“Delivery did not arrive today
Made a complaint to Asda today as my online grocery order did not arrive. I received an order confirmation email but no updates on delivery. After waiting 2 hours from the expected delivery slot I called customer services to find out where my order is to be told the driver had marked it as a “missed delivery” as he could not find my address?! No phone call from the driver or Asda just marked as missed. Crazy when Asda have been delivering here for years.
Response to my complaint was the usual apologies and then the phrase “unprecedented times” thrown in. That would have probably worked in 2020 when there was a pandemic but not now for very bad customer service.
Needing to wait now for my monies to be refunded back to me as it is still pending payment.
I have made the decision to cancel future orders and will not be using their online shopping again.”
“A big thank you to Linda at Clayton green.Left my wallet on self service till with bank cards,cash etc.Realised when got home so straight back to store.Linda had found my wallet & handed it to customer service desk.A very big thank you to this honest lady ,very much appreciated.5 star rating for this member of staff.Alan”
“ASDA is on my doorstep. I do most of my shopping in Tesco. Recently ASDA shelves are empty. They have discontinued alot of items I liked to buy. The main thing is they have become very expensive. Example Betty Crocker cake mixture. ASDA price £2.25 Tesco price £1.99. I don't know who the new owners are at ASDA to me they seem to be running this once loved store into the ground.”
“Did my gorst click and collect order at the bolton store, no one around flr about 19 minutes when i got there, then i realised the joint of beef k bought for the dinner im supposex to be cooking now was t there, so i ask for a refund when all i want is the meal because i dont know what im supposed to be having for my tea now, and they have the cheek to send an email saying the gollowing:
“ We’re sorry to hear you were not happy with everything you received. However, we could not approve your refund.
Refund Details
Product Qty Reason
Asda Butcher's Selection Beef Joint Roast 0.4KG Missing item
We’ll use the information you passed us to make sure we improve. ””
“Grocery not even delivered. This is probably the worst place to order from especially from Tower Hamlets. Highly reccommend you switch to tesco or Sainsbury's as they have respect for their customers. Especially if you ive in a flat you will most likely get denied. If you don't believe me order for yourself and see. The branches especially in east london are terrible. Delivery Staff are even very rude. My flat was 1 floor and 4 staircases and the delivery driver refused to deliver to 4th floor because of the stupid asda policty of not delivering to homes which don't have lifts. i tried to advice him to come up but he kept arguing about asda's policy and ended up taking our groceries bavck to the van and driving away. I hope god punishes him for rude vulgar behavior especially towards an old man (my dad).”
“Always shop with Asda cos my son is fussy and likes certain foods.
But will need to shop elsewhere no sick fed up with the substitutes as they are rubbish and if you get something on a deal and they only have two not 3 which is the deal you pay full price !!
Placed an order last week waited over an hour after Delivery time
no contact from Asda so I called customer service to be told my order was cancelled !!
And I can get my money refunded and reorder
Customer service doesn’t care
They should be helping me get my order as they were quick enough to take £110 from my account !!
I asked for complaints to be told they would contact me
A week later no contact from
Complaints still and no refund !!
So I called again and was told I need to wait another week for my money
Absolutely disgrace
Will need to start shopping at Tesco or Morrison’s as Nhs get discounts there from time to time
Would no recommend Asda gone delivery ever !!!”
“Hereford store 11/03/22 1700hrs decided to have a pizza made up as we have always been happy with the product. We'll until this evening so shocked hardly any toppings put on very little tomato on base layer . The young girl that served seemed to be inexperienced at her job. Big disappointment. Wouldn't recommend again.”
“Yesterday they cancelled and today cancelled saying we are not in even though we both have covid and actually waiting for medication. Driver lied saying he arrived at 1338 !! We are actually looking and waiting for him
Terrible service and lie never ever again bloody disgusting”
“Worst service ever . I am Isolating and can’t go out . First time using Asda online . Order is five hours late . Three calls to customer service who were no help at all . They don’t where the driver is except that he’s ‘ on the move ‘ then I was told the van broke down !I feel so let down and frustrated . I needed cat food and other essentials . Driver made no contact at all . He’s prob gone home with all my stuff . I’ve cancelled and asked for refund … we shall see !”
“Asda Slough is a great store, well organised, good lay out, sanitisers available … organised check outs for separate self service points for trollies and baskets. I only gave 4 stars as they don’t have Litres big water bottles as Tesco & other stores . Can you get this fixed Asda so that I do all my weekly shopping from you”
“I had an ASDA home delivery just before Christmas, ok except fruit and veg not very fresh. On 15th January I saw on my credit statement a debit of £15 by a company I'd never heard of. After a lot of time and effort I discovered it was a subscription company and ASDA had passed my credit card details to them without my permission! After more time and effort I managed to cancel it which was made very hard for me to do. ASDA admitted they had done this. I have had numerous contact with ASDA since about this and they keep asking me repeatedly for more information which they already have. They just want me to go away.”
“Waited in for our home delivery booked for Wednesday between 2100hrs to 23.00hrs. At 22.30pm received a text message to say our delivery has been cancelled due to bad weather?? Would never use this company again, we were waiting for some of this shopping for the following day and as we live 12 miles from our nearerest town, this caused us a lot of hassle. Do not use ASDA home delivery, use another professional company who will not let you down at the last minute. Awful service.
Paul Barrington-Heaven Taunton Somerset.”
“delivery was early but didn't let me know which is fine but if I had been out what would have happened?
I didn't get 2 of my items at all and they only refunded me the discounted versions as they were part of deals but that means if I repurchase them individually then I have to pay extra. Also I ordered a 3 pack of chicken and only got 2. Customer service just said they would make a note of it but nothing has been changed so don't see it making any difference.”
“Over the past few months I have had more deliveries cancelled than delivered,
Dates are rubbish also.
Speak to customer service and they are not interested in being helpful”
“Seeing price on the shelf but paying a much higher price at the checkout. Other supermarkets are guilty of this but ASDA is very bad. ASDA must profit millions of pounds from this. Most people don't bother querying this at checkout as it only amounts to a couple of pounds and not worth the bother of delay while assistant goes to check the price. Strangely it never happens the opposite way where you are charged less than the displayed price.”
“Order never arrived but tracking said it was out for delivery. Phoned and was informed it WAS out for delivery but maybe not. Next morning tracking said it had been delivered. I have to wait a few days for refund. When I phoned their records said it had not been delivered. I understand there may be problems with absence etc but communication is shocking. No excuse for wrong information. I won't use this service again.”
