packaging on the sausages were open. E mailed customer services and they refunded the mince but not the sausages so had to e mail again.
Complete lack of customer service - this was the reason I stopped using them a few months ago but they weren't bothered. Now have to go shopping again which is totally inconvenient when I'm working nights. Do not use. I'm going back to Tesco”
“I bought a Asda's delivery pass for a year as I live in a rural area and I thought it would make my life easier. Do not spend the money on the delivery pass, Asda feel you are a capitive customer and treat you with contempt. Over half of my orders were delivered excessively before the delivery slot, with Asda phoning my mobile and telling me they were ready to deliver, with the earliest example on a 5-6pm slot of a phone call at work at 2pm saying they were ready to deliver, each time I have left work early or dropped my 12 year off to open the house before I had completed the school run in order to accommodate Asda's time frame. Booking a later slot resulting in them delivering at the end of the 2 hour slot so didn't fit in with family life. One shop was not delivered at all, no phone call to advise me of this Asda just cancelled the order, but I waited in for two hours. As the order contained items for my 85 year old mother , I had to take time off work the following day to do the shopping and drop it over. Not great when you work in the NHS and need to be reliable.
Ther was no response from customer service when contacted, they are not interested and did not reply to any contact. Phoning them is only good to get items refunded.
At Christmas Asda failed to deliver a turkey or the Stilton, really the main points of my Christmas shop and yes substitutions were always on, which resulted in another round trip of 18 miles to do a shop when I had booked a delivery slot to avoid this.
The final straw was when we stayed in a cottage for two nights and I booked an order so we wouldn't have to go out and shop, the driver phoned 25 minutes before the delivery time and informed us he had another 20 drops to do and couldn't wait. He then hung up on us. I phoned Asda customer service to ask if he could do the drop at the end of the round, to reach a total lack of interest, I kept being told we should be in for our time slot, which we hadn't reached at the point of the call, they were uninterested in helping, just said they would leave the food on the back of the truck and deliver it the following day. No use to us arriving to a holiday cottage without any supplies for the evening. I cancelled the order and had to go shopping when we reached our destination. I requested a refund of my delivery pass as I felt Asda was not meeting the agreement of delivery for the time slot, but as I had used the delivery pass the request was rejected. I have ticked the box to advise Asda as I feel they ought to be more interested then they are, but know they will disregard this as they have before, Do not buy the delivery pass.”
“Hi,well still waiting for a refund to be in my account replacing an item,but as I'm in a inspired mood now I would like to add a few words:
ASDA
*Management and quality
*Good life at your choice
can you please check my item,Parcel ID:ASDK001785;Mr. Bahram Poorkaka;Ls13 4jj.Thank you.”
“a catalogue of errors! freshness, totally different things for an alternative. Lemon virtually mouldy. Basil dying off, bread squashed. never order online again.”
“Security Guards what a joke, bloody rude and they think everyone's a shoplifter, sad gits, just like the rest of the staff that work there. They want to learn customer service and keep their snide remarks and inappropriate comments to themselves, oh and take a long good look how they look.”
“I shop in Asda evry day,I was at checkout and asked for cash back the cashier and another member of staff were busy talking and she forgot about cash back and told me she would have to start again and rescan,and told me that a cash machine was outside I said it didn't matter and went to kiosk and brought something else low and behold they were talking to and I stood there while they finished their conversation .”
“I like ordering my food online as it is a big help but this is the second time in a space of 2 weeks where quite a few of my groceries have been missing. Although the support line is helpful it's always feels an inconvenience to do this. I think I might change suppliers now.”
“I wanted to order some groceries from Asda, plus some items from George. I could not place a combined groceries plus George in the same order. My combined order would have been £54 (£15 of groceries plus £39 from George). However, because my groceries shop was less than the minimum £25, I was not allowed to order, even if my total including the George items would have been higher than the minimum.
I tried to contact Customer services, but they didn't know. They kept me waiting and then sent me to another number. They couldn't help me either.
In the physical shop I could buy groceries and George items in the same place, so why not online??? I why is this not clearly explained?
I decided that Asda is not worth the hassle”
“I wanted to order some groceries from Asda, plus some items from George. I could not place a combined groceries plus George in the same order. My combined order would have been £54 (£15 of groceries plus £39 from George). However, because my groceries shop was less than the minimum £25, I was not allowed to order, even if my total including the George items would have been higher than the minimum.
I tried to contact Customer services, but they didn't know. They kept me waiting and then sent me to another number. They couldn't help me either.
In the physical shop I could buy groceries and George items in the same place, so why not online??? I why is this not clearly explained?
I decided that Asda is not worth the hassle”
“Substituted five items with gammon, including spring onions and cucumber. Shouldn't be in grocery if you can't see the difference. Worse still, they substituted white wine for red. Not only incompetent, but no class either.”
“Customer service, OMG!! My order was cancelled for technical reasons. . Fair enough, it happens. But they're now saying 3-5 days before I get my money back...tried talking to "customer service" and they said it was up to me to contact my bank to release funds. I did that and the bank said it was up to asda to release funds, asda said they can't. . Went round and round in circles before I finally lost the will to live and hung up. Sonia I have no shopping and no money. . What would happen if I took good off their shelves and told them I would pay them in 3-5 days!! Totally out of order asda!!!”
“Run out of the most popular ingredient in the world
Didn't deliver 15 items due to no availability. Those ingredients included onions and garlic. The order was so useless I will have to go to the supermarket to do a big shop anyway.
Customer service were useless and didn't see the issue as they hadn't charged me. Apparently my time is worth nothing.
30 minutes on the phone for no positive outcome.”
“Very very very very disappointing. Ordered 14 items, only received 3 and was charged for some of the unreceived items. And I only found out a few hours before hand that not all of the items could be delivered. This is marketed as being a convenient and stress free service, but my experience was the polar opposite. Would have been better off physically going there. If I could rate them zero stars I would.”
“I bought blachweb earbuds which are made specifically for Walmart & Asda, they seemed robust and durable but didn't last a month, I didn't keep my receipt but thought I would take them back since they were Asda's own brand, but they wouldn't return or replace them apparently anything from the electrical dept has to have a receipt, they were not expensive but i thought other people should be aware of the poor quality of this product.”
“You So not happy , my son opened his x box 1 FIFA 17 , only to find a 10 year old Xbox 360 magazine disc inside , took it back to Asda Langley mill where I brought it from , and they made me feel stupid, I was made to feel like a criminal ????I'm absolutely disgusted, we have no leg to stand on with this £44 for nothing, thanks Asda give yourself a round of applause ????”
“beware asda online shoppers!!!
I have to let everyone know the risk you take when you order your online grocery shopping with asda, earlier this year we received our weekly shopping order from asda, Benton , Newcastle Upon Tyne, which was fine until a couple of weeks later we received a letter from the asda delivery drivers solicitor demanding our insurance details since he suffered an injury whilst delivering our shopping, we got in touch with asda at the time and spoke to the deputy manager who assured us they would take care of it, so we gave him all the details and that is what we thought would be the last of it, a few months on and we are still receiving solicitors letters, so we got back in touch with asda Benton and the deputy manager we spoke to does not work there anymore, more phone calls later and eventually speak to the store manager, he remembered the incident earlier on in the year but thought is was resolved so he got in touch with asda head office, when he got back to me the answer was asda can do nothing since they have no control over what there staff do in there own time and advised me to get legal advise! I am absolutely furious! now i'm wondering if I am covered for this surely asda has to protect there loyal customers from this sort of thing?
BE WARNED!”
“Ordered food for a old age pensioner, for christmas as a good will to help out. I ordered £55 worth of food. Only to know 13 items were missing. I called them straight away. Got nothing but crap from them. They gave me a free delivery pass to only realise. It can only be used when you spend £40 and over. I called 5 times in total. To finally get told they will redeliver. But can not do this until 24-48 hours. All i got was sorry. No damn care in the world for this old pensioner. Deliver was booked for the 19th december. Never ever will i order from asda again online. No compation towards this old person. Disgusting service. Sainsbury is the best online delivery.”
